HP Photosmart Premium Fax Printer - C309 Full User Guide
HP Photosmart Premium Fax Printer - C309 Manual
 |
View all HP Photosmart Premium Fax Printer - C309 manuals
Add to My Manuals
Save this manual to your list of manuals |
HP Photosmart Premium Fax Printer - C309 manual content summary:
- HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 1
HP Photosmart Premium Fax C309 series - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 2
- HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 3
Contents Contents 1 HP Photosmart Premium Fax C309 series Help...3 2 Finish setting up the HP Photosmart Add the HP Photosmart to a network...5 Set up a Bluetooth connection...10 Set up the HP Photosmart for faxing...12 3 Get to know the HP Photosmart Printer parts...29 Control panel features...31 - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 4
Contents 15 Technical information Notice...225 Cartridge chip information...225 Specifications...226 Environmental product stewardship program...228 Regulatory notices...232 Regulatory wireless statements...235 Regulatory telecommunication notices...236 Index...241 2 - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 5
HP Photosmart Premium Fax C309 series Help 1 HP Photosmart Premium Fax C309 series Help For information about the HP Photosmart, see: • Finish setting up the HP Photosmart • Get to know the HP Photosmart • Print • Scan • Copy • Copy (HP Photosmart Premium Fax C309b series) • Reprint photos • Fax • - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 6
Chapter 1 HP Photosmart Premium Fax C309 series Help 4 HP Photosmart Premium Fax C309 series Help - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 7
Finish setting up the HP Photosmart 2 Finish setting up the HP Photosmart • Add the HP Photosmart to a network • Set up a Bluetooth connection • Set up the HP Photosmart for faxing Add the HP Photosmart to a network • Wired (Ethernet) network • Wireless with a router (infrastructure network) • - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 8
router or access point. ❑ A desktop computer or laptop with either wireless networking support, or a network interface card (NIC). The computer must be connected to the wireless network that you intend to install the HP Photosmart on. ❑ Broadband Internet access (recommended) such as cable or DSL - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 9
are two methods you may use to connect the HP Photosmart to your computer using an ad hoc wireless network connection. Once connected, you can install the HP Photosmart software. ▲ Turn on the wireless radio for the HP Photosmart and the wireless radio on your computer. On your computer, connect to - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 10
Finish setting up the HP Photosmart Chapter 2 To connect the HP Photosmart to a Windows computer with an ad hoc connection, the computer must have a wireless network adapter and an ad hoc profile. To create a network profile NOTE: The product comes configured with a network profile with hpsetup as - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 11
Finish setting up the HP Photosmart 2. Press the down arrow button until Network is highlighted, and then press OK. 3. Press the down arrow button to highlight Wireless Setup Wizard, and then press OK. This runs the Wireless Setup Wizard. The setup wizard searches for available networks, and then - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 12
series of network drives, make sure that your computer is currently connected to these drives before installing the software. Otherwise, the HP Photosmart software installer might try to use one check the printer status, as well as the estimated amount of ink remaining in your ink cartridges. NOTE - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 13
the onscreen instructions to finish the installation. 7. Print as you would to any printer. To install and print using the Widcomm stack 1. Make sure that you have installed the HP Photosmart software on the computer. NOTE: The purpose of installing the software is to make sure the printer driver is - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 14
Finish setting up the HP Photosmart Chapter 2 Set up the HP Photosmart for faxing Before you begin setting up the HP Photosmart for faxing, determine which kind of phone system your country/ region uses. The instructions for setting up the HP Photosmart for faxing differ depending on whether you - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 15
that allows you to have several phone numbers on one phone line. When you subscribe to this service, each phone number will have a different ring mail service through your telephone company at the same phone number you will use for fax calls on the HP Photosmart? ❑ Yes, I have a voice mail service. - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 16
to connect one end to your telephone wall jack and the other end to the port labeled 1-LINE on the back of the HP Photosmart. If you use another phone cord, you might experience problems sending and receiving faxes. Other equipment/services sharing your fax line Recommended fax setup for parallel - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 17
in the Rings to Answer setting. Then it will begin emitting fax reception tones to the sending fax machine and receive the fax. Case B: Set up the HP Photosmart with DSL If you have a DSL service through your telephone company, use the instructions in this section to connect a DSL filter between the - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 18
one port for telephone and Group 3 fax and another port for multiple purposes. If you have problems when connected to the fax/ fax transmission, and you will not be able to send or receive faxes with the HP Photosmart. Refer to the documentation that came with your PBX phone system for instructions - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 19
the HP Photosmart Case D: Fax with a distinctive ring service on the same line If you subscribe to a distinctive ring service (through your telephone company) that allows you to have multiple phone numbers on one phone line, each with a different ring pattern, set up the HP Photosmart as described - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 20
be available to respond in person to incoming fax calls or the HP Photosmart cannot receive faxes. To set up the HP Photosmart to answer calls manually, turn off the Auto Answer setting. 3. Run a fax test. 4. Plug your phone into the telephone wall jack. 5. Do one of the following, depending on your - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 21
Finish setting up the HP Photosmart NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually; this means you must be available to respond in person to incoming fax calls. If you want to receive - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 22
the HP Photosmart, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP Photosmart. NOTE: If you do not use the supplied cord to connect from the telephone wall jack to the HP Photosmart, you might not be able to fax successfully - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 23
, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP Photosmart. NOTE: If you do not use the supplied cord to connect from the telephone wall jack to the HP Photosmart, you might not be able to fax successfully. This special - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 24
. • If you set up the HP Photosmart to answer faxes manually, you must be available to respond in person to incoming fax calls or the HP Photosmart cannot receive faxes. To set up the HP Photosmart to answer calls manually, turn off the Auto Answer setting. 7. Run a fax test. If you pick up the - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 25
after a low number of rings. 7. Change the Rings to Answer setting on the HP Photosmart to the maximum number of rings supported by your device. (The maximum number of rings varies by country/region.) 8. Run a fax test. When the phone rings, your answering machine will answer after the number of - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 26
machine might be recorded on your answering machine, and you might not be able to receive faxes with the HP Photosmart. 4. Using the phone cord supplied in the box with the HP Photosmart, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 27
through your telephone company, set up the HP Photosmart as described in this section. NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually; this means you must be available to respond in person - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 28
, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP Photosmart. NOTE: If you do not use the supplied cord to connect from the telephone wall jack to the HP Photosmart, you might not be able to fax successfully. This special - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 29
hp.com/fi/faxconfig www.hp.com/dk/faxconfig www.hp.com/no/faxconfig www.hp.com/ie/faxconfig www.hp.com/fr/faxconfig www.hp.com/it/faxconfig www.hp.com/za/faxconfig www.hp.pl/faxconfig www.hp.ru/faxconfig www.hp.com/us/faxsetup Finish setting up the HP Photosmart Set up the HP Photosmart for faxing - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 30
Chapter 2 Finish setting up the HP Photosmart 28 Finish setting up the HP Photosmart - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 31
3 Get to know the HP Photosmart • Printer parts • Control panel features • Control panel features (HP Photosmart Premium Fax C309b series) • Display icons Printer parts • Front view of the printer Get to know the HP Photosmart 1 Automatic document feeder 2 Control panel 3 CD/DVD tray access handle - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 32
Cartridge access area 23 Model number location 24 Rear USB port 25 Ethernet port 26 Power connection (Use only with the power adapter supplied by HP.) 27 1-LINE (fax) and 2-EXT (phone) ports 28 Two-sided printing accessory Get to know the HP Photosmart 30 Get to know the - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 33
Get to know the HP Photosmart OK CD/DVD 1 display. 4 Attention light: Indicates a problem occurred. See the display for more depending on the services and equipment on your phone line. 14 Keypad: Enters fax numbers, values, 16 Wireless network indicator light: Indicates that the Wireless Radio - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 34
HP Photosmart Premium Fax C309b series) Control panel features (HP Photosmart Premium Fax C309b series) Get to know the HP Photosmart a problem occurred is not supported. 12 services and equipment on your phone line. 14 Keypad: Enters fax Wireless network indicator light: Indicates that the Wireless - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 35
non-HP ink. Indicates that there is a wired network connection. If the Auto Answer icon is showing on the display, the HP Photosmart will receive faxes automatically. If there is no icon showing, you will have to receive faxes manually. Indicates the presence and signal strength of a wireless - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 36
Chapter 3 Get to know the HP Photosmart 34 Get to know the HP Photosmart - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 37
you can manually set the you use this paper with any inkjet printer. It is available in semi-gloss HP Photosmart. Original HP inks and HP HP papers and other supplies, go to www.hp.com/buy/supplies. If prompted, choose your country/region, follow the prompts to select your product, and then click one - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 38
easy handling. Get sharp, crisp images when you use this paper with any inkjet printer. It is available in semi-gloss finish in several sizes, including A4, 8.5 T- shirts from your digital photos. HP Premium Inkjet Transparency Film • HP Premium Inkjet Transparency Film make your color presentations - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 39
guesswork out of printing affordable professional photos with your HP Photosmart. Original HP inks and HP Advanced Photo Paper have been designed to work Do one of the following: Load 10 x 15 cm (4 x 6 inch) paper a. Raise photo tray lid. ❑ Raise photo tray lid and slide paper-width guide outwards. - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 40
stops. NOTE: If the photo paper you are using has perforated tabs, load photo paper so that tabs are closest to you. ❑ Slide paper-width guide inward until it stops at edge of paper. c. Lower photo tray lid. Load A4 or 8.5 x 11 inch paper a. Raise output tray. ❑ Raise output tray and - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 41
of paper into main input tray with short edge forward and print side down. ❑ Slide stack of paper forward until it stops. ❑ Slide paper-width guide inward until it stops at edge of paper. c. Lower output tray. ❑ Lower output tray and pull tray extender towards you, as far as it will - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 42
from the main input tray. b. Load envelopes. ❑ Insert one or more envelopes into far-right side of main input tray, with envelope flaps on left and facing up. ❑ Slide stack of envelopes forward until it stops. ❑ Slide paper-width guide inward against stack of envelopes until it stops. c. Lower - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 43
Information on paper The HP Photosmart is designed to work well with most paper types. Test a variety of paper types before buying a large quantity. Find a paper type that works well and is easy to purchase. HP papers are designed for the best quality results. In addition, follow these tips: • Do - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 44
Chapter 4 Paper basics 42 Paper basics - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 45
handled by the software application. You need to change the settings manually only when you change print quality, print on specific types of in your software application, click Print. 3. Make sure the product is the selected printer. 4. If you need to change settings, click the button that opens the - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 46
can easily select the appropriate options for your print job by choosing one of the predefined print tasks on the Printing Shortcuts tab. Click a your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 47
and paper type are not compatible, the printer software displays an alert and allows you the Maximum dpi setting with supported types of photo paper. If the HP Real Life Technologies area, click the drop-down list, select one of the following options: of gray. • Black Ink Only: uses black ink to print your photo - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 48
Chapter 5 Print photos from a memory card or USB storage device ▲ Do one of the following: Print single photo on small-size paper a. Load paper. ❑ Load up to 13 x 18 cm (5 x 7 inch) photo paper in photo tray. b. Insert - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 49
Print single photo on full-size paper a. Load paper. ❑ Load full-size paper in the main input tray. b. Insert memory. Print 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 50
Chapter 5 Print multiple photos on full-size paper a. Load paper. ❑ Load full-size paper in the main input tray. b. Insert memory. Print 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo ( - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 51
Print Related topics • Recommended papers for photo printing • Edit photos before printing • Stop the current job Print on a CD/DVD ▲ Do one of the following: Print on a regular size CD/DVD a. Design label. b. Load CD/DVD. ❑ Remove CD/DVD holder from the storage area. ❑ Snap inkjet printable - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 52
Chapter 5 Print c. Print on CD/DVD. ❑ Press OK to start print job. d. Return holder and close tray. Print on a small size CD/DVD a. Design label. b. Load CD/DVD. ❑ Remove CD/DVD holder from the storage area. ❑ Snap inkjet printable media onto CD/DVD holder with print side up. ❑ Flip CD/DVD - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 53
Print ❑ Lower CD/DVD tray. ❑ Push CD/DVD holder into CD/DVD tray until lines on holder line up to green lines on tray. c. Print on CD/DVD. ❑ Press OK to start print job. d. Return holder and close tray. Related topics • Recommended printable CD/DVD discs • Stop the current job 51 - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 54
Chapter 5 Print a creative project ▲ Do one of the following: Print album pages a. Load paper. ❑ Load up to 13 x 18 cm (5 x 7 inch) photo paper in photo tray or full-size photo paper - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 55
b. Insert memory. Print 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 56
Chapter 5 Print 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 57
• Stop the current job Print a Web page You can print a Web page from your Web browser on the HP Photosmart. If you use Internet Explorer 6.0 or higher for Web browsing, you can use HP Smart Web Printing to ensure simple, predictable web printing with control over what you want and how you want - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 58
software displays the optimized dots per inch (dpi) that the HP Photosmart printer will print. Printing in maximum dpi is supported on the following paper-types only: • HP Premium Plus Photo Paper • HP Premium Photo Paper • HP Advanced Photo Paper • Photo Hagaki cards Printing in maximum dpi takes - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 59
dpi varies according to the paper type and print quality that you select in the printer software. To view the print resolution 1. Make sure you have paper loaded in • Two-sided (Duplex) Printing: Print two-sided pages with the HP Photosmart. To create a printing shortcut 1. On the File menu in your - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 60
default print settings 1. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Settings. 2. Make changes to the print settings, and click OK. Edit photos before printing ▲ Do one of the following: - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 61
Print Photo fix a. Select photo. ❑ Highlight View & Print and press OK. ❑ Highlight photo and press OK. b. Edit photo. ❑ Press Menu. ❑ Highlight Photo Fix and press OK. ❑ Select desired option and press OK . Add frame a. Select photo. ❑ Highlight View & Print and press OK. ❑ Highlight photo and - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 62
Chapter 5 Print 60 Print - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 63
6 Scan • Scan to a computer • Scan to a memory card or USB storage device • Scan and reprint photos Scan to a computer ▲ Do one of the following: Single page scan a. Load original. ❑ Lift lid on product. Scan ❑ Load original print side down on right front corner of glass. Scan 61 - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 64
OK. ❑ Highlight HP Photosmart and press OK. Multiple page scan a. Load original. ❑ Remove any staples or clips from the original document. ❑ Slide original with print side up into document feeder tray until the product detects the pages. ❑ Slide paper-width guide - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 65
that is currently inserted. This enables you to use the photo print options to print borderless prints and album pages from the scanned image. ▲ Do one of the following: Single page scan a. Load original. ❑ Lift lid on product. Scan ❑ Load original print side down on right front corner of glass - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 66
Chapter 6 Scan ❑ Close lid. b. Insert memory. 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 67
from the original document. ❑ Slide original with print side up into document feeder tray until the product detects the pages. ❑ Slide paper-width guide inward until it stops at edge of paper. b. Insert memory. Scan 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 68
Chapter 6 c. Start scan. ❑ Press Start Scan. ❑ Highlight Scan to Memory Card or Scan to USB Flash Drive and press OK. ❑ Highlight desired option and press OK. Related topics • Stop the current job Scan 66 Scan - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 69
Premium Fax C309b series, see Copy (HP Photosmart Premium Fax C309b series) to learn about that product's copy features. Refer to the label in the cartridge access area to determine the model number. • Copy text or mixed documents • Copy photos (reprint) Copy text or mixed documents ▲ Do one - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 70
Chapter 7 Copy ❑ Close lid. c. Specify number of copies. ❑ Highlight Copy and press OK. ❑ Press up arrow button or use keypad to increase number of copies . d. Start copy. ❑ Press Start Copy. 1-sided original to 2-sided copy a. Load paper. ❑ Load full-size paper in the main input tray. b. Load - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 71
tray. b. Load original. ❑ Slide original with print side up into document feeder tray until the product detects the pages. Copy ❑ Slide paper-width guide inward until it stops at edge of paper. c. Specify 2-sided option. ❑ Press 2-Sided on control panel. ❑ Highlight Copy and press OK. ❑ Highlight - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 72
7 b. Load original. ❑ Slide original with print side up into document feeder tray until the product detects the pages. Copy ❑ Slide paper-width guide inward until it stops at edge of paper. c. Specify 2-sided option. ❑ Press 2-Sided on control panel. ❑ Highlight Copy and press OK. ❑ Highlight - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 73
paper or letterhead HP Bright White Paper HP Premium Plus Photo Paper, Glossy HP Premium Plus Photo Paper, Matte HP Premium Plus 10 x 15 cm (4 x 6 inch) Photo Paper HP Photo Paper HP Everyday Photo Paper HP Everyday Photo Paper, Semi Gloss HP Premium Paper Other inkjet paper HP Professional Brochure - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 74
down arrow button to highlight Lighter/Darker, and then press OK. 4. Do one of the following: • Press the right arrow button to darken the copy. • Press OK. Preview a copy before printing After changing settings on the HP Photosmart for making a copy, you can preview an image of the expected - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 75
prior to copying. To verify that the HP Photosmart Software is running on a Windows computer, look for the HP Digital Imaging Monitor icon in the system tray at the lower right side of the screen, near the time. Copy (HP Photosmart Premium Fax C309b series) To make a copy 1. Load paper. ▲ Load - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 76
Chapter 8 b. Load original print side down on right front corner of glass. Copy (HP Photosmart Premium Fax C309b series) c. Close lid. 74 Copy (HP Photosmart Premium Fax C309b series) - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 77
to increase number of copies . 4. Start copy. a. Press Start PC Copy. b. Copy job starts from software on computer. Related topics • Stop the current job Copy (HP Photosmart Premium Fax C309b series) Copy text or mixed documents 75 - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 78
Chapter 8 Copy (HP Photosmart Premium Fax C309b series) 76 Copy (HP Photosmart Premium Fax C309b series) - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 79
9 Reprint photos NOTE: The reprint features are not available on the HP Photosmart Premium Fax C309b series. Additionally there are limited copy features available from the control panel. To reprint an original photo 1. Load original. a. Lift lid on product. Reprint photos b. Load - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 80
Chapter 9 Reprint photos c. Close lid. 2. Load paper. ▲ Load up to 13 x 18 cm (5 x 7 inch) paper in the photo tray or full-size photo paper in the main input tray. 3. Reprint photo. a. Press Photo Reprints on control panel. b. Press Print Photos. Related topics • Stop the current job 78 Reprint - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 81
Fax 10 Fax • Send a fax • Receive a fax Related topics • Set up the HP Photosmart for faxing Send a fax ▲ Do one of the following: Fax photo a. Load original. ❑ Lift lid on product. ❑ Load original print side down on right front corner of glass. Fax 79 - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 82
side up into document feeder tray until the product detects the pages. ❑ Slide paper-width guide inward until it stops at edge of paper. b. Press Start Fax and wait for tone. c. Enter number. Fax 2-sided document a. Load original. ❑ Remove any staples or clips from the original document. ❑ Slide - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 83
the phone, you can speak with the recipient before sending the fax. If a fax machine answers the call, you can send the fax directly to the fax machine when you hear the fax tones from the receiving fax machine. To send a fax manually from a connected phone 1. Load your originals print side up into - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 84
next 24 hours. This enables you to send a black-andwhite fax late in the evening, when phone lines are not as busy or phone rates are lower, for example. The HP Photosmart automatically sends your fax at the specified time. You can only schedule one fax to be sent at a time. You can continue to send - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 85
on the display. Set up and use speed dial You can quickly send a black-and-white or color fax from the HP Photosmart using speed dials. This section provides instructions for sending the fax in black and white. To create speed dial entries from the control panel 1. Press Setup. 2. Press the down - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 86
while you are still connected. This is referred to as manual faxing. Use the instructions in this section to receive a manual fax. You can receive faxes manually from a phone that is: • Directly connected to the HP Photosmart (on the 2-EXT port) • On the same phone line, but not directly connected - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 87
11 Save photos • Save photos to your computer • Back up photos to a USB storage device Save photos to your computer To save photos 1. Insert memory. Save photos 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 88
Chapter 11 Back up photos to a USB storage device To back up photos 1. Insert memory. a. Insert a memory card into appropriate slot on product. Save photos 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 89
printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left ink levels from the HP Photosmart Software 1. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Toolbox. NOTE: You can also open the Printer - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 90
supplies Order ink supplies HP recommends that you use original HP cartridges. Original HP cartridges are designed and tested with HP printers to help you easily produce great results, time after time. For a list of cartridge numbers, see the documentation that came with the HP Photosmart. You can - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 91
Wait for print carriage to move to center of the product. b. Press tab on cartridge, then remove it from slot. 3. Insert new cartridge. a. Remove cartridge from packaging. b. Twist orange cap to snap it off. A forceful twist may be required to remove the cap. Work with cartridges c. Match color - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 92
that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached. The end of warranty date, in YYYY/MM/DD format, may be - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 93
a problem This section contains the following topics: • HP support • Setup troubleshooting • Print quality troubleshooting • Print troubleshooting • Memory card troubleshooting • Scan troubleshooting • Copy troubleshooting • Fax troubleshooting • Errors HP support • Support process • HP support by - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 94
HP support while you are in front of the computer and the product. Be prepared to provide the following information: • Product name (HP Photosmart Premium Fax C309 series most current HP list of telephone support numbers and call costs information, see www.hp.com/support. Solve a problem 92 Solve - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 95
www.hp.com/support Solve a problem $IULFD (QJOLVKVSHDNLQJ -DPDLFD $IULTXH IUDQFRSKRQH 㡴㦻 㡴㦻 $UJHQWLQD %XHQRV$LUHV $UJHQWLQD 뼑霢 $XVWUDOLD $XVWUDOLD RXWRIZDUUDQW ˜VWHUUHLFK - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 96
for the HP Photosmart at additional costs. Go to www.hp.com/support, select your country/region and language, then explore the services and warranty area for information about the extended service plans. Solve a problem Setup troubleshooting This section contains setup troubleshooting information - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 97
problem HP support to request a power supply for the product. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The power supply was not intended for use with this product. Setup troubleshooting - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 98
problem, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for technical support instructions. Once you have installed the software, plug one as the default printer • Solution 3: properly and have ink • Solution 5: Load - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 99
printer. Cause: You sent the print job to the default printer, but this product was not the default printer ink Solution: Check that the cartridges are installed properly and have ink. For more information, see: • Work with cartridges Cause: There might have been a problem with one troubleshooting 97 - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 100
Unplug the product power cord, and then plug it in again. 3. Verify that the USB cable and power cord are plugged in. Solve a problem 4. Click Retry to retry the connection. 5. Continue with the installation and restart the computer when prompted. Cause: The USB connection between the product and - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 101
are not required for the computer to function. Occasionally, TSR's prevent the HP software from loading so that it does not install properly. In Windows Vista and Windows XP, use the MSCONFIG utility to prevent TSR programs and services from starting up. Solve a problem Setup troubleshooting 99 - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 102
taskbar, click Start. b. Depending on your operating system, do one of the following: • In Windows Vista: In Start Search, type click the check mark to remove it. f. Click the Services tab, and select the Hide All Microsoft Services box. g. Click Disable all. h. Click Apply, problem 100 Solve - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 103
the registration (Sign up now) screen from the Windows taskbar by clicking Start, pointing to Programs or All Programs, HP, Photosmart Premium Fax C309 series, and then clicking Product Registration. Cause: The registration screen did not launch automatically. Uninstall and reinstall the software If - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 104
• Solution 8: Contact HP support Solution 1: Make sure you are using genuine HP ink cartridges Solution: Check to see if your ink cartridges are genuine HP ink cartridges. HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 105
HP recommends that you use HP use HP Advanced Photo ink levels Solution: Check the estimated ink levels in the cartridges. NOTE: Ink ink ink levels Cause: The ink cartridges might have insufficient ink as HP Advanced ink cartridges. No further troubleshooting is required. Cause: The print - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 106
printer Solution: Align the printer. Aligning the printer can help ensure excellent print quality. To align the printer from the HP Photosmart Printer Services. The Printer Toolbox appears. 4. Click the Device Services tab. 5. Click Align the Printer if the print quality problem still exists. To print - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 107
. Print quality typically deteriorates as cartridges run out of ink. NOTE: 1 If the print quality report is not legible, you can check the estimated ink levels from the control panel or HP Photosmart Software. NOTE: 2 Ink level warnings and indicators provide estimates for planning purposes only - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 108
to the streaked bar. NOTE: If replacing the cartridge does not solve this print quality issue, contact HP support for service. • If any of the color bars show regular white streaks, align the printer. If the issue persists, clean the printhead, and then print this diagnostic page again. NOTE: If - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 109
solution. Solution 8: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead. Ink is not filling the - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 110
are printing on is flat. For best results when printing images, use HP Advanced Photo Paper. Store photo media in its original packaging inside a resealable clean the printhead from the control panel 1. Press Setup. Solve a problem 2. Press the down arrow button to highlight Tools, and then press - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 111
problem ink. NOTE: 1 If the print quality report is not legible, you can check the estimated ink levels from the control panel or HP Photosmart Software. NOTE: 2 Ink any of the color bars are irregularly streaked, lighter on one side, or contain one or more streaks of a different color, refer to the - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 112
mixing (yellow bar contains magenta streaks) Solve a problem ◦ Check the estimated ink levels in the cartridges. ◦ Remove the cartridge this print quality issue, contact HP support for service. • If any of the color bars show regular white streaks, align the printer. If the issue persists, clean - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 113
the next solution. Solution 6: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead. The printout has - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 114
If the problem persists, use HP support Solution 1: Make sure you are using genuine HP ink cartridges Solution: Check to see if your ink cartridges are genuine HP ink cartridges. HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 115
HP supplies. Product service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased genuine HP ink cartridges, go to: www.hp.com/go/anticounterfeit Cause: Non-HP ink , Printer Setup, Printer, or troubleshooting 113 Solve a problem - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 116
printer Solution: Align the printer. Aligning the printer can help ensure excellent print quality. To align the printer from the HP Photosmart Printer Services. The Printer Toolbox appears. 4. Click the Device Services tab. 5. Click Align the Printer if the print quality problem still exists. To print - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 117
. Print quality typically deteriorates as cartridges run out of ink. NOTE: 1 If the print quality report is not legible, you can check the estimated ink levels from the control panel or HP Photosmart Software. NOTE: 2 Ink level warnings and indicators provide estimates for planning purposes only - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 118
mixing (yellow bar contains magenta streaks) Solve a problem ◦ Check the estimated ink levels in the cartridges. ◦ Remove the cartridge this print quality issue, contact HP support for service. • If any of the color bars show regular white streaks, align the printer. If the issue persists, clean - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 119
• Solution 6: Contact HP support Solution 1: Make sure you are using genuine HP ink cartridges Solution: Check to see if your ink cartridges are genuine HP ink cartridges. HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 120
see: • Check the estimated ink levels Cause: The ink cartridges might have insufficient ink. If this did not solve are printing on is flat. For best results when printing images, use HP Advanced Photo Paper. Store photo media in its original packaging inside a resealable a problem Solve a problem - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 121
. Print quality typically deteriorates as cartridges run out of ink. NOTE: 1 If the print quality report is not legible, you can check the estimated ink levels from the control panel or HP Photosmart Software. NOTE: 2 Ink level warnings and indicators provide estimates for planning purposes only - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 122
mixing (yellow bar contains magenta streaks) Solve a problem ◦ Check the estimated ink levels in the cartridges. ◦ Remove the cartridge this print quality issue, contact HP support for service. • If any of the color bars show regular white streaks, align the printer. If the issue persists, clean - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 123
not a problem with your ink supplies. Therefore, replacing the ink cartridges or printhead is not necessary. TIP: After reviewing the solutions in this section, you can go to HP's Web site to see if there is additional troubleshooting help. For more information, go to: www.hp.com/support. • Solution - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 124
the printer Solution: Align the printer. Aligning the printer can help ensure excellent print quality. To align the printer from the HP Photosmart then click Printer Services. The Printer Toolbox appears. 4. Click the Device Services tab. 5. Click Align the Printer. The product problem 122 Solve - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 125
1: Print on a page of plain paper Solution: Print one or several pages of plain paper to soak up any excess ink in the product. To remove excess ink using plain paper 1. Load several sheets of plain paper in the input tray. 2. Wait five minutes. Print quality troubleshooting 123 Solve a problem - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 126
: Align the printer. Aligning the printer can help ensure excellent print quality. To align the printer from the HP Photosmart Software 1. Load letter, A4, or legal unused plain white paper into the input tray. 2. In the HP Solution Center, click Settings. Solve a problem 124 Solve a problem - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 127
and then click Printer Services. The Printer Toolbox appears. 4. Click the Device Services tab. 5. Click Align the Printer. The product prints ink. NOTE: 1 If the print quality report is not legible, you can check the estimated ink levels from the control panel or HP Photosmart Software. NOTE: 2 Ink - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 128
, or contain one or more streaks of a different color, refer to the following steps. Color bars - irregularly streaked or faded bar (top bar) Solve a problem Color bars - color mixing (yellow bar contains magenta streaks) ◦ Check the estimated ink levels in the cartridges. ◦ Remove the cartridge - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 129
this print quality issue, contact HP support for service. • If any of the color bars show regular white streaks, align the printer. If the issue persists, align the printer, and then print this diagnostic page again. Alignment pattern - jagged lines Print quality troubleshooting 127 Solve a problem - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 130
printer does not solve this print quality issue, contact HP support for service. Cause: The printhead needed to be cleaned. Print troubleshooting Use this section to solve these printing problems If the first solution does not solve the problem, continue trying the remaining solutions until the issue - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 131
Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Advanced tab. 6. In the Layout Options area, select side up at the bottom of the stack. Print troubleshooting 129 Solve a problem - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 132
problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Check the printer are greater than the minimum margins the product supports. For more information about setting margins in see: • Load media Cause: The paper guides were not positioned correctly. A blank page - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 133
ink levels • Solution 3: Contact HP support Solution ink levels Solution: Check the estimated ink levels in the ink cartridges. Insufficient ink may cause the printhead to overheat. When the printhead overheats, the printer slows down to allow it to cool. Print troubleshooting 131 Solve a problem - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 134
. Solution 3: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the product. Memory card troubleshooting Use this - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 135
appear on the computer screen. Remove the additional memory card to resolve the problem. Cause: You had inserted more than one memory card. If this did not solve the issue, try the next solution 4: Check the connection from the product to your computer Memory card troubleshooting 133 Solve a problem - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 136
3. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product is connected to the computer through a wired, wireless, or Bluetooth connection, make sure that the respective Start Here guide that came with the product. Cause: The product - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 137
the camera supports PictBridge, make sure the camera is set to PictBridge mode. See the user guide that came with the camera for instructions on how to any photos on the camera for printing. Scan troubleshooting Use this section to solve these scan problems: • Scanned image is blank • Scanned image - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 138
main image. Sometimes this might not be what you want. In that case, turn off autocropping in the software and crop the scanned image manually, or not at all. Cause: The software was set to automatically crop scanned pictures. Scanned image has incorrect page layout Solution: Turn off autocropping - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 139
handle framed text formatting. Framed text is one of the scan document settings in the . If the first solution does not solve the problem, continue trying the remaining solutions until the issue is the software. NOTE: If you are using HP Photosmart Essential, the Optical Character Recognition (OCR) - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 140
troubleshooting Use this section to solve these copy problems: • Nothing happens when I try to copy • Nothing happens when I try to copy (HP Photosmart Premium Fax C309b series the current operation • Solution 4: The product does not support the paper type or envelope • Solution 5: Check for - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 141
Solve a problem • If you are loading your original in the document feeder tray, place the paper, this did not solve the issue, try the next solution. Solution 4: The product does not support the paper type or envelope Solution: Do not use the product to copy onto envelopes or other papers it does - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 142
for the HP Photosmart Premium Fax C309b series model. Refer to the label in the cartridge access area to determine the model number. Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 143
the product installation CD and install the software. For more information, see the Setup Guide. Cause: The HP Photosmart Software was not installed on your computer. If this did not solve the issue, try of the photo is along the front edge of the glass. Copy troubleshooting 141 Solve a problem - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 144
completes the current task. Cause: The product was busy with another task. If this did not solve the issue, try the next solution. 142 Solve a problem Solve a problem - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 145
product Solution: Do not use the product to copy onto envelopes or other papers the product does not support. Related topics • Recommended papers for printing Cause: The product did not recognize the inserted paper type the top of the document goes in first. Copy troubleshooting 143 Solve a problem - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 146
order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. NOTE: For HP Photosmart Premium Fax C309b series, the Fit to Page feature is not available through the control panel. • Solution 1: Scan - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 147
Solve a problem NOTE: You cannot use the document feeder tray with the Fit to Page feature. To use the Fit to Page feature, the original must be shown below. To copy a photo, position the photo so that the long edge of the photo is along the front edge of the glass. Copy troubleshooting 145 - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 148
feeder tray. Fax troubleshooting Use this section to solve the following fax problems: • The product is having problems sending and receiving faxes • The product cannot send faxes, but can receive faxes • The product is having problems sending a manual fax • Pages of a fax I sent are missing - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 149
has only one phone port • I hear static on my telephone line since connecting the product • The fax test failed • I am having problems faxing over the Internet using IP phone • The fax log report shows an error For more Fax troubleshooting, you can access the HP Guided Solutions by clicking - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 150
information on how to fix any problems found. 6. After you pick up the fax report from the HP Photosmart, press OK. If necessary, resolve any problems found and rerun the test. The with the product to connect to the telephone wall jack. One end of this special 2-wire phone cord should be connected - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 151
Solve a problem 1 Telephone wall jack 2 Use the phone cord supplied in the box with have correctly connected the product to the telephone wall jack, and correctly connected any additional equipment and services that share the phone line with the product. Use the port labeled 1-LINE on the back of - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 152
5: Try removing the splitter Solution: A phone line splitter can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone you do not hear a dial tone, call your local telephone company for service. Cause: The telephone wall jack was not working properly. If this did - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 153
) can cause faxing problems. If this did product for faxing if an extension or receive faxes. To check fax. NOTE: If you are unsure of the kind of phone line you have (analog or digital), check with your service a DSL service and a DSL filter a DSL service, make sure ) can cause faxing problems. You can - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 154
support faxes at a slower rate. Try setting the Fax Speed to Medium (14400) or Slow (9600) if you use one of the following: • An Internet phone service • A PBX system • Fax over Internet Protocol (FoIP) • An ISDN service To set the fax speed from the control panel 1. Press Setup. 152 Solve a problem - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 155
tray. 2. Press Setup. 3. Press the down arrow button to highlight Tools, and then press OK. 4. Press the down arrow button to highlight Run Fax Test, and then press OK. The HP Photosmart displays the status of the test on the display and prints a report. Solve a problem Fax troubleshooting 153 - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 156
. • If the test fails, review the report for more information on how to fix any problems found. 6. After you pick up the fax report from the HP Photosmart, press OK. If necessary, resolve any problems found and rerun the test. The product prints a report with the results of the test. If the test - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 157
tones • Solution 4: Lower the fax speed Solution 1: Ensure that the receiving fax machine can receive a manual fax Solution: Check with the recipient to see if their fax machine can receive faxes manually. Cause: The recipient's fax machine does not support manual faxing. If this did not solve the - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 158
Speed to Medium (14400) or Slow (9600) if you use one of the following: • An Internet phone service • A PBX system • Fax over Internet Protocol (FoIP) • An ISDN service To set the fax speed from the control panel 1. Press Setup. Solve a problem 2. Press the down arrow button to highlight Advanced - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 159
. Cause: The phone line connection was noisy. Phone lines with poor sound quality (noise) can cause faxing problems. If this did not solve the issue, try the next solution. Solution 3: Verify multiple pages are noise on the phone line, contact the sender to Fax troubleshooting 157 Solve a problem - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 160
next solution. Solution 4: Check the receiving fax machine for problems Solution: Try calling the fax number from a telephone and listen for fax tones. If you cannot hear fax tones, the receiving fax might not be turned on or connected, or a voice mail service could be interfering with the recipient - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 161
machine for problems • Solution 5: Increase the fax speed Solution 1: Send the fax in black and white Solution: Sending a fax in color can take longer than sending a black-and-white fax. Try sending the fax in black and white. Cause: You were sending a fax in color. Fax troubleshooting 159 Solve - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 162
next solution. Solution 4: Check the receiving fax machine for problems Solution: Try calling the fax number from a telephone and listen for fax tones. If you cannot hear fax tones, the receiving fax might not be turned on or connected, or a voice mail service could be interfering with the recipient - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 163
labeled 2-EXT, as shown below. Solve a problem 1 Telephone wall jack 2 Connect to the IN port on the answering machine 3 Connect to the OUT port on the answering machine 4 Telephone (optional) 5 Answering machine 6 Use the phone cord supplied in the box with the product Fax troubleshooting 161 - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 164
rings supported. faxes manually, which means faxing correctly Solution: Make sure you set up the product properly for faxing, based on the equipment and services you have on the same phone line as the product. For more information, see Set up the HP Photosmart for faxing. Solve a problem - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 165
. • If the test fails, review the report for more information on how to fix any problems found. 6. After you pick up the fax report from the HP Photosmart, press OK. If necessary, resolve any problems found and rerun the test. The product prints a report with the results of the test. If the test - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 166
on the same phone line with the product, you might have had one of the following problems: • Your outgoing message might have been too long or too loud to allow the product to detect fax tones, and the sending fax machine might have disconnected. • Your answering machine might not have had enough - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 167
maximum number of rings supported by your product. Set up the HP Photosmart for faxing. Cause: The fax number Solution: If you have a special ring pattern for your fax phone number (using a distinctive ring service you are having problems with a ring fax phone number (using a distinctive ring service - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 168
All Rings (and you were not using a distinctive ring service). If this did not solve the issue, try the next fax. If you can receive faxes successfully without the other equipment, one or more pieces of the other equipment is causing problems; try adding them back one at a time and receiving a fax - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 169
rate. Try setting the Fax Speed to Medium (14400) or Slow (9600) if you use one of the following: • An Internet phone service • A PBX system • Fax over Internet Protocol (FoIP) • An ISDN service To set the fax speed from the control panel 1. Press Setup. Fax troubleshooting 167 Solve a problem - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 170
might be able to press the button next to OK to clear the message and resume faxing. After you resolve any problems found, the product can begin answering incoming fax calls. Cause: An error condition was preventing the product from receiving faxes and Backup Fax Reception was set to Off. 168 Solve - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 171
Rings. Cause: You had a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), and the Distinctive Ring setting on the product did not match. If this did not solve the issue, try the next solution. Fax troubleshooting 169 Solve a problem - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 172
All Rings (and you were not using a distinctive ring service). If this did not solve the issue, try the next solution. Solution 5: Resolve any problems found. The product automatically begins printing all the unprinted faxes from memory. To clear the memory, you can also delete the faxes stored in - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 173
solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Clear any paper jams and make sure paper is loaded in the input tray • Solution 2: Check for error messages on the display Fax troubleshooting 171 - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 174
with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Check the sending fax machine for problems • Solution 2: Make sure paper is loaded in the input tray Solution 1: Check the sending - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 175
is having problems. Cause: The sending fax machine had a problem. The computer to which I am connecting has only one phone port Solution: This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the HP All-in-One, including: Argentina, Australia - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 176
faxes. 7. (Optional) Connect a phone to the other open phone port on the parallel splitter. Back view of the product Solve a problem fax tones from a sending fax machine, you will need to answer the fax call manually. To set up the product on a shared fax the product, connect one end to your - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 177
this time, "listening" for fax tones. If incoming fax tones are detected, the product will emit fax reception tones and receive the fax; if there are no fax tones, the product stops monitoring the line and your answering machine can record a voice message. Fax troubleshooting 175 Solve a problem - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 178
fax/voice line with a computer dial-up modem and voice mail service another phone cord, connect one end to the port fax test. If you pick up the phone before the product answers the call and hear fax tones from a sending fax machine, you will need to answer the fax call manually. 176 Solve a problem - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 179
faxing, based on the equipment and services you have on the same phone line as the product. For more information, see Set up the HP Photosmart for faxing. Then, run a fax any problems found. 6. After you pick up the fax report from the HP Photosmart, press OK. If necessary, resolve any problems found - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 180
see the Setup Guide that came with reviewing the troubleshooting information in problems found, run the fax test again to make sure it passes and the product is ready for faxing. If the Fax Hardware Test continues to fail and you experience problems faxing, contact HP Support. Go to www.hp.com/support - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 181
the product. NOTE: If you use the 2-EXT port to connect to the telephone wall jack, you will not be able to send or receive faxes. The 2-EXT port should only be used to connect other equipment, such as an answering machine or a telephone. Fax troubleshooting 179 Solve a problem - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 182
faxing. 3. Try to send or receive a test fax. The "Using Correct Type of Phone Cord with Fax" test failed Solution • Make sure you used the phone cord supplied in the box with the product to connect to the telephone wall jack. One sure the phone cord is secure. 180 Solve a problem Solve a problem - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 183
the product, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the product. For more information on setting up the product for faxing, see the printed documentation that came with the product. Fax troubleshooting 181 Solve a problem - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 184
correct port on the product • Solution 3: Make sure the telephone company supports faxing over the Internet Solution 1: Change the fax speed Solution: If you experience problems sending and receiving faxes while using an Internet fax service, use a slower fax speed. You can do this by changing the - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 185
the issue, try the next solution. Solve a problem Solution 3: Make sure the telephone company supports faxing over the Internet Solution: Check with your telephone company to make sure their Internet phone service supports faxing. If they do not support faxing, you will not be able to send and - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 186
could not be stored. There is a feature incompatibility with the receiving fax machine. There was a communication error with the receiving fax machine. Telephone line conditions were too poor to send a fax. The receiving fax machine indicated one or more pages might not be readable. The receiving - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 187
Firmware revision mismatch • Memory is full • Photo tray problem • Photo tray cannot engage • Photo tray cannot disengage • Missing HP Photosmart Software Firmware revision mismatch Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 188
no higher than the top of the paper-width guide. Cause: There was not enough paper in the the curl until the paper lies flat. If the problem persists, use photo paper that is not curled. next solution. Solution 6: Load one sheet of paper at a time Solution: Try loading just one sheet of photo paper in - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 189
the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Install the HP Photosmart Software HP Photosmart Software. 3. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product. Cause: The HP Photosmart - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 190
wireless, or Bluetooth connection, make sure that the respective connections are active and the product is turned on. Solve a problem For more information on setting up the product and connecting it to your computer, see the Start Here guide Invalid file name • Supported file types for the product - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 191
the file name. Cause: The file name you entered was invalid. Supported file types for the product The product software only recognizes JPG and TIF most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 192
order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Remove all but one memory card • Solution 2: Remove the memory card and reinsert it correctly • Solution 3: Push the memory - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 193
order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Remove all but one memory card • Solution 2: Remove the memory card and reinsert it correctly • Solution 3: Push the memory - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 194
one memory card at a time. If more than one memory card is inserted, the attention light will blink rapidly, and an error message will appear on the computer screen. Remove the additional memory card to resolve the problem -related error messages: • Ink is drying 192 Solve a problem Solve a problem - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 195
printer error • Incompatible ink cartridges • Incompatible printhead • Ink alert • Ink cartridge problem • Ink service capacity warning • Ink system failure • Check ink cartridges • Install printhead and then cartridges • Non-HP cartridge • Original HP ink depleted • Previously used genuine HP - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 196
in the message, and then contact HP support. Go to: www.hp.com/support If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the product. Incompatible ink cartridges Try the following solutions to resolve - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 197
HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The ink ink cartridges did not have enough ink to print properly. Ink cartridge problem Try - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 198
was sticking up and you were able to snap it back down into place, close the ink cartridge access door and check if the error message has gone away. • If the message has gone away, stop troubleshooting here. The error has been resolved. • If the message has not gone away, proceed to - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 199
Solve a problem 8. Press the ink cartridge back down into place. The tab should make a snapping noise when the ink cartridge is correctly seated. If the ink cartridge did not make a snapping noise, the tab might need to be readjusted. 9. Remove the ink cartridge from the slot. 10. Gently bend the - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 200
the printhead is securely closed. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. Cause: The print carriage latch was not closed properly. If this did not solve - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 201
Solve a problem 4. Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink cartridge. The electrical contacts are four small rectangles of copper or gold-colored metal on the bottom of the ink cartridge. 1 Ink window 2 Electrical contacts 5. - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 202
not solve the issue, try the next solution. Solution 5: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. 200 Solve a problem Solve a problem - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 203
not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Install all five ink cartridges • Solution 2: Make sure the ink cartridges are installed correctly • Solution 3: Contact HP support Solution 1: Install all five ink cartridges Solution: Install - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 204
was sticking up and you were able to snap it back down into place, close the ink cartridge access door and check if the error message has gone away. • If the message has gone away, stop troubleshooting here. The error has been resolved. • If the message has not gone away, proceed to - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 205
Solve a problem 8. Press the ink cartridge back down into place. The tab should make a snapping noise when the ink cartridge is correctly seated. If the ink cartridge did not make a snapping noise, the tab might need to be readjusted. 9. Remove the ink cartridge from the slot. 10. Gently bend the - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 206
Chapter 13 Solution 3: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the ink cartridges. Install printhead - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 207
. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. 8. Using the colored shaped icons for help, slide the ink cartridge into the empty slot until it clicks into place and - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 208
2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem installing the printhead or ink cartridges. Non-HP cartridge - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 209
recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 210
problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Reinstall the printhead and cartridges • Solution 2: Contact HP support 2. Open the ink cartridge door. 3. Remove all of the ink cartridges and place them on a piece of paper with the ink opening pointing up. - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 211
that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the nozzles and the electrical contacts, and the electrical Clean until no new ink shows on the cloth. b. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 212
electrical contacts in the product by wiping with the cloth from top to bottom. Use as many fresh, clean cloths as necessary. Clean until no ink shows on the cloth. c. Wipe the area dry with a dry lint-free cloth before proceeding to the next step. 8. Make sure the latch handle is - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 213
. 10. Using the colored shaped icons for help, slide the ink cartridge into the empty slot until it clicks into place and is seated firmly in the slot. Solve a problem 11. Close the ink cartridge door. Cause: The printhead or ink cartridges were not installed correctly. If this did not solve the - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 214
2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead or ink cartridges. Printhead problem Try the - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 215
Solve a problem 5. Remove the printhead by lifting it straight up. 6. Clean the printhead. There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the nozzles and the electrical contacts, and the electrical contacts. 1 - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 216
Chapter 13 b. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the nozzles and the contacts. c. Use a fresh, to bottom. Use as many fresh, clean cloths as necessary. Clean until no ink shows on the cloth. 214 Solve a problem Solve a problem - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 217
. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. 10. Using the colored shaped icons for help, slide the ink cartridge into the empty slot until it clicks into place - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 218
HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead. Problem with printer off improperly. Ink cartridge is - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 219
One or more ink cartridges were missing. If this did not solve the issue, try the next solution. Solution 2: Check if all ink cartridges are properly installed Solution: Make sure all of the ink the ink cartridges are properly installed 1. Make sure the product is turned on. 2. Open the ink cartridge - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 220
the ink cartridge access door and check if the error message has gone away. • If the message has gone away, stop troubleshooting here. ink cartridge that is indicated in the error message, and then press the tab on the ink cartridge to release it from the slot. Solve a problem 8. Press the ink - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 221
Solve a problem 12. Close the ink cartridge access door, and check if the error message has gone away. 13. If you still receive the error message, turn the product off, and then on again. For more information, see: • Replace the cartridges Cause: One or more of the ink cartridges were not installed - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 222
four small rectangles of copper or gold-colored metal on the bottom of the ink cartridge. 1 Ink window 2 Electrical contacts 5. Wipe the contacts with a dry swab or lint-free to meet the contacts on the ink cartridge. 7. Use a dry swab or lint-free cloth to wipe the contacts. 8. Reinstall the - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 223
Solve a problem 9. Close the ink cartridge door, and check if the error message has gone HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The ink - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 224
Chapter 13 222 Solve a problem Solve a problem - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 225
14 Stop the current job To stop a print job from the product ▲ Press Cancel on the control panel. If the print job does not stop, press Cancel again. It can take a few moments for the print job to be cancelled. Stop the current job 223 Stop the current job - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 226
Chapter 14 224 Stop the current job Stop the current job - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 227
printed documentation that came with the HP Photosmart. This section contains the following topics: • Notice • Cartridge chip information • Specifications • Environmental product stewardship program • Regulatory notices • Regulatory wireless statements • Regulatory telecommunication notices Notice - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 228
collect the product's usage information. Specifications Technical specifications for the HP Photosmart are provided in this section. For complete product specifications, see the Product Data Sheet at www.hp.com/support. System requirements Software and system requirements are located in the Readme - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 229
affected by the type of paper and the amount of ink you are using. HP recommends emptying the output tray frequently. FAST DRAFT print quality sheet. * NOTE: For a complete list of supported media sizes, see the printer driver. Two-sided printing accessory paper specifications Type Paper Brochure - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 230
memory. • Manual fax send and receive. • Automatic busy redial redial one time (varies by model). • Confirmation and activity reports. • CCITT/ITU Group 3 fax with printer resolution, see the printer software. For more information, see View the print resolution. Ink cartridge yield Visit www.hp - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 231
/regions, and lets you recycle used print cartridges and ink cartridges free of charge. For more information, go to the following Web site: www.hp.com/hpinfo/globalcitizenship/environment/recycle/ Set the Energy Save Mode When you turn off the HP Photosmart, it goes into Energy Save mode by default - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 232
Sheet or Specifications Sheet. Qualified products are also listed at www.hp.com/go/ energystar. Disposal of waste equipment by users in recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product. Évacuation des équipements - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 233
and the Council). A chemical information report for this product can be found at: www.hp.com/go/ reach. Toxic and hazardous substance table Battery disposal in the Netherlands Dit HP Product bevat een lithium-manganese-dioxide batterij. Deze bevindt zich op de hoofdprintplaat. Wanneer deze - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 234
să funcţioneze pe întreaga durată de viaţă a produsului. Orice lucrare de service sau de înlocuire a acestei baterii trebuie efectuată de un tehnician de service calificat. Regulatory notices The HP Photosmart meets product requirements from regulatory agencies in your country/region. 232 Technical - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 235
confused with the marketing name (HP Photosmart Premium Fax C309 series, etc.) or product numbers ( and used in accordance with the instructions, may cause harmful interference to radio user is encouraged to try to correct the interference by one or more of the following measures: • Reorient the - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 236
power cord Notice to users in Korea Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19 HP Photosmart Premium Fax C309 series declaration of conformity 234 Technical information - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 237
is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential Radio Interference Regulations of the Canadian Department of Communications. The internal wireless radio complies with RSS 210 and RSS GEN of Industry Canada - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 238
, Switzerland, and United Kingdom. Products with 2.4-GHz wireless LAN devices France For 2.4 GHz Wireless LAN operation of this product certain restrictions apply: This in Taiwan Regulatory telecommunication notices The HP Photosmart meets telecommunication requirements from regulatory agencies in - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 239
number is called. Too many devices on one line might result in failure to ring in service. If you experience trouble with this equipment, please contact the manufacturer, or look elsewhere in this manual a computer or other electronic device, including fax machines, to send any message unless such - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 240
purchased. Contact the vendor or Hewlett-Packard Company if additional product support is necessary. This equipment has been certified by the manufacturer operation on every PSTN network termination point. In the event of problems, you should contact your equipment supplier in the first instance. - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 241
Switched Telephone Network (PSTN) gedacht. Schließen Sie den TAE N-Telefonstecker, der im Lieferumfang des HP All-in-One enthalten ist, an die Wandsteckdose (TAE 6) Code N an. Dieses HP-Fax kann als einzelnes Gerät und/oder in Verbindung (mit seriellem Anschluss) mit anderen zugelassenen Endgeräten - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 242
Technical information Chapter 15 240 Technical information - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 243
problems fax 147, 153, 155, 162, 167 HP All-in-One will not turn on 94 control panel buttons 31 features 31 copy blank 145 fit to page fails 144 missing information 143 specifications 227 troubleshooting 138 correct port test, fax 179 crop fails 191 customer support warranty 94 D damaged, ink - HP Photosmart Premium Fax Printer - C309 | Full User Guide - Page 244
settings print quality 101 printer found screen, Windows 10 printhead problems 212 printing slow, troubleshoot 131 problems copy 138 error messages 185 print 128 scan 135 R recycle ink cartridges 229 regulatory notices regulatory model identification number 233 wireless statements 235 regulatory
-
1 -
2 -
3 -
4 -
5 -
6 -
7 -
8
-
9
-
10
-
11
-
12
-
13
-
14
-
15
-
16
-
17
-
18
-
19
-
20
-
21
-
22
-
23
-
24
-
25
-
26
-
27
-
28
-
29
-
30
-
31
-
32
-
33
-
34
-
35
-
36
-
37
-
38
-
39
-
40
-
41
-
42
-
43
-
44
-
45
-
46
-
47
-
48
-
49
-
50
-
51
-
52
-
53
-
54
-
55
-
56
-
57
-
58
-
59
-
60
-
61
-
62
-
63
-
64
-
65
-
66
-
67
-
68
-
69
-
70
-
71
-
72
-
73
-
74
-
75
-
76
-
77
-
78
-
79
-
80
-
81
-
82
-
83
-
84
-
85
-
86
-
87
-
88
-
89
-
90
-
91
-
92
-
93
-
94
-
95
-
96
-
97
-
98
-
99
-
100
-
101
-
102
-
103
-
104
-
105
-
106
-
107
-
108
-
109
-
110
-
111
-
112
-
113
-
114
-
115
-
116
-
117
-
118
-
119
-
120
-
121
-
122
-
123
-
124
-
125
-
126
-
127
-
128
-
129
-
130
-
131
-
132
-
133
-
134
-
135
-
136
-
137
-
138
-
139
-
140
-
141
-
142
-
143
-
144
-
145
-
146
-
147
-
148
-
149
-
150
-
151
-
152
-
153
-
154
-
155
-
156
-
157
-
158
-
159
-
160
-
161
-
162
-
163
-
164
-
165
-
166
-
167
-
168
-
169
-
170
-
171
-
172
-
173
-
174
-
175
-
176
-
177
-
178
-
179
-
180
-
181
-
182
-
183
-
184
-
185
-
186
-
187
-
188
-
189
-
190
-
191
-
192
-
193
-
194
-
195
-
196
-
197
-
198
-
199
-
200
-
201
-
202
-
203
-
204
-
205
-
206
-
207
-
208
-
209
-
210
-
211
-
212
-
213
-
214
-
215
-
216
-
217
-
218
-
219
-
220
-
221
-
222
-
223
-
224
-
225
-
226
-
227
-
228
-
229
-
230
-
231
-
232
-
233
-
234
-
235
-
236
-
237
-
238
-
239
-
240
-
241
-
242
-
243
-
244
 |
 |
HP Photosmart Premium Fax C309 series