HP StorageWorks 8/24 Brocade Access Gateway Administrator's Guide v6.3.0 (53-1 - Page 18

Optional Brocade features, Getting technical help

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• Best practice guides, white papers, data sheets, and other documentation is available through the Brocade Partner Web site. For additional resource information, visit the Technical Committee T11 Web site. This Web site provides interface standards for high-performance and mass storage applications for Fibre Channel, storage management, and other applications: http://www.t11.org For information about the Fibre Channel industry, visit the Fibre Channel Industry Association Web site: http://www.fibrechannel.org Optional Brocade features For a list of optional Brocade features and descriptions, see the Fabric OS Administrator's Guide. Getting technical help Contact your switch support supplier for hardware, firmware, and software support, including product repairs and part ordering. To expedite your call, have the following information available: 1. General Information • Technical Support contract number, if applicable • Switch model • Switch operating system version • Error numbers and messages received • supportSave command output • Detailed description of the problem, including the switch or fabric behavior immediately following the problem, and specific questions • Description of any troubleshooting steps already performed and the results • Serial console and Telnet session logs • Syslog message logs 2. Switch Serial Number The switch serial number and corresponding bar code are provided on the serial number label, as shown here. : *FT00X0054E9* FT00X0054E9 The serial number label is located as follows: • Brocade 300, 4100, 4900, 5100, 5300, 7500, 7800, 8000, and Brocade Encryption Switch- On the switch ID pull-out tab located inside the chassis on the port side on the left • Brocade 5000-On the switch ID pull-out tab located on the bottom of the port side of the switch xviii Access Gateway Administrator's Guide 53-1001345-01

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xviii
Access Gateway Administrator’s Guide
53-1001345-01
•
Best practice guides, white papers, data sheets, and other documentation is available through
the Brocade Partner Web site.
For additional resource information, visit the Technical Committee T11 Web site. This Web site
provides interface standards for high-performance and mass storage applications for Fibre
Channel, storage management, and other applications:
For information about the Fibre Channel industry, visit the Fibre Channel Industry Association Web
site:
Optional Brocade features
For a list of optional Brocade features and descriptions, see the
Fabric OS Administrator’s Guide
.
Getting technical help
Contact your switch support supplier for hardware, firmware, and software support, including
product repairs and part ordering. To expedite your call, have the following information available:
1.
General Information
•
Technical Support contract number, if applicable
•
Switch model
•
Switch operating system version
•
Error numbers and messages received
•
supportSave
command output
•
Detailed description of the problem, including the switch or fabric behavior immediately
following the problem, and specific questions
•
Description of any troubleshooting steps already performed and the results
•
Serial console and Telnet session logs
•
Syslog message logs
2.
Switch Serial Number
The switch serial number and corresponding bar code are provided on the serial number label,
as shown here.
:
The serial number label is located as follows:
•
Brocade 300, 4100, 4900, 5100, 5300, 7500, 7800, 8000, and Brocade Encryption Switch—
On the switch ID pull-out tab located inside the chassis on the port side on the left
•
Brocade 5000—On the switch ID pull-out tab located on the bottom of the port side of the
switch
*FT00X0054E9*
FT00X0054E9