HP ProLiant DL365 HP ProLiant DL365 Generation 5 Server User Guide
HP ProLiant DL365 - G5 Server Manual
View all HP ProLiant DL365 manuals
Add to My Manuals
Save this manual to your list of manuals |
HP ProLiant DL365 manual content summary:
- HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 1
HP ProLiant DL365 Generation 5 Server User Guide Part Number 456203-001 October 2007 (First Edition) - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 2
trademark of Microsoft Corporation. Audience assumptions This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 3
18 Power up the server ...18 Power down the server...18 Access the HP Systems Insight Display...18 Extend the server from the rack ...19 Remove the access panel...20 Install the access panel...20 Remove and install the air baffle ...20 Remove the PCI riser board assembly...21 Install the PCI riser - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 4
battery pack 51 Installing an HP Smart Array P400i Controller cache module and battery pack 54 Upgrading the HP Smart Array P400i Controller to support six hard drives 58 Using a PCI SAS or SATA array controller to support six hard drives 59 Using a PCI array controller and the HP Smart Array - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 5
Services Event Manager ...75 Keeping the system current ...76 Drivers ...76 ProLiant Support Packs ...76 Operating system version support ...76 System Online ROM flash component utility 76 Change control and proactive notification 77 Care Pack ...77 Troubleshooting ...78 Troubleshooting resources - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 6
Environmental specifications ...102 Server specifications ...102 Technical support...104 Related documents ...104 HP contact information ...104 Customer Self Repair ...104 Acronyms and abbreviations...112 Index...116 Contents 6 - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 7
bay 6 (optional)* 3 Multibay drive bay 4 HP Systems Insight Display 5 USB connector 6 Video connector 7 Hard drive bay 4 8 Hard drive bay 3 9 Hard drive bay 2 10 Hard drive bay 1 11 Serial pull tab *An optional controller is required when the server is configured with six hard - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 8
System is on. Amber = System is shut down, but power is still applied. Off = Power cord is not attached, power supply failure has occurred, no power supplies are installed, facility power is not available, or disconnected power button cable. Blue = Identification is activated. Flashing blue = System - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 9
Item 1 2 3 4 5 6 7 8 9 10 11 12 13 Description PCI Express expansion slot 1, low-profile, half-length PCI Express expansion slot 2 Power supply bay 2 Power supply bay 1 NIC 2 connector NIC 1 connector Keyboard connector Mouse connector Video connector Serial connector USB connector USB connector - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 10
NIC 1 activity LED 10/100/1000 NIC 1 link LED 10/100/1000 NIC 2 activity LED 10/100/1000 NIC 2 link LED UID button/LED Power supply 2 LED Power supply 1 LED Status Green = Activity exists. Flashing green = Activity exists. Off = No activity exists. Green = Link exists. Off = No link exists. Green - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 11
(5-8) Fan module 1 connectors SFF hard drive backplane power connector Integrated Smart Array controller connector Power supply connector 1 Power supply connector 2 Processor socket 2 Processor socket 1 (populated) PCI riser board connector 2 PCI riser board connector 1 Component identification 11 - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 12
configure the server or data loss could occur. NMI jumper The NMI jumper allows administrators to perform a memory dump before performing a hard reset. Crash dump analysis is an essential part of eliminating reliability problems, such as hangs or crashes in OSs, device drivers, and applications - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 13
front panel health LEDs indicate only the current hardware status. In some situations, HP SIM may report server status differently than the health LEDs because the software tracks more system attributes. HP Systems Insight Internal health Display LED and color LED color Processor failure, socket - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 14
in slot X is an unsupported type, but valid memory exists in another bank. No valid or usable memory is installed in the system. The health driver has detected a cautionary temperature level. The server has detected a critical temperature level. The PCI riser board assembly is not seated properly - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 15
• Six hard drive configuration SAS and SATA hard drive LEDs Item Description 1 Fault/UID LED (amber/blue) 2 Online LED (green) Component identification 15 - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 16
SAS and SATA hard drive LED combinations Online/activity Fault/UID LED LED ( , and it is operating normally. A critical fault condition has been identified for this drive, and the controller has placed it offline. Replace the drive as soon as possible. A predictive failure alert has been received - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 17
Fan locations Item 1 2 3 Description Fan module 1 Fan module 2 Fan module 3 Component identification 17 - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 18
server in standby mode. When the server activates standby power mode, the system power LED changes to amber. 5. If the server is installed in a rack, locate the server by identifying the illuminated rear UID LED button. 6. Disconnect the power cords. The system is now without power. Access the HP - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 19
can be rotated up to 90 degrees. Extend the server from the rack NOTE: If the optional cable management arm option is installed, you can extend the server without powering down the server or disconnecting peripheral cables and power cords. These steps are only necessary with the standard cable - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 20
is installed ("Power down the server" on page 18). NOTE: If the optional cable management arm is installed, you can extend the server and perform hot-plug installation or maintenance procedures without powering down the server. 2. Extend or remove the server from the rack ("Extend the server from - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 21
CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the PCI riser board assembly. 1. Power down the server (on page 18). 2. Extend or remove the server from the rack ("Extend the server from the rack" on page - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 22
, reverse the removal procedure. Install the PCI riser board assembly CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the PCI riser board assembly. 1. Align the PCI riser boards with the corresponding - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 23
three fan modules. To remove a fan module: 1. Power down the server (on page 18). 2. Extend or remove the server from the rack ("Extend the server from the rack" on page 19). 3. Remove the access panel (on page 20). 4. Remove the air baffle ("Remove and install the air baffle" on page 20). 5. Remove - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 24
Setup Optional installation services Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate both hardware and software support into a single - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 25
environment When installing the server in a rack, select a location that meets the environmental standards described in this section. Space and airflow requirements To allow for servicing and adequate airflow, observe the following space and airflow requirements when deciding where to install a rack - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 26
server power consumption in various system configurations, refer to the HP Enterprise Configurator website (http://h30099.www3.hp.com/configurator/). Electrical grounding requirements The server must be grounded properly for proper operation and safety. In the United States, you must install - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 27
with multiple servers connected to the same power source, HP recommends the use installing the server. All the rack mounting hardware necessary for installing the server into the rack is included with the rack or the server. The contents of the server shipping carton include: • Server • Power - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 28
the RackSolutions.com website (http://www.racksolutions.com/hp). Follow the server-specific instructions on the website to install the rack brackets. Use the following information when connecting peripheral cables and power cords to the server. WARNING: This server is very heavy. To reduce the risk - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 29
devices to the server. Item 1 2 3 4 5 6 7 8 9 10 11 12 13 Description PCI Express expansion slot 1, low-profile, half-length PCI Express expansion slot 2 Power supply bay 2 Power supply bay 1 NIC 2 connector NIC 1 connector Keyboard connector Mouse connector Video connector Serial connector - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 30
server. This process may require you to obtain additional drivers from the HP website (http://www.hp.com/support). Follow the on-screen instructions to begin the installation process. For information on using these installation paths, refer to the SmartStart installation poster in the HP ProLiant - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 31
Registering the server To register the server, refer to the HP Registration website (http://register.hp.com). Setup 31 - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 32
single- and dual-processor operation. With two processors installed, the server supports boot functions through the processor installed in processor socket 1. The server uses embedded PPMs as DC-to-DC converters to provide the proper power to each processor. WARNING: To reduce the risk of personal - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 33
: Processor socket 1 must be populated at all times or the server does not function. IMPORTANT: If upgrading processor speed, update the system ROM before installing the processor. 1. Power down the server (on page 18). 2. Extend the server from the rack (on page 19). 3. Remove the access panel - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 34
tool, carefully re-insert the processor in the tool. 8. Align the processor installation tool with the socket and install the processor. CAUTION: The processor is designed to fit one way into the socket. Use the alignment guides on the processor and socket to properly align the processor with the - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 35
9. Press down firmly until the processor installation tool clicks and separates from the processor, and then remove the processor installation tool. Hardware options installation 35 - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 36
10. Close the processor retaining bracket and the processor retaining latch. 11. Open the heatsink retaining latches. Hardware options installation 36 - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 37
panel (on page 20). 16. Slide the server into the rack. 17. Power up the server (on page 18). Memory options This server contains eight DIMM slots. You can expand server memory by installing PC2-5300 Registered DDR2 DIMMs. The server supports up to 32 GB of memory using eight 4-GB DIMMs (4 DIMMs per - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 38
HP part numbers. In Advanced ECC mode, DIMMs must be populated as specified in the following table: Configuration Bank A 1A and 2A Bank B 3B and 4B Bank C 5C and 6C Bank D 7D and 8D Single-processor 1st Dual-processor 1st 2nd - - 3rd 2nd 4th Installing DIMMs 1. Power down the server - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 39
SATA hard drive options When adding hard drives to the server, observe the following general guidelines: • The system automatically sets all device numbers. • If only one hard drive is used, install it in the bay with the lowest device number ("SAS and SATA device numbers" on page 14). • Hard drives - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 40
SAS or SATA hard drive" on page 40). 2. Remove the hard drive bezel blank. Removing a hot-plug SAS or SATA hard drive CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. Hardware options installation - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 41
Installing a hot-plug SAS or SATA hard drive 1. Remove one of the following: o Hard drive blank ("Removing hard drive blanks" on page 39) o Hot-plug hard drive ("Removing a hot-plug SAS or SATA hard drive" on page 40) 2. Prepare the hard drive. Hardware options installation 41 - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 42
operations. Multibay device options Several multibay devices can be installed in the server. For a list of supported multibay devices, refer to the QuickSpecs on the HP website (http://www.hp.com/support). To install the component: 1. Power down the server (on page 18). NOTE: Access to the ejector - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 43
into the bay until it clicks. Redundant hot-plug power supply option CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. To install the component: 1. Unfasten the cable management solution to access - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 44
Remove the power supply blank. 3. Remove the protective cover from the connector pins on the power supply. WARNING: To reduce the risk of electric shock or damage to the equipment, do not connect the power cord to the power supply until the power supply is installed. Hardware options installation 44 - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 45
Install the redundant power supply into the bay until it clicks. 5. Connect the power cord to the power supply. 6. Use the strain relief clip from the server hardware kit to secure the power cord. 7. Route the power cord through the cable management solution. 8. Connect the power cord to the power - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 46
Expansion board options Installing an expansion board The server ships with PCI Express slots. PCI or PCI-X expansion boards are supported with optional riser boards. To install the component: 1. Power down the server (on page 18). 2. Extend the server from the rack (on page 19). 3. Remove the - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 47
12. Slide the server into the rack. 13. Power up the server (on page 18). Installing a PCI-X riser board 1. Power down the server (on page 18). 2. Extend the server from the rack (on page 19). 3. Remove the access panel (on page 20). 4. Remove the air baffle ("Remove and install the air baffle" on - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 48
Yes PCI controller and P400i 1-4 (PCI) 5-6 (P400i) 256 MB Yes* None Yes *Available in some configurations. For a list of supported options, see the QuickSpecs on the HP website (http://www.hp.com/support). For instructions on installing optional configurations see the procedures in this guide - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 49
hard drives. Removing an integrated HP Smart Array E200i Controller or an HP Smart Array P400i Controller 1. Power down the server (on page 18). 2. Extend the server from the rack (on page 19). 3. Remove the access panel (on page 20). 4. Remove the air baffle ("Remove and install the air baffle" on - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 50
6. Disconnect the backplane power cable from the system board. 7. Turn the quarter-turn fasteners and lift the integrated array controller away from the system board. Installing an integrated HP Smart Array E200i Controller or an HP Smart Array P400i Controller 1. Install the integrated array - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 51
quarter-turn fasteners clockwise. Upgrading an HP Smart Array E200i Controller cache module and battery pack Use this procedure to upgrade the standard memory module to an optional memory module with a battery pack. 1. Power down the server (on page 18). 2. Extend the server from the rack (on page - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 52
7. Install the optional cache module. 8. Remove fan module 1 and 2 ("Remove and install a fan module" on page 23). 9. Remove the HP Smart Array E200i Controller battery tray. Hardware options installation 52 - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 53
10. Install the HP Smart Array E200i Controller battery pack onto the HP Smart Array E200i Controller battery tray. 11. Install the HP Smart Array E200i Controller battery tray. 12. Route and connect the battery pack power cable to the HP Smart Array E200i Controller. CAUTION: When routing cables, - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 54
the access panel (on page 20). 17. Slide the server into the rack. 18. Power up the server (on page 18). Installing an HP Smart Array P400i Controller cache module and battery pack 1. Power down the server (on page 18). 2. Extend the server from the rack (on page 19). 3. Remove the access panel - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 55
Smart Array P400i Controller ("Installing an integrated HP Smart Array E200i Controller or an HP Smart Array P400i Controller" on page 50). 10. Connect and route the data cables from the HP Smart Array P400i Controller to the hard drive backplane. 11. Connect the hard drive backplane power cable to - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 56
12. Remove the HP Smart Array E200i Controller battery tray and retain it for future use. 13. Connect the power cable from the option kit to the HP Smart Array P400i Controller battery pack. Hardware options installation 56 - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 57
14. Install the HP Smart Array P400i Controller battery pack onto the HP Smart Array P400i Controller battery tray. 15. Install the HP Smart Array P400i Controller battery tray. Hardware options installation 57 - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 58
, the server may ship configured with the HP Smart Array P400i Controller and only one data cable installed. To enable support for six hard drives, install an optional Mini-SAS 4i 0.35 m (14 in) cable from the HP Smart Array P400i Controller to the hard drive backplane. 1. Power down the server (on - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 59
the air baffle" on page 20). 9. Install the access panel (on page 20). 10. Slide the server into the rack. 11. Power up the server (on page 18). Using a PCI SAS or SATA array controller to support six hard drives 1. Power down the server (on page 18). 2. Extend the server from the rack (on page 19 - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 60
away from the system board. 9. Connect the hard drive backplane power cable to the system board. 10. Install and route the cables from the PCI SAS or SATA array controller to the SAS hard drive backplane. CAUTION: When routing cables, use the cable trough between fan modules 1 and 2. Be sure - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 61
13. Install the access panel (on page 20). 14. Slide the server into the rack. 15. Power up the server (on page 18). Using a PCI array controller and the HP Smart Array P400i Controller to support six hard drives 1. Power down the server (on page 18). 2. Extend the server from the rack (on page 19). - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 62
they can be pinched or crimped. Array controller cabling Depending on the primary controller installed, various cabling configurations exist: • HP Smart Array E200i Controller cabling (on page 62) • HP Smart Array P400i Controller cabling (on page 63) • PCI Smart Array controller cabling (on page 63 - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 63
HP Smart Array P400i Controller cabling CAUTION: When routing cables, use the cable trough between fan modules 1 and 2. Be sure the cables do not interfere with fan module installation. Be sure to route the cables around the DIMM connectors so as not to interfere with DIMM installation. PCI Smart - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 64
Battery pack cabling • HP Smart Array E200i Controller battery pack cabling Cabling 64 - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 65
• HP Smart Array P400i Controller battery pack cabling Multibay backplane cabling Cabling 65 - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 66
installation • Testing server hardware using the Insight Diagnostics Utility ("HP Insight Diagnostics" on page 74) • Installing software drivers directly from the CD. With systems that have internet connection, the SmartStart Autorun Menu provides access to a complete list of ProLiant system - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 67
primary boot controller • Configuring memory options • Language selection For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). The HP ProLiant DL365 Generation 5 Server ships with - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 68
controller), execute RBSU by pressing the F9 key when prompted. After the settings are selected, exit RBSU and allow the server to reboot automatically. For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 69
refer to the controller user guide. For more information regarding the default configurations that ORCA uses, refer to the HP ROM-Based Setup Utility User Guide on the Documentation CD. HP ProLiant Essentials Rapid Deployment Pack NOTE: To deploy servers in an existing server blade enclosure, always - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 70
information about the RDP, refer to the HP ProLiant Essentials Rapid Deployment Pack CD or refer to the HP website (http://www.hp.com/servers/rdp). Re-entering the server serial number and product ID After you replace the system board, you must re-enter the server serial number and the product ID - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 71
. • You encounter an error when completing the steps of a factory-installed operating system installation. The Erase Utility can be accessed from the Software and Drivers Download website (http://www.hp.com/go/support) or the Maintenance Utilities menu of the SmartStart CD ("SmartStart software - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 72
install and use HP SIM to benefit from the Pre-Failure Warranty for processors, SAS and SCSI hard drives, and memory modules. For additional information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP SIM website (http://www.hp.com/go/hpsim). Redundant ROM support - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 73
Specifically, HP provides legacy USB functionality at: • POST • RBSU • Diagnostics • DOS • Environments which do not support USB natively For more information on ProLiant USB support, refer to the HP website (http://www.compaq.com/products/servers/platforms/usb-support drive key installed in the - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 74
and online versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations, troubleshoot problems, and perform repair validation. HP Insight Diagnostics Offline Edition performs various in-depth system and component testing while - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 75
to the HP website (http://www.hp.com/hps/hardware/hw_enterprise.html). To download HP ISEE, visit the HP website (http://www.hp.com/hps/hardware/hw_downloads.html). For installation information, refer to the HP ISEE Client Installation and Upgrade Guide (ftp://ftp.hp.com/pub/services/hardware/info - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 76
com/support). IMPORTANT: Always perform a backup before installing or updating device drivers. ProLiant Support Packs PSPs represent operating system-specific bundles of ProLiant optimized drivers, utilities, and management agents. Refer to the PSP website (http://h18000.www1.hp.com/products/servers - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 77
more information, refer to the HP website (http://www.hp.com/go/pcn). Care Pack HP Care Pack Services offer upgraded service levels to extend and expand standard product warranty with easy-to-buy, easy-to-use support packages that help you make the most of your server investments. Refer to the Care - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 78
select the HP ProLiant Servers Troubleshooting Guide: • The server-specific Documentation CD • The Business Support Center on the HP website (http://www.hp.com/support). Navigate to the server technical support page. Under self-help resources, select ProLiant Troubleshooting Guide. • The Technical - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 79
electric shock hazards. The area contains no user or field serviceable parts. Do not open for any reason. power cords to completely disconnect power from the system. Warnings and cautions WARNING: Only authorized technicians trained by HP should attempt to repair this equipment. All troubleshooting - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 80
is designed to be electrically grounded (earthed). To ensure proper operation, plug the AC power cord into a properly grounded AC outlet only. Symptom information Before troubleshooting a server problem, collect the following information: • What events preceded the failure? After which steps does - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 81
strap, and software utilities, necessary to troubleshoot the problem. o You must have the appropriate Health Drivers and Management Agents installed on the server. NOTE: To verify the server configuration, connect to the System Management homepage and select Version Control Agent. The VCA gives you - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 82
To view the latest service notifications, refer to the HP website (http://www.hp.com/go/bizsupport). Select the appropriate server model, and then click the Troubleshoot a Problem link on the product page. Troubleshooting flowcharts To effectively troubleshoot a problem, HP recommends that you - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 83
flowchart provides a generic approach to troubleshooting. If you are unsure of the problem, or if the other flowcharts do not fix the problem, use the following flowchart. Item 1 2 3 Refer to "Symptom information (on page 80)" "Loose connections (on page 81)" "Service notifications (on page 82 - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 84
/Firmware Updates website (http://h18023.www1.hp.com/support/files/server/us/romflash.ht ml) "General memory problems are occurring" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) Server maintenance and service guide - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 85
Server power-on problems flowchart Symptoms: • The server does not power on. • The system power LED is off or amber. Troubleshooting 85 - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 86
on the Documentation CD or on the HP website (http://www.hp.com/support) • "Power supply problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) • Server maintenance and service guide, located on the Documentation CD - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 87
Troubleshooting 87 - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 88
and service guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms) "Port 85 and iLO messages" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) "General memory problems - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 89
OS boot problems flowchart Symptoms: • Server does not boot a previously installed operating system • Server does not boot SmartStart Possible causes: • Corrupted operating system • Hard drive subsystem problem • Incorrect boot order setting in RBSU Troubleshooting 89 - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 90
HP ROM-Based Setup Utility User Guide (http://www.hp.com/servers/smartstart) "POST problems flowchart (on page 88)" • "Hard drive problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) • Controller documentation "HP - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 91
Server fault indications flowchart Symptoms: • Server boots, but a fault event is reported by Insight Management Agents (on page 71) • Server boots, but the internal health LED, external health LED, or component health LED is red or amber Troubleshooting 91 - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 92
) "Power-on problems flowchart ("Server power-on problems flowchart" on page 85)" • "Smart Array SCSI Diagnosis feature" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) • Server maintenance and service guide, located - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 93
a complete listing of error messages, refer to the "POST error messages" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in the - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 94
the component: 1. Power down the server (on page 18). 2. Extend or remove the server from the rack ("Extend the server from the rack" on page 19). 3. Remove the access panel (on page 20). 4. Remove the PCI service provider. Battery replacement 94 - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 95
may reasonably be expected to be installed in a residential environment (for example, personal computers). The FCC requires devices in both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user. FCC rating label The FCC - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 96
installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user 692000, Mail Stop 530113 Houston, Texas 77269-2000 • 1-800-HP-INVENT (1-800-474-6836). (For continuous quality improvement, calls may - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 97
Canadian notice (Avis Canadien) Class A equipment This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada. Class B equipment - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 98
Disposal of waste equipment by users in private households in the European Union This symbol on the for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product. Japanese notice BSMI notice Regulatory compliance notices 98 - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 99
laser product's installation guide may result in hazardous radiation exposure. To reduce the risk of exposure to hazardous radiation: • Do not try to open the module enclosure. There are no user-serviceable components inside. • Do not operate controls, make adjustments, or perform procedures to the - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 100
authorized HP Partner, or their agents. For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider a qualified Taiwanese recycler for proper battery disposal. Power cord statement for Japan Regulatory compliance notices 100 - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 101
floors or dissipating floor mats. • Use conductive field service tools. • Use a portable field service kit with a folding static-dissipating work mat. If you do not have any of the suggested equipment for proper grounding, have an authorized reseller install the part. For more information on static - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 102
a pressure minimum of 70 KPa. Server specifications Specification Dimensions Height Depth Width Weight (maximum: two processors, two power supplies, six hard drives) Weight (minimum: one processor, one power supply, no hard drives) Weight (no drives installed) Input requirement Rated input voltage - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 103
Specification Rated steady-state power Value 700 W Specifications 103 - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 104
with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 105
HP de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service sa documentation doivent être retournées dans l'emballage fourni. Si vous ne retournez pas la pièce défectueuse, HP se réserve le droit de vous facturer les coûts de remplacement. Dans le cas d'une pièce CSR, HP supporte - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 106
Sie jedoch den Austausch dieser Teile von HP vornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produkt vorgesehenen verfügbar. Wenn Sie Hilfe benötigen, können Sie das HP technische Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 107
HP Website unter (http://www.hp.com/go/selfrepair). Reparaciones del propio cliente Los productos de HP solicita a HP que realice HP ía, HP pone HP y recibirá ayuda HP HP se cliente de HP, póngase HP siguiente (http://www.hp.com/go/selfrepair). Customer Self Repair Veel onderdelen in HP - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 108
Customer Self Repair programma van HP. Informatie over Service Partners vindt u op de HP website (http://www.hp.nl/services/servicepartners). Reparo feito pelo cliente Os produtos da HP são projetados com muitas áficas permitirem, a entrega no mesmo dia ou em quatro horas pode Technical support 108 - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 109
HP para que um técnico o ajude por telefone. A HP especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida à HP . Nos casos em que isso for necessário, é preciso enviar a peça com defeito à HP dentro do período determinado - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 110
Technical support 110 - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 111
Technical support 111 - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 112
Acronyms and abbreviations ABEND abnormal end ACU Array Configuration Utility AMP Advanced Memory Protection ASR Automatic Server Recovery BBWC battery-backed write cache CSR Customer Self Repair DDR double data rate ECC error checking and correcting ESD electrostatic discharge HTTP hypertext - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 113
Protection Association NIC network interface controller NiMH nickel metal hydride NMI non-maskable interrupt NVRAM non-volatile memory ORCA Option ROM Configuration for Arrays OSEM Open Services Event Manager PCI peripheral component interface PCI Express Peripheral Component Interconnect Express - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 114
-On Self Test PPM processor power module PSP ProLiant Support Pack PXE Preboot Execution Environment RAID redundant array of inexpensive (or independent) disks RBSU ROM-Based Setup Utility SAS serial attached SCSI SATA serial ATA SCSI small computer system interface SDRAM synchronous dynamic RAM - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 115
SNMP Simple Network Management Protocol TMRA recommended ambient operating temperature UID unit identification UPS uninterruptible power system VCA Version Control Agent VHDCI very high density cable interconnect WEBES Web-Based Enterprise Service WOL Wake-on LAN Acronyms and abbreviations 115 - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 116
discharge 101 environmental requirements 25, 102 environmental specifications 102 Erase Utility 71 error messages 93 European Union notice 97 expansion boards 46, 47, 48 extending server from rack 19 external health LED 8 F fan modules, installation 22 fan modules, removal 22 features 7 Federal - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 117
unit (PDU) 26 power LEDs, system 8, 9, 10 Power On/Standby button 8, 18, 30 power supplies 43 powering down 18 powering up 18, 67 PPM failure LEDs 14 preparation procedures 81 problem diagnosis 78 processors 32 ProLiant Support Pack (PSP) 76 PSPs, overview 76 R rack installation 24, 27, 28 - HP ProLiant DL365 | HP ProLiant DL365 Generation 5 Server User Guide - Page 118
16 scripted installation 66 serial number 70 series number 95 server features and options 32 service notifications 82 SmartStart autorun menu 66 SmartStart Scripting Toolkit 66 SmartStart, overview 66 space requirements 25 specifications, environmental 102 specifications, server 102 start diagnosis
HP ProLiant DL365 Generation 5 Server
User Guide
Part Number 456203-001
October 2007 (First Edition)