HP Vs15 HP Flat Panel Monitors - (English) Users Guide 322638 002 - Page 32

Preparing to call Technical Support, Hardware configuration found on Windows Control Panel - monitor troubleshooting

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Troubleshooting Preparing to call Technical Support If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical support. Have the following information available when you call: ■ The monitor ■ Monitor model number (on front and back panel) ■ Serial number for the monitor (on back panel) ■ Purchase date on invoice ■ Conditions under which the problem occurred ■ Error messages received ■ Hardware configuration (found on Windows Control Panel) ■ Hardware and software you are using User's Guide A-3

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Troubleshooting
User’s Guide
A–3
Preparing to call Technical Support
If you cannot solve a problem using the troubleshooting tips in
this section, you may need to call technical support. Have the
following information available when you call:
■
The monitor
■
Monitor model number (on front and back panel)
■
Serial number for the monitor (on back panel)
■
Purchase date on invoice
■
Conditions under which the problem occurred
■
Error messages received
■
Hardware configuration (found on Windows Control Panel)
■
Hardware and software you are using