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HP Pro 3400 Manual
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- HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 1
Maintenance & Service Guide HP Pro 3400 Microtower Business PC HP Pro 3405 Microtower Business PC HP Pro 3410 Microtower Business PC HP Pro 3410 Small Form Factor Business PC - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 2
without the prior written consent of Hewlett-Packard Company. Maintenance & Service Guide HP Pro 3400 Microtower Business PC HP Pro 3405 Microtower Business PC HP Pro 3410 Microtower Business PC HP Pro 3410 Small Form Factor Business PC First Edition (September 2011) Document Part Number: 670580-001 - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 3
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 4
iv About This Book - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 5
4 Illustrated parts catalog ...18 Microtower Chassis Spare Parts ...18 Computer Major Components 18 Cables ...21 Misc Parts ...22 Drives ...23 Misc Boards ...23 Sequential Part Number Listing 24 Small Form Factor (SFF) Chassis Spare Parts 26 v - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 6
28 Misc Parts ...29 Drives ...30 Misc Boards ...30 Sequential Part Number Listing 30 5 Serial ATA (SATA) Drive Guidelines and Features 33 the Keyboard ...39 Cleaning the Monitor ...39 Cleaning the Mouse ...40 Service Considerations ...40 Power Supply Fan ...40 Tools and Software Requirements 40 - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 7
Front Bezel ...44 Memory ...45 DDR3-SDRAM DIMMs ...45 Populating DIMM Sockets 46 Removing Memory Modules 47 Expansion Cards ...49 Cable Management ...55 Cable Connections ...56 Drives ...57 Installing Additional Drives 58 System Board Drive Connections 59 Removing an Optical Drive 61 Removing a - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 8
Codes 136 Appendix D Troubleshooting Without Diagnostics 140 Safety and Comfort ...140 Before You Call for Technical Support 140 Helpful Hints ...141 Solving General Problems ...143 Solving Power Problems ...146 Solving Diskette Problems ...147 Solving Hard Drive Problems ...149 Solving Media - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 9
Solving Memory Problems ...167 Solving Processor Problems ...169 Solving CD-ROM and DVD Problems 169 Solving USB Flash Drive Problems 171 Solving Front Panel Component Problems 172 Solving Internet Access Problems ...173 Solving Software Problems ...175 Contacting Customer Support ...176 Appendix - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 10
x - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 11
HP Pro 3400 series includes the following features: ● Choice of Intel® (HP Pro 3400 and HP Pro 3410) or AMD processor (HP Pro 3405) ● Choice of integrated graphics or ATI or NVIDIA graphics cards ● Up to 8 GB DDR3 SDRAM system memory available standard (depending on model) ● Hard drives: Model 3400 - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 12
2 on Front I/O, 4 rear) ● Video ports: Model 3400 DVI VGA Model 3405 DVI-I DVI-D Model 3410 VGA HDMI ● HP Wireless NIC 802.11b/g/n Mini Card (1x1) (optional for HP Pro 3400 and HP Pro 3405 only) ● 5.1 channel audio (HP Pro 3400 and 3410); 7.1 channel audio (HP Pro 3405) ● Genuine Windows 7 versions - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 13
bay for optional optical drive 6 Model 3400/3405: (3) PCIe x1 slots, (1) PCIe x16 slot, (1) miniPCI slot*1 Model 3410: (1) PCIe x1 slot, output, microphone jack 5 (1) internal 3.5" hard drive bays 1 HP Pro 3400 and HP Pro 3405 only, HP Pro 3410 has no mini PCI slot Microtower Components 3 - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 14
, microphone jack, audio in/out jacks (5.1 channel audio out) 4 Front I/O includes: (2) USB 2.0 ports, dedicated 9 headphone output 5 HP 6-in-1 Media Card Reader (some models) Power Supply USB Scroll Mouse HP USB Standard Value Keyboard Monitor (sold separately) 4 Chapter 1 Product Features - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 15
with Windows 7 loaded, you will be prompted to register the computer with HP Total Care before installing the operating system. You will see a brief movie form. Fill out the form, click the Begin button, and follow the instructions on the screen. CAUTION: Do not add optional hardware or third-party - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 16
system from http://www.hp.com/support. Select your country and language, select Download drivers and software (and firmware), enter the model number of the computer, and press Enter. Accessing Disk Image (ISO) Files There are disk image files (ISO files) included on your PC that contain the - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 17
error occurs, the error is displayed regardless of the mode selected. To manually switch to Post Messages Enabled during POST, press any key (except F1 turned on or restarted. ● Enter the Asset Tag or property identification number assigned by the company to this computer. ● Enable the power-on - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 18
on a specified ATA hard drive (when supported by drive). ● Enable or disable DriveLock security (when supported by drive). Using Computer Setup (F10 To reset to factory settings or previously saved default settings (some models), select Apply Defaults and Exit. This option will restore the original - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 19
Information About Set Time and Date Apply Defaults and Exit Ignore Changes and Exit Save Changes and Exit Description Lists: ● Product name ● SKU number (some models) ● Processor type/speed/stepping ● Cache size (L1/L2/L3) (dual core processors have this listed twice) ● Installed memory size/speed - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 20
● Hard Disk (treated as a hard disk) CD-ROM: Model, firmware version, serial number. SATA Emulation Allows you to choose how the SATA controller and three options. Operating systems usually do not require additional driver support in IDE mode. AHCI (default option) - Allows operating systems - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 21
Table 3-3 Computer Setup-Storage (continued) DPS Self-Test Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection System (DPS) self-tests. NOTE: This selection will only appear when at least one drive capable of performing the DPS self-tests is attached to - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 22
supports the DriveLock feature is attached to the system. See the Desktop Management Guide Guide for more information. Device Security Allows you to set Device Available/Device Hidden (default is Device Available) for: ● System audio ● Serial ports (some models) ● Parallel port (some models - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 23
. Default is enabled. Enables/disables the computer's ability to boot from an operating system installed on a network server. (Feature available on NIC models only; the network controller must be either a PCI expansion card or embedded on the system board.) Default is enabled. Computer Setup (F10 - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 24
number ● Universal Unique Identifier (UUID) number. The UUID can only be updated if the current chassis serial number is invalid. (These ID numbers Intel TXT (LT) Support (some models) (enable/disable) - Controls the underlying processor and chipset features needed to support a virtual appliance. - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 25
Computer Setup-Power NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-5 Computer Setup-Power Option Hardware Power Management Thermal Description SATA Power Management - - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 26
to set the computer to turn on automatically at a time you specify. On some models, allows you to enable or disable: ● PCI SERR# Generation. Default is enabled Multi-Processor (enable/disable). Use this option to disable multi-processor support under the OS. Default is enabled. ● NIC PXE Option ROM - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 27
Recovering the Configuration Settings This method of recovery requires that you first perform the Save to Removable Media command with the Computer Setup (F10) Utility before Restore is needed. NOTE: It is recommended that you save any modified computer configuration settings to a USB flash media - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 28
4 Illustrated parts catalog This chapter provides spare part information for all chassis. Microtower Chassis Spare Parts Computer Major Components 18 Chapter 4 Illustrated parts catalog - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 29
(include replacement thermal material; not illustrated) Intel processors (for use in model 3400/3410) Intel Core i7 2600S (2.8-GHz, 8-MB L3 cache; not for Pentium Dual-Core, G620 (2.6-GHz, 3-MB L3 cache) Spare part number 674373-001 667849-001 667849-201 670692-001 656721-001 664862-001 660281 - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 30
number Intel use in Brazil) 665467-001 AMD Advanced Processing Units (APUs) (for use in model 3405) A-Series, X4 A8-3800 (2.4 GHz, 4-MB L2 cache, 65W; cache, 100W; Radeon HD6550D graphics core) 667721-001 A-Series, X4 A4-3400 (2.7 GHz, 4-MB L2 cache, 65W; Radeon HD6530D graphics core) 667725- - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 31
Cables Item (1) (2) (3) Description Power switch/LED assembly SATA cable, 165 mm SATA cable, 254 mm Adapter, DVI to VGA, HF (not illustrated) Spare part number 667850-001 657102-001 667854-001 657401-001 Microtower Chassis Spare Parts 21 - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 32
, North American, and Latin American regions; not for Brazil For use in Brazil Mouse (optical, USB; not illustrated) HP Business Digital Headset Rubber feet (not illustrated) Spare part number 667727-001 657402-001 667853-001 667852-001 657103-001 514238-001, or 434645-001 596410-001 642738-001 - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 33
(not for use in Brazil) nVidia GeForce GT520 1-GB graphics adapter, full height (not for use in Brazil) 802.11b/g/n (1x1) WLAN module Spare part number 613210-001 613209-001 652272-001 667719-001 632938-001 667720-001 621419-001 581599-001 581600-001 Spare part - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 34
Sequential Part Number Listing Spare part number 434645-001 514238-001 530593-001 581599- 6-MB L3 cache; not for use in Brazil) Intel Core i7 2600 processor (3.4-GHz, 8-MB L3 cache) HP Business Digital Headset ATI Radeon HD 6450 512-MB graphics adapter 1.5-TB, 5400-rpm hard drive Intel Core i5 2300 - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 35
Spare part number 657402-001 656721-001 656790-001 657102-001 657402-001 Brazil) System board for use in models with AMD processors on 3405 models (includes replacement thermal material) System board for use in models with Intel processors on 3400 models (includes replacement thermal material) Power - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 36
Spare part number 667849-001 667849-201 667850-001 674373-001 667852-001 667853-001 667854-001 670692-001 components Item (1) (2) (3) Description Access panel Front bezel Power supply 220W 270W 26 Chapter 4 Illustrated parts catalog Spare part number 656832-001 656835-001 656722-001 665224-001 - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 37
(2.6-GHz, 3-MB L3 cache, 65W) G540 (2.5 GHz, 2-MB L3 cache, 65W) G530 (2.4 GHz, 2-MB L3 cache, 65W) G530T (2.0 GHz, 2-MB L3 cache, 35W) Spare part number 665223-001 585157-001 635803-001 635802-001 638419-001 638420-001 638631-001 656790-001 640953-001 638630-001 665121-001 657111-001 654601 - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 38
Cables Item (1) (2) Description Power switch/LED assembly SATA cable, 370 mm Spare part number 656984-001 656833-001 28 Chapter 4 Illustrated parts catalog - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 39
HF, 29-pin (not illustrated) RTC battery (not illustrated) Mouse (optical, USB; not illustrated) Keyboard for use in Brazil Feet HP Business Digital Headset Webcam HD-2200 Spare part number 656834-001 657402-001 656983-001 202997-001 657401-001 657851-001 319603-001 596410-001 537924-201 660261-001 - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 40
GB graphics adapter ATI Radeon HD6450 PCIe x16 graphics card, 1 GB ATI Radeon HD6450 PCIe x16 graphics card, 512 MB Sequential Part Number Listing Spare part number 202997-001 319603-001 537924-201 581599-001 581600-001 585157-001 596410-001 613209-001 616608-001 621418-001 Description DVI to VGA - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 41
Spare part number 621420-001 621421-001 632938-001 635802-001 635803- processor (3.3 GHz, 6-MB L3 cache, 95W) Intel Core i5 2400S processor (2.5-GHz, 6-MB L3 cache, 65W) HP Business Digital Headset ATI Radeon HD6450 PCIe x16 graphics card, 512 MB ATI Radeon HD6450 PCIe x16 graphics card, 1 GB Intel - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 42
Spare part number 660261-001 665117-001 665118-001 665119-001 665120-001 665121-001 665122-001 665123-001 665223-001 665224-001 671734-001 Description Feet Intel - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 43
SATA) Drive Guidelines and Features NOTE: HP only supports the use of SATA hard drives on these models of computer. No Parallel ATA (PATA) drives are supported. SATA Hard Drives Serial ATA Hard Drive Characteristics Number of pins/conductors in data cable Number of pins in power cable Maximum data - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 44
and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that accessed by the operating system. A single hard drive may therefore be subdivided into a number of unique drive partitions in order to make use of all of its space. Because of - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 45
information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board. You must disconnect the power cord - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 46
Removing DIPs* from vinyl tray 2,000 V Removing DIPs* from Styrofoam 3,500 V Removing bubble pack from PCB 7,000 V Packing PCBs in foam-lined box 5,000 V *These are then multi-packaged inside plastic tubes, trays, or Styrofoam. 4,000 V 5,000 V 20,000 V 11,000 V 11,500 V 14,500 V 26,500 V - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 47
such as ordinary plastic assembly aids and Styrofoam. ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 48
the computer by blocking any vents or air intakes. Do not place the keyboard, with the keyboard feet down, directly against the front of the desktop unit as this also restricts airflow. ● Occasionally clean the air vents on all vented sides of the computer. Lint, dust, and other foreign matter can - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 49
To clean the computer case, follow the procedures described below: ● To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab. ● For stronger stains, use a mild dishwashing liquid diluted with water. Rinse well by wiping it with a cloth or swab dampened with clear water. - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 50
source before opening the computer to prevent system board or component damage. Tools and Software Requirements To service the computer, you need the following: ● Torx T-15 screwdriver (HP screwdriver with bits, PN 161946-001) ● Torx T-15 screwdriver with small diameter shank (for certain front - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 51
routed in such a way that they cannot be caught or snagged by parts being removed or replaced. CAUTION: When servicing chassis you are working on in this guide for instructions on the replacement procedures. WARNING! This HP, their authorized partners, or their agents. Service Considerations 41 - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 52
in this guide are available on all computers. Serviceability Features The computers include features that make them easy to upgrade and service. A Torx disassembly, label each cable as you remove it, noting its position and routing. Keep all screws with the units removed. CAUTION: The screws used - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 53
Access Panel Description Access panel Spare part number 674373-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 42). 2. Loosen the captive Torx screw (1) on the back panel that secures the - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 54
Front bezel with optical drive door for use in Brazil Front bezel with for use in North American and Latin American regions Spare part number 667849-001 667849-201 670692-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 42). 2. Remove the access panel (Access Panel - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 55
-10600 2-GB, PC3-10600 1-GB, PC3-10600 Spare part number 585157-001 635803-001 635802-001 The computer comes with double memory sockets are populated with at least one preinstalled DIMM. To achieve the maximum memory support, you can populate the system board with up to 8-GB of memory. For proper - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 56
B. Figure 7-3 DIMM Socket Locations (HP Pro 3400 model shown) Table 7-1 DIMM Sockets Description Socket Color Insertion Order XMM1 socket, Channel A HP Pro 3400: Black 1 (populate first) HP Pro 3405/3410: Blue XMM2 socket, Channel A HP Pro 3400: Black 2 HP Pro 3405/3410: Blue NOTE - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 57
● The system will operate in flex mode if the total memory capacity of the DIMMs in Channel A is not equal to the total memory capacity of the DIMMs in Channel B. In flex mode, the channel populated with the least amount of memory describes the total amount of memory assigned to dual channel and the - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 58
4. Open both latches (1) of the memory module socket , and remove the memory module from the socket (2). Figure 7-4 Removing a DIMM To install a memory module, reverse the removal procedures. NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 59
1-GB graphics adapter, full height (not for Brazil) Spare part number 634906-001 638132-001 647449-001 638406-001 657106-001 657108-001 slots MiniPCI slot Number of Slots 2 (HP Pro 3410 only) 3 (HP Pro 3400 and HP Pro 3405); 1 (HP Pro 3410) 1 1 (HP Pro 3400 and HP Pro 3405 only) Expansion Cards - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 60
Figure 7-5 Expansion Slot Locations (HP Pro 3400/3405 [3400 shown]) Table 7-3 Expansion Slots Item Description PCIe X16 PCI Express x16 expansion slot PCIe x1 PCIe x1 expansion slot PCIe x1 PCIe x1 expansion slot - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 61
Figure 7-6 Expansion Slot Locations (HP Pro 3410) NOTE: Board appearance and color may vary. NOTE: You can install a PCI Express x1, x4, x8, or x16 expansion card in the PCI Express - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 62
4. On the rear of the computer, a slot cover lock secures the expansion card brackets in place. Remove the screw from the slot cover lock then slide the slot cover lock up to remove it from the chassis. Figure 7-7 Opening the Slot Cover Lock 5. Before installing an expansion card, remove the - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 63
b. If you are removing a PCI Express x1 card, hold the card at each end and carefully rock it back and forth until the connectors pull free from the socket. Be sure not to scrape the card against the other components. Figure 7-9 Removing a PCI Express x1 Expansion Card c. If you are removing a PCI - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 64
7. If you are not installing a new expansion card, install an expansion slot cover to close the open slot. CAUTION: After removing an expansion card, you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation. 8. To install a new expansion - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 65
cables to the system board, if needed. 11. Reconfigure the computer, if necessary. Refer to Computer Setup (F10) Utility on page 7 for instructions on using Computer Setup. Cable Management Always follow good cable management practices when working inside the computer. ● Keep cables away from major - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 66
Chassis fan Heat sink fan Speaker Power switch Front I/O audio HP Pro 3400/3410: Media card reader HP Pro 3405: Front I/O USB HP Pro 3400/3410:Front I/O USB HP Pro 3405: Media card reader HP Pro 3400/3410:Front I/O USB HP Pro 3405:Front I/O USB Primary hard drive Primary optical drive Second hard - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 67
7200 rpm SATA hard drive Spare part number 581600-001 581599-001 613210-001 613209-001 652272-001 667719-001 632938-001 667720-001 621419-001 The computer supports up to three drives that may be . A Torx T-15 screwdriver is needed to remove and install the guide screws on a drive. Drives 57 - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 68
optical drive to the light blue SATA connector on the system board labeled SATA2. ● Connect a media card reader to: ◦ HP Pro 3400/3410: F_USB1 system board connector ◦ HP Pro 3405: F_USB2 system board connector ● The power cables for the SATA drives connect directly to the power supply. The primary - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 69
Refer to the following illustration and table to identify the system board drive connectors. Figure 7-13 System Board Drive Connections (HP Pro 3400 shown) Table 7-6 System Board Drive Connections System Board Connector System Board Label SATA0 SATA0 SATA1 SATA1 SATA2 SATA2 SATA3 SATA3 - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 70
Figure 7-14 System Board Drive Connections (HP Pro 3405 shown) Table 7-7 System Board Drive Connections - Model 3405 System Board Connector System Board Label Color SATA1 SATA1 dark blue SATA2 SATA2 white SATA3 SATA3 light blue SATA4 SATA4 orange Media Card Reader - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 71
Removing an Optical Drive CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. To remove an optical drive: 1. Prepare the computer for disassembly (Preparation for Disassembly on page 42). 2. Remove the access panel (Access Panel on page 43). 3. - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 72
5. Slide the hard drive toward the bottom of the computer (3), and then remove it from the computer.. Figure 7-16 Removing the hard drive To install a hard drive, reverse the removal procedures. 62 Chapter 7 Removal and Replacement Procedures - Microtower Chassis - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 73
Spare part number 667853-001 667852 HP Pro 3400/3410 models F_AUDIO - yellow connector F_USB2 - white connector F_USB3 - white connector HP Pro 3405 models F_AUDIO - yellow connector F_USB1 - white connector F_USB4 - white connector Figure 7-17 Front I/O connectors- HP Pro 3400/3410 models[3400 - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 74
Figure 7-18 Front I/O connectors - HP Pro 3405 models 6. Push in on the lever to the left of the assembly. Figure 7-19 Front I/O connectors 7. Pull the assembly outward away from the front of the chassis while guiding the cables through the hole in the chassis. To install the housing assembly, - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 75
When installing the assembly, note that the cable closest to the front of the computer has two separate connectors that plug into the same system board connector. Figure 7-20 Front I/O connectors Front I/O and USB Panel Housing Assembly 65 - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 76
Power Switch/LED Assembly Description Power switch/LED assembly Spare part number 667850-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 42). 2. Remove the access panel (Access Panel on page 43). 3. Remove the front - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 77
8. Pull the power switch away from the chassis while guiding the wires through the hole in the chassis. Figure 7-22 Removing the power switch assembly To install the power switch/LED assembly, reverse the removal procedures. Power Switch/LED Assembly 67 - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 78
Chassis fan for use in EMEA, North American, and Latin American regions; not for Brazil Chassis fan for use in Brazil Spare part number 657103-001 514238-001 434645-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 42). 2. Remove the access panel (Access Panel - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 79
5. From the inside of the computer, disconnect the cable from the red/brown system board connector labeled SYS_FAN (1), pull the fan into the chassis until it clears the chassis lip, and then lift it out of the chassis (2). Figure 7-24 Removing the fan To install the fan, reverse the removal - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 80
part number 667727-001 657402-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 42). 2. Remove the access panel (Access Panel on page 43). 3. Disconnect the fan sink cable from the white system board connector labeled CPU FAN (HP Pro 3400/3405) or CPU_FAN1 (HP Pro - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 81
Processor HP Pro 3400/3410 uses Intel processors. HP Pro 3405 uses AMD processors. Description Intel Core i7 X4 A8-3550 (2.8 GHz, 4-MB L2 cache, 65W; Radeon HD6550D graphics core) Spare part number 638419-001 638632-001 638631-001 638630-001 665121-001 657111-001 654601-001 665120-001 638629 - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 82
Description X2 A4-3400 (2.7 GHz, 4-MB L2 cache, 65W; Radeon HD6530D graphics core) X2 E2-3200 (2.4 GHz, 1-MB L2 cache, 65W; Radeon HD6370D graphics core) Spare part number 667725-001 667726-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 42). 2. Remove the access - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 83
6. If removing an AMD processor, rotate the locking lever to its full open position (1), and then carefully lift the processor from the socket (2). CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling them could cause irreparable damage. Once pins are - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 84
version of the BIOS is being used on the computer. The latest system ROM BIOS can be found on the Web at: http:\\h18000.www1.hp.com/support/files. 74 Chapter 7 Removal and Replacement Procedures - Microtower Chassis - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 85
Power Supply Description Power supply, 300W (Active PFC; not for use in Brazil) Power supply, 300W Spare part number 656721-001 664862-001 WARNING! Voltage is always present on the system board when the computer is plugged into an active AC outlet. To avoid - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 86
board for use in 3400 models with Intel processors (includes thermal material) System board for use in 3410 models with Intel processors in Brazil (includes thermal material) System board for use in 3405 models with AMD processors (includes thermal material) Spare part number 660281-001 665223-001 - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 87
up and out of the chassis. Figure 7-30 Removing the system board (HP Pro 3400 shown) To install the system board, reverse the removal procedure. NOTE: When replacing the system board, you must also change the chassis serial number in the BIOS. NOTE: After installing a new system board, always update - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 88
or replaced, the CMOS settings will be cleared. Refer to the Troubleshooting Without Diagnostics on page 140 chapter for information on backing up the CMOS disposal, please use the public collection system or return them to HP, its authorized partners, or its agents. CAUTION: Static electricity can - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 89
Not all features listed in this guide are available on all computers. modes. The power cord should always be disconnected before servicing a unit. 6. Disconnect the power cord from the cable as you remove it, noting its position and routing. Keep all screws with the units removed. CAUTION: - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 90
Access Panel Description Access panel Spare part number 656832-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 79). 2. If the computer is on a stand, remove the computer from the stand. 3. - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 91
4. Slide the access panel toward the back of the computer, and then pull it away from the computer. Figure 8-2 Removing the access panel To install the access panel, reverse the removal procedure. Access Panel 81 - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 92
Front Bezel Description Front bezel Spare part number 656835-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 79). 2. Remove the access panel (Access Panel on page 80). 3. Lift up the - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 93
10600 2-GB, PC3-10600 1-GB, PC3-10600 Spare part number 585157-001 635803-001 635802-001 The computer comes with These memory sockets are populated with at least one preinstalled DIMM. To achieve the maximum memory support, you can populate the system board with up to 8 GB of memory: For proper - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 94
Populating DIMM Sockets There are two DIMM sockets on the system board, with one socket per channel. Populate the DIMM sockets in the following order: Channel A then Channel B Figure 8-5 DIMM Socket Locations Table 8-1 DIMM Socket Locations Description Socket Color Channel A (populate first) - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 95
populated with the 1-GB DIMM. With this configuration, 2 GB will run as dual channel and 1 GB will run as single channel. ● In any mode, the maximum operational speed is determined by the slowest DIMM in the system. The system will automatically operate in single channel mode, dual channel mode, or - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 96
5. Open both latches of the memory module socket (1), and remove the memory module from the socket (2). Figure 8-7 Removing a DIMM NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. For maximum performance, populate the sockets so - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 97
6. To install a memory module, holding the module by the edges, completely slide it into the slot. Make sure the module is pressed completely into the socket, and then gently push down on the module until it snaps in place. Figure 8-8 Installing a DIMM NOTE: A memory module can be installed in only - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 98
ATI Radeon HD6450 PCIe x16 graphics card, 1 GB ATI Radeon HD6450 PCIe x16 graphics card, 512 MB Spare part number 659354-001 656789-001 659355-001 647451-001 647450-001 The HP Pro 3410 SFF has one PCIe x16 expansion slot, one PCIe x1 expansion slots, and two PCI 2.2 slots. Figure 8-9 Expansion - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 99
Table 8-2 Expansion Slots (continued) Item Description PCIe x1 PCIe x1 expansion slot PCI PCI expansion slot PCI PCI expansion slot To remove, replace, or add an expansion card: 1. Prepare the computer for disassembly (Preparation for Disassembly on page 79). 2. Remove the access panel ( - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 100
b. If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket then away from the inside of the - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 101
8. To install a new expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis so that the bracket on the card is aligned with the open slot on the rear of the chassis. Press the card straight down into the expansion socket on - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 102
10. Connect external cables to the installed card, if needed. Connect internal cables to the system board, if needed. 11. Reconfigure the computer, if necessary. Cable Management Always follow good cable management practices when working inside the computer. ● Keep cables away from major heat - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 103
Cable Connections System board connectors are color-coded to make it easier to find the proper connection. Connector Name ATX_POWER ATX_CPU SYS_FAN CPU_FAN1 F_PANEL F_AUDIO F_USB1 F_USB2 F_USB3 SATA0 SATA1 SATA2 SATA3 Connector Color white white brown white black yellow white white white dark blue - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 104
hard drive 500 GB, 7200 rpm SATA hard drive 320 GB, 7200 rpm SATA hard drive, 2.5-inch Drive Positions Figure 8-14 Drive positions Spare part number 581600-001 581600-001 616608-001 613209-001 621418-001 632938-001 621421-001 621420-001 Table 8-3 Drive Positions 1 5.25-inch external drive bay for - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 105
primary hard drive connects to the power connector labeled P4. the primary optical drive connects to the power connector labeled P3. ● The system does not support Parallel ATA (PATA) optical drives or PATA hard drives. CAUTION: To prevent loss of work and damage to the computer or drive: If you are - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 106
5. If removing an optical drive, disconnect the cables from the rear of the drive. Figure 8-15 Removing the drive cables 6. Remove the Torx screw from the cage. Figure 8-16 Removing the optical drive screw 7. Return the drive to its normal position. 96 Chapter 8 Removal and Replacement Procedures - - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 107
8. Push the optical drive from behind, and then remove it from the front of the computer. Figure 8-17 Removing the optical drive Removing the Hard Drive NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 108
5. On the front of the computer, pull and hold the hard drive release latch to unlock the hard drive. Figure 8-18 Pulling the hard drive release latch 6. With the release latch pulled out, lift the rear of the hard drive. Figure 8-19 Lifting the hard drive 98 Chapter 8 Removal and Replacement - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 109
7. Disconnect the cables from the rear of the hard drive. Figure 8-20 Disconnecting the hard drive cables 8. Remove the hard drive from the computer. Figure 8-21 Removing the hard drive Drives 99 - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 110
9. Remove the four guide screws from the hard drive for use in the replacement hard drive. Figure 8-22 Removing the hard drive guide screws To replace the hard drive, reverse the removal procedures. 100 Chapter 8 Removal and Replacement Procedures - Small Form Factor (SFF) Chassis - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 111
Power Switch Description Power switch/LED assembly Spare part number 656984-001 The power switch is attached to the front of the chassis using tabs (no screws). Its cable routes through metal tabs in the chassis floor. The power switch cable connects to the front USB assembly cable. 1. Prepare the - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 112
the power switch (1) to disengage it from the chassis. 7. Rotate the power switch right to left (2), and then remove it from the computer (3) while routing the cable through the hole in the front of the chassis. Figure 8-25 Removing the power switch To install the power switch, reverse the removal - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 113
Front USB Assembly Description Front I/O and card reader (6-in-1) Spare part number 656983-001 The front USB assembly is secured to the front of the chassis with one screw. Push the assembly into the chassis to remove - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 114
5. Remove the cables from the clip on the base pan of the computer. Figure 8-27 Removing the cables from the clip 6. From the front of the computer, remove the screw that secures the assembly to the front of the chassis. Figure 8-28 Removing the front USB assembly screw 104 Chapter 8 Removal and - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 115
7. Push the left side of the assembly down slightly (1), and then push the assembly into the computer (2). Figure 8-29 Disengaging the front USB assembly 8. Remove the assembly from the computer. To install the front USB assembly, reverse the removal procedure. Front USB Assembly 105 - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 116
Fan Assembly Description Fan Spare part number 656834-001 The fan assembly is attached to the inside floor of the chassis using two screws. The fan is inside of a removal metal cage. 1. - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 117
9. if you need to remove the fan from the metal case, remove the four screws that secure the fan to the case, and remove the fan from the case. Figure 8-31 Removing the fan from the metal case To install the fan, reverse the removal procedure. Fan Assembly 107 - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 118
Fan Sink Description Fan sink Spare part number 657402-001 The fan sink is secured atop the processor with four captive Torx screws. A fan cable connects to the system board. 1. Prepare the computer - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 119
4. Disconnect the cable from the system board (1), lift the fan sink from atop the processor (2) and set it on its side to keep from contaminating the work area with thermal grease. Figure 8-33 Removing the fan sink When reinstalling the fan sink, make sure that its bottom has been cleaned with an - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 120
(2.6-GHz, 3-MB L3 cache, 65W) G540 (2.5 GHz, 2-MB L3 cache, 65W) G530 (2.4 GHz, 2-MB L3 cache, 65W) G530T (2.0 GHz, 2-MB L3 cache, 35W) Spare part number 638419-001 638420-001 638631-001 656790-001 640953-001 638630-001 665121-001-001 657111-001 654601-001 665120-001 638629-001 638628-001 - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 121
6. Carefully lift the processor from the socket (3). CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling them could cause irreparable damage. Once pins are damaged it may be necessary to replace the system board. The heat sink must be installed within 24 - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 122
on the computer. The latest system BIOS can be found on the Web at: http://h18000.www1.hp.com/support/files. Power Supply Description Power supply, 220W Power supply, 270W Spare part number 656722-001 665224-001 WARNING! To reduce potential safety issues, only the power supply provided with the - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 123
5. From the rear of the computer, remove the four screws that secure the power supply to the computer. Figure 8-35 Removing the power supply screws 6. On the inside of the computer, press the tab at the front of the power supply (1), pull the power supply forward, slide it back and toward the side - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 124
System Board Description System board (includes thermal material) Spare part number 665223-001 The system board is secured to the computer with six screws. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 79). 2. Remove - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 125
9. Remove the six screws that secure the system board to the chassis. NOTE: System board appearance may vary. Figure 8-37 Removing the system board screws 10. Slide the system board away from the rear of the computer to disengage the ports, and then lift the board up and out of the chassis. Figure - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 126
change the chassis serial number in the BIOS. in fire or water. ❑ Replace the battery only with the HP/Compaq spare designated for this product. CAUTION: Before replacing the CMOS settings will be cleared. Refer to the Troubleshooting Without Diagnostics on page 140 chapter for information on - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 127
5. To insert the new battery, slide one edge of the replacement battery under the holder's lip with the positive side up (2). Push the other edge down until the clamp snaps over the other edge of the battery. 6. Replace the computer access panel. 7. Plug in the computer and turn on power to the - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 128
the pin assignments for many computer and workstation connectors. Some of these connectors may not be used on the product being serviced. Ethernet BNC Connector and Icon Pin Signal 1 Data 2 Ground USB Connector and Icon Microphone Connector and Icon (1/8" miniphone) Pin Signal 1 +5 VDC - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 129
Headphone Connector and Icon (1/8" miniphone) Line-in Audio Connector and Icon (1/8" miniphone) Line-out Audio Connector and Icon (1/8" miniphone) 4-Pin Power (for CPU) Connector and Icon Pin 1 (Tip) 2 (Ring) 3 (Shield) Signal Audio_left Power_Right Ground Pin 1 (Tip) 2 (Ring) 3 (Shield) Signal - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 130
Monitor Connector and Icon Pin Signal 1 Red Analog 2 Green Analog 3 Blue Analog 4 Not used 5 Ground 6 Ground 7 Ground 8 Ground Pin Signal 9 +5V (fused) 10 Ground 11 Not used 12 DDC Serial Data 13 Horizontal Sync 14 Vertical Sync 15 DDC Serial Clock Serial Interface - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 131
DVI Connector Connector and Icon Pin Signal 1 T.M.D.S. Data2- 2 T.M.D.S. Data2+ 3 T.M.D.S. Data2/4 Shield 4 T.M.D.S. Data4- 5 T.M.D.S. Data4+ 6 DDC Clock 7 DDC Data 8 No Connect 9 T.M.D.S. Data1- 10 T.M.D.S. Data1+ 11 T.M.D.S. Data1/3 Shield 12 T.M.D.S. Data3- Pin Signal - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 132
24-Pin Power Connector Pin Signal 1 +3.3V 2 +3.3V 3 GND 4 +5V 5 GND 6 +5V Pin Signal 7 GND 8 POK 9 +5 Vaux 10 +12V 11 +12V 12 +3.3V Pin Signal 13 +3.3V 14 -12V 15 GND 16 PSON 17 GND 18 GND Pin Signal 19 GND 20 open 21 +5V 22 +5V 23 +5V 24 GND 122 Appendix A Connector Pin - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 133
PCI Express x1, x4, x8, and x16 PCI Express Connector Pin A Pin Signal Pin Signal 1 PRSNT1 6 JTAG3 2 +12V 7 JTAG4 3 +12V 8 JTAG5 4 GND 9 +3.3V 5 JTAG2 10 +3.3V 26 PERn(2) 31 GND 27 GND 32 RSVD 28 GND 33 RSVD 29 PERp3 34 GND 30 PERn3 35 PERp4 51 GND 56 PERp9 52 PERp8 57 - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 134
PCI Express x1, x4, x8, and x16 PCI Express Connector Pin B Pin Signal Pin Signal 1 +12V 6 SMDAT 2 +12V 7 GND 3 RSVD 8 +3.3 V 4 GND 9 JTAG1 5 SMCLK 10 3.3vAux 26 GND 31 PRSNT2# 27 PETp3 32 GND 28 PETn3 33 PETp4 29 GND 34 PETn4 30 RSVD 35 GND 51 PETn8 56 GND 52 GND 57 GND - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 135
be a minimum of 0.75 mm2 or 18AWG, and the length of the cord must be between 1.8 m (6 feet) and 3.6 m (12 feet). The power cord should be routed so that it is not likely to be walked on or pinched by items placed upon it or against it. Particular attention should be paid - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 136
a NEMA 5-15P (15A, 125V) or NEMA 6-15P (15A, 250V) configuration. 3. Appliance coupler, flexible cord, and wall plug must bear a "T" mark and registration number in accordance with the Japanese Dentori Law. Flexible cord must be Type VCT or VCTF, 3-conductor, 0.75 mm2 conductor size. Wall plug must - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 137
-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST messages. If a POST error occurs, the screen will display the error message. To manually switch to the POST Messages Enabled mode during POST, press any key (except F10, - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 138
configuration in Advanced > Onboard Devices. Reset the date and time under Control Panel. If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new battery, or contact an authorized dealer or reseller for RTC battery replacement - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 139
the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on -party memory has been added, test using HP-only memory. 4. Verify proper memory module ECC Modules not supported on this Platform Recently added memory module(s) support 1. If additional - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 140
Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 303-Keyboard Controller Error I/O board keyboard controller. 1. Reconnect keyboard with computer turned off. 2. Replace the system board. 304-Keyboard or System Unit Error Keyboard - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 141
918-Front USB Not Connected Front USB harness has been detached or unseated from motherboard. Reconnect or replace front USB harness. 921-Device in PCI Express slot failed to initialize There is an incompatibility/problem with this device and the system or PCI Express Link could not be retrained - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 142
and run the Drive Protection System test under Storage > DPS Self-test. 2. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) 3. Back up contents and replace hard drive. 1796-SATA Cabling Error One or more SATA devices are improperly attached. For optimal - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 143
Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2201-MEBx Module did not checksum correctly Memory error during POST execution of the 1. Management Engine (ME) BIOS Extensions option ROM. 2. Reboot the computer. Unplug the power - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 144
Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2211-Memory not configured correctly for proper MEBx execution. DIMM1 or XMM1 is not installed. Make sure there is a memory module in the black DIMM1 socket and that it is properly seated - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 145
in which the BIOS could not unlock version. the ME firmware region. 3. If the error still persists, replace the system board. Invalid Electronic Serial Number Electronic serial number is missing. Enter the correct serial number in Computer Setup. POST Numeric Codes and Text Messages 135 - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 146
Recommended Action Green Power LED On. None Computer on. None Green Power LED flashes every two seconds. None Computer in Suspend to RAM mode (some models only) or normal Suspend mode. None required. Press any key or move the mouse to wake the computer. 136 Appendix C POST Error Messages - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 147
heat sink/fan assembly. 4. Contact an authorized reseller or service provider. Red Power LED flashes three 3 times, once OR 2. Check if a device is causing the problem by The incorrect external removing ALL attached devices ( HP-supplied USDT power supply adapter. Interpreting POST Diagnostic Front - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 148
. 3. Replace third-party memory with HP memory. 4. Replace the system board. Mode" section of the Desktop Management Guide for more information. problem is solved. System powers on but is unable to boot. 1. Check that the voltage selector, located on the rear of the power supply (some models - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 149
after fifth iteration but LEDs continue until problem is solved. The current processor does not support a feature previously enabled on this system. working correctly. Try the following: 1. Check that the voltage selector (some models), located on the rear of the power supply, is set to the - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 150
, refer to the Safety & Regulatory Information guide. Before You Call for Technical Support If you are having problems with the computer, try the appropriate solutions below to try to isolate the exact problem before calling for technical support. ● Run the HP diagnostic tool. ● Run the hard drive - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 151
Be in front of your computer when you call. ● Write down the computer serial number, product ID number, and monitor serial number before calling. ● Spend time troubleshooting the problem with the service technician. ● Remove any hardware that was recently added to your system. ● Remove any software - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 152
or other option. See Solving Hardware Installation Problems on page 163 for instructions. ● Be sure that all the supported on the system. ● If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed (embedded video on some models Troubleshooting Without Diagnostics - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 153
Control Panel (Computer Setup can also be used to update the RTC date and time). If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new battery, or contact an authorized dealer or reseller for RTC battery replacement. Cursor - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 154
on how to improve performance by adjusting parameters in the application. 2. Add more memory. 3. Upgrade the graphics solution. Cause unknown. Restart the computer. 144 Appendix D Troubleshooting Without Diagnostics - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 155
replace the heat sink/fan assembly. 4. Contact an authorized reseller or service provider. System does not power on and the LEDs on the voltage selector, located on the rear of the power supply on some models, is set to the appropriate voltage. Proper voltage setting depends on your Problems 145 - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 156
models) not switched to correct line voltage (115V or 230V). Power supply will not turn on because of internal power supply fault. Contact an authorized service board. 3. Check if a device is causing the problem by removing ALL attached devices (such as hard, Troubleshooting Without Diagnostics - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 157
. Only USB diskette drives are supported. NOTE: You may need to reconfigure the computer when you add or remove hardware, such as an additional diskette drive. See Solving Hardware Installation Problems on page 163 for instructions. Table D-3 Solving Diskette Problems Diskette drive light stays on - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 158
Diskette Write in Storage > Storage Options. A problem has occurred with a disk transaction. Cause The directory structure is bad, or there is a problem with a file. Solution Right-click Start, bootable. Solution Replace with a bootable diskette. 148 Appendix D Troubleshooting Without Diagnostics - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 159
the Boot Order enable command. Run Computer Setup and disable Network Server Mode in Security > Password Options. Solving Hard Drive Problems Table D-4 Solving Hard Drive Problems Hard drive error occurs. Cause Hard disk has bad sectors or has failed. Solution 1. Right-click Start, click Explore - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 160
Computer Setup. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. If this is a newly installed drive, run the Computer Setup utility and immediately under the Hard Drive entry. 150 Appendix D Troubleshooting Without Diagnostics - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 161
the carrier into the enclosure frame so that the connector on the rear of the frame is properly seated. If this does not solve the problem, turn off the computer, remove the carrier, and check to see if the connector on the hard drive is properly seated in the carrier. Solving - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 162
alarm on the removable hard drive enclosure has Shut down the computer and contact HP for a replacement been activated. enclosure. Solving Media Card Reader Problems Table D-5 Solving Media Card Reader Problems A write-protected or locked error occurs when attempting to write to the media card - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 163
installed into the computer and you are turning the PC on for the first time. Wait a few during the boot process. Solving Display Problems If you encounter display problems, see the documentation that came have a monitor connection on both the motherboard or an add-in card. Try moving the - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 164
Table D-6 Solving Display Problems (continued) Blank screen (no DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board. Blank screen and the power LED flashes Red six board. 154 Appendix D Troubleshooting Without Diagnostics - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 165
lights or fans may be too close to the monitor. Degauss the monitor. Refer to the documentation that came with the monitor for instructions. Image is not centered. Cause Position may need adjustment. Solution Press the monitor's Menu button to access the OSD menu. Select ImageControl/ Horizontal - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 166
rate are set higher than what the monitor supports. Solution Restart the computer and enter Safe Mode. Change the settings to a supported setting then restart the computer so that the new too high. Lower brightness and/or contrast settings. 156 Appendix D Troubleshooting Without Diagnostics - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 167
display menu. the graphics card. 2. Manually synchronize the Clock and Clock Phase on download either SP32347 or SP32202: http://www.hp.com/support Graphics card is not seated properly or is Cause The font you are using does not support that particular symbol. Solution Use the Character Map - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 168
solutions listed in the following table. Table D-7 Solving Audio Problems Sound cuts in and out. Cause Processor resources are being is set to use a different audio device than speakers. Some graphics cards support audio over the DisplayPort connection, so multiple audio devices may be listed in - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 169
Table D-7 Solving Audio Problems (continued) Sound does not come out of the speaker different audio device as the default output device than what is expected. Solution Some graphics cards support audio over the DisplayPort connection, so multiple audio devices may be listed in Device Manager. Make - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 170
printer and to the common causes and solutions listed in the following table. Table D-8 Solving Printer Problems Printer will not print. Cause Printer is not turned on and online. The correct printer drivers refill it if it is empty. Select online. 160 Appendix D Troubleshooting Without Diagnostics - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 171
causes and solutions listed in the following table. Table D-9 Solving Keyboard Problems Keyboard commands and typing are not recognized by the computer. Cause Solution Keyboard connector is not properly connected. 1. On the Desktop, click Start, click the arrow on the lower right corner of the - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 172
Table D-10 Solving Mouse Problems (continued) Mouse does not respond to movement or is too slow. Cause Mouse may need cleaning. Mouse may need the mouse and clean the internal components with a mouse cleaning kit available from most computer stores. 162 Appendix D Troubleshooting Without Diagnostics - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 173
the new hardware. In Windows, use the Add Hardware Wizard and follow the instructions that appear on the screen. WARNING! When the computer is plugged into an LEDs are codes for specific problems. 3. If you still cannot resolve the issue, contact Customer Support. Solving Hardware Installation - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 174
the faulty module. NOTE: DIMM1 or XMM1 must always be installed. 3. Replace third-party memory with HP memory. 4. Replace the system board. Power LED flashes Red six times, once every second, followed by card. 3. Replace the system board. 164 Appendix D Troubleshooting Without Diagnostics - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 175
These guidelines do not discuss the process of debugging the network cabling. Table D-12 Solving Network Problems Wake-on-LAN feature is not functioning. Cause S5 Maximum Power Saving feature is enabled. S5 Network Connections applet within Windows for link status. Solving Network Problems 165 - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 176
The cable is attached to the incorrect connector. There is a problem with the cable or a device at the other end of the the resource settings for the board. Contact an authorized service provider. Diagnostics passes, but the computer does not Appendix D Troubleshooting Without Diagnostics - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 177
EEPROM. Solution Contact an authorized service provider. Solving Memory Problems If you encounter memory problems, some common causes and install, or remove a DIMM module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 178
Solving Memory Problems System will module with the correct industry-standard device for the computer. On some models, ECC and non-ECC memory modules cannot be mixed. Out of memory third-party memory with HP memory. 4. Replace the system board. 168 Appendix D Troubleshooting Without Diagnostics - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 179
by a two second pause. Cause Solution The current processor does not support a feature previously 1. Install a TXT capable processor. enabled on this came with the optional device. Table D-15 Solving CD-ROM and DVD Problems System will not boot from CD-ROM or DVD drive. Cause Solution The - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 180
automatically recognized a newly installed device. See reconfiguration directions in the Solving Hardware Installation Problems on page 163 section. If the system still does not recognize the new device, to remove parental lock. Reinstall media. 170 Appendix D Troubleshooting Without Diagnostics - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 181
are using the correct media for the drive. 3. Try a different brand of media. Quality varies widely between manufacturers. Solving USB Flash Drive Problems If you encounter USB flash drive problems, common causes and solutions are listed in the following table. Table D-16 Solving USB Flash Drive - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 182
flash drive only after the operating system boots. Solving Front Panel Component Problems If you encounter problems with devices connected to the front panel, refer to the common causes If possible, replace the cable. 2. Restart the computer. 172 Appendix D Troubleshooting Without Diagnostics - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 183
> USB Security. Solving Internet Access Problems If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to modem and the computers's RJ-45 connector. (If the connection is good, the "PC" LED light on the front of the cable/DSL modem will be on.) IP address - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 184
PCI-SV92PP Soft Modem. 6. On the General tab, click Diagnostics. 7. Click Query Modem. A "Success" response indicates the modem is connected and working properly. 174 Appendix D Troubleshooting Without Diagnostics - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 185
supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Table D-19 Solving Software Problems Computer will not continue and no HP and conditions. Computer will not continue after HP logo screen has appeared. Cause Solution System - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 186
to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords if they are set. Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance. 176 Appendix D Troubleshooting Without Diagnostics - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 187
security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 188
models 3400/3405 or PASSWORD on model 3410. NOTE: The password jumper is blue so that it can be easily identified. For assistance locating the password jumper and other system board components, see the Illustrated Parts & Service Map (IPSM). The IPSM can be downloaded from http://www.hp.com/support - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 189
on models 3400/3405 or CMOS on model 3410. NOTE: The password jumper is blue so that it can be easily identified. For assistance locating the password jumper and other system board components, see the Illustrated Parts & Service Map (IPSM). The IPSM can be downloaded from http://www.hp.com/support - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 190
models only) ● Creating system restore points ● Recovering individual files ● Restoring the computer to a previous state ● Recovering information using recovery tools NOTE: For detailed instructions, perform a search for these topics in Help and Support. NOTE: In case of system instability, HP - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 191
support store more information than CDs, so using them for backup reduces the number of recovery discs required. ● When backing up to discs, number each on-screen instructions to set up your backup, create a system image (select models only), or create a system repair disc (select models only). NOTE - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 192
section in this guide. Using the Windows Recovery Tools To recover information you previously backed up, follow these steps: 1. Select Start > All Programs > Maintenance > Backup and Restore. 2. Follow the on-screen instructions to recover your system settings, your computer (select models only), or - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 193
instructions. NOTE: For additional information on recovering information using the Windows tools, perform a search for these topics in Help and Support discs you previously created (select models only), you must use System Recovery discs that you can obtain from HP Support to reboot the computer and - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 194
the Windows 7 operating system DVD into the optical drive before the Windows operating system loads. 3. When prompted, press any keyboard key. 4. Follow the on-screen instructions. 5. Click Next. 6. Select Repair your computer. 7. Follow the on-screen - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 195
kg 0° to 40°C -30° to 65°C 15-95% 15-95% 2286 m 4572 m Energy Consumption Heat Dissipation* Normal Operation Sleep (Energy Star Low Power Mode) Off Model 230 VAC 55.6 W 1.45 W 0.90 W 300W Rated Voltage Range 100-240 VAC 1 *Heat dissipation is calculated based on the measured watts, assuming the - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 196
Nonoperating Relative Humidity (noncondensing) Operating Maximum Altitude (unpressurized) Operating Nonoperating Power Supply Energy Consumption Normal Operation Sleep (Energy Star Low Power Mode) Off Model Rated Voltage Range 12.77 in 4.98 in 15.61 in 13.9 lb 32° to 104°F -22° to 149°F 15-95% 15 - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 197
80 SFF spare part number 80 spare part number 19, 26, 43 access panel, SFF spare part number 26, 31 audible codes 136 audio problems 158 B backing up 126 creating a backup 180 Customer Support 140, 176 D disassembly preparation 42 SFF 79 diskette problems 147 drive connectors 59 drives connecting - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 198
26, 63 front I/O device removal and replacement 63 front I/O, power switch assembly SFF removal and replacement 103 front panel problems 172 G general problems 143 graphics card, spare part number 30, 31, 88 grounding methods 36 H hard drive proper handling 41 removing 61 SATA characteristics 33 SFF - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 199
28 system board removal and replacement 114 system board, spare part number 27 small form factor components 4 software problems 175 servicing computer 40 spare part number tamper-resistent wrench 40 Torx T-15 screwdriver 40 specifications computer 185 memory 45, 83 static electricity 35 system - HP Pro 3400 | HP Pro 3400 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3410 - Page 200
U USB pin assignments 118 V ventilation, proper 38 W Wake-on-LAN feature 165 Windows 7 operating system DVD 183 190 Index
Maintenance & Service Guide
HP Pro 3400 Microtower Business PC
HP Pro 3405 Microtower Business PC
HP Pro 3410 Microtower Business PC
HP Pro 3410 Small Form Factor Business PC