HP Photosmart C4340 Basics Guide

HP Photosmart C4340 - All-in-One Printer Manual

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  • HP Photosmart C4340 | Basics Guide - Page 1
    HP Photosmart C4340 All-in-One series Basics Guide 5 6 789 *0#
  • HP Photosmart C4340 | Basics Guide - Page 2
    such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. © 2007 Hewlett-Packard Development Company, L.P. Windows, Windows 2000, and Windows XP are U.S. registered
  • HP Photosmart C4340 | Basics Guide - Page 3
    jams...28 Print 10 x 15 cm (4 x 6 inch) photos 28 Scan an image...29 Make a copy...30 Send a basic fax...30 Receive a fax...31 Replace the print cartridges...32 Clean the HP All-in-One...35 4 Troubleshooting and support Uninstall and reinstall the software 37 Setup troubleshooting...38 Fax setup
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    guide introduces basic operations and troubleshooting, as well as provides information for contacting HP support and ordering supplies. The onscreen Help details the full range of features and functions, including use of the HP Photosmart software that came with the HP All-in-One. The HP All-in-One
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    (fax) port 2-EXT (phone) port * Use only with the power adapter supplied by HP. Control panel buttons The following diagram and related table provide a quick reference to the HP All-in-One control panel features. HP All-in-One overview Label 1 Icon Name and Description On: Turns the product on
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    and Copies). If an error occurs, it cancels the error and resumes printing when pressed once. 6 Scan/Fax: Opens the Scan/Fax menu. When a . 9 Keypad: Enters fax numbers, values, or text. 10 * (Space and Symbols):Enters asterisks, spaces, and symbols HP All-in-One. 4 HP All-in-One overview
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    The Setup Guide provides instructions for setting up the HP All-in-One and installing software. Make sure you follow the steps in the Setup Guide in order. If you have problems during setup, see Troubleshooting in the last section of the Setup Guide, or see "Troubleshooting and support" on page
  • HP Photosmart C4340 | Basics Guide - Page 8
    and fax header information. You can access the Fax Setup Wizard (Windows) or Fax Setup Utility (Mac) through the software you installed with the HP All-in-One. After you run the Fax Setup Wizard (Windows) or Fax Setup Utility (Mac), follow the procedures in this section to complete your fax setup
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    the correct fax setup for your home or office To fax successfully, you need to know what types of equipment and services (if any) share the same phone line with the HP All-in-One. This is important because you might need to connect some of your existing office equipment directly to the
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    phone. Make sure you use the phone cord supplied in the box to connect one end to your telephone wall jack and the other end to the port labeled 1-LINE on the back of the HP All-in-One. If you use another phone cord, you might experience problems sending and receiving faxes. Fax setup 8 Fax
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    A: Separate fax line (no voice calls received)" voice calls received)" on page 10 on page 10 DSL service "Case B: Set up the HP All-in- (You answered Yes to question One with DSL" on page 11 1 only.) "Case B: Set up the HP All-inOne with DSL" on page 11 PBX or ISDN system "Case C: Set
  • HP Photosmart C4340 | Basics Guide - Page 12
    , and you have no other equipment connected on this phone line, set up the HP All-in-One as described in this section. Figure 2-1 Back view of the HP All-in-One Fax setup 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE" port
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    might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. 2. . Case B: Set up the HP All-in-One with DSL If you have a DSL service through your telephone company, use the instructions in this section to connect a
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    interfere with any fax transmission, and you will not be able to send or receive faxes with the HP All-in-One. Refer to the documentation that came with your PBX phone system for instructions on how to turn off the call-waiting tone. • Dial the number for an outside line before dialing
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    this section. Figure 2-3 Back view of the HP All-in-One Fax setup 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE" port To set up the product with a distinctive ring service 1. Using the phone cord supplied in the box with the product
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    HP All-in-One as described in this section. Figure 2-4 Back view of the HP All-in-One Fax setup 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One . • If you set up the product to answer faxes manually, you must be available to respond in person to incoming fax
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    fax machine, you will need to answer the fax call manually. Case F: Shared voice/fax line with voice mail If you service, or to obtain a separate phone line for faxing. Figure 2-5 Back view of the HP All-in-One 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One
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    computer dialup modem to send an e-mail or access the Internet. Figure 2-6 Back view of the HP All-in-One Fax setup 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE" port 3 Computer with modem To set up the product with a computer
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    phone cord is different from the phone cords you might already have in your home or office. 4. If your modem software is instructions. • If your computer has two phone ports, set up the HP All-in-One as described below. Figure 2-7 Back view of the HP All-in-One Fax setup Set up the HP All-in-One
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    your computer 4 Telephone 5 Computer with modem 6 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE" port To set up the This special phone cord is different from the phone cords you might already have in your home or office. 5. If your modem software is set to
  • HP Photosmart C4340 | Basics Guide - Page 21
    need to answer the fax call manually. Case I: Shared voice/fax line HP All-in-One Fax setup 1 Telephone wall jack 2 "IN" port on your answering machine 3 "OUT" port on your answering machine 4 Telephone (optional) 5 Answering machine 6 Use the phone cord supplied in the box with the HP All-in-One
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    HP All-in-One. You can use standard phone cords supported by your device. (The maximum number of rings varies by country/region.) 7. Run a fax test. When the phone rings, your answering machine will answer after the number of rings you have set, and then play your recorded greeting. The HP All-in-One
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    instructions. • If your computer has two phone ports, set up the HP All-in-One as described below. Figure 2-9 Back view of the HP All-in-One Fax 5 Answering machine 6 Computer with modem 7 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE" port To set up the
  • HP Photosmart C4340 | Basics Guide - Page 24
    HP All-in-One. You can use standard phone cords for these connections. 6. If your modem software HP All-in-One as described in this section. NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually
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    setup instructions. • If your computer has two phone ports, set up the HP All-in-One as described below. Figure 2-10 Back view of the HP All-in-One Fax This special phone cord is different from the phone cords you might already have in your home or office. 5. If your modem software is set to
  • HP Photosmart C4340 | Basics Guide - Page 26
    to receive faxes successfully, you might need to change some settings on the HP All-in-One. If you are unsure which setting to choose for a specific fax option, refer to the detailed fax setup instructions provided in the printed documentation. This section contains the following topics: Choose the
  • HP Photosmart C4340 | Basics Guide - Page 27
    HP All-in-One prints a report with the results of the test. If the test fails, review the report for information on how to fix the problem and rerun the test. To test your fax setup from the control panel 1. Set up the product for faxing according to your particular home or office setup instructions
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    button next to OK. The status of the test appears on the display. The product also prints a detailed report. 7. Review the report. • If the test passes and you are still having problems faxing, check the fax settings listed in the report to verify the settings are correct. A blank or incorrect fax
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    HP All-in-One for basic operations. In addition, it provides instructions about how to load paper and replace the print cartridges. Load originals and load paper You can copy, scan the paper-width guide to its outermost position. Use the HP All-in-One features Load originals and load paper 27
  • HP Photosmart C4340 | Basics Guide - Page 30
    the paper-width guide inward until of the paper-width guide. Avoid paper jams guide in the input tray to fit snugly against all paper. Make sure the paper-width guide guide. • Do not force paper 10 x 15 cm (4 x 6 inch) photos. To print one or more 10 x 15 cm (4 x 6 inch) photos 1. Load 10
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    of the HP All-in-One to a computer. To use the scan features, the HP All-in-One and computer must be connected and turned on. The HP Photosmart Software must also be installed and running on your computer prior to scanning. To verify that the HP Photosmart Software is running on a Windows computer
  • HP Photosmart C4340 | Basics Guide - Page 32
    on your computer, where you can edit it. Any edits that you make apply to the current scan session only. The HP Photosmart Software has many tools that you can use to edit your scanned image. You can improve the overall image quality by adjusting the brightness, sharpness, color tone, and saturation
  • HP Photosmart C4340 | Basics Guide - Page 33
    and white fax, the fax is stored in memory until you have scanned each page of the original. The Another page? screen appears. 6. manual faxing. Use the instructions in this section to receive a manual fax. You can receive faxes manually from a phone that is: • Directly connected to the HP All-in-One
  • HP Photosmart C4340 | Basics Guide - Page 34
    cartridges. Following these instructions might also help solve print quality issues related to the cartridges. NOTE: When the ink level for the print cartridge is low, a message appears on your computer screen. You can also check the ink levels by using the software installed with the HP All-in-One
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    HP All-in-One features 1 Print cartridge slot for the tri-color print cartridge 2 Print cartridge slot for the black and photo print cartridges TIP: If you are removing the black print cartridge in order to install the photo print cartridge, store the black print cartridge in the print cartridge
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    until it snaps into place. If you are installing the tri-color print cartridge, slide it into the left slot. If you are installing a black or photo print cartridge, slide it into the right slot. Use the HP All-in-One features 7. Close the print cartridge door. 34 Use the HP All-in-One features
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    print cartridges, the OK to scan the page. 10. When the On HP All-in-One. Clean the glass Fingerprints, smudges, hair, and dust on the main glass surface slow down performance and affect the accuracy of the copy and scan features. To clean the glass 1. Turn off the product, unplug the power cord
  • HP Photosmart C4340 | Basics Guide - Page 38
    residual alcohol. CAUTION: Be careful not to spill alcohol on the glass or exterior of the product, as this might damage it. 5. Plug in the power cord, and then turn on the product. Use the HP All-in-One features 36 Use the HP All-in-One features
  • HP Photosmart C4340 | Basics Guide - Page 39
    the software 1. On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel). 2. Double-click Add/Remove Programs (or click Uninstall a program). 3. Select HP Photosmart All-In-One Driver Software, and then click Change/Remove. Follow the onscreen instructions. 4. Disconnect
  • HP Photosmart C4340 | Basics Guide - Page 40
    icon on the desktop. If the HP Solution Center shows the essential icons (Scan Picture and Scan Document), the software has been properly installed. Setup troubleshooting Use this section to solve any problems you might encounter while setting up the HP All-in-One hardware. The product will not turn
  • HP Photosmart C4340 | Basics Guide - Page 41
    solutions and are still having a problem, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for technical support. Cause: You might need assistance to enable the product or software to function properly. I connected the
  • HP Photosmart C4340 | Basics Guide - Page 42
    4 Troubleshooting and support For more information on installing the software and connecting the USB cable, see the Setup Guide that came with the product. Cause: The USB cable was connected before the software was installed. Connecting the USB cable before you are prompted can cause errors. After
  • HP Photosmart C4340 | Basics Guide - Page 43
    to your computer, see the Setup Guide that came with the product. Cause: There was some communication problem between the product and the computer. Fax setup troubleshooting This section contains fax setup troubleshooting information for the HP All-in-One. If the HP All-inOne is not set up properly
  • HP Photosmart C4340 | Basics Guide - Page 44
    the product to connect to the telephone wall jack. One end of this special 2-wire phone cord should be connected to the port labeled 1-LINE on the back of the product and the other end to your telephone wall jack, as shown below. Troubleshooting and support 1 Telephone wall jack 2 Use the phone
  • HP Photosmart C4340 | Basics Guide - Page 45
    Troubleshooting and support 1 Telephone wall jack 2 Use the phone cord hear a dial tone, call your local telephone company for service. Cause: The telephone wall jack was not working properly. be better when you try again. If the problem persists, turn Error Correction Mode (ECM) off and contact your
  • HP Photosmart C4340 | Basics Guide - Page 46
    solution. Solution 10: If you use a DSL service, make sure you have a DSL filter installed Solution: If you use a DSL service, make sure Phone lines with poor sound quality (noise) can cause faxing problems. You can check the sound quality of the phone line support. 44 Troubleshooting and support
  • HP Photosmart C4340 | Basics Guide - Page 47
    over the Internet using IP phone, resend the fax at a later time Solution: Try resending your fax at a later time. Also, make sure your Internet service provider supports faxing over the Internet. If the problem persists, contact your Internet service provider. Fax setup troubleshooting 45
  • HP Photosmart C4340 | Basics Guide - Page 48
    Troubleshooting and support Chapter 4 Cause: You were faxing over the Internet using an IP phone, and there was a problem instructions in your printed documentation to set up the product properly for faxing, based on the equipment and services to press Scan/Fax and Start that the software that came
  • HP Photosmart C4340 | Basics Guide - Page 49
    Troubleshooting and support problem. Reconnect the answering machine and record your outgoing message again. • Record a message that is approximately 10 product, you might have had one of the following problems: • Your outgoing message might that receive a 2-wire phone cord in the box with the product
  • HP Photosmart C4340 | Basics Guide - Page 50
    Troubleshooting and support Chapter 4 5 Answering machine 6 Use the phone cord and long ringing patterns. If you are having problems with a ring pattern of this type, ask for your fax phone number (using a distinctive ring service through your telephone company), and the Distinctive Ring setting
  • HP Photosmart C4340 | Basics Guide - Page 51
    Troubleshooting and support extra cables to extend the length of your phone. A reduced fax signal can cause problems during fax reception. • If you are using a splitter or extension cables, try removing them and connecting the product directly to the telephone wall jack. • To
  • HP Photosmart C4340 | Basics Guide - Page 52
    Troubleshooting and support Chapter 4 • The print carriage is not stalled or blocked. Turn off the product, remove any objects that are blocking the print cartridge carriage (including any packing materials), and then turn on the product again. • The print cartridge door is closed. If not, close
  • HP Photosmart C4340 | Basics Guide - Page 53
    Troubleshooting and support 1 Telephone wall jack 2 Connect to the IN port on the answering machine 3 Connect to the OUT port on the answering machine 4 Telephone (optional) 5 Answering machine 6 Use the phone cord product was set up to receive faxes manually, which means that the product would not
  • HP Photosmart C4340 | Basics Guide - Page 54
    see the Setup Guide that came with the product. • The product is turned on. If it is not, press the On button to turn on the product. • The print cartridges are installed correctly, the print cartridge carriage is not blocked, and the print cartridge door is closed. 52 Troubleshooting and support
  • HP Photosmart C4340 | Basics Guide - Page 55
    located on the control panel and then unplug the power cord from the back of the product. After a few seconds, plug the power cord back in and turn the power on. Run the test again. If the test fails again, continue reviewing the troubleshooting information in this section. NOTE: Depending how long
  • HP Photosmart C4340 | Basics Guide - Page 56
    Chapter 4 Troubleshooting and support 1 Telephone wall jack 2 Use the phone cord supplied in the box with the product • If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and
  • HP Photosmart C4340 | Basics Guide - Page 57
    Troubleshooting and support 1 Telephone wall jack 2 Use the phone cord supplied in the box with the product 2. After you have connected the phone cord to the port labeled 1-LINE, run the fax test again to make sure it passes and the product is ready for faxing. 3. Try to send
  • HP Photosmart C4340 | Basics Guide - Page 58
    equipment, connect the product to a working phone line and continue reviewing the troubleshooting information in this section. • If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter
  • HP Photosmart C4340 | Basics Guide - Page 59
    Troubleshooting and support 1 Telephone wall jack 2 Use the phone cord supplied in the box with the product • If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord or digital), check with your service provider. After you resolve any problems found, run the fax
  • HP Photosmart C4340 | Basics Guide - Page 60
    online support specialists • Software and driver updates for the HP All-in-One • Valuable HP All-in-One and troubleshooting information for common problems • Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP All-in-One 3. Call HP support. Support
  • HP Photosmart C4340 | Basics Guide - Page 61
    supported media sizes, see the printer software. Physical specifications • Height: 16.97 cm (7.0 inches) • Width: 44 cm (16.8 inches) • Depth: 25.9 cm (10.2 inches) • Weight: 4.5 kg (10 pounds) Power specifications • Power name (HP Photosmart C4340 All-in-One series, etc.) or product numbers
  • HP Photosmart C4340 | Basics Guide - Page 62
    to the customer or any HP support contract with the customer. However, if printer failure or damage is attributable to the use of a non-HP or refilled cartridge or an expired ink cartridge, HP will charge its standard time and materials charges to service the printer for the particular failure or
  • HP Photosmart C4340 | Basics Guide - Page 63
    www.hp.com/support $IULFD (QJOLVKVSHDNLQJ $IULTXH IUDQFRSKRQH  $UJHQWLQD %XHQRV$LUHV $UJHQWLQD $XVWUDOLD  $XVWUDOLD RXWRIZDUUDQW\  ˜VWHUUHLFK  %HOJL­ %HOJLTXH %UDVLO 6DR3DXOR %UDVLO &
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HP Photosmart C4340 All-in-One series