HP ProLiant SL270s HP ProLiant and Integrity Firmware Management Best Practice - Page 48
Collecting trace directories, HP SUM 5.0.0 and later includes a utility named
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• Examine the trace directories for connection problems. For more information, see "Collecting trace directories" (page 48). • Ensure the server has a valid serial number. Collecting trace directories HP SUM generates a set of debug trace logs located in the %TEMP%\hp_sum directory on Windows systems. These files contain internal process and debug information, which can be useful in determining HP SUM failures. The debug trace files can be located under %temp%\hp_sum for Windows. The log files can be located under C:\cpqsystem\hp\log. These files provide the following information and are appended in each HP SUM session. HP SUM 5.0.0 and later includes a utility named GatherLogs.exe (Windows) or gatherlogs.sh (Linux) to create a compressed file (Windows: .zip; Linux: tar.Z) with all the logs. If you need to review the log files, you can run this utility to gather all the logs in one file. NOTE: Exit HP SUM before running the GatherLogs utility. Debug Trace Files Opman.trace InventoryResults.xml Settings.xml SourceClient.trace Hpsumiserver\Hpsumiserver.log Hpsumiserver\HpsumserverW32.log Hpsumiserver\localhpsumsoapserver.log Sesssion.log RepositoryManager \Discoverymanager.log \Installmanager.log \_log.txt \Settings.xml Function Contains operations manager trace data of the overall installation process, details of repository/components added/removed and general errors if any. Contains details of the component inventory from the repositories. Includes general settings information of HP SUM such as Force downgrade or upgrade. Includes trace data of repository manager and general errors if any. Contains trace data for HP SUM SOAP server sessions. Contains remote trace data for HP SUM SOAP server sessions. Contains information of the HP SUM SOAP server. Contains the data and time for each session has started. This file is saved in separate directory named with the date. Provides the repository and component information This directory can be excluded in the trace data when collecting the trace files. Provides the details of interaction between the Operations Manager and the remote discovery client. If a discovery tool fails, it is reported to this trace file and surfaced as a Discovery Failed message. This log is target specific. Provides the interaction between the Operations Manager and the remote discovery client. If a discovery tool fails, it is reported to this trace file and surfaced as a Discovery Failed message. This log is target specific. Provides the trace data from operations manager for specific target. Provides general settings information of HP SUM such as Force downgrade or upgrade for specific target. 48 Troubleshooting