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HP Presario CQ36-100 - Notebook PC Manual
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- HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 1
Compaq Presario CQ35 and CQ36 Notebook PC Maintenance and Service Guide Document Part Number: 607790-001 January 2010 This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 2
- HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 3
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 4
Safety warning notice Å WARNING: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 5
Pointing devices 2-5 Front components 2-6 Left-side components 2-6 Right-side components 2-7 Bottom components 2-8 3 Illustrated parts catalog Service tag 3-1 Computer major components 3-2 Display assembly subcomponents 3-13 Plastics Kit 3-14 Mass storage devices 3-15 Miscellaneous parts - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 6
Display assembly 4-32 LED board 4-38 Bluetooth module 4-39 Audio board 4-40 USB board 4-41 Power connector and cable 4-42 System board 4-43 Fan/heat sink assembly 4-46 Processor 4-51 5 Setup Utility Starting the Setup Utility 5-1 Using the Setup Utility 5-1 Changing the language of the - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 7
Backing up your information 8-2 Performing a recovery 8-4 Backup and recovery in Windows 7 8-5 Creating recovery discs 8-5 Backing up your information 8-6 Performing a recovery 8-7 9 Connector pin assignments Audio-in (microphone 9-1 Audio-out (headphone 9-1 External monitor 9-2 HDMI 9-3 - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 8
viii - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 9
Product description Category Name Processors Description Compaq Presario CQ35 Notebook PC Compaq Presario CQ36 Notebook PC Intel® Core™2 Duo GHz processor, 1-MB L2 cache, 667-MHz FSB CQ35 models CQ36 models Discrete graphics subsystem memory UMA graphics subsystem memory Discrete graphics - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 10
Product description Category Chipset Graphics Panel CQ35 models CQ36 models Description Discrete graphics subsystem memory UMA graphics subsystem memory Discrete graphics subsystem memory UMA graphics subsystem memory Intel Core i5 processors: ■ 540M 2.53-GHz - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 11
Product description CQ35 models CQ36 models Category Description Discrete graphics DDR3 9 9 Hard drives Supports 9.50-mm, 6.35-cm (2.50-in) hard drives 9 9 9 9 Supports HP ProtectSmart Hard Drive Protection Customer-accessible Serial ATA (SATA) Supports the following hard drives: ■ - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 12
Product description CQ35 models CQ36 models Category Description Discrete graphics subsystem memory UMA graphics subsystem memory Discrete graphics subsystem memory UMA graphics subsystem memory Supports the following drives: ■ Blu-ray ROM DVD±R/RW SuperMulti DL Drive with LightScribe ■ DVD± - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 13
-out (stereo headphone) Consumer infrared eSATA HDMI v. 1.3b supporting 1080p with HDCP key HP Smart Adapter power Multi-pin AC power RJ-45 (Ethernet, slot Fingerprint reader with Digital Persona software support CQ35 models CQ36 models Discrete graphics subsystem memory UMA graphics subsystem - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 14
Home Premium (64 and 32 bit) Windows 7 Home Basic (32 bit) FreeDos Serviceability End-user replaceable parts: AC adapter Battery (system) Hard drive Memory modules RTC Optical drive WLAN module WWAN module CQ35 models CQ36 models Discrete graphics subsystem memory UMA graphics subsystem memory - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 15
, refer to the section of the Regulatory, Safety and Environmental Notices that applies to your country or region. These notices are located in Help and Support. 2-1 - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 16
only) Allows a fingerprint logon to Windows, instead of a password logon. *This table describes factory settings. For information about changing factory settings, refer to the user guides located in Help and Support. 2-2 CPQ Manual Title - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 17
Keys External component identification Item (1) (2) Component esc key fn key (3) Windows logo key (4) Windows applications key (5) Embedded numeric keypad keys (6) Function keys Description Displays system information when pressed in combination with the fn key. Executes frequently used system - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 18
only when the computer is open. The power light on the front of the computer is visible whether the computer is open or closed. 2-4 CPQ Manual Title - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 19
Pointing devices External component identification Item Component Description (1) TouchPad light ■ White: TouchPad is enabled. ■ Amber: TouchPad is disabled. (2) TouchPad* Moves the pointer and selects or activates items on the screen. (3) Left TouchPad button* Functions like the left - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 20
external power. Connect optional USB devices. Reads optical discs and, on select models, also writes to optical discs. Blinking: The drive is being accessed. CPQ Manual Title - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 21
light (4) eSATA/USB port (5) HDMI port (6) RJ-45 (network) jack (7) External monitor port (8) Vent (9) Security cable slot Description Supports an optional ExpressCard/34 module. Supports the following optional digital card formats: Secure Digital (SD) Memory Card, Secure Digital Input/Output (SD - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 22
and Support. Enable airflow to cool internal components. ✎ The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Holds the hard drive and the memory module slots. 2-8 CPQ Manual - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 23
information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. This number describes the duration of the warranty - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 24
Illustrated parts catalog Computer major components 3-2 - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 25
■ For use in Taiwan 531774-AB1 ■ For use in Thailand 531774-281 ■ For use in the United States 531774-001 Keyboard for use only with CQ36 computer models (includes keyboard cable): ■ For use in South Korea 530643-AD1 ■ For use in Taiwan 530643-AB1 ■ For use in Thailand 530643-281 ■ For - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 26
For use only with CQ35-301-499 computer models equipped with UMA memory graphics 576798-001 subsystems System board for use only with CQ36 computer models (includes replacement thermal material): ■ For use only with computer models equipped with UMA memory graphics subsystems 591415-001 ■ For use - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 27
only with CQ35 computer models: ■ T1600 1.66-GHz processor (1-MB L2 cache, 667-MHz FSB) Intel Core i5 processors, Dual Core for use only with CQ36 computer models: ■ 540M Dual Core processor, 2.53-GHz (Turbo up to 3.06) (3-MB L3 cache, 4 threads) ■ 520M Dual Core processor, 2.40-GHz (Turbo up to - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 28
ROM DVD±R/RW SuperMulti DL Drive 534987-001 ■ DVD±RW and CD-RW SuperMulti Double-Layer Drive with LightScribe 534986-001 For use only with CQ36 computer models: ■ Blu-ray ROM DVD±R/RW SuperMulti DL Drive with LightScribe 591530-001 ■ DVD±RW and CD-RW SuperMulti Double-Layer Drive with - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 29
Illustrated parts catalog Item (20) Description Spare Part Number WLAN modules (continued) ■ Atheros 9285G 802.11b/g WiFi Adapter for use in only in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 30
Illustrated parts catalog Item (20) Description Spare Part Number WLAN modules (continued) ■ Broadcom 4311AG 802.11a/b/g WLAN module for use in only in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 31
Arab Emirates, the United Kingdom, the United States, Uruguay, the U.S. Virgin Islands, Venezuela, and Vietnam 572520-001 For use only with CQ35 and CQ36 computer models: ■ Atheros 9280AGN 802.11a/b/g/n WiFi Adapter for use in Canada, the Cayman Islands, Guam, Puerto Rico, the United States, and - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 32
Illustrated parts catalog Item (20) Description Spare Part Number WLAN modules (continued) Atheros 9285G 802.11b/g/n WiFi Adapter for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 33
-001 Memory modules (800-MHz, DDR2): For use only with CQ35 computer models: ■ 2-GB 598858-001 ■ 1-GB 598861-001 For use only with CQ36 computer models: ■ 2-GB 598856-001 ■ 1-GB 598859-001 Hard drive (includes hard drive connector and hard drive bracket): For use only with CQ35 computer - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 34
models: ■ 500-GB, 7200-rpm ■ 320-GB, 7200-rpm ■ 250-GB, 7200-rpm For use only with CQ35 and CQ36 computer models: ■ 320-GB, 5400-rpm Mini-Pocket Media Drive hard drive ■ 160-GB, 5400-rpm Mini-Pocket Media Drive hard drive ■ 160-GB, solid- - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 35
display and a webcam ■ Equipped with a 13.3-inch display without a webcam ■ Equipped with a 13.4-inch display and a webcam For use only with CQ36 computer models: ■ Equipped with a 13.3-inch display and a webcam ■ Equipped with a 13.3-inch display without a webcam ■ Equipped with a 13.4-inch display - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 36
Illustrated parts catalog Plastics Kit Item (1) (2) (3) Description Plastics Kit: ExpressCard slot bezel Hard drive cover (includes three captive screws, secured by C-clips) Wireless module compartment cover (includes one captive screw, secured by a C-clip) Spare part number 535521-001 3-14 - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 37
■ 250-GB, 5400-rpm ■ 160-GB, 7200-rpm For use only with CQ36 computer models: ■ 500-GB, 7200-rpm ■ 320-GB, 7200-rpm ■ 250-GB, 7200-rpm For use only with CQ35 and CQ36 computer models: ■ 320-GB, 5400-rpm Mini-Pocket Media Drive hard drive ■ 160-GB - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 38
CD-RW SuperMulti Double-Layer Drive with LightScribe For use only with CQ36 computer models: ■ Blu-ray ROM DVD±R/RW SuperMulti DL Drive with LightScribe ■ 90-W PFC HP Smart Adapter ■ 90-W non-PFC HP Smart Adapter ■ 90-W PFC AC adapter (for use only with India) ■ 65-W PFC HP Smart Adapter ■ 65 - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 39
-201 490371-202 490371-AA1 490371-AB1 490371-AD1 490371-D61 Description Wired headset with volume control 90-W PFC HP Smart Adapter 90-W PFC HP Smart Adapter 65-W PFC HP Smart Adapter ExpressCard remote control Intel WiFi Link 5100 802.11a/b/g/n WLAN module for use only with CQ35 computer models - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 40
Illustrated parts catalog Spare part number 504593-002 504593-004 Description Broadcom 4312G 802.11a/b/g WLAN module for use in only with CQ35 computer models in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 41
Illustrated parts catalog Spare part number 504664-002 507951-001 507952-001 507953-001 507960-001 507963-001 507965-001 507967-002 513592-001 513593-001 513599-001 Description Broadcom 4322AGN 802.11a/b/g/n WLAN module for use with only with CQ35 computer models in Afghanistan, Albania, Algeria, - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 42
Illustrated parts catalog Spare part number 518434-002 518436-002 Description Broadcom 4322 AGN 802.11a/b/g WLAN module for use in only with CQ35 computer models in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 43
hard drive Keyboard without backlight with molded finish for use only with CQ36 computer models with black trim in the United States (includes keyboard cable) cable) Keyboard without backlight with molded finish for use only with CQ36 computer models with black trim in South Korea (includes keyboard - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 44
Illustrated parts catalog Spare part number 531798-001 531799-001 531800-001 531801-001 531802-001 531803-001 531804-001 531805-001 531806-001 531809-001 531810-001 531812-001 531813-001 531814-001 531815-001 531819-001 531824-001 531825-001 531826-001 531828-001 531829-001 532324-001 534435-001 - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 45
001 572928-001 572929-001 573076-001 573738-001 576797-001 576798-001 577170-001 580101-001 Description Bluetooth module for use only with CQ36 computer models System board for use only with CQ35-101-299 computer models equipped with discrete memory graphics subsystems (includes replacement thermal - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 46
, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zaire, Zambia, and Zimbabwe Atheros 9280AGN 802.11a/b/g/draft-n WiFi Adapter for use only with CQ36 computer models in Canada, the Cayman Islands, Guam, Puerto Rico, the United States, and the U.S. Virgin Islands 160-GB, solid-state drive - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 47
, the United Kingdom, the United States, U.S. Virgin Islands, Uruguay, Venezuela, and Vietnam Intel Wi-Fi Link 1000 for use for use only with CQ36 computer models in Russia and the Ukraine Broadcom 43225 802.11b/g/n 2x2 WiFi Adapter for use in Antigua & Barbuda, Angola, Argentina, Aruba, Australia - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 48
-001 601956-001 603721-001 603722-001 Description Intel Core i5 540M Dual Core processor, 2.53-GHz (Turbo up to 3.06) for use only with CQ36 computer models (3-MB L3 cache, 4 threads, includes replacement thermal material) Intel Core i5 430M Dual Core processor, 2.26-GHz (Turbo up to 2.53) for use - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 49
plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors Ä CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 50
Removal and replacement procedures Drive handling Ä CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ■ Before removing or inserting a hard drive, shut down the computer. If - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 51
Removal and replacement procedures The following table shows how humidity affects the electrostatic voltage levels generated by different activities. Ä CAUTION: A product can be degraded by as little as 700 V. Typical electrostatic voltage levels Event Walking across carpet Walking across vinyl - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 52
material. ■ Use a wrist strap connected to a properly grounded work surface, and use properly grounded tools and equipment. ■ Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ■ When fixtures must directly contact dissipative surfaces, use fixtures made only of static - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 53
information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. This number describes the duration of the warranty - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 54
Removal and replacement procedures Computer feet The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Kit, spare part number 537202-001. There are six rubber feet that attach to the base enclosure in the locations illustrated below. 4-6 - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 55
Battery Removal and replacement procedures Description 9-cell, 2.55-Ah (83-Wh) Li-ion battery 6-cell, 2.55-Ah (55-Wh) Li-ion battery 6-cell, 2.20-Ah (47-Wh) Li-ion battery Spare part number 530803-001 530802-001 530801-001 Before removing the battery, follow these steps: 1. Shut down the - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 56
with CQ35 computer models 500-GB, 7200-rpm hard drive for use only with CQ36 computer models 500-GB, 5400-rpm hard drive for use only with CQ35 computer with CQ35 computer models 320-GB, 7200-rpm hard drive for use only with CQ36 computer models 320-GB, 5400-rpm hard drive for use only with CQ35 - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 57
Removal and replacement procedures 4. Remove the hard drive cover 3. The hard drive cover is included in the Plastics Kit, spare part number 535521-001. 5. Remove the two hard drive spacers 1 that secure the hard drive in the hard drive bay. 6. Grasp the Mylar tab 2 on the hard drive and slide the - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 58
Removal and replacement procedures 8. If it is necessary to replace the hard drive bracket, follow these steps: a. Remove the two Phillips PM3.0×4.0 screws 1 from each side of the hard drive. b. Lift the bracket 2 straight up to remove it from the hard drive. Reverse this procedure to reassemble and - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 59
only with CQ35 computer models: 2-GB memory module (PC2-6400, 800-MHz, DDR2) 1-GB memory module (PC2-6400, 800-MHz, DDR2) For use only with CQ36 computer models: 2-GB memory module (PC3-10600, 1333-MHz, DDR3) 1-GB memory module (PC3-10600, 1333-MHz, DDR3) Spare part number 598858-001 598861-001 - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 60
Removal and replacement procedures WLAN module Description Spare part number WLAN modules for use only with CQ35 computer models: Broadcom 4322AGN 802.11a/b/g/n WLAN module for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 61
Removal and replacement procedures Description Spare part number Atheros 9285G 802.11b/g WiFi Adapter for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Barbados, Belgium, Belize, Benin, - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 62
Removal and replacement procedures Description Spare part number Broadcom 4311AG 802.11a/b/g WLAN module for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belgium, - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 63
Emirates, the United Kingdom, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zaire, Zambia, and Zimbabwe 518437-002 WLAN module for use with CQ36 computer models: Atheros 9285G 802.11b/g/n WiFi Adapter for use in Canada, Cayman Islands, Guam, Puerto Rico, 580101-001 the United States - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 64
Removal and replacement procedures Description Spare part number Intel Wi-Fi Link 1000 WLAN module for use in Andorra, Antigua & Barbuda, Aruba, Australia, Argentina. Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belgium, Bermuda, Bolivia, Bosnia & Herzegovina, Brazil, Brunei, Bulgaria, Canada - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 65
replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact technical support through Help and Support. 1. Loosen the Phillips PM2.5×6.0 captive screw 1 that secures the wireless module compartment cover to the computer. 2. Lift the - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 66
Removal and replacement procedures 7. Remove the WLAN module 4 by pulling the module away from the slot at an angle. ✎ WLAN modules are designed with a notch 5 to prevent incorrect insertion of the WLAN module into the WLAN module slot. Reverse this procedure to install the WLAN module. 4-18 - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 67
RTC battery Removal and replacement procedures Description RTC battery (includes cable and double-sided tape) Spare part number 531829-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 68
with LightScribe Blu-ray ROM DVD±R/RW SuperMulti DL Drive DVD±RW and CD-RW SuperMulti Double-Layer Drive with LightScribe For use only with CQ36 computer models: Blu-ray ROM DVD±R/RW SuperMulti DL Drive with LightScribe DVD±RW and CD-RW SuperMulti Double-Layer Drive with LightScribe Spare part - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 69
Removal and replacement procedures 5. If it is necessary to replace the optical drive bracket, follow these steps: a. Position the optical drive with the rear toward you. b. Remove the two Phillips PM2.0×3.0 screws 1 that secure the optical drive bracket to the optical drive. c. Remove the optical - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 70
in South Korea 531774-AD1 ■ For use in Thailand ■ For use in Taiwan 531774-AB1 ■ For use in the United States Keyboard for use with CQ36 computer models (includes keyboard cable): ■ For use in South Korea 530643-AD1 ■ For use in Thailand ■ For use in Taiwan 530643-AB1 ■ For use in - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 71
Removal and replacement procedures 2. Turn the computer display-side up with the front toward you. 3. Open the computer as far as possible. 4. Lift the rear edge 1 of the keyboard until it rests at an angle. 5. Slide the keyboard 2 toward the display until the tabs on the front edge of the keyboard - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 72
cover Description Keyboard cover for use only with CQ35 computer models (includes power button board and cable) Keyboard cover for use only with CQ36 computer models (includes power button board and cable) Spare part number 531819-001 591435-001 Before removing the keyboard cover, follow these - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 73
Removal and replacement procedures 2. Turn the computer display-side up with the front toward you. 3. Open the computer as far as possible. 4. Disconnect the caps lock LED cable 1 and the LED board cable 2 from the low insertion force (LIF) connectors on the system board. 5. Lift the rear edge of - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 74
Removal and replacement procedures Right speaker Description Speaker assembly (includes left and right speakers and speaker cables) Spare part number 534435-001 Before removing the right speaker, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 75
Removal and replacement procedures Top cover ✎ The top cover spare part kit includes the TouchPad on/off board and cable, TouchPad button board and cable, and TouchPad board and cable. Description For use only with computer models equipped with fingerprint reader board (includes fingerprint reader - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 76
Removal and replacement procedures 3. Disconnect the left speaker cable 1 from the system board. 4. Remove the left speaker cable 2 from the clips and routing channel through which it is routed. 5. Disconnect the microphone cable 3 from the system board. 6. Disconnect the display panel cable 4 from - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 77
Removal and replacement procedures 11. Remove the five Phillips PM2.0×4.0 screws that secure the top cover to the base enclosure. 12. Lift the rear edge 1 of the top cover until it rests at an angle. 13. Remove the top cover 2 by lifting it straight up. Reverse this procedure to install the top - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 78
Removal and replacement procedures Fingerprint reader board Description Fingerprint reader board (includes cable) Spare part number 531828-001 Before removing the fingerprint reader board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 79
Left speaker Removal and replacement procedures Description Speaker assembly (includes left and right speakers and speaker cables) Spare part number 531816-001 Before removing the left speaker, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 80
display assembly with webcam 13.3-in BrightView display assembly without webcam 13.4-in BrightView display assembly For use only with CQ36 computer models: 13.3-in BrightView display assembly with webcam 13.3-in BrightView display assembly without webcam 13.4-in BrightView display assembly - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 81
display assembly: 1. Remove the WLAN antenna cables 1 from the opening 2 in the base enclosure. Ä CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. 2. Remove - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 82
CQ35 computer models equipped with a 13.4-inch display and a webcam ❏ 591527-001-for use only with CQ36 computer models equipped with a 13.3-inch display and a webcam ❏ 591528-001-for use only with CQ36 computer models equipped with a 13.3-inch display without a webcam ❏ 603722-001-for use only with - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 83
Removal and replacement procedures 7. If it is necessary to replace the webcam module, lift the webcam module 1 as far from the display enclosure as the webcam module allows. 8. Disconnect the webcam module cable 2 from the webcam module. 9. Remove the webcam module. The webcam module is available - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 84
Removal and replacement procedures 12. If it is necessary to replace the display hinges, remove the six Phillips PM2.0×3.0 screws 1 that secure the hinges to the display panel. 13. Remove the display hinges 2. The display hinges are available using spare part number 531803-001 for 13.3-inch displays - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 85
Removal and replacement procedures 17. If it is necessary to replace the wireless antenna transceivers and cables, release the tabs 1 built into the display enclosure shielding. 18. Release the wireless antenna transceivers 2 from the display enclosure. The transceivers are attached to the enclosure - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 86
Removal and replacement procedures LED board Description LED board (includes cable) Spare part number 531826-001 Before removing the LED board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 87
computer models. Description Bluetooth module for use only with CQ35 computer models Bluetooth module for use only with CQ36 computer models Spare part number 483113-001 537921-001 Before removing the Bluetooth module, follow these steps: 1. Shut down the computer. If you are unsure - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 88
Removal and replacement procedures Audio board Description Audio board for use with CQ35 computer models (includes cable) Audio board for use with CQ36 computer models (includes cable) Spare part number 531812-001 593025-001 Before removing the audio board, follow these steps: 1. Shut down the - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 89
USB board Removal and replacement procedures Description USB board (includes cable) Spare part number 531809-001 Before removing the USB board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 90
Removal and replacement procedures Power connector and cable Description Power connector and cable Spare part number 531810-001 Before removing the power connector and cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 91
with discrete memory graphics subsystems For use only with CQ35-301-499 computer models with UMA memory graphics subsystems For use only with CQ36 computer models: For use only with computer models with UMA memory graphics subsystems For use only with computer models with discrete memory graphics - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 92
Removal and replacement procedures Remove the system board: 1. Disconnect the following cables from the system board: 1 LED board cable 2 Bluetooth module cable 3 Audio board cable 2. Remove the two Phillips PM2.5×4.0 screws that secure the system board to the base enclosure. 4-44 - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 93
Removal and replacement procedures 3. Use the optical drive connector 1 to lift the left side of the system board 2 until it rests at an angle. 4. Remove the system board from the base enclosure by pulling it away at an angle 3. Reverse this procedure to install the system board. 4-45 - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 94
material. Description For use only with CQ35 computer models equipped with graphics subsystems with: Discrete memory UMA memory For use only with CQ36 computer models equipped with graphics subsystems with: Discrete memory UMA memory Spare part number 531814-001 531813-001 591431-001 591430-001 - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 95
the front toward you. ✎ Steps 2 and 3 apply to computer models equipped with graphics subsystems with discrete memory. See steps 4 and 5 for instructions on removing the fan/heat sink assembly on computer models equipped with graphics subsystems with UMA memory. 2. Loosen the four captive Phillips - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 96
assembly is removed: ■ Thermal paste is used on the processor 1 and the heat sink section 2 that services it. ■ Thermal pads are used on the Northbridge chip 3 and the heat sink section 4 that services it. ■ Thermal pads are used on the graphics subsystem memory module 5 and the heat sink section - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 97
and replacement procedures ✎ Steps 4 and 5 apply to computer models equipped with graphics subsystems with UMA memory. See steps 2 and 3 for instructions on removing the fan/heat sink assembly on computer models equipped with graphics subsystems with discrete memory. 4. Loosen the four captive - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 98
assembly is removed: ■ Thermal paste is used on the processor 1 and the heat sink section 2 that services it. ■ Thermal pads are used on the Northbridge chip 3 and the heat sink section 4 that services it. ■ Thermal pads are used on the other system board components 5 and sections of the heat sink - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 99
, 667-MHz FSB) Intel Core i5 processors, Dual Core for use only with CQ36 computer models ■ 540M Dual Core processor, 2.53-GHz (Turbo up to 3.06 L3 cache, 4 threads) Intel Core i3 processors, Dual Core for use only with CQ36 computer models ■ 350M Dual Core processor, 2.26-GHz (3-MB L3 cache, 4 - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 100
Removal and replacement procedures 4. Remove the battery (see "Battery" on page 7). 5. Remove the following components: a. Hard drive (see "Hard drive" on page 8) b. Memory module (see "Memory module" on page 11) c. WLAN module (see "WLAN module" on page 12) d. RTC battery (see "RTC battery" on page - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 101
5 Setup Utility Starting the Setup Utility The Setup Utility is a ROM-based information and customization utility that can be used even when your Windows operating system is not working. ✎ The fingerprint reader (select models only) cannot be used to access the Setup Utility. The utility reports - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 102
Setup Utility Navigating and selecting in the Setup Utility Because the Setup Utility is not Windows based, it does not support the TouchPad. Navigation and selection are by keystroke. ■ To choose a menu or a menu item, use the arrow keys. ■ To choose an item in a list or - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 103
tables in this section provide an overview of Setup Utility options. ✎ Some of the Setup Utility menu items listed in this chapter may not be supported by your computer. Main menu Select System information Security menu To Do This ■ View and change the system time and date. ■ View identification - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 104
Setup Utility System Configuration menu Select Language Support Button Sound (select models only) Virtualization Technology Processor C6 State (select models only) LAN Power Saving (select models only) Card Reader/1394 Power Saving (select - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 105
6 Specifications Computer specifications Metric U.S. Dimensions Length 21.9 cm 8.62 in Width 32.8 cm 12.9 in Height (front to rear) 3.2 to 3.6 cm 1.25 to 1.41 in Weight 2.2 kg 4.93 lbs Input power Operating voltage 19.0 V dc @ 4.74 A - 65 W Operating current 4.74 A Temperature - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 106
Specifications 13.3-in display specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle Metric U.S. 17.8 cm 28.4 cm 33.6 cm Up to 16.8 million 250:1 ( - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 107
when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. ✎ Certain restrictions and exclusions apply. Contact technical support for details. 6-3 - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 108
Specifications Blu-ray ROM DVD±R/RW SuperMulti DL Drive specifications Applicable disc Access time Random Cache buffer Data transfer rate 2X BD-RAM 8X DVD 16X CD-R 16X CD-RW Read: Write: BD-ROM, BD-ROM-DL, BD-R, BD-R-DL, BD-RE, BD-RE-DL, DVD-ROM, DVD+R, DVD+R-DL, DVD+RW, DVD-R, DVD-R-DL, DVD-RW, - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 109
DVD±RW and CD-RW SuperMulti Double-Layer Drive specifications Specifications Applicable disc Access time Random Cache buffer Data transfer rate 24X CD-ROM 8X DVD 24X CD-R 16X CD-RW 8x DVD+R 4X DVD+RW 8X DVD-R 4X DVD-RW 2.4X DVD+R(9) 5X DVD-RAM Transfer mode Read: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 110
Specifications System DMA specifications Hardware DMA System function DMA0 Not applicable DMA1* Not applicable DMA2* Not applicable DMA3 Not applicable DMA4 Direct memory access controller DMA5* Not applicable DMA6 Not assigned DMA7 Not assigned *ExpressCard controller can use DMA - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 111
System memory map specifications Size 640 KB 128 KB 64 KB 64 KB Memory address 00000000-0009FFFF 000A0000-000BFFFF 000C0000-000CFFFF 000E8000-000FFFFF 00100000- XFFFFFFF (X+1)0000000-FEDFFFFF FED00000-FED003FF FEE01000-FFFFFFFF Specifications System function Base memory Video memory Video BIOS - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 112
Specifications System interrupt specifications Hardware IRQ System function IRQ0 System timer IRQ1 Standard 101-/102-key or Microsoft natural keyboard IRQ8 System CMOS/real-time clock IRQ12 Synaptics PS/2 TouchPad IRQ13 Numeric data processor IRQ16 Intel ICH9 family USB universal host - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 113
System I/O address specifications I/O address (hex) 000 - 01F 020 - 021 024 - 025 028 - 029 02C - 03D 02E - 02F 030 - 031 034 - 035 038 - 039 03C- 03D 040 - 043 04E-04F 050-053 060 061 062 063 064 065 066 067 070 071-077 080 081-091 092 093-09F 0A0-0A1 0A4-0A5 0A8-0A9 0AC-0AD 0B0-0B1 0B2-0B3 0B4- - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 114
Specifications I/O address (hex) 0C0- 0DF 0F0- 0F0 0200-027F 3B0-3BB 3C0-3DF 400-47F 4D0-4D1 500-57F 1000-1003 1010-101F 2000-20FF 2000-2FFF 3000-4FFF 5000-6FFF 7000-701F 7020-703F 7040-705F 7060-707F 7080-709F 70A0-70BF 70C0-70DF 70E0-70E7 70E8-70EF 70F0-70F7 70F8-70FB 70FC-70FF EF80-EF9F FE00-FE0F - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 115
7 Screw listing This section provides specification and reference information for the screws used in the computer. The screws listed in this section are available in the Screw Kit, spare part number 531815-001. Phillips PM2.5×6.0 captive screw Color Black Quantity 4 Length 6.0 mm Thread 2.5 mm - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 116
Screw listing Phillips PM3.0×4.0 screw Color Silver Quantity 4 Length 4.0 mm Thread 3.0 mm Where used: 4 screws that secure the hard drive bracket to the hard drive Head diameter 5.0 mm 7-2 - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 117
Phillips PM2.0×4.0 screw Screw listing Color Silver Quantity 10 Length 4.0 mm Thread 2.0 mm Where used: One screw that secures the right speaker to the computer Head diameter 5.0 mm Where used: One screw that secures the top cover to the computer in the hard drive bay 7-3 - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 118
Screw listing Where used: 5 screws that secure the top cover to the computer Where used: 1 One screw that secures the LED board to the base enclosure 2 One screw that secures the audio board to the base enclosure 3 One screw that secures the USB board to the base enclosure 7-4 - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 119
Phillips PM2.0×9.0 screw Screw listing Color Black Quantity 8 Length 9.0 mm Where used: 1 One screw that secures the optical drive to the computer 2 Three screws that secure the keyboard to the computer 3 Four screws that secure the top cover to the computer Thread 2.0 mm Head diameter 5.0 mm - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 120
Screw listing Phillips PM2.0×3.0 screw Color Silver Quantity 12 Length 3.0 mm Thread 2.0 mm Where used: One screw that secures the WLAN module bracket to the base enclosure Head diameter 4.5 mm 7-6 - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 121
Where used: 2 screws that secure the optical drive bracket to the optical drive Screw listing Where used: One screw that secures the fingerprint reader board bracket to the top cover 7-7 - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 122
Screw listing Where used: 2 screws that secure the left speaker to the base enclosure Where used: 6 screws that secure the display hinges to the display panel 7-8 - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 123
Phillips PM2.5×9.0 screw Screw listing Color Black Quantity 2 Length 9.0 mm Thread 2.5 mm Where used: 2 screws that secure the keyboard cover to the computer Head diameter 5.0 mm 7-9 - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 124
Screw listing Phillips PM2.0×2.5 broadhead screw Color Silver Quantity 9 Length 2.5 mm Thread 2.0 mm Head diameter 6.0 mm Where used: 1 Eight screws that secure the keyboard cover to the computer in the battery bay and optical drive bay 2 One screw that secures the top cover to the computer in - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 125
Phillips PM2.5×6.0 screw Screw listing Color Black Quantity 4 Length 6.0 mm Thread 2.5 mm Where used: 2 screws that secure the display assembly to the computer Head diameter 5.0 mm Where used: 2 screws that secure the display bezel to the display assembly 7-11 - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 126
Screw listing Phillips PM2.5×4.0 screw Color Black Quantity 8 Length 4.0 mm Thread 2.5 mm Where used: 6 screws that secure the display panel to the display enclosure Head diameter 5.0 mm 7-12 - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 127
Where used: 2 screws that secure the system board to the computer Screw listing 7-13 - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 128
Screw listing Phillips PM2.0×7.0 captive screw Color Silver Quantity 4 Length 7.0 mm Thread 2.0 mm Head diameter 5.0 mm Where used: 4 captive screws that secure the fan/heat sink assembly to the system board (screws are secured on the fan/heat sink assembly by C-clips) 7-14 - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 129
maintain a reasonably current backup. Tools provided by the operating system and HP Recovery Manager software are designed to help you with the following tasks a program or driver (Recovery Manager software feature). This feature helps you reinstall a program or driver without performing a - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 130
to AC power before you can go to the next step. 3. Click Recovery disc creation, and then click Next. 4. Follow the on-screen instructions. Backing up your information When to back up ■ On a regularly scheduled basis ✎ Set reminders to back up your information periodically. ■ Before the computer - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 131
points, select the disk for which you want to create a restore point. 5. Click Create. The System Protection window opens. 6. Follow the on-screen instructions. Restore to a previous date and time To revert to a restore point (created at a previous date and time), when the computer was functioning - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 132
have previously backed up. HP recommends that you use HP Recovery Manager to create an repair features, such as System Restore and driver roll-back capabilities. If you have not and restart the computer. 3. Follow the on-screen instructions. Recovering from the dedicated recovery (select models only) - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 133
Recovering a program or driver (Recovery Manager software feature). This feature helps you reinstall a program or driver without performing a full , right-click Computer, click Manage, and then click Creating recovery discs HP recommends that you create recovery discs to be sure that you can restore - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 134
create a set of recovery discs: 1. Click Start, click All Programs, click Recovery Manager, and then click Recovery Disc Creation. 2. Follow the on-screen instructions. Backing up your information As you add new software and data files, you should back up your system on a regular basis to maintain - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 135
running utilities, or changing Windows settings. Refer to Help and Support for more information. Using system restore points When you back up Follow the on-screen instructions. Performing a recovery ✎ You can recover only files that you have previously backed up. HP recommends that you use Recovery - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 136
: 1. Back up all personal files. 2. Insert the first recovery disc into the optical drive and restart the computer. 3. Follow the on-screen instructions. Recovering using the partition on the hard drive (select models only) ✎ Computers with an SSD may not have a recovery partition. If the computer - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 137
Audio-in (microphone) 9 Connector pin assignments Pin 1 2 3 Audio-out (headphone) Signal Audio signal in Audio signal in Ground Pin Signal 1 Audio out, left channel 2 Audio out, right channel 3 Ground 9-1 - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 138
Connector pin assignments External monitor Pin Signal 1 Red analog 2 Green analog 3 Blue analog 4 Not connected 5 Ground 6 Ground analog 7 Ground analog 8 Ground analog 9 +5 VDC 10 Ground 11 Monitor detect 12 DDC 2B data 13 Horizontal sync 14 Vertical sync 15 DDC 2B - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 139
HDMI Pin 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 Connector pin assignments Signal Transition minimized differential signal (TDMS) data 2+ TDMS data 2 shield TDMS data 2TDMS data 1+ TDMS data 1 shield TDMS data 1 shield TDMS data 0+ TDMS data 0 shield TDMS data 0TDMS clock + TDMS data clock - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 140
Connector pin assignments RJ-45 (network) Pin 1 2 3 4 5 6 7 8 Universal Serial Bus Signal Transmit + Transmit Receive + Unused Unused Receive Unused Unused Pin 1 2 3 4 9-4 Signal +5 VDC Data Data + Ground - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 141
10 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 142
Power cord set requirements Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 143
remove these components, handle them carefully. ✎ Materials Disposal. This HP product contains mercury in the backlight in the display assembly that site at http://www.eiae.org. This section provides disassembly instructions for the display assembly. The display assembly must be disassembled to - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 144
Recycling Perform the following steps to disassemble the display assembly: 1. Remove all screw covers 1 and screws 2 that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 145
4. Disconnect all display panel cables 1 from the display inverter and remove the inverter 2. Recycling 5. Remove all screws 1 that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly 2 from the display enclosure. 7. Turn the display panel assembly - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 146
Recycling 9. Use a sharp-edged tool to cut the tape 1 that secures the sides of the display panel to the display panel frame. 10. Remove the display panel frame 2 from the display panel. 11. Remove the screws 1 that secure the backlight cover to the display panel. 12. Lift the top edge of the - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 147
Recycling 16. Turn the display panel upside down. 17. Remove the backlight frame from the display panel. Å WARNING: The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. 18. Remove the backlight - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 148
Recycling 19. Disconnect the display cable 1 from the LCD panel. 20. Remove the screws 2 that secure the LCD panel to the display rear panel. 21. Release the LCD panel 3 from the display rear panel. 22. Release the tape 4 that secures the LCD panel to the display rear panel. 23. Remove the LCD panel - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 149
5-4 bottom components 2-8 button components 2-2 button sound 5-4 buttons power 2-2 TouchPad 2-5 TouchPad on/off 2-5 volume mute 2-2 wireless 2-2 C cables, service considerations 4-1 caps lock light 2-4 Card Reader Power Saving 5-4 changing the Setup Utility language 5-1 chipset product description - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 150
network jack 9-4 RJ-45 jack 9-4 USB port 9-4 connectors, service considerations 4-1 consumer infrared lens 2-6 D Diagnostics menu, Setup Utility 5-4 Digital Media Slot 2-7 Digital Media Slot light 2-7 display assembly removal 4-32 spare part numbers 3-3, 3-22, 3-24, 3-25, 3- - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 151
24 spare part number 3-3, 3-22, 4-24 keys esc 2-3 fn 2-3 function 2-3 numeric keypad 2-3 Windows applications 2-3 Windows logo 2-3 L LAN Power Saving 5-4 language support, Setup Utility 5-4 LED board removal 4-38 spare part number 3-4, 3-22, 4-38 left speaker removal 4-31 spare part number 4-31 left - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 152
system 1-6 optical drive 1-3 pointing device 1-5 ports 1-5 power requirements 1-5 processor 1-1 security 1-5 serviceability 1-6 webcam 1-4 wireless 1-4 product name 1-1, 3-1, 4-5 R recovering a program or driver 8-1 recovering from the dedicated recovery partition 8-4 recovering from the recovery - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 153
-RW SuperMulti Double-Layer Drive 6-5 hard drive 6-3 optical drive 6-4, 6-5 system DMA 6-6 system I/O address 6-9 system interrupt 6-8 system memory map 6-7 supported discs 8-2 system board removal 4-43 spare part numbers 3-4, 3-23, 3-24, 4-43 System Configuration menu, Setup Utility 5-4 system DMA - HP Presario CQ36-100 | Compaq Presario CQ35 and CQ36 Notebook PC - Maintenance a - Page 154
Index-6
Compaq Presario CQ35 and CQ36 Notebook PC
Maintenance and Service Guide
Document Part Number:
607790-001
January 2010
This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides
comprehensive information on identifying computer features, components, and spare parts; troubleshooting
computer problems; and performing computer disassembly procedures.