HP Vectra VA 6/xxx HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4
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- HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 1
cmt-fcc.fb4 Page 1 Wednesday, May 15, 1996 3:22 PM User's Guide HP Vectra VA 6/xxx - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 2
legal.fb4 Page ii Wednesday, May 15, 1996 3:23 PM Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 3
title.fb4 Page iii Wednesday, May 15, 1996 3:24 PM User's Guide - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 4
title.fb4 Page iv Wednesday, May 15, 1996 3:24 PM Important Safety Information If you have any doubt that you can lift the PC or display safely, do not try to move it without help. For your safety, always connect the equipment to a grounded wall outlet. Always use a power cord with a properly - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 5
You Can Install 12 Removing and Replacing the Cover 13 Removing the Cover 13 Replacing the Cover after Installing Accessories 13 Removing the Air Flow Guide 14 English v - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 6
Accessory Boards 26 Configuring Accessory Boards with Plug and Play 26 Installing the Board 27 Installing an OverDrive Processor 29 3 Troubleshooting Your PC Solving Problems 32 HP Summary Screen 32 If Your PC Does Not Start Properly 33 Display is Blank and There Are No Error Messages 33 - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 7
Troubleshooting 49 System Board Switches 49 Power Consumption 50 IRQs, DMAs, and I/O Addresses Used by Your PC 51 The HP Summary Screen and Setup Program 52 HP Summary Screen 52 Using the HP Setup Program 53 4 Hewlett Packard Support and Information Services Your HP Authorized Reseller 58 HP - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 8
Web Site 61 HP FAXback on Demand-HP FIRST 62 HP Audio Tips (USA only) HP Automated Support Directory 62 Ordering Drivers and BIOS on Diskette 63 HP Support Services 64 Hewlett-Packard Telephone Support 65 Lifeline Telephone Support (U.S. Only 65 HP Network Phone-in Support Service (NPS 66 - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 9
cobra-m1.fb4 Page 1 Wednesday, May 15, 1996 3:26 PM 1 Setting Up and Using Your PC - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 10
can lift the PC or display safely, do not try to move it without help. Computer Typical Display Mouse Operating System Installation Tools Manuals Two HP CD-ROMs: Drivers Documentation Keyboard 2 Place the PC on a sturdy desk near to easily accessible power outlets, with enough space for the - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 11
cobra-m1.fb4 Page 3 Wednesday, May 15, 1996 3:26 PM 1 Setting Up and Using Your PC Connecting the Mouse, Keyboard, Display and Printer Connecting the Mouse, Keyboard, Display and Printer Connect the mouse, keyboard, and display to the back of the computer. The connectors are shaped to go in one way - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 12
cobra-m1.fb4 Page 4 Wednesday, May 15, 1996 3:26 PM 1 Setting Up and Using Your PC Connecting Audio Accessories Connecting Audio Accessories Your PC has a Headphones jack and a Microphone jack on the rear panel. An audio Stereo In jack, an audio Stereo Out jack, and a MIDI interface connector are - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 13
cobra-m1.fb4 Page 5 Wednesday, May 15, 1996 3:26 PM 1 Setting Up and Using Your PC Connecting the Power Cables Connecting the Power Cables 1 Remove the warning label covering the computer's power connector at the rear of the computer. 2 Check that the correct voltage is selected for your country. - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 14
carries out the Power-On-Self-Test (POST) while the Vectra logo is displayed. If you wish to view the POST details, press to get the HP Summary Screen. If there is an error in the POST, the control panel. Refer to the operating system manual for details of how to exit the operating system. 6 English - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 15
-On Password" in the Administrator Password Submenu of the Security Menu in the HP Setup program). If you have set both an Administrator Password and a User an Administrator Password: 1 Start the Setup Program. Refer to "Using the HP Setup Program", on page 53. 2 Select the Security menu group. - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 16
Password" in the Administrator Password Submenu of the Security Menu in the HP Setup program). If you have set both an Administrator Password and a set a User Password: 1 Start the Setup Program. Refer to "Using the HP Setup Program", on page 53. 2 Select the Security menu group. 3 Select - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 17
the PC. To configure power management, to refer to the Power Menu in the HP Setup program. Refer to your operating system documentation for detailed information about the capabilities , how to upgrade, and how to optimize performance • HP support-similar to chapter 4 in this User's Guide. English 9 - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 18
cobra-m1.fb4 Page 10 Wednesday, May 15, 1996 3:26 PM 1 Setting Up and Using Your PC Additional Information and Help 10 English - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 19
cobra-m2.fb4 Page 11 Wednesday, May 15, 1996 3:28 PM 2 How to Install Accessories In Your PC This chapter explains how to install accessories, such as extra memory, accessory boards, and additional disk drives, in your PC. - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 20
to Install Accessories In Your PC Accessories You Can Install WARNING Accessories You Can Install Please contact your authorized reseller for information about HP accessory part numbers. For your safety, never remove the PC's cover without first removing the power cord from the power outlet, and - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 21
the front sides of the cover are upwards, and that the lock is unlocked. 3 Slide the cover onto the computer, making sure that the two guides at the bottom of the case slide into the two rails at the base of the computer. Firmly slide the cover backwards into position. 4 Lower - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 22
, 1996 3:28 PM 2 How to Install Accessories In Your PC Removing the Air Flow Guide Removing the Air Flow Guide Your PC has an air flow guide to help reduce the heat of the processor. You must remove this guide before you can access the processor, the system board switches, the battery, or any - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 23
cobra-m2.fb4 Page 15 Wednesday, May 15, 1996 3:28 PM 2 How to Install Accessories In Your PC Installing Memory CAUTION Installing Memory Static electricity can damage electronic components. Turn all equipment OFF. Don't let your clothes touch the accessory. To equalize the static electricity, - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 24
pull the module forward and out of the socket. 5 Install any other accessories before replacing the cover. Reconnect all cables and power cords. 6 Check the HP Summary Screen to verify the new configuration. Refer to - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 25
cobra-m2.fb4 Page 17 Wednesday, May 15, 1996 3:28 PM 2 How to Install Accessories In Your PC Installing Memory Upgrading the MGA Millennium Board Memory 1 Switch off the display and computer, and disconnect the power supply cables and any telecommunications cables. Remove the computer's cover. 2 - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 26
or dual-screen operation (with a second VGA controller): • OFF for single-screen operation - DEFAULT • ON for dual-screen operation (with a second VGA controller). Contact your HP representative for further information about upgrading the VGA BIOS. VESA Connector ON 12 18 English - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 27
and connectors on the system board which may be used by mass storage devices: • An Enhanced IDE (Integrated Drive Electronics) hard disk drive cable. This supports up to two IDE hard disk drives, one of which is already connected. On the system board, this cable's connector is labeled "Primary IDE - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 28
cobra-m2.fb4 Page 20 Wednesday, May 15, 1996 3:28 PM 2 How to Install Accessories In Your PC Installing Mass Storage Devices Internal Connectors If you add a flexible disk drive, hard disk drive, CD-ROM drive, or tape drive, you need to connect it to power and data cables. The data cables are - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 29
cobra-m2.fb4 Page 21 Wednesday, May 15, 1996 3:28 PM NOTE 2 How to Install Accessories In Your PC Installing Mass Storage Devices The following table explains which connectors you should use when you install additional devices. Configuration 1 Hard Disk Drive 2 Hard Disk Drives 3 Hard Disk - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 30
, 1996 3:28 PM CAUTION 2 How to Install Accessories In Your PC Installing Mass Storage Devices Installing an Additional Hard Disk Drive Refer to the drive's manuals to see if you must set jumpers or if there is a special installation procedure to follow. If your new hard disk drive already has - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 31
cobra-m2.fb4 Page 23 Wednesday, May 15, 1996 3:28 PM 2 How to Install Accessories In Your PC Installing Mass Storage Devices 6 Resecure the access plate on the rear of the computer. 7 Connect the power and data cables to the rear of the drive, if you have not done so already. The connectors are - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 32
to your eyes by laser light from a CD-ROM drive, do not open the CD-ROM drive enclosure. The drive should be serviced by authorized service personnel only. 1 Switch off the display and computer, and disconnect the power supply cables and any telecommunications cables. 2 Remove the computer's cover - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 33
cobra-m2.fb4 Page 25 Wednesday, May 15, 1996 3:28 PM To Install a Drive: Step 3: Remove the cover plate (if present). 2 How to Install Accessories In Your PC Installing Mass Storage Devices Step 5: Slide the drive into the shelf. Step 6: Connect the power and data cables. Step 7: Secure the - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 34
standard for automatically configuring your PC's hardware resources and the accessory boards installed in it. If your operating system supports Plug and Play, your PC has configurable support for Plug and Play in the BIOS. All PCI accessory boards are Plug and Play, although not all ISA boards - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 35
to "Removing the Air Flow Guide", on page 14). 3 Find a free accessory board slot with the correct type of connector socket (PCI or ISA). Some boards may have preferred locations, in which case special installation instructions should be detailed in their manuals. 4 Unscrew and remove the accessory - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 36
cobra-m2.fb4 Page 28 Wednesday, May 15, 1996 3:28 PM 2 How to Install Accessories In Your PC Installing Accessory Boards 6 Align the board's connector with the slot's socket. Firmly press the board into the socket. Ensure that the board's connector engages completely with the socket and does not - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 37
from the power outlets, and disconnect the PC from any telecommunications network. 2 Remove the computer's cover. 3 Remove the air flow guide (refer to "Removing the Air Flow Guide", on page 14). 4 If the heatsink is not directly attached to the processor, unclip and remove the heatsink. (Be careful - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 38
cobra-m2.fb4 Page 30 Wednesday, May 15, 1996 3:28 PM 2 How to Install Accessories In Your PC Installing an OverDrive Processor 6 To install the new processor: a Locate the corner markers: • on the processor-a dot or notch ("broken" corner) • on the processor socket-a dot. b Position the processor - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 39
cobra-m3.fb4 Page 31 Wednesday, May 15, 1996 3:31 PM 3 Troubleshooting Your PC This chapter can help you solve problems that you may encounter when using your PC. It also introduces the HP Summary Screen and the HP Setup Program. - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 40
31 PM 3 Troubleshooting Your PC Solving Problems Solving Problems This chapter can help you solve most problems you might have with your PC. If you are unable to solve your problem after following the advice in this chapter, refer to "Hewlett Packard Support and Information Services", on page 57. HP - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 41
cobra-m3.fb4 Page 33 Wednesday, May 15, 1996 3:31 PM 3 Troubleshooting Your PC If Your PC Does Not Start Properly If Your PC Does Not Start Properly Use this section if your PC does not start - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 42
3:31 PM 3 Troubleshooting Your PC If 15. Refer to "Installing Accessory Boards" on page 26. Refer to the manuals that came with each board. Refer to "System Board Switches" on page 49 one at a time to determine which one is causing the problem. If you are Unable to Change any Values in Setup If - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 43
fb4 Page 35 Wednesday, May 15, 1996 3:31 PM 3 Troubleshooting Your PC If Your PC Does Not Start Properly 1 Turn the message and continue. • Press to run Setup and correct a system configuration error. HP recommends that you correct the error before proceeding, even if the PC appears to start - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 44
cobra-m3.fb4 Page 36 Wednesday, May 15, 1996 3:31 PM 3 Troubleshooting Your PC If Your PC Does Not Start Properly Clearing the PC's Configuration Memory If the PC then starts, but POST still persists in reporting - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 45
3 Troubleshooting Your PC If Your PC Has a Hardware Problem If Your PC Has a Hardware Problem This section describes what to do if you have problems with your setting in the Setup program. Refer to the Power Menu in the HP Setup program. Display Does Not Work Properly If Your Display is Blurred - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 46
Wednesday, May 15, 1996 3:31 PM 3 Troubleshooting Your PC If Your PC Has a Hardware Problem If Nothing is Displayed on the Screen If Display Problems If the display image is not aligned with the screen, use the display's controls to center the image (refer to the display manual for instructions). If - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 47
39 Wednesday, May 15, 1996 3:31 PM 3 Troubleshooting Your PC If Your PC Has a Hardware Problem If Your Mouse Does Not Work • Ensure that application program's "print" menu has been correctly set up. (Refer to the manual supplied with the application software.) • Check that the PC's port is working - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 48
cobra-m3.fb4 Page 40 Wednesday, May 15, 1996 3:31 PM 3 Troubleshooting Your PC If Your PC Has a Hardware Problem If the Flexible Disk Drive Does Not Work • Ensure you are using a formatted diskette and it is inserted correctly. • Check you are using a diskette that - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 49
, May 15, 1996 3:31 PM 3 Troubleshooting Your PC If Your PC Has a Hardware Problem If the Hard Disk Activity Light Does Not do not open the CD-ROM drive enclosure. The CD-ROM drive should be serviced by qualified service personnel only. Do not attempt to make any adjustment of the unit. This PC - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 50
Wednesday, May 15, 1996 3:31 PM 3 Troubleshooting Your PC If Your PC Has a Hardware Problem CD-ROM Drive Does Not Work • Check that Refer to the board's manual for further details. • Check that the PC has been configured correctly in Setup. • If the problem persists, refer to HP support. 42 English - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 51
cobra-m3.fb4 Page 43 Wednesday, May 15, 1996 3:31 PM 3 Troubleshooting Your PC If Your PC Has a Software Problem If Your PC Has a Software Problem If You Have Forgotten Your Password Ì If you forget the User Password, but not the Administrator password, carry out the following procedure: 1 Switch - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 52
, May 15, 1996 3:31 PM 3 Troubleshooting Your PC If Your PC Has a Software Problem If Your Application Software Does Not Work If • Refer to the operating system and application software manuals. • If Windows does not run properly, refer to the Windows manual for guidance. If the Date and Time are - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 53
15, 1996 3:31 PM 3 Troubleshooting Your PC If Your PC Has an Audio Problem If Your PC Has an Audio Problem No Sound When Running Any Applications digitized sounds, this might be due to an interrupt conflict. Use the HP Setup program or your operating system's audio control software to change the - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 54
cobra-m3.fb4 Page 46 Wednesday, May 15, 1996 3:31 PM 3 Troubleshooting Your PC If Your PC Has an Audio Problem Audio Input from the Check that the microphone specifications meet the requirements of the Microphone is Too Low, 16-bit sound components. The microphone should - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 55
are installed. You may solve this problem by loading device drivers and TSRs into high memory. Refer to your MS-DOS manual for details of how to do this free of charge. You should order replacement battery HP 1420-0356 from your local Sales and Service office, or the equivalent "CR2032", which is - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 56
May 15, 1996 3:31 PM 3 Troubleshooting Your PC Changing the Battery After removing the computer's cover and the air flow guide: 1 Remove the old battery by holds the battery firmly. You can also install an external battery (HP part number 1420-0513), which you can order from your authorized reseller - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 57
3:31 PM 3 Troubleshooting Your PC Technical Information Needed for Troubleshooting Technical Information Needed for Troubleshooting System Board Switches test. Set to Open for normal operation (default setting) Processor Frequency 180 MHz 200 MHz 233 MHz 266 MHz Bus Frequency 60 MHz 66 MHz 66 - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 58
, May 15, 1996 3:31 PM NOTE 3 Troubleshooting Your PC Technical Information Needed for Troubleshooting Power Consumption All measurements are in watts (rms). Consumption at 115V / 60Hz Consumption at 230V / 50Hz 180 MHz 200 MHz 180 MHz 200 MHz Off 1.3 1.3 1.4 1.5 Windows NT1 with 55 - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 59
, May 15, 1996 3:31 PM 3 Troubleshooting Your PC Technical Information Needed for Troubleshooting IRQs, DMAs, and I/O Addresses Used by - 2Fh, integrated I/O controller 96h - 97h, "Little Ben" E0h - E7h, HP reserved 170h - 177h, 376h IDE secondary channel 1F0h - 1F7h, 3F6h IDE primary channel - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 60
restart the PC. Consult your operating system documentation for any special instructions concerning turning off and then restarting your PC. 2 While the Vectra logo appears on your display, press . This will take you to the HP Summary Screen. (To go immediately into the Setup program, and bypass - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 61
PM 3 Troubleshooting Your PC The HP Summary Screen and Setup Program When you press , the HP Summary Screen, similar to the following one, will appear: VA/6xxx - you a summary of the current configuration settings of your PC. Using the HP Setup Program 1 Turn on the display and then the PC. If the - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 62
cobra-m3.fb4 Page 54 Wednesday, May 15, 1996 3:31 PM 3 Troubleshooting Your PC The HP Summary Screen and Setup Program 2 Press while F2=Setup is displayed at the bottom of the screen. F2=Setup appears for a short period, during the - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 63
cobra-m3.fb4 Page 55 Wednesday, May 15, 1996 3:31 PM 3 Troubleshooting Your PC The HP Summary Screen and Setup Program You move through the Setup program by using the following keys: • The or arrows, and or used to select fields - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 64
cobra-m3.fb4 Page 56 Wednesday, May 15, 1996 3:31 PM 3 Troubleshooting Your PC The HP Summary Screen and Setup Program 56 English - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 65
cobra-m4.fb4 Page 57 Wednesday, May 15, 1996 3:33 PM 4 Hewlett Packard Support and Information Services - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 66
CD-ROM HP Support Assistant is a yearly subscription service on CD-ROM. Each CD-ROM contains information about Vectra PCs as well as other HP computing products. The types of information you can find include: • Product manuals, service and technical reference manuals • Troubleshooting, installation - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 67
Page 59 Wednesday, May 15, 1996 3:33 PM 4 Hewlett Packard Support and Information Services Hewlett-Packard Information Services Subscriptions to HP Support Assistant can be obtained with an order form which is available from the HP FIRST Faxback system. Request document number 9025 (US and Asia - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 68
15, 1996 3:33 PM 4 Hewlett Packard Support and Information Services Hewlett-Packard Information Services For the United States and the United Kingdom interface, choose GO from the Services menu or click on the GO icon on the Ribbon. In the GO... dialog box, type HP and then click on the OK - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 69
your location. Alias Name Password ftp-boi.external.hp.com anonymous Enter your E-mail address Access HP World Wide Web Site Access HP, HP's World Wide Web site gives you access to information about HP, its products, including product data sheets, service and support information, electronic - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 70
Page 62 Wednesday, May 15, 1996 3:33 PM 4 Hewlett Packard Support and Information Services Hewlett-Packard Information Services HP FAXback on Demand-HP FIRST HP FIRST is a service where you can select documents, support and technical information, data sheets and pre-sales information, which are - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 71
cobra-m4.fb4 Page 63 Wednesday, May 15, 1996 3:33 PM 4 Hewlett Packard Support and Information Services Hewlett-Packard Information Services Ordering Drivers and BIOS on Diskette You can order diskettes from HP, with the latest versions of drivers, BIOS and software utilities. The diskettes will - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 72
Services HP Support Services WARNING HP Support Services Hewlett-Packard provides a three year hardware warranty which includes on-site service during the first year after purchase, and a return service during the second and third years after purchase. HP telephone support for your Vectra - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 73
be able to help you, or direct you to the appropriate HP telephone support service. Lifeline Telephone Support (U.S. Only) Lifeline is a fee-based telephone support program for Vectra PCs available after the one-year telephone support provided as part of the hardware warranty has expired. In the - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 74
Packard Support and Information Services HP Network Phone-in Support Service (NPS) HP Network Phone-in Support Service (NPS) The HP Network Phone-in Support Service (NPS) provides fast access to HP experts in networked Multivendor environments. It can help you: • resolve complex network problems - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 75
Disc Read Only Memory. A mass storage device that uses compact disc technology. CDs can store data, but most cannot be written to. HP Utilities Software provided by Hewlett-Packard to perform certain tasks, for example, changing the date and time. IDE Integrated Device Electronics. An interface - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 76
(dots-per-inch). ROM Read-Only Memory. Computer memory used to store parts of the computer's operating system permanently. ROM chips can contain instructions and data. SCSI Small Computer System Interface. A high-speed data bus used for connecting hard disks, tape drives, and other accessories to - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 77
flexible disk drive installing, 24 problems, 40 FTP access to HP, 61 G glossary, 67 H hard disk problems, 40 headphones jack location of connector, 4 Hewlett-Packard BBS library, 61 FTP access, 61 information services, 59 marketing headquarters, 66 support and information services, 57 World Wide Web - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 78
location, 49 System board, switches, 49 T tape drive, installing, 24 telephone support for networks, 66 out of warranty, 65 under warranty, 65 tools required for installation, 2 troubleshooting, 31 U unpacking the PC, 2 URL for HP World Wide Web site, 61 V video board flash BIOS, 18 W World Wide - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 79
bckmttr.fb4 Page 71 Wednesday, May 15, 1996 3:35 PM Regulatory Information and Warranty - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 80
CONFORMITY according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name and Address: HEWLETT-PACKARD Boulevard Steve Biko 38090 Villefontaine FRANCE Declares that the product: Product Name: Personal Computer Model Number: HP Vectra VA 6/xxx MT Conforms to the following Product Specifications - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 81
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is Hewlett-Packard's system certification tests were conducted with HP-supported peripheral devices and HP shielded cables, such as those you receive with - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 82
bckmttr.fb4 Page 74 Wednesday, May 15, 1996 3:35 PM Notice for the United Kingdom The HP Vectra PC is approved under approval number NS/G/1234/J/100003 for indirect connection to Public Telecommunication Systems within the United Kingdom. Noise Declaration for Germany Lärmangabe - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 83
not apply to you. Obtaining On-Site Warranty Service To obtain on-site warranty service, the customer must contact an HP Sales and Service Office (in the US, call the HP Customer Support Center at (303) 635-1000) or a participating Authorized HP Personal Computer Dealer Repair Center and arrange for - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 84
time is second business day for Zones 4 and 5 (200 miles, 320 Km); third business day for Zone 6 (300 miles, 480 Km); and negotiated beyond Zone 6. Worldwide Customer Support Travel information is available from any HP Sales and Service Office. Travel restrictions and response time for dealer or - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 85
HP computer product. This HP Software Product Agreement and Product Limited Warranty shall supersede any non-HP by a third party software supplier named in the copyright notices included with be available from Hewlett-Packard under a separate support agreement. 8 EXPORT CLAUSE. Customer agrees not - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 86
that the software product will execute its programming instructions when all files are properly installed. HP does not warrant that the operation of the software Service Warranty service may be obtained from the nearest HP sales office or other location indicated in the owner's manual or service - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 87
cobmt-bc.fb4 Page 79 Wednesday, May 15, 1996 3:37 PM - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx MiniTower PC - User’s Guide, D4 - Page 88
cobmt-bc.fb4 Page 80 Wednesday, May 15, 1996 3:37 PM Part Number D4210-90001 Printed in USA 5/96 50%
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