HP Photosmart C7200 Basics Guide - Page 53

Solution:

Turn on the HP All-in-One.

Cause:

You do not have an active network connection.

Solution:

Make sure you have an active network connection.

To make sure your network connection is active

1.

If the connections are secure, turn off the power on the HP All-in-One, and then turn it on

again. Press the

On

button on the control panel to turn the HP All-in-One off, and press it

again to turn the device on. Also, turn off the power on your router or hub, and then turn it

on again.

2.

Check the cable connections from the HP All-in-One to your gateway, router, or hub to

ensure connections are secure.

3.

Make sure the HP All-in-One is connected to the network with a CAT-5 Ethernet cable.

Cause:

Cables are not connected properly.

Solution:

Check the following cables to ensure they are connected properly:

•

Cables between the HP All-in-One and the hub or router

•

Cables between the hub or router and your computer

•

Cables to and from your modem or HP All-in-One Internet connection (if applicable)

Cause:

A firewall, anti-virus, or anti-spyware application is preventing the HP All-in-One from

accessing your computer.

Solution:

Uninstall the HP All-in-One software, and then reboot your computer. Temporarily

disable anti-virus or anti-spyware applications, and then reinstall the HP All-in-One software.

You can re-enable your anti-virus or anti-spyware applications after installation is complete. If

you see firewall pop-up messages, you must always accept or allow the pop-up messages.

If the screen still appears, try uninstalling the HP All-in-One software, rebooting your computer,

and temporarily disabling your firewall before reinstalling the HP All-in-One software. You can

re-enable your firewall application after installation is complete.

For more information, see the documentation provided with the firewall software.

Cause:

A Virtual Private Network (VPN) is preventing the HP All-in-One from accessing your

computer.

Solution:

Try temporarily disabling the VPN before proceeding with the installation.

NOTE:

The HP All-in-One is not accessible during VPN sessions. However, print jobs are

saved in the print queue. When you exit the VPN session, print jobs in the print queue will

be printed.

Wireless setup troubleshooting

This section addresses problems you might encounter setting up a network. Check the device display

for specific error messages.

NOTE:

HP provides an online tool that might be able to find your wireless security settings

automatically. Go to:

www.hp.com/go/networksetup

.

During wireless network setup you do not see the SSID (network name)

displayed

Cause:

Your wireless router is not broadcasting its network name (SSID) because the

Broadcast SSID

option is turned off.

Network troubleshooting

51

Troubleshooting and support

Section	Page
Contents	3
HP All-in-One overview	5
The HP All-in-One at a glance	5
Control panel features	6
Find more information	8
Network setup	9
Wired network setup	9
What you need for a wired network	10
Connect the HP All-in-One to the network	10
Integrated wireless WLAN 802.11 network setup	11
What you need for an integrated wireless WLAN 802.11 network	12
Connect to an integrated wireless WLAN 802.11 network	12
Wireless ad hoc network setup	14
What you need for an ad hoc network	15
Create a network profile for a Windows XP computer	15
Create a network profile for other operating systems	16
Connect to a wireless ad hoc network	16
Install the software for a network connection	18
Connect to additional computers on a network	18
Change the HP All-in-One from a USB connection to a network connection	19
Manage your network settings	19
Change basic network settings from the control panel	19
Use the Wireless Setup Wizard	20
View and print network settings	20
Restore network defaults	20
Turn the wireless radio on and off	20
Print the wireless network test	21
Change advanced network settings from the control panel settings	21
Set link speed	21
Change IP settings	21
Fax setup	23
Set up the HP All-in-One for faxing	23
Case A: Separate fax line (no voice calls received)	24
Case B: Set up the HP All-in-One with DSL	25
Case C: Set up the HP All-in-One with a PBX phone system or an ISDN line	26
Case D: Fax with a distinctive ring service on the same line	27
Case E: Shared voice/fax line	28
Case F: Shared voice/fax line with voice mail	29
Change settings on the HP All-in-One to receive faxes	30
Set the answer mode	30
Set the number of rings before answering	31
Change the answer ring pattern for distinctive ringing	31
Test your fax setup	32
Set the fax header	32
Use the HP All-in-One features	34
Load originals and load paper	34
Load an original in the automatic document feeder	34
Load an original on the glass	35
Load full-size paper	35
Load 10 x 15 cm (4 x 6 inch) photo paper	37
Avoid paper jams	38
View and select photos	38
Scan an image	40
Scan an original to a computer	40
Scan an original to a memory card or storage device	40
Make a copy	41
Send a basic fax	41
Check the estimated ink levels	42
Replace the ink cartridges	43
Clean the HP All-in-One	45
Clean the glass	45
Clean the lid backing	46
Troubleshooting and support	48
Uninstall and reinstall the software	48
Hardware setup troubleshooting	48
Network troubleshooting	51
Wired network setup troubleshooting	51
Wireless setup troubleshooting	53
Network software installation troubleshooting	55
Fax setup troubleshooting	56
The fax test failed	56
Clear paper jams	68
Information on ink cartridges and the print head	69
Support process	70
Technical information	71
System requirements	71
Product specifications	71
Energy Star® notice	71
Ink cartridge yield	72
Regulatory notices	72

HP Photosmart C7200 Basics Guide - Page 53

Wireless setup troubleshooting, Solution, Cause, To make sure your network connection is active

Page 53 highlights