HP ProBook 6565b HP ProBook 6565b Notebook PC - Maintenance and Service Guide
HP ProBook 6565b Manual
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- HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 1
HP ProBook 6565b Notebook PC Maintenance and Service Guide - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 2
© Copyright 2011 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Advanced Micro Devices, Inc. AMD are trademarks of Advanced Micro Devices, Inc. Microsoft, Windows, and Windows Vista are either trademarks - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 3
or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 4
iv Safety warning notice - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 5
TouchPad ...9 Lights ...10 Buttons and fingerprint reader 11 Keys ...13 Front ...14 Left ...15 Rear ...16 Right ...17 Bottom ...18 3 Illustrated parts catalog ...20 Service Removal and replacement procedures ...33 Preliminary replacement requirements 33 Tools required ...33 Service considerations - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 6
drive ...47 Upgrade bay ...49 Hard drive ...51 RTC battery ...53 Memory modules ...54 WWAN module ...56 WLAN module ...58 Bluetooth module ...61 Modem module ...62 Fan ...64 Heat sink ...65 Processor ...68 Keyboard ...70 Bottom cover ...72 Speaker assembly ...76 RJ-11 jack cable ...78 Function - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 7
BIOS version 98 Downloading a BIOS update 98 Using System Diagnostics ...99 6 Specifications ...100 Computer specifications ...100 39.6-cm (15.6-in), HD display specifications 101 39.6-cm (15.6-in), HD+ display specifications 102 Hard drive specifications ...103 Blu-ray BD-R/RE + DVDSM DL Drive - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 8
viii - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 9
[APU]) Chipset (Fusion Controller Hub) Graphics Panel Memory Description HP ProBook 6565b Notebook PC AMD Quad- Supports dual-display ports through the dock All display assemblies include 2 wireless local area network (WLAN) antennas 39.6-cm (15.6-in) HD, anti-glare, LED SVA (1366x768) 39.6-cm (15 - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 10
Upgrade bay Microphone Audio Webcam Description Supports the following configurations: ● 16384 (8192 × 2) ● 8192 (8192 × 1) ● 8192 (4096 × 2) ● 6144 (4096 + 2048) ● 4096 (2048 × 2) ● 4096 (4096 × 1) ● 3072 (2048 + 1024) ● 2048 (2048 × 1) Supports 9.5-mm or 7-mm, 6.35-cm (2.50-in) SATA hard drives - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 11
with SD, MMC support Audio-in (stereo microphone) Audio-out (stereo headphone) DisplayPort 1.1a RJ-11 (modem) RJ-45 (Ethernet, includes link and activity lights) USB 2.0 (4) eSATA/USB 2.0 combo port VGA (Dsub 15-pin) supporting 1920 × 1200 external resolution at 75-GHz (hot plug with auto-detect) 3 - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 12
system Description 1394a Serial port 3-pin AC power Secondary battery connector Docking connector HP Docking Station HP Advanced Docking Station Keyboard with numeric keypad Dual point Spill-resistant design Full chiclet keyboard Touchpad includes: on/off button, supports 2-way scroll with legend - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 13
Windows 7 Home Premium) Web-only support: Windows XP Professional 32 Windows Vista Enterprise 32/64 Windows Vista Business 32/64 Windows 7 Enterprise 32/64 Windows 7 Ultimate 32/64 Certified: Microsoft WHQL Novell: SuSE Linux End-user replaceable parts: AC adapter Battery (system) Hard drive Memory - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 14
Category Description Optical drive Mini-PCI components (WLAN, WWAN, SIM) Modem Keyboard Bluetooth module 6 Chapter 1 Product description - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 15
Component (1) Internal display switch (2) WLAN antennas (2)* (3) WWAN antennas (2)* (select models only) (4) Internal microphone(s) (1 or 2 depending on model) (5) Webcam light (select models only) Description Turns off the display or initiates Sleep if the display is closed while the - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 16
video and captures still photographs. To use the webcam, select Start > All Programs > HP > HP Webcam. *The antennas are not visible from the outside of the computer. For optimal country or region. These notices are located in Help and Support. 8 Chapter 2 External component identification - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 17
items on the screen. NOTE: Vertical scrolling is supported on the right edge of the TouchPad. Functions like the left button on an external mouse. Can be used with the pointing stick and functions like the right button on an external mouse. Functions like the right button on an external mouse. Top - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 18
is off or in Hibernation. NOTE: For more information, refer to the HP Quickweb software Help ● Amber: Computer sound is off. ● Off: Computer sound is on. ● On: The Windows® calculator function is on. ● Blinking: The Windows calculator has been activated. On: Num lock is on. 10 Chapter 2 External - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 19
and fingerprint reader Component (1) (2) TouchPad on/off button Power button (3) Wireless button Description Turns the TouchPad on Windows Vista-Select Start > Control Panel > System and Maintenance > Power Options ● Or refer to the HP Notebook Reference Guide. Turns the wireless feature - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 20
computer does not have HP QuickWeb software, the button does not perform any action or function. Mutes and restores speaker sound. Opens the Windows calculator function. (7) Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a password logon. 12 Chapter - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 21
Component (1) esc key (2) Function keys (3) fn key (4) Windows logo key (5) Windows applications key (6) Integrated numeric keypad (7) num lk key Description Displays system information when pressed in combination with the fn key. Execute frequently used system functions when pressed - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 22
battery light begins blinking rapidly. ● Off: The battery is fully charged. ● Blinking turquoise: The hard drive or optical drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. NOTE: For information on HP 3D DriveGuard, refer to the HP Notebook Reference Guide - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 23
. It is normal for the internal fan to cycle on and off during routine operation. Connects a high-performance eSATA component, such as an eSATA external hard drive, or connects an optional USB device. Connects an external VGA monitor or projector. Supports optional ExpressCards or smart cards. Left - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 24
Rear Component (1) (2) (3) (4) RJ-11 (modem) jack Serial port Power connector DisplayPort Description Connects a modem cable. Connects an optional device such as a serial modem, mouse, or printer. Connects an AC adapter. Connects an optional digital display device, such as a high-performance - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 25
(select models only) reads and writes to an optical disc. NOTE: The upgrade bay can hold either a hard drive, an optical drive, or a weight saver option. (5) Optical drive eject button (select models Ejects the optical drive disc tray. only) (6) RJ-45 (network) jack Connects a network cable - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 26
cover release latch (4) SIM slot (5) Battery bay (6) Vents (3) (7) Speakers (2) (8) Bluetooth compartment Description Releases the battery from the battery bay. Connects an optional docking device. Releases or locks the bottom cover. Supports a wireless subscriber identity module (SIM - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 27
Component (9) Wireless and memory module compartments and hard drive bay (10) Accessory battery connector Description Holds the wireless LAN module slot, the WWAN module slot, the memory module slots, and the hard drive. CAUTION: To prevent an unresponsive system, replace the wireless module - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 28
product. ● Part number/Product number (p/n) (3). This number provides specific information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. ● Warranty period (4). This number describes the duration (in years) of - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 29
Computer major components Computer major components 21 - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 30
without a fingerprint reader 641204-001 641205-001 641206-001 Fan 641183-001 Heat sink (includes replacement thermal pads spare part number information. Function board 658142-001 USB board (includes Mylar) 658141-001 Bottom cover (includes rubber feet) 644695-001 Battery, Li-ion 9-cell - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 31
27 for more Cable Kit spare part number information. Memory modules (PC3-10600, 1333-MHz, DDR3) 8-GB 634091-001 4-GB 621569-001 2-GB 581096-001 1-GB 639736-001 WLAN module Broadcom 4313AGN 802.11a/b/g/draft-n WiFi Adapter for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 32
, Vietnam, Yemen, Zaire, Zambia, and Zimbabwe 582564-002 WWAN modules HP hs2340 HSPA+ Mobile Broadband Module 632155-001 HP un2430 EV-DO/HSPA Mobile Broadband Module 634400-001 RTC battery 641200-001 Optical drive (includes bracket, bezel, and screws) ● Blu-ray ROM DVD±RW SuperMulti - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 33
Display components Display components 25 - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 34
WWAN 39.6-cm (15.6-in), HD anti-glare, SVA for use in models with WWAN (4) Webcam module Microphone module (5) Display Cable Kit For use in models with HD displays For use in models with HD+ displays (6) WLAN antennas Included in Cable Kit Included in Display Panel Support Kit (7) WWAN antennas - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 35
Plastics Kit Item Description Plastics Kit (1) Bottom door (2) Optical drive protective insert (3) ExpressCard slot protective insert (4) RJ-11 cover Cable Kit Spare part number 646971-001 Plastics Kit 27 - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 36
Item Description Cable Kit: (1) WWAN antennas (2) WLAN antennas (3) Power connector cable (4) Bluetooth module cable (5) RJ-11 jack cable Spare part number 646968-001 28 Chapter 3 Illustrated parts catalog - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 37
±RW and CD-RW SuperMulti DL Combo Drive DVD-ROM Drive Hard drive 750-GB, 7200-rpm 500-GB, 7200-rpm 320-GB, 7200-rpm, Self-Encrypting Drive (SED) 320-GB, 7200-rpm Solid-state drive, 128-GB Miscellaneous parts Description AC adapters 90-W AC adapter 90-W AC adapter for use in India Power cords: For - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 38
Islands, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zaire, Zambia, and Zimbabwe 90-W AC adapter 90-W AC adapter for use in India 4-GB memory module (PC3-10600, 1333-MHz, DDR3) 3-cell, 31 WHr, 2.8 Ah Li-ion battery 6-cell, 55 WHr, 2.5 Ah Li-ion battery 6-cell, 55 WHr, 2.8 Ah, long life Li-ion - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 39
Mobile Broadband Module 750-GB, 7200-rpm hard drive 9-cell, 100 WHr, 3.0 Ah Li-ion battery 8-GB memory module (PC3-10600, 1333-MHz, DDR3) HP un2430 EV-DO/HSPA Mobile Broadband Module 500-GB, 7200-rpm hard driv 1-GB memory module (PC3-10600, 1333-MHz, DDR3) Keyboard with pointing stick for use in the - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 40
and covers) Cradle, hard drive AMD Dual-Core A4-3310M (2.5-GHz/2.1-GHz, 2-MB L2 cache, 45W) APU AMD Quad-Core A6-3410M (2.3-GHz/1.6-GHz, 4-MB L2 cache, 45W) APU AMD Quad-Core A8-3510M (2.5-GHz/1.5-GHz, 4-MB L2 cache, 45W) APU Display Panel Support Kit Heat sink (includes replacement thermal pads and - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 41
replacement procedures: ● Flat-bladed screwdriver ● Phillips P0 and P1 screwdrivers ● Torx T8 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly excessive force during disassembly and reassembly can damage - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 42
on surfaces covered with at least one inch of shock-proof foam. Avoid dropping drives from any height onto any surface. After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag. Avoid exposing a hard drive to products that have magnetic fields, such as - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 43
can work perfectly throughout a normal cycle. Or the device may function normally for a while, and then degrade in the internal Packing PCBs in foam-lined box Typical electrostatic voltage levels Relative humidity 10% 40% 35,000 V 15,000 V 12,000 V 5,000 V 6,000 V 800 V 2,000 V 700 V 11 - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 44
electric charges. Workstation guidelines Follow these grounding workstation guidelines: ● Cover the workstation with approved static-shielding material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 45
of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic Floor mats Voltage protection level 1,500 V 7,500 V 5,000 V Preliminary replacement requirements 37 - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 46
as many as 95 screws and screw locks, in 15 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw and screw lock size and location during removal and replacement. Service tag When ordering parts or requesting information, provide - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 47
Rubber screw covers Three bottom screws have rubber covers. The screw covers are included in the Rubber Kit, spare part number 646608-001, and attach to the base enclosure in the locations illustrated below. Component replacement procedures 39 - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 48
power cord from the AC outlet, and then unplugging the AC adapter from the computer. Remove the battery: 1. Position the computer upside-down on a flat surface, with the battery bay toward you. 2. Slide the battery release latch (1) to release the battery. 3. Remove the battery (2) from the computer - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 49
39.6-cm (15.6-in), HD+, anti-glare, LED, WVA 39.6-cm (15.6-in), HD anti-glare, LED, SVA for use in models without WWAN 39.6-cm (15.6-in), HD unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 40). Remove the - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 50
3. To replace the display bezel, remove the two rubber screw covers (1) and the two Phillips PM2.5×5.0 screws (2) in the bottom corners of the the bottom (3) of the bezel until it disengages from the display enclosure. 5. Remove the display bezel (4). 42 Chapter 4 Removal and replacement procedures - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 51
-sided tape on the display enclosure (1), disconnect the webcam cable from the module (2), and then remove the webcam (3). 7. If it is necessary to replace the display panel, remove the six Phillips PM2.5×5.0 screws (1) at the bottom and two Phillips PM2.5×5.0 screws (2) at the top that secure the - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 52
11. Slide the display panel up and out of the hinges (3). Reverse this procedure to reassemble and install the display assembly. 44 Chapter 4 Removal and replacement procedures - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 53
disassembling AC adapter from the computer. 4. Remove the battery (see Battery on page 40). Remove the SIM: 1. Press in on the SIM (1). (The module is partially ejected from the SIM slot.) 2. Remove the SIM (2) from the SIM slot. Reverse this procedure to install the SIM. Component replacement - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 54
the Plastics Kit, spare part number 646971-001. Before disassembling the computer, follow these steps: 1. Shut down the the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 40). Remove the and replacement procedures - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 55
connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 40). 5. Remove the bottom door (see Bottom door on page 46). Remove the optical - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 56
. 5. If it is necessary to replace the optical drive bracket, position the optical drive with the rear toward you. 6. Remove the two Phillips PM2.0×3.0 screws (1) that secure the optical drive bracket to the optical drive. 7. Remove the optical drive bracket (2). Reverse this procedure to install - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 57
by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 40). 5. Remove the bottom door (see Bottom door on page 46). Remove the drive from the upgrade bay: 1. Position the computer upside-down with the - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 58
5. Remove the drive assembly (3) from the computer. Reverse this procedure to install the drive into the upgrade bay. 50 Chapter 4 Removal and replacement procedures - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 59
down, with the battery bay toward you. 2. Loosen the three captive Phillips screws (1) that secure the hard drive to the computer. 3. Grasp the Mylar tab on the hard drive and slide the hard drive to the right (2) to disconnect it from the system board connector. Component replacement procedures 51 - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 60
Remove the hard drive (3) from the hard drive bay. 5. If it is necessary to replace the hard drive bracket, remove the two Phillips PM3.0×5.0 hard drive bracket screws (1) from each side of the hard drive (4 total screws). 6. Lift the bracket (2) straight up to remove it from the hard drive. Reverse - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 61
AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery battery from the slot as far as the attached cable will allow (1). 3. Disconnect the battery cable from the system board (2). Reverse this procedure to install the RTC battery. Component replacement - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 62
the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 40). 5. Remove the bottom door (see Bottom door on page 46). Remove the memory module: 1. Position the computer upside-down with the - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 63
: The computer uses two memory slots. The top slot houses the expansion memory module and is shown in the first image below. The bottom slot houses the primary memory module and is shown in the second image below. Reverse this procedure to install a memory module. Component replacement procedures 55 - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 64
WLAN module are not interchangeable. Description HP hs2340 HSPA+ Mobile Broadband Module HP un2430 EV-DO/HSPA Mobile Broadband the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 40). 5. Remove replacement procedures - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 65
, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WWAN module. Component replacement procedures 57 - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 66
Vietnam, Yemen, Zaire, Zambia, and Zimbabwe 593836-001 Broadcom 43224AGN 802.11a/b/g/draft-n WiFi Adapter for use in Antigua and Barbuda, Aruba, the Bahamas, Barbados, Belize, Canada, Guam, , Vietnam, Yemen, Zaire, Zambia, and Zimbabwe 582564-002 58 Chapter 4 Removal and replacement procedures - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 67
from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 40). 5. Remove the bottom door (see module opposite the slot rises away from the computer.) Component replacement procedures 59 - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 68
must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module. 60 Chapter 4 Removal and replacement procedures - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 69
the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 40). 5. Remove the bottom door (see Bottom door on page 46). Remove the Bluetooth module: 1. Position the computer upside-down with the - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 70
this procedure to install the Bluetooth module. Modem module NOTE: by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 40). 5. Remove the bottom up. 62 Chapter 4 Removal and replacement procedures - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 71
4. Disconnect the modem module cable (3) from the modem module. Reverse this procedure to install the modem module. Component replacement procedures 63 - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 72
from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 40). 5. Remove the bottom door (see Bottom this procedure to install the fan. 64 Chapter 4 Removal and replacement procedures - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 73
to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 40). 5. Remove the bottom door (see Bottom door on page 46). 6. Remove the fan (see - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 74
callout (2) on the heat sink uses thermal grease. The location denoted by callout (4) on the heat sink uses a PCH thermal pad. 66 Chapter 4 Removal and replacement procedures - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 75
Reverse this procedure to install the heat sink. Component replacement procedures 67 - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 76
NOTE: All processor spare part kits include replacement thermal material, including thermal grease and pads. computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 40). 5. Remove the bottom door - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 77
3. Lift the processor (2) straight up and remove it. NOTE: The gold triangle (3) on the processor must be aligned with the triangle (4) embossed on the processor slot when you install the processor. Reverse this procedure to install the processor. Component replacement procedures 69 - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 78
-xxx Before removing the keyboard, follow these steps: AC adapter from the computer. 4. Remove the battery (see Battery on page 40). 5. Remove the bottom door (see Bottom door on page 46). 6. Remove the fan (see Fan on page 64). 7. Remove the heat sink (see Heat sink on page 65). Remove the keyboard - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 79
in the gap in the left side of the battery bay to disengage the keyboard. 4. Position the computer right-side up with the front toward you. 5. Open the computer as far as possible. 6. Open the computer as far as possible. 7. Lift and rotate the keyboard upward to gain access to the cables. Component - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 80
keyboard. Bottom cover NOTE: The bottom covers includes rubber feet. Description Bottom cover Top cover for use on models that include a fingerprint reader, without a pointing stick Top cover for use on models that include a fingerprint the computer. 72 Chapter 4 Removal and replacement procedures - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 81
cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 40). 5. Remove the following components: a. Bottom door (see Bottom door on page 46). b. Hard drive (see Hard drive on page 51) c. Optical drive (see Optical drive on page 47 - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 82
following screws that secure the bottom cover to the computer: (1): 2 Phillips PM2.5×3.0 screws from the hard drive bay (2): 3 Phillips PM2.0×3.0 screws from the optical drive bay 4. Remove the 4 Torx T8M2.5×5.0 screws from the rear of the computer. 74 Chapter 4 Removal and replacement procedures - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 83
PM2.0×6.0 screws from the top of the computer. 9. Pry up on the edges of the bottom cover to disengage the cover from the computer. Component replacement procedures 75 - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 84
battery (see Battery on page 40). 5. Remove the following components: a. Bottom door (see Bottom door on page 46). b. Hard drive (see Hard drive on page 51) c. Optical drive (see Optical drive on page 47) d. WLAN module (see WLAN module on page 58) 76 Chapter 4 Removal and replacement procedures - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 85
page 56) f. Fan (see Fan on page 64) g. Heat sink (see Heat sink on page 65) h. Keyboard (see Keyboard on page 70) i. Top cover (see Bottom cover on page 72) Remove the speaker assembly: 1. Position the cover. Reverse this procedure to install the speaker assembly. Component replacement procedures 77 - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 86
outlet, and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 40). 5. Remove the following components: a. Bottom door (see Bottom door on page 46). b. Hard drive (see Hard drive on page 51) c. Optical drive (see Optical drive on page 47) d. WLAN module (see - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 87
3. Remove the RJ-11 jack cable from the clips and routing channel (2) built into the base enclosure. 4. Remove the RJ-11 jack cable from the top cover. Reverse this procedure to install the RJ-11 jack cable. Component replacement procedures 79 - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 88
outlet, and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 40). 5. Remove the following components: a. Bottom door (see Bottom door on page 46). b. Hard drive (see Hard drive on page 51) c. Optical drive (see Optical drive on page 47) d. WLAN module (see - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 89
side and lift it out of the computer (3). Reverse this procedure to install the function board. System board NOTE: All system board spare part kits include thermal pads. the power cord from the AC outlet, and then unplugging the AC adapter from the computer. Component replacement procedures 81 - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 90
Hard drive (see Hard drive on page 51) c. Optical drive (see Optical drive on page 47) d. Modem module (see Modem module on page 62) e. Fan (see Fan on page 64) f. Heat sink (see Heat sink on page 65) g. Keyboard (see Keyboard on page 70) h. Top cover (see Bottom cover on page 72) i. Function board - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 91
4. Disconnect the power connector cable (5). 5. Position the computer upside-down with the rear toward you. 6. Remove the display cable from the rubber routing path mounted on the computer (1). 7. Disconnect the display cable from the system board (2). Component replacement procedures 83 - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 92
8. Remove the five Phillips PM2.5×5.0 screws that secure the system board to the base enclosure. NOTE: For system board replacement, note the location of the screw with the ground. 9. Lift the system board up at an angle (1), and then lift the system board up and - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 93
outlet, and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 40). 5. Remove the following components: a. Bottom door (see Bottom door on page 46). b. Hard drive (see Hard drive on page 51) c. Optical drive (see Optical drive on page 47) d. WLAN module (see - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 94
2. Lift the board straight up out of the computer. Reverse this procedure to install the USB board. 86 Chapter 4 Removal and replacement procedures - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 95
Display Panel Support Kit 657831-001 Display enclosure Enclosure 641202-001 Included in Display Panel Support Kit 657831-001 Display Panel Support Kit ( unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. Component replacement procedures 87 - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 96
4. Remove the battery (see Battery on page 40). 5. Remove the following components: a. Bottom door (see Bottom door on page 46). b. Hard drive (see Hard drive on page 51) c. Optical drive (see Optical drive on page 47) d. WLAN module (see WLAN module on page 58) e. WWAN module (see WWAN module on - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 97
antenna cables are routed and arranged properly. Failure to properly route the antennas can result in degradation of the computer's WLAN and WWAN performance. Component replacement procedures 89 - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 98
6. To replace the display bezel, remove the two rubber screw covers (1) and the two Phillips PM2.5×5.0 screws (2) in the bottom corners of the display screws (1) that secure the display panel to the brackets. 10. Rotate the top of the panel upward (2). 90 Chapter 4 Removal and replacement procedures - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 99
the panel (2). The display cable is available using spare part numbers: 646969-001: HD models 646970-001: HD+ models 13. If it is necessary to replace the display hinges, remove the four Phillips PM2.5×3.0 screws (1) that secure each display hinge to the display panel. Component - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 100
14. Remove the display hinges (2). Display hinges are available using spare part number 647677-001. 15. If you need to remove the hinge covers from the display hinges, remove the screws the clips (1) and routing paths built into the display enclosure. 92 Chapter 4 Removal and replacement procedures - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 101
to properly route the antennas can result in degradation of the computer's WWAN performance. Reverse this procedure to reassemble and install the display assembly. Component replacement procedures 93 - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 102
When replacing the display panel, use the following image to determine the correct locations to insert the hinges into the for display cable and antenna installation: (1) Wireless antennas (2) Wireless antennas (3) Display cable (4) Webcam cable 94 Chapter 4 Removal and replacement procedures - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 103
10 pieces of double-sided tape are mounted on the inside of the bezel. Note tape locations according to the following image. Component replacement procedures 95 - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 104
Computer Setup NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled. To start Computer Setup, follow these steps: 1. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 105
the on-screen instructions. - or - Use the tab key and the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Restoring factory settings in Computer Setup NOTE: Restoring defaults will not change the hard drive mode. To - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 106
external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions: Do not disconnect power - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 107
system BIOS updates. BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps: 1. Open Windows Explorer by selecting Start > Computer. 2. Double-click your hard drive designation - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 108
with UMA graphics, optical drive, 1 SODIMM, hard drive, WLAN module, 3 cell battery) Input power Operating voltage 74 A 5°C to 35°C -20°C to 60°C 41°F to 95°F -4°F to 140°F 10% to 90% 5% to 95% -15 m to 3,048 m -15 m to 12,192 m 50 ft to 10,000 ft -50 ft to 40,000 ft 125 g, 2 ms, half-sine 200 - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 109
well within this range of temperatures. 39.6-cm (15.6-in), HD display specifications Dimensions Height Width Diagonal Surface cm 39.6 cm Anti-glare 300:1 (typical) 60 Hz 200 nits (typical) 8.25 in 14.15 in 15.6 in 0.252 mm 1366 × 768 RGB stripe LED 101 ppi +/-30 horizontal (minimum), +/-10° - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 110
39.6-cm (15.6-in), HD+ display specifications Dimensions Height Width Diagonal Surface treatment Contrast ratio 20.9 cm 35.9 cm 39.6 cm Anti-glare 300:1 (typical) 60 Hz 200 nits (typical) 8.25 in 14.15 in 15.6 in 0.2151 mm 1600 × 900 RGB stripe LED 118 ppi 30/30/20/10 (Left/Right/Down/Up) (minimum - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 111
to 55°C (41°F to 131°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. Hard drive specifications 103 - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 112
Blu-ray BD-R/RE + DVDSM DL Drive Applicable disc Access time Random Maximum Media Capacity (read) Maximum Media Capacity (write) Data transfer rate 24X CD-ROM 8X DVD 2X BD-ROM 16X - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 113
Drive specifications Applicable disc Center hole diameter Disc diameter Standard disc Mini disc Disc thickness Track pitch Access time Random Full stroke Audio +RW, DVD-R, DVDRW, DVD-RAM 1.5 cm (0.59 in) 12 cm (4.72 in) 8 cm (3.15 in) 1.2 mm (0.047 in) 0.74 µm CD < 175 ms < 285 ms Line-out, 0.7 - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 114
Blu-ray ROM DVD±RW SuperMulti DL Drive Applicable disc Access time Random Cache buffer Data transfer rate 24X CD-ROM 8X DVD 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 115
Drive specifications Applicable disc Center hole diameter Disc diameter Standard disc Mini disc Disc thickness Track pitch Access time Random Full stroke Audio single and multisession), CD-Bridge 1.5 cm (0.59 in) 12 cm (4.72 in) 8 cm (3.15 in) 1.2 mm (0.047 in) 0.74 µm CD < 100 ms < 175 ms Line-out - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 116
NOTE: Windows 7 and Windows Vista include the User Account Control feature to improve the security of your computer. You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Refer to Windows Help and Support for more - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 117
recovery tools NOTE: For detailed instructions, perform a search for these topics in Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows includes the User Account Control feature to improve the security of - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 118
can use Windows Backup and Restore to recover information you have previously backed up. You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly. ● f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image. The - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 119
Follow the on-screen instructions. NOTE: For additional information on recovering information using the Windows tools, perform a search for these topics in Help and Support. Using f11 recovery tools CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files you - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 120
-screen instructions. You can also order the DVD by calling technical support. For contact information, refer to the Worldwide Telephone Numbers booklet included with the computer. CAUTION: Using a Windows 7 operating system DVD completely erases hard drive contents and reformats the hard drive. All - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 121
tools NOTE: For detailed instructions, perform a search for these topics in Help and Support. NOTE: In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows® includes the User Account Control feature to improve the security of - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 122
Startup Repair to fix problems that might prevent Windows from starting correctly. ● f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image. The image includes the Windows operating system and software programs installed at the factory. NOTE: If you are - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 123
Follow the on-screen instructions. NOTE: For additional information on recovering information using the Windows tools, perform a search for these topics in Help and Support. Using f11 recovery tools CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files you - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 124
files. 2. Restart the computer, and then insert the Windows Vista operating system DVD into the optical drive before the Windows operating system loads. 3. When prompted, press any keyboard key. 4. Follow the on-screen instructions. 5. Click Next. 6. Select Repair your computer. 7. Follow the - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 125
range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3- current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC, as required by the power system of each country or region. ● The appliance - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 126
be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration. 3. The appliance coupler, flexible cord, and wall plug must bear a "T" mark and registration number in accordance with the - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 127
battery in general household waste. Follow the local laws and regulations in your area for computer battery carefully. NOTE: Materials Disposal. This HP product contains mercury in the backlight in provided in this chapter are general disassembly instructions. Specific details, such as screw sizes - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 128
Perform the following steps to disassemble the display assembly: 1. Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. 2. Lift up and out on the left - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 129
5. Remove the display panel assembly (3) from the display enclosure. 6. Position the display panel assembly upside-down. 7. Remove all screws that secure the display panel frame to the display panel. 8. Use a sharp-edged tool to cut the tape (1) that secures the sides of the display panel to the - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 130
9. Remove the display panel frame (2) from the display panel. 10. Remove the screws (1) that secure the backlight cover to the display panel. 11. Lift the top edge of the backlight cover (2) and swing it outward. 12. Remove the backlight cover. 13. Position the display panel right-side up. 122 - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 131
14. Remove the backlight cables (1) from the clip (2) in the display panel. 15. Position the display panel upside-down. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 132
17. Remove the backlight from the backlight frame. 18. Disconnect the display panel cable (1) from the LCD panel. 19. Remove the screws (2) that secure the LCD panel to the display rear panel. 20. Release the LCD panel (3) from the display rear panel. 21. Release the tape (4) that secures the LCD - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 133
Symbols/Numerics 1394 port, identifying 15 A AC adapter, spare part numbers 29, 30 accessory battery connector, identifying 19 antennas disconnecting 56, 59 audio, product description 2 audio-in (microphone) jack 17 audio-out (headphone) jack 17 B Backup and Restore 110 Backup and Restore Center 113 - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 134
release 18 legacy support, USB 96 lights battery 14 calculator 10 caps lock 10 hard drive 14 HP QuickWeb 10 mute 10 num lock 10 power 10, 14 TouchPad on/off 10 webcam 7 wireless 10, 14 M mass storage devices, spare part numbers 29 Media Card Reader, identifying 15 memory module product description - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 135
22, 68 product description audio 2 chipset 1 display panel 1 docking support 4 Ethernet 3 external media cards 3 graphics 1 hard drives 2 keyboard 4 memory module 1 microphone 2 modem module 3 operating system 4 optical drives 2 pointing devices 4 ports 3 power requirements 4 processors 1 product - HP ProBook 6565b | HP ProBook 6565b Notebook PC - Maintenance and Service Guide - Page 136
ports, identifying 15, 17 V vents, identifying 15, 18 volume mute button, identifying 12 W webcam 8 product description 2 spare part number 26, 32 webcam light, identifying 7 webcam, identifying 8 Windows 7 operating system DVD 112 Windows applications key, identifying 13 Windows Backup and Restore
HP ProBook 6565b Notebook PC
Maintenance and Service Guide