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HP Surestore 64 User's Guide - Page 259

Appendix, Message, Cause/Solution

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Message Cause/Solution Could not find firmware file. Firmware file selected was not found in the FTP directory. Cannot have spaces in field. Cannot install firmware to a director with a failed CTP card. Cannot retrieve diagnostics results. Cannot retrieve port configuration. Cannot retrieve port information. Cannot retrieve port statistics. Cannot retrieve SNMP configuration. Cannot retrieve director date and time. Cannot retrieve director state. Cannot run diagnostics on a failed port. Ensure file name and directory are correct. Spaces are not allowed in this field. Remove the spaces or retype the field without spaces. Firmware cannot be installed on a director with a bad CTP card. Replace the failed CTP card and retry the firmware install to the director. Diagnostics results cannot be retrieved. The link is down or busy. Retry the operation later. If the condition persists, contact support personnel. Port configuration cannot be retrieved. The link is down or busy. Retry the operation later. If the condition persists, contact support personnel. Port information cannot be retrieved. The link is down or busy. Retry the operation later. If the condition persists, contact support personnel. Port statistics cannot be retrieved. The link is down or busy. Retry the operation later. If the condition persists, contact support personnel. The current SNMP configuration cannot be retrieved. The link is down or busy. Retry the operation later. If the condition persists, contact support personnel. Director date and time cannot be retrieved. The link is down or busy. Retry the operation later. If the condition persists, contact support personnel. Director state cannot be retrieved. The link is down or busy. Retry the operation later. If the condition persists, contact support personnel. Port diagnostics cannot be performed on a port that has failed. Run diagnostics only on an operational port. Appendix 243

Section	Page
hp surestore director fc-64 User’s Guide	3
Notice	4
Warranty	4
Safety Instructions	4
Format Conventions	4
1 hp surestore director fc-64 Operating Features	5
2 Operating the Director	6
3 Product Manager Overview	6
4 Monitoring and Managing the Director	7
5 Configuring the Director	8
6 Director Logs	9
7 Using Maintenance Features	9
Using SNMP to Manage the Director	9
Product Manager Messages	10
FPM Card Maps	11
Regulatory Statements	11
INDEX	11
1 hp surestore director fc-64 Operating Features	19
Figure 1 Rack-Mount hp surestore director FC-64s and Server	20
Figure 2 hp surestore director fc-64 through Server, SNMP Management Stations, and Remote User Wo...	21
Figure 3 Director FRUs. Front Access	22
Figure 4 Director FRUs, Rear Access (RFI Shield Removed)	23
Figure 5 HP EFC Server	28
Figure 6 Ethernet Hub	30
Figure 7 Out-of-Band Director Management	38
1. The current version of firmware is retained in nonvolatile memory while the new firmware loads...	45
2. The backup CTP card performs an IPL with the new firmware.	45
3. The backup CTP card then becomes the master CTP card, and the old master card becomes the new ...	45
4. The new master card then loads the firmware to the new backup CTP card.	45
5. Upon successful completion, the new firmware image becomes the master version and the previous...	45
Port Diagnostics	48
Figure 8 Example of a Multiswitch Fabric	51
1. Define the FC-64s through the New Product dialog box in the HP EFC Manager.	52
2. Make sure that the directors that you are joining are powered off.	52
3. Connect the directors through fiber cables attached to dedicated fiber optic ports on the FC-6...	52
4. Power the directors back on.	52
5. Place the cursor over the View icon in the HP EFC Manager and select Fabric.	52
6. The Fabric View displays.	52
7. Click on the fabric icon in the Fabric View to display the Fabric Manager window. The Fabric V...	53
Principal Switch Selection	53
Fabric WWN Assignment	54
Domain ID Assignment	54
Path Selection	55
Frame Delivery Order	56
Rerouting Delay	56
E_Port Segmentation	56
Fabric Services and State Change Notifications	57
Zoning Configurations for Joined Fabrics	58
Port Numbering	58
Nodes	58
Node and Director WWN	58
2 Operating the Director	61
1. One alternating current (AC) power cord is required for each power supply installed. These are...	62
2. At the bottom rear of the director, set the power switch (circuit breaker) to the up position....	62
a. Amber LEDs on both CTP cards and all fiber port module (FPM) cards illuminate momentarily.	62
b. The green LED on each CTP card (active and backup) illuminates as the card is tested and FPM c...	62
c. Green LEDs associated with Fibre Channel ports sequentially illuminate as the ports are tested.	62
Figure 9 AC Power Switch Location	63
3. After successful POST completion, the green power LED on the front bezel, green LED on the act...	63
4. If a POST error or other malfunction occurs, go to MAP 000: Start MAP in the Diagnostics chapt...	63
Notes	64
Procedure	64
1. Notify the customer the director will be powered off. Ensure the customer’s system administrat...	64
2. Set the director offline. For instructions, refer to Set Online State on page 203 and return h...	64
3. At the bottom rear of the director, set the power switch (circuit breaker) to the down positio...	64
4. If servicing the director, disconnect power cord(s) from the input power module at the bottom ...	64
Figure 10 Front Access - FRUs and Indicators	65
Power and Error Indicators	65
FPM Cards and Fibre Channel Ports	66
Figure 11 FPM Card Indicators and Connectors	67
CTP Cards	68
Figure 12 CTP Card Indicators, Connectors, and Controls	68
LED Indicators	68
IML Button	69
Ethernet Connector	69
Power Supplies	69
Figure 13 Power Supply Indicators	70
Figure 14 Rear Access - FRUs, Indicators, Connectors, and Controls	71
Fan Modules	71
Serial Crossbar (SBARs) Cards	71
Input Power Module	71
AC Power Connectors	72
Power On/Off Switch	72
Maintenance Port	72
1. Ensure that no active remote sessions are in progress through the Session View. To open the Se...	73
2. Close the Product Manager and exit the HP EFC Manager applications if they are active.	73
3. Click the Windows Start button at the lower left corner of the desktop, then click the Shut Do...	73
4. When the Shut Down Windows dialog box displays, select Shut down the computer.	73
5. Click the Yes button to shut down the HP EFC Server.	73
6. Wait until the message “It’s now safe to turn off your computer” displays, and then press the ...	73
3 Product Manager Overview	75
Figure 15 HP EFC Server and Remote Workstation Configuration (Dual Ethernet)	78
Figure 16 Typical Dialog Box	79
Keyboard Navigation	80
1. Perform one of the following steps:	81
2. Perform one of the following steps if you are using a remote user workstation (a network PC wi...	81
Figure 17 HP EFC Manager Icon	81
3. When the HP EFC Manager login screen displays, enter your user name and password. The default ...	81
4. In the HP EFC Server box on the login screen select the HP EFC Server to which you wish to con...	82
5. Click Activate or press the <Enter> key on your keyboard.	82
Figure 18 Main HP EFC Manager Window	82
Figure 19 FC-64 Icon	83
Figure 20 FC-64 Product Manager Window	84
Title Panel	85
Navigation Control Panel	85
View	85
Configure	87
Logs	90
Maintenance	91
Help	93
Close	94
Alert Panel	94
Main Panel	95
Table 1 Operating Status - Alert Panel and Director Status	95
Hardware View	96
Figure 21 Hardware View	97
Director Menu	98
FPM Card Menu	98
CTP Card Menu	99
Cooling Fan Module Menu	99
SBAR Card Menu	99
Port Card View	99
Figure 22 Port Card View	100
Port List View	101
Figure 23 Port List View	102
FRU List View	103
Figure 24 FRU List View	104
Node List View	104
Figure 25 Node List View	105
Performance View	106
Figure 26 Performance View	107
1. Select the Close icon from the Close menu on the navigation control panel.	108
2. To log out or exit the HP EFC Manager, place the cursor over the Logout/Exit icon. Select eith...	108
User Rights for Specific Functions	109
Table 2 User Rights for Product Manager (cont’d)	110
Figure 27 QuikSync Icon in Windows System Tray	113
Enabling QuikSync	114
1. Click the Windows Start button and select Programs, then Iomega QuikSync-> QuikSync.	114
Figure 28 Iomega QuikSync Dialog Box	114
2. Click On to enable QuikSync	114
3. Click OK.	114
QuikSync Settings	114
1. Open the QuikSync dialog box using one of these steps.	115
2. Verify that the dialog box is configured exactly as it displays in Figure 28.	115
3. Click the Advanced tab. The following displays:	115
Figure 29 Iomega QuikSync Dialog Box (Advanced Tab)	115
4. Verify that the dialog box is configured exactly as it displays in Figure 29.	116
5. Click OK.	116
4 Monitoring and Managing the Director	117
Status Table	119
Status	119
State	119
No Link Status	119
Alert Panel Status Indicator	121
FRUs	121
Figure 30 Monitoring Hardware Operation - FC-64 Hardware View	122
1. FPM card attention indicator:	122
2. FPM card failure indicator:	123
3. CTP card failure indicator:	123
4. Active CTP card indicator:	123
5. Power, system error, and unit beaconing indicators:	123
6. Power supply failure indicator:	124
7. Cooling fan module failure indicator:	124
8. SBAR card beaconing indicator:	124
9. SBAR failure indicator:	124
Displaying FRU Information	125
Figure 31 FRU Properties Dialog Box	125
Figure 32 FPM Card FRU Properties Dialog Box	126
Displaying Director Information	126
Figure 33 Director Properties Dialog Box	126
Director Menu	127
1. Click to display the Configure Date and Time dialog box.	128
Figure 34 Configure Date and Time Periodic Synchronization Dialog Box	129
2. Perform one of the following steps:	129
Figure 35 Configure Date and Time Manually	130
1. Click the Set Offline or Set Online button to toggle between offline and online states.	130
Figure 36 Set Online State Dialog Box (Director is Online)	130
Figure 37 Set Online State Dialog Box (Director is Offline)	131
2. When the Set Online or Set Offline warning dialog box displays, click OK to set the director o...	131
FPM Card Menu	131
Port Menu	132
CTP Card Menu	132
Figure 38 Switchover CTP Dialog box	133
Fan Module Menu	133
SBAR Card Menu	134
Symbols and Indicators	135
Figure 39 Port Card View	135
1. The amber indicator at the top of a FPM card illuminates when the FPM card fails. An FPM card ...	136
2. In Figure 39, the amber LED is blinking (while the green LED is on) for the first port on the ...	136
3. When the port is operational but not communicating with an attached device, the green indicato...	136
4. If the port fails, the amber indicator for port illuminates and a blinking red and yellow diam...	136
5. A yellow triangle (attention indicator) displays next to a port connector for a variety of rea...	136
6. The Port Card View indicates a failed port by a blinking red and yellow diamond alert symbol b...	137
Displaying Port Information	137
Figure 40 Port Properties Dialog Box	137
Port Card Menu	140
Port Menu	140
Figure 41 Port List View	143
Figure 42 FRU List View	147
Figure 43 Node List View	149
Figure 44 Node Properties Dialog Box	152
Figure 45 Performance View	154
Statistics Description	156
Traffic Statistics with Receive and Transmit Values	156
Class 2 Statistics	157
Class 3 Statistics	157
Error Statistics	158
Table 3 Port States and Indicators (cont’d)	160
5 Configuring the Director	165
1. Place the cursor over the Configure icon and select Identification.	166
Figure 46 Configure Identification Dialog Box	166
2. Click in the name field and enter a name for the director. The name could reflect the director...	166
3. Click in the description field and enter a description of the director.	167
4. Click in the location field and enter the location of the director.	167
5. Click in the contact field and enter appropriate information about a contact person, such as a...	167
6. Click Activate to save the data and close the dialog box.	167
7. If you are finished configuring the director, back up the configuration data. For more informa...	167
1. If the director is not offline:	168
a. Place the cursor over the Maintenance icon and select Set Online State.	168
Figure 47 Set Online State Dialog Box (Currently Online)	168
b. Click the Set Offline button to set the director offline.	168
2. Place the cursor over the Configure icon and select the Operating Mode option.	168
Figure 48 Configure Operating Mode Dialog Box	168
3. Select either open systems or S/390 mode.	169
Figure 49 Configuring Interoperability Mode (Open Systems Mode)	169
4. Click Activate to save your changes and to close the dialog box.	169
5. Set the director online:	169
a. Place the cursor over the Maintenance icon and select Set Online State.	169
b. When the Set Online State dialog box displays, click the Set Online button to set the director...	169
1. Configure the director offline.	172
a. Place the cursor over the Maintenance icon and select Set Online State.	172
Figure 50 Set Online State Dialog Box (Currently Online)	173
b. Click the Set Offline button to set the director offline as shown in Figure 50.	173
2. Place the cursor over the Configure icon and select Operating Parameters.	173
Figure 51 Configure Operating Parameters Dialog Box	173
3. Enter data into dialog box fields as follows.	173
4. Click the Activate button to save the configuration and close the dialog box.	174
5. Set the director online.	174
a. Place the cursor over the Maintenance icon and select Set Online State.	174
b. When the Set Online State dialog box displays, click the Set Online button to set the director...	174
6. Back up the configuration data when you are finished configuring the director. For more inform...	174
1. Place the cursor over the Configure icon and select Ports.	177
Figure 52 Configure Ports Dialog Box (Open Systems Mode)	178
2. Click a Name field and type a name that reflects the end device connected through the port. Fo...	178
3. Block or unblock operation for a port by clicking the check box in the Blocked column. When a ...	178
4. Enable or disable extended distance buffering for the port by clicking the check box in the 10...	178
5. Enable or disable LIN alerts for the port by clicking the check box in the LIN Alerts column. ...	178
6. Select a port type by clicking in the Type field and selecting from the list.	179
7. Use the scroll bar on the right side of the Configure Ports dialog box table to display additi...	179
8. Activate changes and close the dialog box by clicking the Activate button.	179
9. If you are finished configuring the switch, back up the configuration data. For more informati...	179
1. Place the cursor over the Configure icon and select Ports.	179
Figure 53 Configure Ports Dialog Box (S/390 Mode)	180
2. Enable or disable extended distance buffering for the port by clicking the check box in the 10...	180
3. Enable or disable LIN alerts for the port by clicking the check box in the LIN Alerts column. ...	180
4. Use the scroll bar on the right side of the Configure Ports dialog box table to display additi...	180
5. Activate changes and close the dialog box by clicking Activate.	180
6. If you are finished configuring the switch, back up the configuration data. For more informati...	180
Figure 54 Prohibited Port Connection Symbol	182
Procedure	183
1. Place the cursor over the Configure icon and select Addresses, then select Active.	183
Figure 55 Configure Addresses - Active Dialog Box	184
2. Enter information into the appropriate fields.	184
3. Click the squares to either prohibit or allow connections. In Figure 55, port address 07 is pr...	184
4. Click Save As to open the Save Address Configuration As dialog box.	184
5. Click the Port Name field and enter a name.	184
6. Click OK to save changes and to close the Save Address Configuration As dialog box.	185
7. In the Configure Addresses - Active dialog box, click Activate to activate the configuration o...	185
Procedure	185
1. Place the cursor over the Configure icon and select Addresses, then select Stored.	185
Figure 56 Address Configuration Library Dialog Box	185
2. Select a configuration entry by clicking on the row. Then use one of the procedures below.	185
3. When finished managing the library, click Close to close the dialog box.	186
1. Place the cursor over the Configure icon and select SNMP.	187
Figure 57 Configure SNMP Dialog Box	188
2. Click the Enable Authorization Traps field to enable authorization traps to be sent to SNMP ma...	188
3. Click a field in the Community Name column to select the row. Enter the SNMP community name fo...	188
4. Click the Write Authorization check box to enable write authorization for the community name. ...	188
5. Enter the IP address for a trap recipient (SNMP management station) by clicking in the Trap Re...	188
6. Click the Advanced button if you wish to override the default user datagram protocol (UDP) tra...	188
7. Enter UDP port numbers in the UDP Port Number column. You can override the default UDP port nu...	189
Figure 58 Configure SNMP Dialog Box	189
8. Click Activate to activate the data and close the dialog box.	189
9. If you are finished configuring the director, back up the configuration data. For more informa...	189
1. Place the cursor over the Configure icon and select Management Server.	190
Figure 59 Configure Open Systems Management Server Dialog Box	190
2. Click the check box in the Host Control Prohibited field to display a check mark and allow wri...	190
3. Activate changes and close the dialog box by clicking Activate.	190
4. If you are finished configuring the director, you can back up the configuration data. For more...	190
1. Set the director offline using the Set Online State dialog box. For help, refer to Set Online ...	191
2. Place the cursor over the Configure icon and select Features.	191
Figure 60 Configure Feature Key Dialog Box	191
3. Click New to add a new feature key.	192
Figure 61 New Feature Key Dialog Box	192
4. Enter the director’s feature key and click OK.	192
Figure 62 Enable Feature Key Dialog Box	193
5. Click Activate to activate the new feature key.	193
6. Set the director back online.	193
7. When you are finished configuring the director, you can back up the configuration data. For mo...	193
1. Place the cursor over the Configure icon and select Date/Time.	194
Figure 63 Configure Date and Time Periodic Synchronization Dialog Box	194
2. Perform one of the following steps:	195
a. Make sure that Periodic Date/Time Synchronization is disabled (no check). Refer to Figure 64.	195
Figure 64 Configure Date and Time Manually	195
b. Click in a Date or Time field that you want to change.	195
c. Delete characters and enter new ones as required or highlight the existing character by draggi...	195
d. Click Activate to set the date and time on the director.	196
3. If you are finished configuring the director, back up the configuration data. For more informa...	196
1. Place the cursor over the Configure icon and select Export Configuration Report.	197
Figure 65 Export Configuration Dialog Box	198
2. Select the folder where you want to save the file.	198
3. Type in a file name and extension in the File name field.	198
4. Click Save.	198
7 Using Maintenance Features	201
Procedure	202
1. Place the cursor over the Maintenance icon and select Swap Ports.	202
Figure 71 Swap Ports Dialog Box	202
2. Enter the first address (in hexadecimal format).	202
3. If you want to unblock the port, click Unblock after swap. Note that ports are automatically b...	203
4. Enter the second address (in hexadecimal format).	203
5. If you want to unblock the port, click Unblock after swap.	203
6. Click Next to continue.	203
7. Follow the on-screen instructions and click Next to continue through to the next screen.	203
8. If you are finished configuring the director, back up the configuration data. For more informa...	203
1. Place the cursor over the Maintenance icon and select IPL.	205
Figure 72 IPL Confirmation Dialog Box	205
2. Click Yes.	205
1. Place the cursor over the Maintenance icon and select Set Online State.	207
Figure 73 Set Online State Dialog Box (State Is Offline)	207
Figure 74 Set Online State Dialog Box (State Is Online)	207
2. Click Set Offline or Set Online, depending on the operating state you want to set.	207
3. When a warning box displays requesting you to confirm the offline or online state, click OK.	208
1. Place the cursor over the Maintenance icon on the navigation control panel in the Product Mana...	210
2. Select Enable E-Mail Notification from the menu.	210
3. To enable e-mail notification, select the option to add a check mark to the check box.	210
4. To disable e-mail notification, select the option to remove the check mark from the check box.	210
1. Place the cursor over the Maintenance icon on the navigation control panel.	211
2. Select Enable Call Home Notification from the pop-up menu to enable and disable call-home noti...	211
1. Place the cursor over the Maintenance icon on the navigation control panel in the Hardware Vie...	212
Figure 75 Backup and Restore Dialog Box	212
2. Click Backup to save the current director configuration to the HP EFC Server. The following is...	213
3. Set the director to offline before performing the restore function. If you select Restore and ...	213
4. Click Restore on the Backup and Restore Configuration dialog box to copy the backed up configu...	213
1. Place the cursor over the Maintenance icon and select the Reset Configuration option from the ...	214
2. Set the director offline. For instructions, refer to Set Online State on page 203.	215
3. To continue the reset operation, click the Reset button on the Reset Configuration dialog box....	215
Table 4 Data Default Values (cont’d)	215
6 Director Logs	219
Figure 66 Save Dialog Box	221
1. Click the Export button on the log window.	221
2. In the Save dialog box, select the folder where you want to save the file.	221
3. Type in a file name and extension in the File name field.	221
4. Click the Save button.	221
Figure 67 Audit Log	222
Figure 68 Event Log	224
Figure 69 Hardware Log	227
Figure 70 Link Incident Log	229
Using SNMP to Manage the Director	231
Figure 76 MIB Tree	233
Figure 77 MIB Tree	234
Figure 78 SNMP MIB-II Support	238
Figure 79 Fibre Channel Fabric Element MIB Supported	240
Table 5 Error Group	241
Table 6 Accounting: Class 2	242
Table 7 Accounting: Class 3 (cont’d)	242
Table 8 F_Port Operation Table	243
Table 9 Operation: F_Port Physical Level	244
Operation: Fabric Login Table	244
Table 10 Operation: Fabric Login (cont’d)	244
Table 11 Module Table (cont’d)	246
Table 12 Configuration Table (cont’d)	247
Table 13 Capability Group Table (cont’d)	248
Figure 80 Private Enterprise MIB Support	251
Table 14 System Group (cont’d)	251
Table 15 FRU Group (cont’d)	252
Table 16 Fibre Channel Port Group (cont’d)	253
Table 17 Enterprise-Specific Trap Definitions	256
Product Manager Messages	257
FPM Card Maps	271
Figure 81 FTM Card and Port Numbers	272
Regulatory Statements	273
INDEX	285
A	285
B	285
C	285
D	286
E	287
F	287
G	288
H	288
I	288
J	288
K	288
L	289
M	289
N	289
O	290
P	290
R	291
S	291
T	291
U	291
V	291
W	292
Z	292
Reader Comment Sheet	293
hp surestore director fc-64 user’s guide	293
Attention: Information Engineering (MS 5668)	294
Hewlett-Packard Company	294
Scalable Network Storage	294
8000 Foothills Blvd.	294