Contents 4
Power supply problems
.....................................................................................................................
39
System open circuits and short circuits
................................................................................................
40
UPS problems
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40
General hardware problems
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41
Problems with new hardware
............................................................................................................
41
Unknown problem
............................................................................................................................
42
Third-party device problems
..............................................................................................................
43
Internal system problems
.............................................................................................................................
44
Battery pack problems
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44
CD-ROM and DVD drive problems
.....................................................................................................
44
Diskette drive problems
.....................................................................................................................
45
Drive problems (hard drives and solid state drives)
..............................................................................
46
SD card problems
............................................................................................................................
48
USB drive key problems
....................................................................................................................
48
Fan problems
...................................................................................................................................
49
HP Trusted Platform Module problems
................................................................................................
50
Memory problems
............................................................................................................................
50
PPM problems
..................................................................................................................................
52
Processor problems
..........................................................................................................................
53
Tape drive problems
.........................................................................................................................
53
Graphics and video adapter problems
...............................................................................................
55
External device problems
............................................................................................................................
55
Video problems
................................................................................................................................
55
Mouse and keyboard problems
.........................................................................................................
57
Audio problems
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57
Printer problems
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57
Cable problems
...............................................................................................................................
58
Local I/O cable problems
.................................................................................................................
58
Modem problems
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58
Network controller problems
.............................................................................................................
60
Expansion board problems
................................................................................................................
61
Software problems
......................................................................................................................
62
Operating system problems and resolutions
..................................................................................................
62
Operating system problems
...............................................................................................................
62
Operating system updates
.................................................................................................................
63
Restoring to a backed-up version
.......................................................................................................
64
When to Reconfigure or Reload Software
...........................................................................................
64
Linux operating systems
....................................................................................................................
65
Application software problems
....................................................................................................................
65
Software locks up
.............................................................................................................................
65
Errors occur after a software setting is changed
...................................................................................
65
Errors occur after the system software is changed
................................................................................
65
Errors occur after an application is installed
........................................................................................
65
ROM problems
..........................................................................................................................................
66
Remote ROM flash problems
.............................................................................................................
66
Boot problems
..................................................................................................................................
67
Software tools and solutions
.........................................................................................................
69
Configuration tools
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69
SmartStart software
..........................................................................................................................
69
HP ROM-Based Setup Utility
..............................................................................................................
69
Array Configuration Utility
................................................................................................................
72
Option ROM Configuration for Arrays
................................................................................................
73