HP Tc4200 Limited Warranty and Technical Support - Page 5

Contacting HP You can obtain warranty service and technical support by contacting HP at http://www.hp.com/support. Be sure to have the following information available before you call HP: - Product number, serial number, model name, and model number - Applicable error messages - Add-on options - Operating system - Third-party hardware or software - Detailed questions We have a variety of services available online to help you find answers to your questions and resolve problems-24 hours a day, 7 days a week. Logon to our online services site at http://www.hp.com/support to find a variety of help sources to meet your needs: „ Access to drivers and product documentation: Find original product drivers, latest updates and software fixes, Limited Warranty information, and product documentation. „ Open an online service event with an HP Support Specialist: If you have an issue with your product, contact us online for the fastest time to a solution. http://www.hp.com/support. Free Pick-Up Warranty Service Available Monday-Friday If you are unable to resolve your problem using HP online services, call your local HP Technical Support Center (see Worldwide Phone Numbers booklet). A technical support specialist will help you diagnose the problem. If your portable computer needs a hardware repair that is covered under warranty, then HP will deliver packaging, pick up the portable computer from your location, repair the computer, and deliver the repaired computer to the location of your choice. HP pays shipping costs. Pick-up service provides a turnaround normally within two to five business days. NOTE: If you choose your own courier, you assume the risk of loss or damage during shipping. 5