HP Pro Tower 480 G9 Desktop PC Maintenance and Service Guide

HP Pro Tower 480 G9 Desktop PC Manual

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  • HP Pro Tower 480 G9 Desktop PC | Maintenance and Service Guide - Page 1
    Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
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    for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select Manuals. Software terms By
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    with a disinfectant ...14 Cleaning the computer case ...15 Cleaning the keyboard ...15 Cleaning the monitor ...16 Cleaning the mouse ...16 Service considerations...16 Tools and software requirements ...16 Screws...16 Cables and connectors...17 Hard drives...17 Lithium coin cell battery ...17 SATA
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    Speaker ...42 Power supply ...43 System board...44 Wireless antennas and cables ...46 5 Troubleshooting without diagnostics...48 Before you call for technical support ...48 Helpful hints ...49 Solving general problems...49 Cannot access the Computer Setup (F10) Utility when booting the computer 50
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    Keyboard commands and typing are not recognized by the computer 58 Mouse does not respond to movement or is too slow 59 Solving hardware installation problems ...59 A new device is not recognized as part of the system 59 Computer will not start...60 Power light blinks red three times and then
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    Solving internet access problems ...65 Unable to connect to the internet ...65 Cannot automatically launch internet programs...66 Solving software problems ...66 Computer Help and Support (select products only)...........97 Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant 98
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    Starting HP PC Hardware Diagnostics UEFI...100 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive 100 Downloading the latest HP PC Hardware Diagnostics UEFI version 100 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)........101 Using
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    with an overview of your computer's features. Standard configuration features To identify a typical computer configuration, read this section. Features vary depending on the model. For support assistance and to learn more about the hardware and software installed on your computer model, run the HP
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    10 Gbps port with HP Sleep and Charge NOTE: The combo jack supports headphones, line output devices, microphones, line input devices, CTIA-style light blinks red, the computer displays a diagnostic code to indicate a problem. See Interpreting POST diagnostic front panel lights and audible codes on
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    computer has a unique serial number and a product ID number that are located on the exterior of the computer. Keep these numbers available when contacting customer service for assistance. Serial number location 3
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    4 Chapter 1 Computer features
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    improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components To identify the computer major components, use this
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    Table 2-1 Computer major components and their descriptions (continued) Item Description (3) Solid-state drive (4) Hood sensor (5) System board (includes replacement thermal material) (6) Rear fan (7) System chassis (8) Option board USB Type-C® (2) USB Type-A ports HDMI DisplayPort
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    Table 2-1 Computer major components and their descriptions (continued) Item Description (15) Card reader (16) Hood lock (17) Heat sink (18) Front bezel * Expansion cards NVIDIA® Quadro® T400 Parallel port Serial port + PS/2 * Wireless antennas * not illustrated Mass storage
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    Table 2-2 Mass storage devices and their descriptions (continued) Item Description 256 GB, PCIe-4 × 4, TLC 256 GB Solid-state drive heat sink (not illustrated) (2) Optical drive DVD-ROM DVD±RW (3) Hard drive 2 TB, 7200 rpm, 3.5 in 1 TB, 7200 rpm, 3.5 in 500 GB, 7200 rpm, 3.5 in
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    Table 2-3 Miscellaneous parts and their descriptions (continued) Description Mouse PS/2, optical USB HP 125 antimicrobial, wired HP 125 wired HP 128 laser, wired HP 655 wireless mouse + keyboard Keyboard USB slim, smartcard PS/2, slim USB HP 125, wired HP 125 antimicrobial, wired Power cord (C13, 1.
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    information for the computer. Adherence to the procedures and precautions is essential for proper service. IMPORTANT: When the computer is plugged into an AC power source, AC voltage is always applied to the system board. You must disconnect the power
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    Table 3-1 Static electricity occurrence based on activity and humidity (continued) Motions of bench worker Relative humidity 400 V 800 V Removing DIPs (dual in-line packages) from plastic tube 400 V 700 V Removing DIPs from vinyl tray 2,000 V 4,000 V Removing DIPs from polystyrene foam
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    dissipative surfaces. ● Keep work area free of nonconductive materials such as ordinary plastic assembly aids and polystyrene foam. ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. Recommended materials and equipment HP recommends the these materials and
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    Operating guidelines This information details how to prevent overheating and to help prolong the life of the computer. ● Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. ● Operate the computer on a sturdy, level surface. Leave a 10.2 cm (4 inch)
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    Removing dirt and debris from your computer Here are the recommended steps to clean dirt and debris from your computer. 1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the surfaces. 2. Turn off your device and unplug the power cord and other
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    3. Moisten a microfiber cloth with a mixture of 70% isopropyl alcohol and 30% water. The cloth should be moist, but not dripping wet. CAUTION: Do not use any of the following chemicals or any solutions that contain them, including spray-based surface cleaners: bleach, peroxides (including hydrogen
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    considerations Keep these considerations in mind during the disassembly and assembly of the computer. Tools and software requirements Servicing the computer requires these tools. ● Torx T-15 screwdriver ● Flat-bladed screwdriver (can sometimes be used in place of the Torx screwdriver) ● Phillips
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    caught or snagged by parts being removed or replaced. IMPORTANT: When servicing this computer, be sure to place cables in their proper location and replacement chapter for the chassis that you are working on for instructions on the replacement procedures. WARNING! This computer contains a lithium
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    SATA hard drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive. The SMART drive tracks fault prediction
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    guide are available on all computers. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/partsurfer/, select your country or region, and then follow the on-screen instructions servicing
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    components on page 5. The memory sockets on the system board are populated with at least one preinstalled memory module. To achieve the maximum memory support, you can populate the system board with up to 64 GB of memory configured in a high-performing dual-channel mode. For proper system operation
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    NOTE: The system does not operate properly if you install unsupported memory modules. There are two memory sockets on the system board, with two sockets per channel. The sockets are labeled DIMM1 and DIMM3. IMPORTANT: You must disconnect the power cord and wait approximately 30 seconds for the power
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    2. To install a memory module, open both latches of the memory module socket (1), and insert the memory module into the socket (2). Press the module down into the socket so that the module is fully inserted and properly seated. Be sure that the latches are in the closed position (3). NOTE: A memory
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    2. Push the green release latch on the back of the drive (2), and then slide the drive forward and out of the front of the computer (3). 3. If you are installing an optical drive in a bay covered by a bezel blank, remove the front bezel (Front bezel on page 24), and then remove the bezel blank (
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    system board. See System board connections on page 26 for an illustration of the system board drive connectors. Front bezel To remove the front bezel, use these procedures. Before removing the front bezel, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly
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    2. Install the security screw through the hole in the center retainer tab on the front bezel to secure the bezel in place (2). To remove the front bezel security screw, reverse the removal procedure. Bezel blanks To remove the bezel blanks, use these procedures. On some models, bezel blanks might be
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    ▲ To remove bezel blank, press the release tab on the inside of the blank (1), and then rotate the blank off the front of the bezel (2). System board connections Use this illustration and table to determine system board connection locations. Table 4-1 System board connections Item Component (1)
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    Table 4-1 System board connections (continued) Item Component (5) WLAN module (6) Power supply (7) Drive power connector (8) Solid-state drive (SSD1) (9) Any SATA device other than the primary hard drive (10) Card reader (11) Speaker Item Component (16) PCI Express ×16 slot (17
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    1. To release the battery from its holder, squeeze the metal clamp that extends above one edge of the battery (1). When the battery pops up, lift it out (2). 2. Slide the replacement battery into position with the positive side up. The battery holder automatically secures the battery in the proper
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    2. Release the slot cover retention latch that secures the slot covers by lifting the tab on the latch and rotating the latch to the open position. 3. If you are removing a PCI Express ×1 card, hold the card at each end and carefully rock it back and forth until the connectors pull free from the
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    from the socket. Lift the card straight up (2) and then away from the inside of the chassis to remove it (3). 5. Store a removed card in antistatic packaging. 6. If you are not installing a new expansion card, install an expansion slot cover to close the open slot. CAUTION: After removing an
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    Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. Handle a drive carefully; do not drop it. Do not use excessive force when inserting a drive. Avoid exposing a hard drive to liquids, temperature extremes, or products
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    To remove the hard drive under the drive cage: 1. Disconnect the power and data cables from the back of the hard drive (1). 2. While holding the drive, remove the three screws that secure the drive to the cage (2) and then remove the drive from the bottom of the drive cage (3). You can install 3.5
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    Drive cage screw locations Use this information to determine screw installation locations for different drive sizes. You can install 3.5 inch and 2.5 inch drives into the drive cage. (1) 3.5 inch drive (2) 2.5 inch drive Drive cage To remove the drive cage, use these procedures. Before removing the
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    3. Remove the optical drive (see Optical drive on page 22). 4. Remove the front bezel (see Front bezel on page 24). Remove the drive cage: 1. Remove the Torx screw from the front of the computer (1). 2. Lift the tab on the inside-left of the drive cage (2) and rotate the cage upward to approximately
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    2. Lift the drive up (1), and then pull the drive out of the system board connector (2). To install the solid-state drive module, reverse the removal procedure. WLAN module To remove the WLAN module, use these procedures. For a list of available WLAN modules, see Computer major components on page 5.
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    Remove the WLAN module: 1. Remove the plastic shield that covers the antennas where they are connected to the module (1). 2. Disconnect the antenna cables from the module (2). NOTE: The WLAN antenna cable labeled 1/MAIN connects to the WLAN module Main terminal. The WLAN antenna cable labeled 2/AUX
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    Fan To remove the fan, use these procedures. Before removing the fan, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 19). 2. Remove the access panel (see Access panel on page 19). Remove the fan: 1. Disconnect the fan cable from the system board
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    3. Pull the serial port into the computer to remove it (3). To install the serial port, reverse the removal procedure. Hood sensor To remove the hood sensor, use these procedures. Before removing the hood sensor, follow these steps: 1. Prepare the computer for disassembly (see Preparation for
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    Option board To remove the option board, use these procedures. For a list of available option boards, see Computer major components on page 5. Before removing the option board, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 19). 2. Remove the
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    2. Remove the access panel (see Access panel on page 19). Remove the heat sink: 1. Disconnect the fan cable from the system board (1). 2. In the order indicated on the heat sink, loosen the four captive Torx screws (2). IMPORTANT: Remove heat sink retaining screws in diagonally opposite pairs (as in
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    To replace the heat sink, reverse the removal procedures. Processor To remove the processor, use these procedures. For a list of available processors, see Computer major components on page 5. Before removing the processor, follow these steps: 1. Prepare the computer for disassembly (see Preparation
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    Card reader To remove the card reader, use these procedures. Before removing the card reader, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 19). 2. Remove the access panel (see Access panel on page 19). 3. Remove the optical drive (see Optical
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    5. Remove the drive cage (see Drive cage on page 33). Remove the speaker: 1. Remove the cable from the clip in the chassis (1). 2. Disconnect the speaker cable from the system board connector (2). 3. Pull the rubber holders (3) away from the speaker to release it. 4. Pull the speaker into the
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    3. Remove the three Torx screws (5) that connect the power supply to the rear of the chassis. 4. Press the release lever at the front of the power supply (6), slide the power supply toward the front of the computer, and then lift the power supply out of the chassis (7). To install the power supply,
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    ● Processor (see Processor on page 41) Remove the system board: 1. Disconnect all cables from the system board, and make note of their locations for installation. 2. Remove the seven Torx screws that secure the system board to the computer. 3. Lift the front of the system board (1), and then remove
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    Wireless antennas and cables To remove the wireless antennas and cables, use these procedures. The cables route from the WLAN module to the antennas mounted on the front of the computer. Before removing the wireless antennas and cables, follow these steps: 1. Prepare the computer for disassembly (
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    7. Pull the antenna cable out through the hole in the front of the chassis (4). To install the wireless antennas and cables, reverse the removal procedures. Wireless antennas and cables 47
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    guide. Before you call for technical support If you are having problems with the computer, try these solutions to isolate the exact problem before calling for technical support and product ID number. ● Spend time troubleshooting the problem with the service technician. ● Remove any hardware that was
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    Care Packs), call your local authorized service provider or dealer. Helpful hints If you encounter problems with the computer or software, see other than the factory-installed operating system, check to be sure that it is supported on the system. NOTICE: When the computer is plugged into an AC power
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    Computer will not respond to keyboard or mouse Use this information to troubleshoot the computer. Cause Computer is in Sleep state. System has locked date and time.) If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new battery
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    , power loss, or computer malfunction, you must manually disable the Smart Cover lock. A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store. Poor performance Use this information to troubleshoot the computer. Cause Processor is too hot
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    the computer. Computer turned off automatically and the power light blinks red four times and then white two times Use this information to troubleshoot the computer. Cause Processor thermal protection activated. A fan might be blocked or not turning, or the heat sink is not properly attached to
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    replace the power supply. 6. Replace the system board. Solving power problems These tables provide common causes and solutions for power problems. Power supply shuts down intermittently Use this information to troubleshoot the computer. Cause If the computer has a voltage selector, the voltage
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    4. Replace the power supply. 5. Replace the system board. Solving hard drive problems These tables provide common causes and solutions for hard drive problems. Hard drive error occurs Use this information to troubleshoot the computer. Cause Hard disk has bad sectors or has failed. Solution 1. In
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    it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. If this is a newly installed drive, run Options. Nonsystem disk/NTLDR missing message Use this information to troubleshoot the computer. Cause The system is trying to start from
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    If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in these tables. Sound cuts in and out Use this information to troubleshoot the computer. Cause Processor resources are being used by other open applications. Solution Shut down
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    jack to its default value. Solving printer problems If you encounter printer problems, see the documentation that came with the printer and the common causes and solutions listed in these tables. Printer will not print Use this information to troubleshoot the computer. Cause Printer is not turned
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    If you encounter keyboard or mouse problems, see the documentation that came with the equipment and the common causes and solutions listed in these tables. Keyboard commands and typing are not recognized by the computer Use this information to troubleshoot the computer. Cause Keyboard connector is
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    not respond to movement or is too slow Use this information to troubleshoot the computer. Cause Mouse connector is not properly plugged into the lose any unsaved data. Follow the instructions that came with the mouse. Solving hardware installation problems You might need to reconfigure the computer
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    the computer system. Reboot the computer and follow the instructions for accepting the changes. Use Windows Device Manager to problems. 3. If you still cannot resolve the issue, contact Customer Support. Power light blinks red three times and then white two times Use this information to troubleshoot
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    Some common causes and solutions for network problems are listed in these tables. The guidelines do not discuss the process of debugging the network cabling. Network driver does not detect network controller Use this information to troubleshoot the computer. Cause Network controller is disabled
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    . The cable is attached to the incorrect connector. There is a problem with the cable or a device at the other end of the . Contact an authorized service provider. Diagnostics passes, but the computer does not communicate with the network Use this information to troubleshoot the computer. Cause
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    troubleshoot the computer. Cause Unprogrammed EEPROM. Solution Contact an authorized service provider. Solving memory problems If you encounter memory problems or remove a memory module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the
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    the system board. Solving USB flash drive problems If you encounter USB flash drive problems, common causes and solutions are listed in these tables. USB flash drive is not seen as a drive letter in Windows Use this information to troubleshoot the computer. Cause The drive letter after the
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    If you encounter internet access problems, consult your internet service provider (ISP), or see the common causes and solutions listed in these tables. Unable to connect to the internet Use this information to troubleshoot the computer. Cause Internet Service Provider (ISP) account is not set
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    -installed operating system, it might not be supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Computer will not start up and the HP logo does not appear Use this information to troubleshoot the computer. Cause ROM issue - POST
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    information about a USB device and restoring it on one or more computers. ● Enable or disable DriveLock security or securely erase a hard drive (when supported by drive). Using Computer Setup (F10) Utilities You can access Computer Setup only by turning the computer on or restarting the system. To
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    after exiting the F10 Setup screen. Computer Setup Main This table provides information about the Computer Setup Main menu. NOTE: Support for specific Computer Setup options can vary, depending on the hardware configuration. Table 6-1 Computer Setup Main Option Description System Information
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    BIOS Version If this option is selected, the system is locked to the current BIOS version, and updates are not allowed. Native OS Firmware Update Service Allows the operating system to drive firmware updates (for example, Windows Update). Computer Setup Main 69
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    back to any previous version of BIOS. ■ Restricted Rollback to older BIOS: If selected, Minimum BIOS Version becomes active, which lets you manually enter the minimum BIOS version that you can roll back to. Minimum BIOS Version Defaults to current version. Read-only unless restricted rollback is
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    , exits Computer Setup, and reboots. Computer Setup Security This table provides information about the Computer Setup Security menu. NOTE: Support for specific Computer Setup options can vary, depending on the hardware configuration. Table 6-2 Computer Setup Security Option Description Create
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    Block on every boot: Select to enable HP Sure Start. Default is disabled. ● BIOS Data Recovery Policy: Select Automatic or Manual to determine data recovery process. Manual recovery is intended only for situations when you want forensic analysis before HP Sure Start recovery. When this policy is
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    UEFI CA key: Disabling this setting alters the Secure Boot key list to further restrict the allowed software components. Set this option to disable to support Device Guard. Default is enabled. Computer Setup Security 73
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    power up when changes are made to system security policy. The user must manually agree to those changes before the change is confirmed. Default is enabled. Guard Extensions (SGX) Intel SGX is a set of processor code instructions from that allows user-level code to allocate private regions of memory
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    of System Hard Drive Enabling this feature saves the GUID Partition Table (GPT) of the system hard drive. selection appears only when at least one drive that supports the DriveLock feature is attached to the system. IMPORTANT reset security settings during a service event. Default is enabled.
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    Computer Setup Advanced This table provides information about the Computer Setup Advanced menu. NOTE: Support for specific Computer Setup options can vary, depending on the hardware configuration. Table 6-3 Computer Setup Advanced (for advanced users) Option Heading Display Language Lets you
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    Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Shortcut to Temporarily Override Boot Order To boot one time from a device other than the default device specified in Boot Order, restart the computer and press esc (to access the Startup menu) and then f9 (Boot
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    (AMD® products only) Enables AMD-V and AMD-Vi virtualization features on AMD-based systems Enhanced Hello Sign-in (systems with supporting hardware for biometric identification only) Allows for secure logon using the Windows Hello feature. DMA Protection Enables DMA redirection using IOMMU for
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    users) (continued) Option Heading Provides ACPI structure to enable HP common software application framework. The driver is provided in the latest HP support software that you can download from the web. NOTE: Device Manager shows an alert if this setting is enabled without the HP application
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    Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Microphone Clear to disable the integrated microphone. This does not affect devices plugged into audio jacks. The disable and lock setting prevents other audio ports from being remapped to the microphone function in
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    Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Lets you enable specific serial ports. Default is enabled. Serial Port Voltage (Retail Point-of-Sale models only; ports vary by model) Lets you configure powered serial port voltage selection on RPOS units that
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    Key Provisioning Support Enables AMT provisioning using a USB storage device. Default is disabled. USB Redirection Support USB redirection CIRA Timeout (min.) CIRA is Customer Initiated Remote Assistance, an Intel service to help users employing Active Management Technology (AMT). Default is 1.
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    -express interface, thus any Thunderbolt device that requires PCI-Express will not function correctly. Native PCIe Hot Plug Enables hot plug support to the system PCI-Express bus. Remote HP PC Hardware Diagnostics Settings Sets the configuration for Remote HP PC Hardware Diagnostics, including
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    -Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST messages. If a POST error occurs, the screen will display the error message. To manually switch to the POST Messages Enabled mode during POST, press any key (except f10
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    008-Microcode Patch Error Processor is not supported by the BIOS. 009-PMM Allocation Error during MEBx Download Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM. Recommended action section for instructions on installing a new battery. 1. Upgrade BIOS to
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    1. If additional memory was recently ECC memory error correction. added, remove it to see if the problem remains. 2. Check product documentation for memory support information. 2E6-Memory Not Configured Correctly for DIMM1 is not installed. Proper MEBx Execution Be sure that a memory module
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    board. User Diagnostics (f2 during boot-up) might help identify any problem with specific devices. 301-Hard Disk 1: SMART Hard Drive Detects Imminent hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) 3. Back up contents and replace hard drive. 302-Hard Disk 2:
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    41B-Device in PCI Express Slot Failed To Initialize There is an incompatibility or problem with a PCIe device and the system or PCIe link could not be installed in the system that is not supported and has been disabled. Replace with a supported module. 800-Keyboard Error Keyboard failure
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    Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 801-Keyboard or System Unit Error Keyboard failure. 1. Reconnect the keyboard with computer turned off. 2. Be sure that none of the keys are pressed. 3. Replace the keyboard. 4.
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    Interpreting POST diagnostic front panel lights and audible codes This section identifies the front panel light codes as well as the audible codes that can occur before or during POST that might not have an error code or text message associated with them. CAUTION: When the computer is plugged into
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    graphics initialization. 3.4 The system board displays a power failure (crowbar).* 3.5 The processor is not detected.* 3.6 The processor does not support an enabled feature. Thermal 3.7 The access panel/top cover has been opened since last boot. 4.2 A processor over temperature condition
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    8 Password security and resetting CMOS This computer supports two security password features that you can establish through the Computer Setup Utilities menu: administrator password and power-on password. When you establish only an
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    1. Turn on or restart the computer. To delete the Setup password, go to step 2. To delete the Power-on password, go to step 3. 2. To delete the Setup password, as soon as the computer turns on: - Press esc while the "Press the ESC key for Startup Menu" message is displayed. - Press f10 to enter
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    that you have. NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. IMPORTANT: HP recommends that you follow the Restoring and recovery methods on
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    available in Windows. The System Restore software can automatically or manually create restore points, or snapshots, of the system files and , contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. To
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    device drivers ● Software applications, in the case of a custom image To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Follow the on-screen instructions to find your product and locate your documentation. 96 Chapter 9 Backing up, restoring, and recovering
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    perform troubleshooting steps before open the Event Automation Service (EAS) page, where support. Accessing HP PC Hardware Diagnostics Support Assistant or the Start menu. Accessing HP PC Hardware Diagnostics Windows from HP Help and Support Support. 1. Select the Start button, and then select HP Help and Support
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    type support, and then select HP Support Assistant. - or - Select the question mark icon (select products only) in the taskbar. 2. Select Troubleshooting and fixes test that you want to run, and then follow the on-screen instructions. NOTE: To stop a diagnostic test, select Cancel. Downloading HP PC
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    product name or number. 1. Go to http://www.hp.com/support. 2. Select Software and Drivers, select your type of product, select Download, and then follow the on-screen instructions to select the specific Windows diagnostics version to in solving the problem: Downloading HP Hardware Diagnostics Windows by
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    scan the failure ID code that appears on the next screen. The HP Customer Support - Service Center page appears with your failure ID and product number automatically filled in. Follow the on-screen instructions. - or - Contact support, and provide the failure ID code. NOTE: To start diagnostics on
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    the product name or number. 1. Go to http://www.hp.com/support. 2. Enter the product name or number, select your computer, and then select your operating system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI Diagnostics version for your
  • HP Pro Tower 480 G9 Desktop PC | Maintenance and Service Guide - Page 109
    ● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in interactive mode by selecting Execute Remote HP PC Hardware Diagnostics. ● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a
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    nonvolatile memory that can contain personal data after the system has been turned off and the hard drive has been removed, use these instructions. HP business computer products that use Intel®-based or AMD®-based system boards contain volatile DDR memory. The amount of nonvolatile memory present
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    Utilities. d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and then follow the on-screen instructions to continue. - or - Clear the contents of the drive using the following Disk Sanitizer commands steps: i. Turn on or restart the computer, and
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    want to clear, and then follow the on-screen instructions to continue. NOTE: The amount of time it takes table to troubleshoot nonvolatile memory usage. Table 11-1 Troubleshooting steps for computer configuration data for select platforms that support HP Sure Start. For more information,
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    Table 11-1 Troubleshooting steps for go to http://www.hp.com/ support. Select Find your product, and then follow the on-screen instructions. Intel 1.5 MB or 7 MB this utility. product for be populated by a remote manuals and management console or specific product local applications that
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    -screen instructions. 2. What is a UEFI BIOS, and how is it different from a legacy BIOS? The Unified Extensible Firmware Interface (UEFI) BIOS is an industry-standard software interface between the platform firmware and an operating system (OS). It replaces the older BIOS architecture but supports
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    an OS is loaded. BIOS provides a secure runtime environment that supports a Graphic User Interface (GUI). In this environment, you can . c. Follow the on-screen instructions. d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions. 7. How can the Custom Secure
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    window, select Secure Boot, select Clear Secure Boot Keys, and then follow the on-screen instructions to continue. Using HP Sure Start (select products only) Select computer models are configured with on HP Sure Start, go to http://www.hp.com/support. Using HP Sure Start (select products only) 109
  • HP Pro Tower 480 G9 Desktop PC | Maintenance and Service Guide - Page 117
    12 Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage of 100 V ac-120 V ac or 220 V ac-240 V ac. Power supplies on those computers that do not have external
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    Table 12-1 Power cord country-specific requirements (continued) Country Austria (1) Accrediting Agency OVE Country Japan (3) Accrediting Agency METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) CSA Sweden (1) SEMKO Denmark (1) DEMKO Switzerland (1) SEV Finland (1) SETI United
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    13 Specifications This section provides specifications for your computer. Table 13-1 Specifications Metric U.S. Dimensions Height Width Depth Approximate weight 337 mm 155 mm 308 mm 13.27 in 6.1 in 12.13 in 1 DDR, HDD, ODD 2 DDR, 2 HDD, ODD, graphic card Temperature range 5.31 kg 6.58 kg
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    security cable loop 3 Advanced menu, Computer Setup 76 audible codes 90 audio problems 56 audio-out (headphone)/audio-in (microphone) combo jack 2 audio-out Computer Setup Utility 67 country power cord set requirements 110 Customer Support 48 D deleting a Power-On password 92 deleting a Setup
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    10, 16 security cable slot 3 Security menu, Computer Setup 71 serial number location 3 serial port 3 removal 37 service considerations 10, 16 Setup password 92 software problems 66 servicing computer 10, 16 solid-state drive module removal and replacement 34 solid-state drives 7 speaker illustrated
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    T temperature control 10, 13 tools, servicing 10, 16 Torx T15 screwdriver 10, 16 troubleshooting without diagnostics 48 U USB port 3 USB SuperSpeed 10 Gbps port 2 USB SuperSpeed 5 Gbps port 3 USB Type-C 10 Gbps port with HP Sleep and Charge 2 using
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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.