HP Pro 3005 Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC
HP Pro 3005 - Microtower PC Manual
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- HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 1
Maintenance & Service Guide HP Pro 3005 Business PCs HP Pro 3015 Business PCs HP Pro 3085 Business PCs - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 2
Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are -Packard Company. Maintenance & Service Guide HP Pro 3005 Business PCs HP Pro 3015 Business PCs HP Pro 3085 Business PCs First Edition (November 2009) - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 3
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 4
iv About This Book - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 5
...3 Media Card Reader Components ...4 Rear Panel Components ...5 HP Pro 3005/3085 ...5 HP Pro 3015 ...6 2 Installing and Customizing the Software ...7 Installing the Operating System ...7 Downloading Microsoft Windows Updates 7 Installing or Upgrading Device Drivers (Windows systems 8 Accessing - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 6
Microtower (MT) Chassis 32 Preparation for Disassembly ...32 Access Panel ...33 Front Bezel ...34 Bezel Blanks ...35 Memory ...36 DDR3-SDRAM DIMMs ...36 Populating DIMM Sockets 37 Installing Memory Modules 39 Expansion Cards ...41 Cable Management ...46 Cable Connections ...47 HP Pro 3005 - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 7
3.5-inch Hard Drive 61 Front I/O and USB Panel Housing Assembly 64 Power Switch/LED Assembly ...65 System Fan ...66 Heat sink assembly ...67 HP Pro 3005/3085 ...67 HP Pro 3015 ...67 Processor ...68 Power Supply ...70 System Board ...71 Battery ...73 Type 1 Battery Holder ...74 Type 2 Battery - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 8
Problems ...119 Interpreting Power LED and Beep Codes 120 Resetting the Password Jumper ...121 HP Pro 3005/3085 ...121 HP Pro 3015 ...122 Resetting the CMOS Jumper ...123 HP Pro 3005/3085 ...123 HP Pro 3015 ...124 Contacting Customer Support ...125 Appendix D Specifications ...126 HP Pro 3005 - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 9
PC features may vary depending on the model. For a complete listing of the hardware and software installed in the computer, run the diagnostic utility (included on some computer models only). Instructions for using the utility are provided in the Troubleshooting Guide. Figure 1-1 HP Pro 3005 - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 10
Figure 1-2 HP Pro 3015 Figure 1-3 HP Pro 3085 NOTE: The drive configuration shown above may be different than your computer model. The illustration shown above may look different than your computer model. 2 Chapter 1 Product Features - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 11
Microtower computer includes features that make it easy to upgrade and service. A Torx T-15 or flat blade screwdriver is needed for many of the installation procedures described in this guide Optical Drive Eject Button 3 3.5-inch Media Card Reader (optional)2 8 Microphone Connector 4 Recovery - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 12
● CompactFlash Card Type 2 ● MicroDrive 7 MS PRO/MS PRO DUO ● Memory Stick (MS) ● Memory Stick Select ● Memory Stick PRO ● MagicGate Memory Stick (MG) ● Memory Stick Duo (MS Duo) Duo (MS PRO Duo) ● Memory Stick PRO- ● MagicGate Memory Duo ● Memory Stick PRO (MS PRO) HG Duo ● Memory Stick - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 13
Rear Panel Components HP Pro 3005/3085 Figure 1-6 Rear Panel Components - HP Pro 3005/3085 Table 1-3 Rear Panel Components - HP Pro 3005/3085 1 Power Cord Connector 7 Line-Out Connector for powered audio -clicking the Realtek HD Audio Manager icon in the Windows taskbar. Rear Panel Components 5 - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 14
HP Pro 3015 Figure 1-7 Rear Panel Components - HP Pro 3015 Table 1-4 Rear Panel Components - HP Pro 3015 1 Power Cord Connector 8 Line-Out Connector for powered audio devices (green) 2 Line- by double-clicking the Realtek HD Audio Manager icon in the Windows taskbar. 6 Chapter 1 Product Features - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 15
the computer was shipped with Windows Vista or Windows 7 loaded, you will be prompted to register the computer with HP Total Care before installing the Downloading Microsoft Windows Updates 1. To set up your Internet connection, click Start > Internet Explorer and follow the instructions on the - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 16
machine. Installing or Upgrading Device Drivers (Windows systems) When installing optional hardware devices after the operating system installation is complete, you must also install the drivers for each of the devices. If prompted for the i386 directory, replace the path specification with C:\i386 - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 17
the HP Pro 3015. HP Pro 3005/3085 - Computer Setup (F10) Utility Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 18
Setup Utility screen is divided into menu headings and actions. Six menu headings appear on the Computer Setup Utility screen: ● Main ● Advanced ● Boot ● Power ● PC Health ● Exit Use the arrow keys to select the appropriate heading, then press Enter. Use the arrow (up and down) keys to select - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 19
NOTE: Support for specific Computer Setup /PatchID (view only) ● Cache Size (view only) ● Memory Size (view only) ● Integrated MAC (view only) ● System BIOS (view only) ● Chassis Serial Number (view only) ● Asset disable/enable the SATA Controller. HP Pro 3005/3085 - Computer Setup (F10) Utility 11 - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 20
Extended Self-Test ● auto-detect HDD size and head ● set PATA Master/Slave device details on selected channel to: ◦ None ◦ Auto ◦ Manual ● set access mode on selected channel to: ◦ CHS (Cylinder-Head-Sector) ◦ LBA (Logical Block Addressing) ◦ Large ◦ Auto ● view: ◦ Firmware ◦ Capacity ◦ Cylinder - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 21
Setup-Advanced NOTE: Support for specific Computer Setup options may to specify the onboard VGA shared memory size: ● Auto ● 64MB ● Support Disables/enables USB legacy support function (USB keyboard, USB mouse, and USB flash media). Onboard LAN Disables/enables onboard LAN controller. HP Pro 3005 - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 22
2F8/IRQ3 ● 3E8/IRQ4 ● 2E8/IRQ3 Computer Setup-Boot NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-4 Computer Setup-Boot Option Description F9 Boot Menu Disables/enables F9 Boot Menu. F10 Setup Prompt Disables/enables the F10 Setup - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 23
Disables/enables detection of system fan during POST. Smart Fan Function Disables/enables Smart Fan functionality. Enabling optimizes fan control for best acoustic behavior. Current CPU Temperature (view only) Current System Temperature (view only) HP Pro 3005/3085 - Computer Setup (F10 - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 24
. HP Pro 3015 - Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 25
Setup (F10) Utility Main Menu Heading Table Main Computer Setup-Main on page 11 Advanced Computer Setup-Advanced on page 13 Boot Computer Setup-Boot on page 14 Power Computer Setup-PC Health on page 15 Exit Computer Setup-Exit on page 21 HP Pro 3015 - Computer Setup (F10) Utility 17 - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 26
-Main NOTE: Support for specific Computer Setup options Support - run HDD self-test for selected channel: ◦ SMART Status Check ◦ SMART Short Self-Test ◦ SMART Extended Self-Test System Information (view only) ● Installed Memory ● Memory Bank 1 ● Memory Bank 2 ● Memory Bank 3 ● Memory Bank 4 ● BIOS - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 27
(view only) CPU Speed (view only) Cache RAM (view only) Primary Video Adapter Allows you to select the boot display device when more than 2 video options are offered by the system: ● PCI-E x16 ● PCI-E x1 ● Onboard ● PCI PCI-E Graphics Port Setup Allows you to configure the PCI-E x16 port - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 28
the computer can only wake from S5 during a normal shutdown event. The S5 Maximum Power Savings feature must be disabled in order to enable limited Wake on LAN from S5. Computer Setup-Boot NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 29
Boot Priority Specifies boot device priority within hard drives. Network Group Boot Priority Specifies boot device priority within bootable network devices. Computer Setup-Exit NOTE: Support for specific . Save Changes Press Enter to save changes. HP Pro 3015 - Computer Setup (F10) Utility 21 - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 30
NOTE: HP only supports the use of SATA hard drives on these models of computer. No Parallel ATA (PATA) drives are supported. SATA Data Cable Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 3.0 - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 31
SMART) ATA drives for the HP Personal Computers have built-in on the hard drive or listed in the computer specification. Drive size calculations by drive manufacturers are bytes to ATA ATA Operating System Windows 2000/XP/Vista Windows 2000/XP/Vista Maximum Size Partition Drive 32 GB 2 - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 32
procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power of static electricity. ● Static electricity increases as humidity decreases. Event Walking across carpet Walking across vinyl floor Motions of bench worker - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 33
fit snugly into the banana plug connector on the grounding mat or workstation. ● Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use them on both feet with a maximum of one - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 34
such as ordinary plastic assembly aids and Styrofoam. ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 35
the computer by blocking any vents or air intakes. Do not place the keyboard, with the keyboard feet down, directly against the front of the desktop unit as this also restricts airflow. ● Occasionally clean the air vents on all vented sides of the computer. Lint, dust, and other foreign matter can - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 36
the keyboard body, follow the procedures described in Cleaning the Computer Case on page 28. When cleaning debris from under the keys, review all rules in General Cleaning Safety Precautions on page 28 before following these procedures: CAUTION: Use safety glasses equipped with side shields before - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 37
computer. Power Supply Fan The power supply fan is a variable-speed fan based on the temperature in the power supply. CAUTION: The cooling fan is always on Tools and Software Requirements To service the computer, you need the following: ● Torx T-15 screwdriver (HP screwdriver with bits, PN 161946 - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 38
process, it can damage the unit. HP strongly recommends that all screws removed during by parts being removed or replaced. CAUTION: When servicing this computer, ensure that cables protective packaging until they are actually mounted in the CPU. ● Avoid dropping drives from any height onto any - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 39
years. See the appropriate removal and replacement chapter for the chassis you are working on in this guide for instructions on the replacement procedures. WARNING! This computer contains a collection system or return them to HP, their authorized partners, or their agents. Service Considerations 31 - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 40
6 Removal and Replacement Procedures Microtower (MT) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 41
on its side to install internal parts. Be sure the side with the access panel is facing up. Figure 6-1 Removing the Computer Access Panel To replace the access panel, reverse the removal steps. Access Panel 33 - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 42
the Front Bezel NOTE: The appearance of the front bezel may vary. To reinstall the front bezel, reverse the removal procedure. 34 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 43
bezel blank until it breaks free from the front bezel (1), then discard the bezel blank. If the blank needs to be replaced at a later date, you can order a replacement blank from HP. 3. To remove the 3.5-inch bezel blank, press the two retaining tabs towards the outer left edge of the bezel (2) and - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 44
ECC memory technologies ● single-sided and double-sided DIMMs ● DIMMs constructed with x8 and x16 DDR devices; DIMMs constructed with x4 SDRAM are not supported NOTE: The system will not operate properly if you install unsupported DIMMs. 36 Chapter 6 Removal and Replacement Procedures Microtower (MT - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 45
Populating DIMM Sockets There are four DIMM sockets on the system board, with two sockets per channel. Populate the DIMM sockets in the following order: DIMM1, DIMM2, DIMM3, then DIMM4 Figure 6-4 DIMM Socket Locations - HP Pro 3005/3085 Memory 37 - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 46
Figure 6-5 DIMM Socket Locations - HP Pro 3015 Table 6-1 DIMM Socket Locations Item Description Socket Color (HP Pro Socket Color (HP 3005/3085) Pro 3015) 1 XMM1 socket, Channel A White (populate first) Blue 2 XMM2 socket, Channel A White Blue 3 XMM3 socket, Channel B Black Black - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 47
. When upgrading the memory, it is important to use memory modules with gold-plated metal contacts to prevent corrosion and/or oxidation resulting from having incompatible metals in contact with each other. Static electricity can damage the electronic components of the computer or optional cards - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 48
external devices, then turn on the computer. The computer should automatically recognize the additional memory when you turn on the computer. 9. Lock any security devices that were disengaged when the access panel was removed. 40 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 49
-height expansion cards. Figure 6-7 Expansion Slot Locations - HP Pro 3005/3085 Table 6-2 Expansion Slot Locations - HP Pro 3005/3085 Item Description 1 PCI expansion slot 2 PCI expansion slot 3 PCI Express x16 expansion slot 4 PCI Express x1 expansion slot The HP Pro 3015 has one PCI - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 50
- HP Pro 3015 Item Description 1 PCI expansion slot 2 PCI Express x1 expansion slot 3 PCI Express x1 expansion slot 4 PCI Express x16 expansion slot NOTE: You can install a PCI Express x1, x4, x8, or x16 expansion card in the PCI Express x16 expansion slot. To remove, replace, or - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 51
, remove the expansion slot cover or the existing expansion card. NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card. a. If you are installing an expansion card in a vacant socket, you must use a flatblade screwdriver to pry out the - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 52
card back and forth until the connectors pull free from the socket. Be sure not to scrape the card against the other components. Figure 6-12 Removing a PCI Express x16 Expansion Card 6. Store the removed card in anti-static packaging. 44 Chapter 6 Removal and Replacement Procedures Microtower (MT - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 53
into the expansion socket on the system board. Figure 6-13 Installing an Expansion Card NOTE: When installing an expansion card, press firmly on the card so that the whole connector seats properly in the expansion card slot. 9. Replace the slot cover lock and secure it in place with the screw that - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 54
for instructions on using Computer Setup. Cable Management Always follow good cable management practices when working inside the computer. ● Keep cables away from major heat sources like the heatsink. ● Do not jam cables on top of expansion cards or memory modules. Printed circuit cards like these - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 55
could damage the cable and result in a failed power supply. Cable Connections HP Pro 3005/3085 System board connectors are color-coded to make it easier to find , 4-pin Chassis fan Heat sink fan Media card reader Speaker Power switch Front I/O audio Front I/O USB Media card reader Primary hard - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 56
HP Pro 3015 System board connectors are color-coded to make it easier to find fan Heat sink fan Power switch Front I/O audio Front I/O USB Media card reader Primary hard drive Primary optical drive Second hard drive Second optical drive 48 Chapter 6 Removal and Replacement Procedures Microtower (MT - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 57
Drives The computer supports up to five drives that may be installed in various configurations. This section describes the procedure for replacing or upgrading the storage drives. A Torx T-15 screwdriver is needed to remove and install the guide screws on a drive. Drive Positions NOTE: Front bezel - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 58
system does not support Parallel ATA (PATA) optical drives or PATA hard drives. ● If needed, HP has provided extra drive . All other drives use M3 metric screws. The HP-supplied M3 metric guide screws (1) are black. The HPsupplied 6-32 standard screws Replacement Procedures Microtower (MT) Chassis - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 59
System Board Drive Connections Refer to the following illustration and table to identify the system board drive connectors. Figure 6-17 System Board Drive Connections - HP Pro 3005/3085 Drives 51 - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 60
- HP Pro 3015 Table 6-4 System Board Drive Connections No. System Board Connector System Board Label 1 SATA1 SATA1 2 SATA2 SATA2 3 SATA3 SATA3 4 SATA4 SATA4 5 Media Card Reader F_USB2 Color dark blue white light blue orange white 52 Chapter 6 Removal and Replacement Procedures - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 61
Removing an Optical Drive CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. To remove an optical drive: 1. Prepare the computer for disassembly (Preparation for Disassembly on page 32). 2. Remove the access panel (Access Panel on page 33). 3. - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 62
SATA2. If you are adding a second optical drive, connect the SATA data cable to the orange system board connector labeled SATA4. 54 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 63
the optical drive. Figure 6-22 Connecting the Power and Data Cables 10. Replace the front bezel and access panel. 11. Reconnect the power cord and the computer. NOTE: The 3.5-inch drive bay may contain a media card reader. 1. Prepare the computer for disassembly (Preparation for Disassembly on page - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 64
slide the drive forward and out of the bay (2). Figure 6-23 Removing a 3.5-inch Device (Media Card Reader Shown) Installing a Drive into the 3.5-inch External Drive Bay The 3.5-inch external drive bay on drive into the chassis. 56 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 65
b. If installing a media card reader, connect the USB cable from the media card reader to the USB connector on the system board. 9. Replace the front bezel and access drivers, and any software applications that were preinstalled on the computer. If you do not have this CD set, select Start > HP - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 66
the hard drive cage away from the bottom of the chassis (2) as shown below. Figure 6-26 Releasing the Hard Drive Cage 58 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 67
5. Lift the hard drive cage out of the chassis. Figure 6-27 Removing the Hard Drive Cage 6. Disconnect the power cable (1) and data cable (2) from the back of the hard drive. Figure 6-28 Disconnecting the Hard Drive Cables Drives 59 - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 68
Hard Drive NOTE: To install an internal 3.5-inch hard drive, refer to Installing an Internal 3.5-inch Hard Drive on page 61. 60 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 69
to the hard disk drive cage (2). Make sure the hard disk drive cables are facing the top of the drive cage. NOTE: If you are replacing an old drive with a new drive, use the four retainer screws from the old drive to install the new drive. NOTE: If you are installing - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 70
slide it down toward the bottom of the chassis until it locks into place (2). Figure 6-32 Installing the Hard Drive Cage 62 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 71
data cable to the dark blue connector to avoid any hard drive performance problems. If you are adding a second hard drive, connect the data cable the next available (unpopulated) SATA connector on the system board. 7. Replace the computer access panel. 8. Reconnect the power cord and any external - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 72
the housing to the chassis, slide the housing up (2), and then pull the assembly away from the chassis while guiding the cables through the hole in the chassis. To install the housing assembly, reverse the removal procedures. 64 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 73
upward to disengage the tab at the bottom of the switch (2) from the chassis, and then pull the power switch away from the chassis while guiding the wires through the hole in the chassis. To install the power switch/LED assembly, reverse the removal procedures. Power Switch/LED Assembly 65 - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 74
Remove the four Phillips screws that secure the fan to the chassis, rotate the top of the fan forward, and then remove the fan from the chassis. NOTE: HP Pro 3015 model shown. To install the fan, reverse the removal procedures. 66 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 75
replacing the system board. When reinstalling an existing heat sink, make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor. New heatsinks come from the factory with fresh thermal grease already applied. HP Pro 3015 - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 76
4. Disconnect the heat sink fan control cable from the white system board connector labeled CPU_FAN. 5. Lift the lever (1) that secures the for Disassembly on page 32). 2. Remove the access panel (Access Panel on page 33). 68 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 77
the processor socket. These pins are very fragile and handling them could cause irreparable damage. Once pins are damaged it may be necessary to replace the system board. CAUTION: The heatsink must be installed within 24 hours of installing the processor to prevent damage to the processor's solder - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 78
power cables from the mass storage devices and from the system board. 5. Remove the four screws that secure the power supply to the chassis. NOTE: HP Pro 3015 shown. Rear appearance varies by model. 70 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 79
HP Pro 3015 shown. 7. Slide the power supply toward the front/bottom of the computer, then lift the power supply out of the computer. To install the power supply, reverse the removal procedure. System Board When replacing the replacement system board: ● Memory modules ● Processor ● Expansion cards To - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 80
After installing a new system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system ROM BIOS can be found at: http:\\h18000.www1.hp.com/support/files. 72 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 81
battery only with the HP/Compaq spare designated for this product. CAUTION: Before replacing the battery, it is important to back up the computer CMOS settings. When the battery is removed or replaced, the CMOS settings will be cleared. Refer to the Troubleshooting Guide for information on backing - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 82
the battery in the proper position. 4. Replace the computer access panel. 5. Plug Setup. Refer to the Computer Setup (F10) Utility Guide. Type 2 Battery Holder 1. To release the battery insert the new battery, slide one edge of the replacement battery under the holder's lip with the positive side - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 83
system setups, using Computer Setup. Refer to the Computer Setup (F10) Utility Guide. Type 3 Battery Holder 1. Pull back on the clip (1) that holds (2). 2. Insert the new battery and position the clip back in place. 3. Replace the computer access panel. 4. Plug in the computer and turn on power to - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 84
Lock The security locks displayed below and on the following pages can be used to secure the computer. HP/Kensington MicroSaver Security Cable Lock Figure 6-34 Installing a Cable Lock Padlock Figure 6-35 Installing a Padlock 76 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 85
HP Business PC Security Lock 1. Fasten the security cable by looping it around a stationary object. Figure 6-36 Securing the Cable to a Fixed Object 2. Thread the keyboard and mouse cables through the lock. Figure 6-37 Threading the Keyboard and Mouse Cables Installing a Security Lock 77 - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 86
push the button in (2) to engage the lock. Use the key provided to disengage the lock. Figure 6-39 Engaging the Lock 78 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 87
, then reboot the system. The system will enter the operating system successfully. If the error message persists, press the F10 key immediately when the HP Logo screen is displayed to enter the Computer Setup menu. In the menu, select Advanced > Hood Sensor > Reset Case Open Status and make sure - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 88
HP Chassis Security Kit An optional HP Chassis Security Kit prevents computer components from being removed through an open optical drive bay. Figure 6-40 HP Chassis Security Kit Figure 6-41 Installing the HP Chassis Security Kit 80 Chapter 6 Removal and Replacement Procedures Microtower (MT) - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 89
the pin assignments for many computer and workstation connectors. Some of these connectors may not be used on the product being serviced. Ethernet BNC Connector and Icon Pin Signal 1 Data 2 Ground USB Connector and Icon Microphone Connector and Icon (1/8" miniphone) 1 23 Pin Signal - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 90
Line-in Audio Connector and Icon (1/8" miniphone) 1 23 Line-out Audio Connector and Icon (1/8" miniphone) 1 23 4-Pin Power (for CPU) Connector and Icon Pin 1 (Tip) 2 (Ring) 3 (Shield) Signal Audio_left Power_Right Ground Pin 1 (Tip) 2 (Ring) 3 (Shield) Signal Audio_In_Left Audio_In_Right Ground - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 91
Monitor Connector and Icon Pin Signal 1 Red Analog 2 Green Analog 3 Blue Analog 4 Not used 5 Ground 6 Ground 7 Ground 8 Ground Pin Signal 9 +5V (fused) 10 Ground 11 Not used 12 DDC Serial Data 13 Horizontal Sync 14 Vertical Sync 15 DDC Serial Clock 24-Pin Power - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 92
PCI Express x1, x4, x8, and x16 PCI Express Connector Pin A Pin Signal Pin Signal 1 PRSNT1 6 JTAG3 2 +12V 7 JTAG4 3 +12V 8 JTAG5 4 GND 9 +3.3V 5 JTAG2 10 +3.3V 26 PERn(2) 31 GND 27 GND 32 RSVD 28 GND 33 RSVD 29 PERp3 34 GND 30 PERn3 35 PERp4 51 GND 56 PERp9 52 PERp8 57 - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 93
PCI Express x1, x4, x8, and x16 PCI Express Connector Pin B Pin Signal Pin Signal 1 +12V 6 SMDAT 2 +12V 7 GND 3 RSVD 8 +3.3 V 4 GND 9 JTAG1 5 SMCLK 10 3.3vAux 26 GND 31 PRSNT2# 27 PETp3 32 GND 28 PETn3 33 PETp4 29 GND 34 PETn4 30 RSVD 35 GND 51 PETn8 56 GND 52 GND 57 GND - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 94
exits from the product. WARNING! Do not operate this product with a damaged power cord set. If the power cord set is damaged in any manner, replace it immediately. Japanese Power Cord Requirements For use in Japan, use only the power cord received with this product. CAUTION: Do not use the power - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 95
Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency a two-pole grounding type with a Japanese Industrial Standard C8303 (7A, 125V) configuration. Country-Specific Requirements 87 - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 96
it will boot without all of the drivers loaded. When booting the operating system, use "Last Known Configuration." ● Refer to the comprehensive online technical support at http://www.hp.com/support. ● Refer to Helpful Hints on page 89 in this guide. 88 Appendix C Troubleshooting Without Diagnostics - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 97
support information, software and drivers, proactive notification, and worldwide community of peers and HP experts. If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your service Spend time troubleshooting the problem with the service technician. - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 98
driver for that model printer. ● Remove all bootable media (CD or USB device) from the system before turning it on. ● If you have installed an operating system other than the factory-installed operating system, check to be sure that it is supported . 90 Appendix C Troubleshooting Without Diagnostics - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 99
reset the date and time under Control Panel (Computer Setup can also be used to update the RTC date and time). If the problem persists, replace the RTC battery. See the Hardware Reference Guide for instructions on installing a new battery, or contact an authorized dealer or reseller for RTC battery - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 100
some fans only operate when needed). 3. Make sure the processor heatsink is installed properly. Transfer data from the hard drive to create more space on the hard drive. Add more memory. Defragment hard drive. Restart the computer. Run virus protection program. 92 Appendix C Troubleshooting Without - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 101
adjusting parameters in the application. 2. Add more memory. 3. Upgrade the graphics solution. Cause unknown. Restart the computer. System depends on your region. 2. Remove the expansion cards one at a time and see if the system powers on. 3. Replace the system board. OR Press and hold the - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 102
supply will not turn on because of internal power supply fault. Contact an authorized service provider to replace the power supply. Computer powered off automatically. Cause Processor thermal protection activated: A fan may be blocked or not turning. OR The heatsink is not properly attached to - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 103
. Disk transaction problem. Cause Solution Either the directory structure is bad or there is a problem with In Microsoft Windows XP, right-click is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. The device is attached to a SATA - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 104
a computer with Windows XP or Windows Vista. A write-protected or locked error occurs when attempting to write to the media card. Cause Solution Media card is locked. Locking the media card is a safety feature that prevents writing to and deleting from an SD/ Memory Stick/PRO card. If using an - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 105
bottom of the Memory Stick/PRO card is not in the locked position. Unable to access data on the media card after inserting it into a slot. Cause Solution The media card is not inserted properly, is inserted in the wrong slot, or is not supported. Ensure that the card is inserted properly with - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 106
integrated graphics cannot be enabled after installing a PCI Express x16. The integrated graphics can be enabled in Computer Setup if a PCI Express x1 graphics card is installed, but it cannot be enabled if there is a graphics card in the PCI Express x16 slot. 98 Appendix C Troubleshooting Without - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 107
controller was upgraded, the correct graphics Install the video drivers included in the upgrade kit. drivers may not be loaded. Monitor is not capable of displaying requested resolution. Change requested resolution. Graphics card is bad. Replace the graphics card. Solving Display Problems 99 - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 108
Display Problems ( fans may be too close to the monitor. Degauss the monitor. Refer to the documentation that came with the monitor for instructions monitor supports. Solution Restart the computer and enter Safe Mode. Change the settings to a supported setting then Troubleshooting Without Diagnostics - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 109
Table C-5 Solving Display Problems (continued) Clicking noise coming from inside a CRT monitor. graphics card. 2. Manually synchronize the Clock and Clock Phase on- screen display functions. Graphics card is not seated properly or is bad. 1. Reseat the graphics card. 2. Replace the graphics card - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 110
applications. Shut down all open processor-intensive applications. In Windows XP only: 1. From the Control Panel, select Sounds and plugged into the wrong audio jack on a recently installed sound card. Turn on the external speakers. Ensure that the device is Troubleshooting Without Diagnostics - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 111
the printer and the common causes and solutions listed in the following table. Table C-7 Solving Printer Problems Printer will not print. Cause Solution Printer is not turned on and online. The correct printer drivers for the application are not installed. Turn the printer on and make sure it is - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 112
for the application is not installed. The cables may not be connected properly. Printer memory may be overloaded. Solution Install the correct printer driver for the application. Reconnect all cables. Reset the printer by turning it off for one minute, then turn it back on. Printer is offline - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 113
. Program in use has stopped responding to commands. Keyboard needs repairs. Computer is in standby mode. 1. On the Windows XP Desktop, click Start > Shut Down. On the Windows Vista Desktop, click Start, click the arrow on the lower right corner of the Start menu, then select Shut Down. 2. After - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 114
Table C-9 Solving Mouse Problems (continued) Mouse does not respond to movement or is too slow. Cause Mouse may need cleaning. Mouse may need the mouse and clean the internal components with a mouse cleaning kit available from most computer stores. 106 Appendix C Troubleshooting Without Diagnostics - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 115
if you are using the correct memory modules and to verify the proper installation. NOTE: DIMM2 must always be installed. 2. Listen for beeps from the computer. Beeps are codes for specific problems. 3. If you still cannot resolve the issue, contact Customer Support. Solving Hardware Installation - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 116
the faulty module. NOTE: DIMM2 must always be installed. 3. Replace third-party memory with HP memory. 4. Replace the system board. The computer emits two short beeps then one long beep followed by a three second pause. Cause Solution Graphics card is not seated properly or is bad, or system - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 117
Solution Wake-on-LAN is not enabled. To enable Wake-on-LAN in Windows XP: 1. Select Start > Control Panel. 2. Double-click Network Connections. 3. Wake-on-LAN is only supported from the S1, S3 and S4 states. It is not supported from the S5 state. Network driver does not detect network controller. - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 118
for the device status within Windows, such as Device Manager for driver load and the Network Connections applet within Windows for link status. Network controller files containing the network drivers are corrupted. Reinstall the network drivers. 110 Appendix C Troubleshooting Without Diagnostics - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 119
authorized service provider. New network card will not boot. Cause New network card may be defective or may not meet industry-standard specifications. Solution Install a working, industry-standard NIC, or change the boot sequence to boot from another source. Cannot connect to network server when - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 120
, install, or remove a DIMM. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system. Table C-12 Solving Memory Problems System will not boot or does not function properly after installing additional - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 121
Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board. Solving CD-ROM and DVD Problems If you encounter CD-ROM or DVD problems is a driver problem. If it is not listed, the probable cause is a hardware problem. The - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 122
Device Manager to remove or uninstall the device. 2. Restart the computer and let Windows detect the CD or DVD driver. Recording or copying CDs is difficult or impossible. Cause Wrong or poor quality . Quality varies widely between manufacturers. 114 Appendix C Troubleshooting Without Diagnostics - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 123
procedures described in the "Replicating the Setup" section of the Service Reference Guide. The computer boots to DOS after making a bootable flash drive. Cause Solution Flash drive is bootable. Install the flash drive only after the operating system boots. Solving USB Flash Drive Problems 115 - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 124
Front Panel Component Problems A USB driver for the device. 2. You might need to reboot the computer. The cable from the device to the computer does not work. 1. If possible, replace the cable. 2. Restart the computer. The device is not working. 1. Replace Troubleshooting Without Diagnostics - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 125
time or contact your ISP. (If the cable/DSL service is connected, the "cable" LED light on the front 45 connector. (If the connection is good, the "PC" LED light on the front of the cable/DSL modem remember some specific information that the Web server can later retrieve.) Windows Vista 1. Select - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 126
is not set up properly. Verify that the modem is connected and communicating properly. Windows XP 1. Select Start > Control Panel. 2. Double-click System. 3. Click the Hardware response indicates the modem is connected and working properly. 118 Appendix C Troubleshooting Without Diagnostics - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 127
. ● Be sure that all the needed device drivers have been installed. ● If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system. If you encounter software problems, see the applicable solutions listed in the following - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 128
Suspend Mode (S3) Suspend to RAM (S4) Suspend to Disk (if applicable) (S5) Computer off Boot block recovery with embedded video CPU thermal shutdown (weak CPU fan speed or not running) No memory installed/Pre-video memory error Graphics card error (Pre-video graphics error) System board failure or - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 129
Jumper HP Pro 3005/3085 To metal object. 3. Remove the access panel. 4. Locate the BIOS password header and jumper labeled PSWD. NOTE: The password the Illustrated Parts & Service Map (IPSM) for that particular system. The IPSM can be downloaded from http://www.hp.com/support. 5. Remove the jumper - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 130
HP Pro 3015 Service Map (IPSM) for that particular system. The IPSM can be downloaded from http://www.hp.com/support. 5. Remove the jumper from pins 2 and 3. Place the jumper on pins 1 and 2. 6. Replace establish new passwords, repeat steps 1 through 4, replace the password jumper on pins 2 and 3, - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 131
HP Pro 3005 Reference Guide for Service Map (IPSM) for that particular system. The IPSM can be downloaded from http://www.hp.com/support . 5. Remove the CMOS jumper from pins 1 and 2 and put the jumper on pins 2 and 3. This clears CMOS. 6. Put the jumper back on pins 1 and 2. 7. Replace - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 132
. For assistance locating the CMOS jumper and other system board components, see the Illustrated Parts & Service Map (IPSM) for that particular system. The IPSM can be downloaded from http://www.hp.com/support. 5. Remove the CMOS jumper from pins 2 and 3 and put the jumper on pins 1 and 2. 6. Start - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 133
http://www.hp.com. NOTE: If you take the computer to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords if they are set. Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 134
D Specifications HP Pro 3005/3085 Table D-1 Specifications - HP Pro 3005/3085 Desktop Dimensions Height 15.14 in 38.46 cm Width 7.27 in 18.46 cm Depth 16.36 in 41.55 is 10° C/Hr. The upper limit may be limited by the type and number of options installed. 126 Appendix D Specifications - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 135
Table D-1 Specifications - HP Pro 3005/3085 (continued) Heat Dissipation For 115V/60Mhz: For 230V/50Hz: Maximum 250W PFC+ HV: 250W PFC+ HV: 162.3W or 553. for use in the countries of the European Union. This supply requires the use of an input voltage range select switch. HP Pro 3005/3085 127 - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 136
HP Pro 3015 Table D-2 Specifications - HP Pro 3015 Desktop Dimensions Height 15.14 in 38.46 cm Width 7.27 in 18.46 cm Depth 16.36 in 41.55 cm Approximate Weight 16.8 lb .89 BTU/hr 250W PFC TFX: 179.2W or 611.43 BTU/h 250W PFC TFX: 174.8W or 596.42 BTU/hr. 128 Appendix D Specifications - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 137
Table D-2 Specifications - HP Pro 3015 (continued) Typical (idle) For 115V/60Mhz For 230V/50Hz 250W PFC HV ATX: 250W PFC HV ATX: 48.5 W or 165.482 BTU/hr. for use in the countries of the European Union. This supply requires the use of an input voltage range select switch. HP Pro 3015 129 - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 138
ethernet BNC pin assignments 81 expansion card sockets 42 expansion slot cover removing 43 replacing 45 F F10 setup utility HP Pro 3005/3085 9 HP Pro 3015 16 fan power supply 29 removal and replacement 66 flash drive problems 115 front bezel removal and replacement 34 front I/O device removal and - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 139
3 removal and replacement access panel 33 battery 73 drives 49 fan 66 front bezel 34 front I/O device 64 heat sink, HP Pro 3005/3085 67 heat sink, HP Pro 3015 67 memory 36 power supply 70 power switch 65 processor 68 system board 71 removing expansion slot cover 43 hard drive 57 media card reader 55 - HP Pro 3005 | Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC - Page 140
Pro 3005/3085 9 HP Pro 3015 16 side channel audio connector 6 software problems 119 servicing computer 29 spare part number tamper-resistent wrench 30 Torx T-15 screwdriver 29 specifications computer 126 memory 36 static electricity 24 subwoofer audio connector 6 system board removal and replacement
Maintenance & Service Guide
HP Pro 3005 Business PCs
HP Pro 3015 Business PCs
HP Pro 3085 Business PCs