HP Scanjet 4670 HP Scanjet 4600 series see-through scanner user manual - Page 22
Additional troubleshooting information, Cable type, Action, HP Director - connection cable
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Chapter 2 Cable type Power cable USB cable Action The power cable is connected between the scanner and an AC outlet. ● Ensure that the power cable is securely connected between the scanner and a live electrical outlet or surge protector. ● If the power cable is connected to a surge protector, ensure that the surge protector is plugged into an outlet and turned on. ● Disconnect the power cable from the scanner and turn off the computer. After 60 seconds, reconnect the power cable to the scanner, and then turn on the computer, in that order. The USB cable is connected between the scanner and the computer. ● Use the cable that was included with the scanner. Another USB cable might not be compatible with the scanner. ● Ensure that the USB cable is securely connected between the scanner and the computer. For additional USB troubleshooting information, see www.hp.com/support, select your country/ region, and then use the search tool to find USB troubleshooting topics. Note On a Macintosh computer, use the Apple System Profiler to ensure that the scanner is connected to the computer correctly. Additional troubleshooting information To solve other problems with the scanner or the transparent materials adapter, see the on-screen Help: 1 Open the HP Director software. 2 Click Help, and then click HP Scanjet 4600 series scanner. To solve problems with the scanner software, see the HP Image Zone software on-screen help. You can also visit www.hp.com/support for online support options. 18 HP Scanjet 4600 series scanner