HP Server rp4440 Site Preparation Guide, Third Edition - HP 9000 rp4410/rp4440 - Page 47

General Site Preparation Guidelines Information to Collect Before You Contact Support Figure 2-3 Delivery Survey (Part 2) DELIVERY CHECKLIST DOCK DELIVERY Is dock large enough for a semitrailer? Yes No ___________ Circle the location of the dock and give street name if different than address. North West East South STREET DELIVERY Circle the location of access door and list street name if different than address. North West East South List height and width of access door. List special permits (if required) for street delivery. Permit type Agency obtained from Information to Collect Before You Contact Support Before you contact HP support, you should: Step 1. Check information on troubleshooting and attempt to solve the problem. Refer to "Troubleshooting" in the Operation Guide for your system, available at http://docs.hp.com. • Note failure symptoms and error indications (LEDs and messages) by checking the SEL and FPL logs Chapter 2 47