HP Presario 8000 Compaq Presario S0000 / 8000 Series Computers User's Guide - Page 80

cd-rom, cd-rw, dvd-rom, or dvd writer drive, diskette floppy drive select models only

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cd-rom, cd-rw, dvd-rom, or dvd writer drive (continued) Symptom Recording audio CDs is difficult or impossible. Cannot remove a CD or DVD disc. Cannot create (burn) a CD. Problem Wrong disc type or poor quality disc is being used. The PC is turned off. Problem with disc. Problem with drive. Problem with PC operation. Solution Verify that you are using the correct disc type (media) for the drive. Try a different brand of disc. Turn on your PC and press the Eject button to extend the tray. • Make sure the disc is clean and undamaged. If recording stopped during a recording session, the disc may be damaged; use a different disc. • Use the correct type of disc for the type of files you are recording. When using a CD-R disc, make sure it is blank when recording music, and is blank or appendable (disc with space to add more data files) when recording data. • Make sure the label is face up and centered in the tray. • Make sure the disc is in the correct drive. • Make sure the recording disc tray is clean and undamaged. • Select a slower write speed for the recording drive. Refer to the Help menu in the RecordNow! recording program to choose the speed. • Close all software programs and windows before recording. • If you are on a network, copy the files from a network drive to your hard disk drive first, and then record them to disc. • Restart the PC and try again. diskette (floppy) drive (select models only) Symptom Problem Solution PC is unable to read the diskette (floppy disk). A non-formatted diskette has been inserted. Diskette is damaged. To format the diskette: 1 Click Start, and then click My Computer. 2 Right-click the 3½ Floppy (A:) icon. 3 Select Format. 4 Select the desired options, and click Start to begin formatting the diskette. Use a new diskette. Diskette drive has failed. Invalid system disk message A diskette has been left in displays. the drive during startup. Press the Help ? button on the keyboard to open the Help & Support Center, or refer to the Warranty & Support Guide to contact Support for replacement details. When drive activity stops, remove the diskette and press the Spacebar. The PC should start up. troubleshooting 73

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troubleshooting
73
cd-rom, cd-rw, dvd-rom, or dvd writer drive
(
continued
)
Symptom
Problem
Solution
Recording audio CDs is
difficult or impossible.
Wrong disc type or poor
quality disc is being used.
Verify that you are using the correct disc type (media) for
the drive. Try a different brand of disc.
Cannot remove a CD or
DVD disc.
The PC is turned off.
Turn on your PC and press the Eject button to extend
the tray.
Problem with disc.
•
Make sure the disc is clean and undamaged. If
recording stopped during a recording session, the disc
may be damaged; use a different disc.
•
Use the correct type of disc for the type of files you are
recording. When using a CD-R disc, make sure it is
blank when recording music, and is blank or
appendable (disc with space to add more data files)
when recording data.
•
Make sure the label is face up and centered in the tray.
Problem with drive.
•
Make sure the disc is in the correct drive.
•
Make sure the recording disc tray is clean and
undamaged.
•
Select a slower write speed for the recording drive. Refer
to the Help menu in the RecordNow! recording program
to choose the speed.
Cannot create (burn) a CD.
Problem with PC operation.
•
Close all software programs and windows before
recording.
•
If you are on a network, copy the files from a network
drive to your hard disk drive first, and then record them
to disc.
•
Restart the PC and try again.
diskette (floppy) drive (select models only)
Symptom
Problem
Solution
A non-formatted diskette has
been inserted.
To format the diskette:
1
Click
Start
, and then click
My Computer
.
2
Right-click the
3½ Floppy (A:)
icon.
3
Select
Format
.
4
Select the desired options, and click
Start
to begin
formatting the diskette.
Diskette is damaged.
Use a new diskette.
PC is unable to read the
diskette (floppy disk).
Diskette drive has failed.
Press the Help
?
button on the keyboard to open the Help &
Support Center, or refer to the
Warranty & Support Guide
to contact Support for replacement details.
Invalid system disk
message
displays.
A diskette has been left in
the drive during startup.
When drive activity stops, remove the diskette and press the
Spacebar. The PC should start up.