HP ProLiant 1200 Eliminating Single Points of Failure and Enabling Rapid Recov - Page 13

Pre-Failure Monitoring and Warranty, Servicing

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ECG0094/1197 Eliminating Single Points of Failure (cont.) ... Pre-Failure Monitoring and Warranty The Pre-Failure Warranty extends the advantage of a Compaq three-year, limited warranty to critical components before they actually fail. The Pre-Failure Warranty is standard on all Compaq servers using Compaq Insight Manager 2.0 or later; it applies to Error Checking and Correcting (ECC) memory, Pentium Pro and Pentium II processors, server hard drives (including the Compaq IDA, IDA-2, and SMART Wide-Ultra SCSI-3 drives) and any Compaq drives attached to array controllers, as well as SMART SCSI Array Controllers. Sophisticated system management tools can identify degraded or failing components before errors occur and alert the system administrator. Compaq servers use health logs to report failure or potential failure conditions. The monitoring software supports health features for these components: real-time clock, Peripheral Component Interconnect (PCI) or Expanded Industry Standard Architecture (EISA) bus, how long the hardware has been in use, Automatic Server Recovery, power modules, fans, and temperature. Health drivers are available for Microsoft Windows NT, Novell IntranetWare, SCO UNIX, and IBM OS/2 operating systems. Pre-failure events are reported through Compaq Insight Manager, a robust server management tool that provides intelligent monitoring and alerting (based on more than 1,000 parameters), remote maintenance, and visual control of servers in a network environment. Compaq Insight Manager is standard on all Compaq ProSignia and ProLiant servers. Insight management agents provide information to Compaq Insight Manager and generate alarm notifications for the system administrator if significant changes occur in the fault prevention or performance aspects of system operation. When Compaq Insight Manager indicates that a critical server component may fail, the component is replaced free of charge under the warranty, even though it still may be operational. For more information about Compaq Insight Manager, see white paper 170A/0696, Compaq Insight Manager. For more information on the Compaq Pre-Failure Warranty, see white paper 370A/0797, Pre-Failure Warranty for Compaq Servers. Servicing Compaq server chassis designs include tool-free access and board release levers for all internal components, which allow quick access for rapid recovery should replacement of a part be required. CONCLUSION Compaq consistently takes a leadership role in the development of new technologies that establish additional fault prevention, fault tolerance, and rapid recovery capabilities in industry standard server system components. By designing its servers with these improved subsystems, Compaq meets the increasing reliability and rapid recovery needs of today's enterprise systems. Compaq maintains a commitment to solutions based on open industry standards, challenging expensive, RISC-based proprietary server systems. The result: affordable, reliable systems with fewer single points of failure and improved rapid recovery capabilities.

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%
Eliminating Single Points of Failure (cont.)
ECG0094/1197
Pre-Failure Monitoring and Warranty
The Pre-Failure Warranty extends the advantage of a Compaq three-year, limited warranty to
critical components before they actually fail. The Pre-Failure Warranty is standard on all Compaq
servers using Compaq Insight Manager 2.0 or later; it applies to Error Checking and Correcting
(ECC) memory, Pentium Pro and Pentium II processors, server hard drives (including the Compaq
IDA, IDA-2, and SMART Wide-Ultra SCSI-3 drives) and any Compaq drives attached to array
controllers, as well as SMART SCSI Array Controllers. Sophisticated system management tools
can identify degraded or failing components before errors occur and alert the system administrator.
Compaq servers use health logs to report failure or potential failure conditions. The monitoring
software supports health features for these components: real-time clock, Peripheral Component
Interconnect (PCI) or Expanded Industry Standard Architecture (EISA) bus, how long the hardware
has been in use, Automatic Server Recovery, power modules, fans, and temperature. Health drivers
are available for Microsoft Windows NT, Novell IntranetWare, SCO UNIX, and IBM OS/2
operating systems.
Pre-failure events are reported through Compaq Insight Manager, a robust server management tool
that provides intelligent monitoring and alerting (based on more than 1,000 parameters), remote
maintenance, and visual control of servers in a network environment. Compaq Insight Manager is
standard on all Compaq ProSignia and ProLiant servers. Insight management agents provide
information to Compaq Insight Manager and generate alarm notifications for the system
administrator if significant changes occur in the fault prevention or performance aspects of system
operation. When Compaq Insight Manager indicates that a critical server component may fail, the
component is replaced free of charge under the warranty, even though it still may be operational.
For more information about Compaq Insight Manager, see white paper 170A/0696,
Compaq
Insight Manager
. For more information on the Compaq Pre-Failure Warranty, see white paper
370A/0797,
Pre-Failure Warranty for Compaq Servers
.
Servicing
Compaq server chassis designs include tool-free access and board release levers for all internal
components, which allow quick access for rapid recovery should replacement of a part be required.
C
ONCLUSION
Compaq consistently takes a leadership role in the development of new technologies that establish
additional fault prevention, fault tolerance, and rapid recovery capabilities in industry standard
server system components. By designing its servers with these improved subsystems, Compaq
meets the increasing reliability and rapid recovery needs of today’s enterprise systems.
Compaq maintains a commitment to solutions based on open industry standards, challenging
expensive, RISC-based proprietary server systems. The result: affordable, reliable systems with
fewer single points of failure and improved rapid recovery capabilities.
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