HP Xw8200 HP Workstation xw8200 Service and Technical Reference Guide (Complet
HP Xw8200 - Workstation - 1 GB RAM Manual
UPC - 882780210455
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- HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 1
HP Workstation xw8200 Service and Technical Reference Guide - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 2
. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. Trademark Credits The HP Invent logo is a trademark of Hewlett-Packard Company in the U.S. and other countries. Microsoft and Windows are - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 3
23 PCI and PCI Express Slot Power Specifications 23 ENERGY STAR 24 ENERGY STAR Compliance 24 Hyper-Threading Technology 25 2 Installing or Restoring the Operating System Installing the Operating System and Software 28 Microsoft Windows XP Professional 28 Linux-Preinstalled Workstations 28 - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 4
System Speaker 74 Power Supply 74 System Fan 75 Memory 76 Peripheral Component Interconnect (PCI) Slots 78 Front Fan Removal (Optional 85 Battery 86 Power Connections to Drives 87 Optical Drive 87 Diskette Drive (Optional 89 Hard Drive 91 Processor Heatsink 96 Processor 99 System Board - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 5
107 Diagnostic Error Codes 111 Diagnostic Light Codes 111 Troubleshooting Scenarios and Solutions 113 Solving Minor Problems 113 Solving Power Supply Problems 115 Solving Diskette Problems 117 Solving Hard Drive Problems 118 Solving Display Problems 120 Solving Audio Problems 121 Solving - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 6
157 Line-in Audio 157 Line-out Audio 158 Ultra SCSI 158 SATA 159 Monitor (VGA 160 Monitor (DVI 160 ATA/ATAPI (IDE) Standard Drive Cable 161 24-Pin Power (Main 162 6-Pin Power (Auxiliary System Board 162 8-Pin Power (for Processors 163 6-Pin Power (Auxiliary PCI Express 163 E System Board - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 7
187 No OS Loading 188 No OS Loading from Hard Drive 189 No OS Loading from Hard Drive, Part 1 189 No OS Loading from Hard Drive, Part 2 190 No OS Loading from Hard Drive, Part 3 191 No OS Loading from Diskette Drive 192 No OS Loading from CD-ROM Drive 193 No OS Loading from Network 194 Non - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 8
VIII CONTENTS - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 9
Shocks. To avoid electrical shock, do not open the power supplies. There are no user-serviceable parts inside. To avoid electrical shock and harm to your eyes by laser light, do not open the DVD laser module. The laser module should be serviced by service personnel only. Do not attempt to make any - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 10
to the dealer from whom you purchased your system, or to HP so that they can either be recycled or disposed of in the of some raised floor tiles. Although this problem is relatively rare, it may be an issue equipment. WARNING! Avoid Burn Injuries. Some parts inside the computer will be hot. Turn off - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 11
workstation takes advantage of the latest enhancements, HP recommends that you install the latest BIOS, driver, and software updates on a regular basis. To download available updates from the HP Web site: Go to www.hp.com/go/bizsupport Or Click Start>Help & Support Center. Then, click the HP - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 12
www.hp.com/go/ workstations. Using the Documentation Library CD To access the contents of the Documentation Library CD follow the steps that are applicable to your workstation. Windows-Based Workstations Insert the CD into the CD-ROM drive. The CD Autorun feature begins. If there is no CD-ROM drive - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 13
Refer to the Safety & Regulatory Information guide on the Documentation Library CD for product class information. You can also refer to the label on the rear of the chassis. Parts and Accessories For complete and current information on supported accessories and components, visit http://partsurfer - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 14
XIV PREFACE - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 15
an overview of the hardware components of the HP Workstation. "Product Features" on page 16 "Product Specifications" on page 19 "Power Supply and Cooling" on page 20 "Environmental Specification" on page 23 "PCI and PCI Express Slot Power Specifications" on page 23 "ENERGY STAR" on page - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 16
6 10 98 7 Table 1-1 Exploded View 1 Memory Modules 2 System Fan 3 Power Supply 6 Front Bezel 7 Hard Drive 8 System Board 11 Access Panel 12 Processors 13 CPU Heatsinks 4 Chassis 9 PCI Card 5 Optical Drive* 10 PCI-E (graphics) *An optical drive is a CD-ROM, CD-R/RW, DVD-ROM, DVD+R/RW, or - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 17
HP Workstation xw8200. Drive configurations can vary. 11 1 2 10 3 4 5 6 7 8 9 Table 1-2 Front Panel View 1 Optical Drive Eject Button 5 Hard Drive Activity Light 9 IEEE-1394 Connector 2 5.25-Inch Drive Bays (x2) 6 Universal Serial Bus (USB) (x2) 10 Optical Drive Activity Light 3 Power - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 18
16 Built-In Self Test (BIST) LED 8 Audio Line-In Connector (light blue) 17 Power Cord Connector 9 Audio Line-Out Connector (lime) NOTE: To assist you in connecting your peripheral devices, the rear panel connectors are labeled and color-coded according to industry standards. 18 PRODUCT OVERVIEW - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 19
. Keep this number available when contacting customer service for assistance. 2 1 1 Product Specifications The following table lists the physical dimensions. Table 1-4 Physical Characteristics Weight 19 - 24 kg (42 - 54 lb) (depending on configuration) Tower Dimensions 455 mm (17.9 in.) tall - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 20
Power Supply and Cooling The workstation has 9 outputs: +3.3V-used with PCI, MCH, ICH5, PXH, LAN, SATA and SCSI hard drives, and on-board logic +5V-used with storage (disk, optical, diskette), PCI, Audio, USB, input to on-board regulator, and on-board logic +12V-A-used with PCI, fans, input - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 21
43 A (516 W) of 12 V (CPU0/CPU1/A/B/C) power combination. WARNING! Do not exceed 600 W of total continuous output power. Power Supply Specifications Table 1-7 Power Supply Specifications Full Ranging Input (No Line Select Switch) Yes Active Power Factor Correction (APFC) (Input Current is - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 22
The following table shows the power consumption for a typical configuration (based on primary power consumptions): Two processors (2x3.6 GHz Xeon) 1 GB memory (2x512 MB) Two hard drives (2xSATA 40 GB) DVD-ROM drive PCI Express graphics card (FX1300) Diskette drive One monitor Table - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 23
m) PCI and PCI Express Slot Power Specifications The following table describes the slots, card types, and maximum slot power. Table 1-10 PCI and PCI Express Slot Power Specifications Slot# Slot Type Slot Power (Maximum) 1 PCI 10 W* 2 PCI Express x16 graphics 150 W** 3 PCI 25 W* 4 PCI - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 24
installed, HP recommends not using slot 3, which is the PCI slot below the graphics slot. In addition to these slot power specifications, the overall power consumption of the system (including I/O cards, processors, memory, drives) must not exceed the maximum ratings of the system power supply. For - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 25
turned on in the operating system after it is enabled in the system BIOS. NOTE The Hyper-Threading Technology is not recommended for use with Windows 2000-based workstations. NOTE With the release of Red Hat Enterprise Linux WS 3.0, Hyper-Threading Technology is compatible with Linux-based systems - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 26
26 PRODUCT OVERVIEW - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 27
"Ordering Backup Software" on page 32 If the workstation was shipped with a preinstalled OS, it is configured automatically the first time the workstation is turned on. CAUTION Adding optional hardware devices to your workstation before the operating system successfully installs can cause errors - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 28
the most current device drivers, visit http://www.hp.com/go/workstationsupport. Creating a Restore Diskette To create a restore diskette for Windows XP, select Start>Programs>Accessories>System Tools>System Restore and follow the on-screen instructions. Linux-Preinstalled Workstations If you have - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 29
the restoring media. DOWNLOADING THE LATEST HP DRIVER CD To download the latest HP Driver CD: 1 Download the ISO image to a local hard drive from the HP support website for the appropriate workstation platform (such as http://www.hp.com/support/xw8200). a Click the download drivers and software link - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 30
workstations, refer to the HP User Manual for Linux, which is located at http://www.hp.com/support/ linux_user_manual. For more information about HP and Linux, visit http://www.hp.com/linux. Upgrading Device Drivers If you must upgrade a Linux device driver, visit the HP website at http://www.hp - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 31
, in one of four ways: Support Software CD HP website at http://www.hp.com Restore Plus! CD, which is supplied with Windows-based workstations HP Workstations Red Hat Linux with HP Additions CD, which is supplied with Linux-based workstations NOTE Additional HP software might be required in - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 32
Ordering Backup Software All software that shipped with the workstation, including the Restore Plus! CD, can be ordered from HP as a single set, or you can order the various software packages separately. NOTE Before calling HP to order the software, be sure to have the serial number of the - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 33
Chapter 3 System Management This section describes the various tools and utilities that allow for the system management of the workstation. "Computer Setup (F10)" section on page 34 "Desktop Management" section on page 42 33 Chapter 3 - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 34
verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. Modify the boot order of bootable devices, such as hard drives, diskette drives, optical drives, or LS120 drives. Configure the boot priority of SATA, IDE (ATA - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 35
your system setup by saving system configuration information on diskette and restoring it on one or more workstations. Execute self-tests on specified SATA and IDE (ATA) hard drives (when supported by the drive). BIOS ROM The Basic Input/Output System (BIOS) of the computer is a collection of - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 36
, select Ignore Changes and Exit. To reset to factory settings, select Set Defaults and Exit. This option restores the original factory system defaults. CAUTION Do NOT turn the workstation power OFF while the ROM is saving your Computer Setup F10 changes because the CMOS could become corrupted - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 37
NOTE The following content is subject to change with new firmware releases, so your menu may be different than shown below. Table 3-1 Computer Setup Menu Descriptions Heading Option Description File System Lists product name, processor type/speed/stepping, cache size (L1/L2), system ROM family - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 38
Enables/disables ability to boot the system from removable media. Removal Media Diskette Write Enables/disables ability to write data to removable media. BIOS DMA Data Transfers Allows you to enable or disable the BIOS use of DMA for IDE data transfers. SATA Configuration Add as separate controller - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 39
Option Description Boot Order Allows you to configure the boot, diskette drive, and hard drive orders by physically reordering the menu entries. Each device on the list FORMAT) attempt to update the MBR. If MBR Security is enabled and disk accesses are being serviced by the BIOS, write requests to - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 40
reduces processor frequency and voltage (thus, power) when usage is low (but the system is still in S0/ working state). Chipset/ Memory ECC support enables hardware-based error correction for ECC-capable memories. Memory scrubbing (enable/disable) Memory remapping (enable/disable) PCI SERR - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 41
the processor down. SATA RAID Option ROM SCSI Option ROM Network Controller Option Standby wake events NOTE This setting might need to be disabled if older PCI cards do not use the PME signal correctly and keep turning on the system. Slot 1 (PCI) Enables you to configure control, power - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 42
System Installation Software Updating and Management ROM Flash Asset Tracking and Security Fault Notification and Recovery NOTE Support for specific features described in this guide might vary by model or software version. Initial Configuration and Deployment The workstation comes with - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 43
Remote System Installation, press F12 when the F12=Network Service Boot message appears in the lower-right corner of the HP logo screen. Follow the on-screen instructions to continue the process. The default boot order is a BIOS configuration setting that can be changed to always attempt to PXE - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 44
and software versions, then updates the appropriate software from a central repository, also known as a file store. Driver versions that are supported by SSM are denoted with a special icon on the software, the driver download Web site, and on the Support Software CD. To download the utility or to - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 45
it enters Boot Block recovery mode: 1 If there is a diskette in the diskette drive or a CD in the CD drive, remove the diskette and CD and turn off the power. 2 Insert a ROMPaq diskette into the diskette drive or, if permitted on this workstation, a ROMPaq CD into the CD drive. DESKTOP MANAGEMENT - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 46
turn on. A rising tone series of beeps also signals successful completion. 5 Remove the diskette or CD and turn the power off. 6 Turn the power on again to restart the workstation. The following table lists the various keyboard light combinations used by the Boot Block ROM (when a PS/2 keyboard is - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 47
. COPYING TO MULTIPLE WORKSTATIONS CAUTION A setup configuration is model-specific. File system corruption may result if source and target workstations are not the same model. For example, do not copy the setup configuration from a HP Workstation xw4200 to HP Workstation xw8200. This method takes - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 48
Follow the instructions on the screen to create the configuration diskette. 7 Download a BIOS utility for replicating setup (repset.exe) and copy it onto the configuration diskette. To obtain this utility, go to http://welcome.hp.com/support/files and enter the model number of the workstation. 8 On - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 49
and installing the latest support software easier. You can download the software from http://www.hp.com/support. The Web site contains the latest device drivers, utilities, and flashable ROM images needed to run the latest Microsoft Windows operating system on the HP workstation. Building Blocks and - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 50
Server Mode Provides unique security features for workstations being used as servers. From the Setup Utilities menu. DriveLock Prevents unauthorized access to the data on From the Setup Utilities menu. specific hard drives. Master Boot Record Security Might prevent unintentional or malicious - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 51
access applications or data each time the workstation is turned on or restarted. The setup password specifically prevents unauthorized access to Computer Setup, and can also be used as an override to the power-on password. That is, when prompted for the power-on password, entering the setup password - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 52
message-disregard it. 3 Select Security>Power-On Password and follow the on-screen instructions. 4 Before exiting, select File>Save Changes and Exit. ENTERING A POWER-ON PASSWORD To enter a power-on password: 1 Turn on or restart the workstation. If you are in Windows, click Start>Shut Down>Restart - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 53
workstation workstation, then turn it on again before you can continue. CHANGING A POWER-ON OR SETUP PASSWORD To change a power-on or setup password: 1 Turn on or restart the workstation. If you are in Windows time, you must restart the workstation and press and hold the workstation. NOTE See - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 54
-on or setup password: 1 Turn on or restart the workstation. If you are in Windows, click Start>Shut Down>Restart the Computer. 2 To delete the Power-On password, go to Step 3. To delete the Setup Password, as soon as the workstation is turned on, press and hold the F10 key until you enter Computer - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 55
locked hard drive is present, POST will require a password to unlock the device. If a power-on password drives for use in some desktop workstations. The system administrator would be responsible for configuring the MultiBay hard drive access to the hard drive. HP recommends that corporate system - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 56
software, other asset control functions and support. For users with less stringent security requirements, HP does not recommend enabling DriveLock. Users in this category include personal users or users who do not maintain sensitive data on their hard drives as a common practice. For these users - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 57
is not the same disk from which the MBR was previously saved, the following message is displayed: 2000 - Master Boot Record Hard Drive has changed. Press any key to enter Setup to configure MBR Security. Upon entering Computer Setup, you must perform one of the following tasks: DESKTOP MANAGEMENT 57 - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 58
Boot Record has been lost. Press any key to enter Setup to configure to update the MBR Boot Record Security>Disabled. 4 Before exiting, click File>Save Changes and Exit. Cable Lock Provision (Optional) The rear panel of the chassis can accommodate a cable lock accessory that allows the workstation - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 59
the modules actually fail. ECC memory modules are optional on selected HP systems. NOTE To use this feature, you must replace the standard DIMMs with HP ECC DIMMs. Surge-Tolerant Power Supply An integrated surge-tolerant power supply provides greater reliability when the workstation is hit with an - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 60
software feature that tracks the internal temperature of the workstation. When combined with HP Client Manager Software, this features notifies the network administrator when the normal range is exceeded. The thermal sensor monitors the processor temperature and if the temperature gets too hot, the - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 61
Chapter 4 Chapter 4 Removal and Replacement Procedures This chapter describes removal and replacement procedures of most internal components. "Service Considerations" on page 62 "Pre-Disassembly Procedures" on page 66 "System Board Components" on page 67 "Removal and Replacement of - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 62
the workstation. Also, review the Safety and Regulatory Guide that came with your workstation for more information. WARNING! Avoid Burn Injuries. Some parts inside protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctions. Generating - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 63
, or circuitry. Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam. workstation. Heel straps, toe straps, and boot straps can be used at standing workstations and are compatible with most types of shoes or boots . SERVICE CONSIDERATIONS 63 - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 64
parts, and assemblies by the case or PCB laminate. Handle them only at static-free work areas. Turn off power tubes Tools and Software Requirements To service the workstation: Torx T-15 screwdriver . HP strongly recommends that all screws removed during disassembly be kept with the removed part, - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 65
caught or snagged by parts being removed or replaced. CAUTION When servicing this workstation, be sure that cables are placed in their proper location during the reassembly process. Improper cable placement can damage the workstation. Hard Drives Handle hard drives as delicate, precision components - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 66
to it. 6 Remove/disengage any security devices that prohibit opening the workstation. CAUTION Turn off the workstation before disconnecting any cables. CAUTION The cooling fan is off only when the workstation is turned off or the power cable has been disconnected. The cooling fan is always on when - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 67
27 CD audio 6 Processor 2 17 Front chassis fan 28 PCI-X 100 7 Processor 1 fan 18 Primary SCSI 29 PCI-X 133 8 Processor power 19 Front USB 30 PCI Express x8*** 9 Processor 2 fan 20 Secondary SCSI 31 PCI 10 Primary IDE** 21 Hard disk activity LED 32 PCI Express x16 (graphics) 11 - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 68
to remove and install various hardware components on your workstation. Review the safety and precautions and the "Service Considerations" on page 62, as well as the Safety and Regulatory Guide, before servicing or upgrading your system. 1 Read all safety information and precautions. 2 Locate - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 69
(page 72) Power Supply (page 74) System Fan (page 75) Memory (page 76) Front Fan Removal (Optional) (page 85) Battery (page 86) Hard Drive (page 91) CPU Heatsink (page 96) Processor (page 99) PCI Card Support (page 81) PCI Retainer (page 83) PCI or PCI Express card (page 84) CPU Heatsink (page 96 - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 70
. To remove the cable lock, unlock it and pull it out of the cable lock slot as shown in the following image. Universal Chassis Clamp Lock (Optional) If a universal chassis clamp lock is installed, remove it before servicing the unit. To remove the lock: 1 Unlock the device and remove the locking - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 71
must be removed. To remove the access panel: WARNING! Before removing the workstation access panel, be sure that the workstation is turned off and that the power cord is disconnected from the electrical outlet. 1 Disconnect power from the system (page 66). 2 If necessary, unlock the access panel - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 72
and pushing the bezel blanks out. Hood Sensor (Smart Cover Sensor) To remove the hood sensor: 1 Disconnect power from the system (page 66), remove the access panel (page 71), and lay the workstation on its side with the system board facing up. 2 Disconnect the white 1x3 hood sensor connector from - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 73
the hood sensor down and remove it from the chassis. To replace the hood sensor, reverse the previous steps. Front Panel I/O Device Assembly 1 Disconnect power from the system (page 66), remove the access panel (page 71), and remove the front bezel (page 71). 2 Unlatch the plastic snap that secures - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 74
three flanges and remove it from the chassis. Power Supply 1 Disconnect power from the system (page 66), remove the access panel (page 71) and lay the workstation on its side with the system board facing up. 2 Disconnect the power supply from the system board. 74 REMOVAL AND REPLACEMENT PROCEDURES - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 75
Chapter 4 3 Disconnect the optical drives, diskette drive, hard drives, and graphics card (select models only) from the power supply. CAUTION Be sure you can differentiate which power cable was disconnected from the PCI Express x16 graphics card and which power cable was disconnected from the - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 76
out of the chassis. Memory Memory Module Features 8 memory slots for DIMMS 256-MB, 512-MB, 1-GB and 2-GB pairs 16 GB maximum configuration (4 GB maximum on Windows and 16 GB maximum on Linux) Supports single-channel or dual-channel DIMMs Supports DDR2-400 No support for mirroring, no - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 77
during removal or installation, power off the workstation and unplug the power cord from the AC power outlet. Wait until the LED on the back of the power supply turns off before removing memory. If you do not unplug the power cord while installing memory, your memory modules might be damaged and - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 78
sets B, then C, and lastly D (farthest from power supply). A 1 2 C 5 6 3 4 B 7 8 D SIDE CLOSEST TO PCI SLOTS The BIOS generates warnings/errors on invalid memory configurations. In DDR2 mode, dual-rank DIMMs are placed farther from the Memory Controller Hub (MCH) than single-rank DIMMs - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 79
Chapter 4 Table 4-4 PCI Slot Types Slot Type Ref 7 PCI-X 100 J24 PCI Bus Layout Table 4-5 PCI Device List Device MCH MCH Errors MCH EXP A (Slot 1) MCH EXP A1 (PXH) MCH EXP B (Slot 2) Bus# Dev# Fn# 0 0 0 0 0 1 0 2 0 0 3 0 0 4 0 REMOVAL AND REPLACEMENT OF COMPONENTS 79 - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 80
ICH5 IDE ICH5 SATA ICH5 SMBus (1) ICH5 Audio ICH5 Modem (2) PXH Bridge A PXH IOAPIC A PXH Bridge B PXH IOAPIC B Slot 7 (PCI-X 100 PXHA) Slot 6 (PCI-X 100 PXHA) SCSI #A SCSI #B Slot 5 (PCI-X 133 PXHB) Slot 1 (PCI) Slot 3 (PCI) 1394 Intel NIC Slot 4 (PCI Express x4 EXP A) Slot 2 (PCI Express x16 EXP - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 81
installed to prevent movement during shipping. To remove the card support: 1 Disconnect power from the system (page 66), remove the access panel (page 71), and lay the workstation on its side with the system board facing up. 2 For short or tall PCI cards, lift up on the holder arm 1 with one hand - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 82
71), and lay the workstation on its side with the system board facing up. 2 For short or tall PCI cards, attach the lips of the support arm 1 under the slots on the rear of the chassis, then rotate the card support down until the black part of the arm 2 supports the card. 1 1 2 2 82 REMOVAL AND - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 83
example, a PCI Express x8 card does not work in a PCI Express x1 slot, but a PCI Express x1 card works in a PCI Express x8 slot. NOTE The HP Workstation xw8200 contains one PCI Express x8 slot that supports x4 bandwidth. If a PCI Express x8 card is plugged into the PCI Express x8 slot, the card runs - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 84
Express x8 Slot PCI Express x16 Slot Y Y Y N Y N N Y PCI or PCI Express Removal 1 Disconnect power from the system (page 66), remove the access panel (page 71), lay the workstation on its side with the system board facing up, remove the PCI retainer (page 83), and remove PCI card support - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 85
a PCI Express card, plug in the power supply cable, if required. 1 2 4 2 3 1 4 3 5 Figure 4-2 PCI Installation Figure 4-2 PCI Express Installation Front Fan Removal (Optional) 1 Disconnect power from the system (page 66), remove the access panel (page 71), and lay the workstation on - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 86
Setup and run the Save to Diskette option from the File menu. 1 Disconnect power from the system (page 66), remove the access panel (page 71), and lay the workstation on its side with the system board facing up. 2 On the system board, press on the release tab of the battery holder. 3 Rotate the - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 87
to Drives For help in identifying power cables, refer to the following information. Route or tie cables so that there is no possible way for them to interfere with the CPU heatsink fans. CAUTION Be sure you can differentiate which power cable connects to the PCI Express x16 graphics card and - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 88
drive is partially inserted, release the drivelock release lever and slide the drive completely into the bay until the drive is secured. CAUTION Ensure that the optical drive is secure. Failure to do so can cause damage to the drive when moving the workstation. 2 Connect the power, drive, and audio - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 89
Optical Drive Cable The optical IDE cable is routed behind the system board. 1 Disconnect power from the system (page 66), remove the access panel (page 71), lay the workstation on its side with the system board facing up, remove all expansion boards and graphics cards (page 84), remove the CPU - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 90
lifting the green drivelock release tab, slide the drive forward out of the chassis. 4 Remove the diskette drive by removing the two M3 screws in the rearmost holes and sliding the diskette drive from the bracket. To replace an optional diskette drive: 1 Slide the diskette drive into the bracket and - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 91
interfere with the CPU heatsink fans or block airflow. 4 Connect the cables from the back of the diskette drive. Hard Drive For more information on SATA hard drives and the SATA RAID configuration, see Appendix B, "SATA Devices," on page 145. Removing a Hard Drive 1 Disconnect power from the system - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 92
on the green drivelock release tabs and slide the hard drive out of the chassis. Installing Hard Drive This section describes how to install SCSI and SATA hard drives. "SCSI" section on page 92 "SATA" section on page 95 SCSI For more information on SCSI hard drives, see Appendix B, "SCSI Devices - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 93
rails out of the empty bay. 3 Attach the rails to the hard drive by first inserting the hard drive rail assembly pins into one side of the hard drive screw holes. Next, gently flex open the opposite side of the hard drive rail assembly and insert the remaining pins into the holes in the - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 94
the selected bay until it snaps into place. Then attach the power and SCSI cable to the drive. NOTE If installing a hard drive into bay 5, lay the workstation on its side and remove the three drive screws that are located near bay 5. Insert the drive into bay 5 and align the holes in the bottom of - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 95
93). 4 Push the drive into the selected bay until it snaps into place. 5 Attach the power and data cable to the drive. 6 Insert the SATA controller card into an available PCI expansion slot (page 84). 7 Connect the other end of the SATA cable to the SATA controller card. REMOVAL AND REPLACEMENT OF - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 96
one end of the hard drive LED cable to the SATA card and the other end to the system board (see correct location on page 67). Processor Heatsink Removing the CPU Heatsink NOTE The following illustrated CPU heatsink is typical of what you might have in your workstation. Be aware that different - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 97
fully loosen one screw, then move on to the next. Loosen all of the screws a little at a time, making sure the processor remains level. 1 2 2 1 4 Disconnect the CPU heatsink fan connector 3 from the system board. 5 Before lifting the heatsink, carefully break the adhesive compound between the - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 98
Disconnect power from the system (page 66), remove the access panel (page 71), and remove the CPU heatsink (page 96). 2 Use alcohol and a soft cloth to clean all of the thermal interface material residue from the CPU heatsink and processor. CAUTION Allow the alcohol on the processor and CPU heatsink - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 99
1 then fully tighten the remaining pair 2. Tighten firmly to a torque setting of 6 in-lbs. 1 2 2 1 6 Connect the CPU heatsink fan connector to the system board. Processor Removing the Processor 1 Disconnect power from the system (page 66), remove the access panel (page 71), and remove the - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 100
settings to disable multiprocessor support or enable Hyper-Threading support. Replacing the Processor 1 Disconnect power from the system (page 66), remove the access panel (page 71), remove the CPU heatsink (page 96), and remove the processor (page 99). 2 Raise the processor socket handle fully (the - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 101
the workstation on its side with the system board facing up, remove all expansion boards and graphics cards (page 84), and remove the CPU heatsink (page 96). 2 Disconnect all cabling from the system board. CAUTION Be sure you can differentiate which power cable was disconnected from the PCI Express - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 102
all standoffs remain engaged. NOTE You only need to push back while engaging the first screw. WARNING! The system board is not secure until the CPU heatsinks are installed. 3 Install the heatsink (page 98). 102 REMOVAL AND REPLACEMENT PROCEDURES - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 103
system issues. "E-Support" on page 104 "Troubleshooting Checklist" on page 104 "LED Color Definitions" on page 105 "HP Insight Diagnostics Offline Edition" on page 105 "Diagnostic Error Codes" on page 111 "Troubleshooting Scenarios and Solutions" on page 113 "Power On Self Test (POST - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 104
more. HP Software & Driver Downloads (requires Internet access)-Links to HP-specific software downloads and updates. HP Support Tools (requires Internet access)-Links to self-help tools and diagnostics offered by HP Instant Support Professional Edition. Contact HP for Support (option available - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 105
of your workstation. The following table describes what each color signifies. Table 5-1 LED color definitions LED State Solid Blinking Solid or Blinking None LED Color Green Green Red No light System Status System is on. System is in Standby. System has error. Refer to "Diagnostic Light Codes" on - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 106
the Documentation Library CD into the workstation. 8 Restart your system and HP Insight Diagnostics launches automatically. Download the ISO Image To download the latest diagnostic utility: 1 Visit http://www.hp.com. 2 Click the Support & Drivers link. 3 Click the Download driver and software radio - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 107
includes information about I/O, memory, IRQ, slot, and bus usage. Storage-The Storage view shows information about storage media connected to the computer. This list includes all fixed disks, floppy drives, and CD-ROM drives. System-The System view shows product type, processor type and speed, and - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 108
a system. The Custom Test mode allows the user to specifically select which devices, tests, and test parameters are run. to display additional information for the type of error and the error code. To view all test failure information, select the Error Log. To SYSTEM DIAGNOSTICS AND TROUBLESHOOTING - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 109
configuration information, and provides the ability to verify proper operation of these devices. Storage-Identifies storage devices connected to a system through IDE, USB, SCSI, or a Fibre Channel network. Supported devices include: IDE hard disk drives USB disk drives SATA disk drives HP - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 110
SCSI disk drives SCSI tape drives SCSI controllers RAID controllers Controllers can be connected to the host through PCI, I2C, or serial port. The component also captures any associated configuration information, and provides the ability to verify proper operation of these devices. Stress- - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 111
or the BIST LED does not light, replace the power supply. Blinks RED 2 times, once per Thermal Shutdown: second, then 2 second pause, 2 beeps 1 Ensure the workstation air vents are not blocked and cooling fan is running. 2 Open hood, press power button, and see if processor fan spins. If not - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 112
LED does not light, replace the power supply. Blinks RED 5 times, once per Pre-video memory error. second, then 2 second pause, 5 beeps 1 Reseat memory modules. 2 Replace memory modules one at a time to find the faulty module. 3 Replace third-party modules with HP memory. 4 Replace system - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 113
the hard drive. Workstation powered off automatically and the Power LED flashes Red two times, once every second, followed by a two-second pause, and two simultaneous beeps are heard. Processor thermal protection 1 activated: A fan might be blocked or not turning. 2 OR The CPU heatsink is - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 114
) Problem Cause System does not power on and System unable to power on. the LEDs on the front of the workstation are not flashing. Possible Solution Press and hold the power button for less than four seconds. If the hard drive LED turns green, then: 1 Remove the expansion cards. 2 Replace - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 115
is not lit OR the fan is not spinning, replace the power supply. Chapter 5 1 Table 5-4 Power Supply Problems Problem Cause Solution Power supply shuts down intermittently. Power supply fault. Replace the power supply. Workstation powered off Processor thermal protection 1 Be sure that the - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 116
from the system board. c Plug in AC power. z If the power supply fan spins and the BIST LED lights, then the power supply is good. Replace the system board. z If the power supply fan does not spin or the BIST LED does not light, replace the power supply. 116 SYSTEM DIAGNOSTICS AND TROUBLESHOOTING - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 117
Diskette Problems Table 5-5 Diskette Problems Problem Diskette drive light stays on. Drive not found. Diskette drive cannot write to a diskette. Cause Solution Diskette is damaged. In Microsoft Windows 2000 and Microsoft Windows XP, right-click Start, click Explore, and select a drive. Select - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 118
files needed to start the workstation has been inserted in the drive. When drive activity stops, remove the diskette and press the Spacebar. The workstation should start up. Diskette error has occurred. Restart the workstation by pressing the power button. Cannot Boot to Diskette. Diskette is - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 119
the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. 3 If this is a newly installed drive, enter Setup and try adding a POST delay under Advanced>Power-On. Drive jumper settings might be If the drive is a secondary drive that has just been installed - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 120
those supported by your graphics card and monitor. 3 Refer to your OS and graphics card documentation for information on changing display settings. Power LED flashes Red six times, once every second, followed by a two second pause, and the workstation beeps six times. Pre-video graphics error - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 121
Chapter 5 Table 5-7 Display Problems (Continued) Problem Cause Solution Blurry video or requested resolution cannot be set. If the graphics controller was upgraded, the correct video drivers might not be loaded. Install the video drivers included in the upgrade kit. Monitor is not capable of - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 122
plugged into See the sound card documentation for proper speaker the wrong audio jack. connection. Audio cable not connected. Connect audio cable between CD or DVD-ROM drive and the system board. Digital CD audio is not enabled. Enable digital CD audio: 1 From the Control Panel, select - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 123
using the mouse and then restart the workstation. Keyboard needs repairs. Replace the keyboard. Keyboard key is stuck down. Remove any debris from the keyboard. Workstation is in Hibernate mode. Press the power button to resume from Hibernate mode. TROUBLESHOOTING SCENARIOS AND SOLUTIONS 123 - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 124
. 1 Replace the device. 2 Restart the workstation. If a USB, audio, and IEEE-1394 devices are not working. The internal cables might not be connected to the system board or the PCI card. 1 Turn off the workstation. 2 Connect the cables correctly. 124 SYSTEM DIAGNOSTICS AND TROUBLESHOOTING - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 125
turn on the workstation to integrate the device with the workstation system. The IEEE-1394 port is not active. The port is not there because it You can buy an IEEE1394 PCI adapter card. Contact an was not purchased with the HP seller. system. Chapter 5 TROUBLESHOOTING SCENARIOS AND SOLUTIONS - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 126
on the system board. Connect the auxiliary PCI Express power cable to the PCI Express card. Power LED flashes Red five times, Memory is installed incorrectly 1 Reseat DIMMs. once every second, followed by a two second pause, and the workstation beeps five times. or is bad. 2 Replace DIMMs - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 127
Continued) Problem Cause Solution Power LED flashes Red six times, once every second, followed by a two second pause, and the workstation beeps six times. Video card is not seated properly or is bad, or system board is bad. For systems with a graphics card: 1 Reseat the graphics card. Power on - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 128
not boot. New network card might be defective or might not meet industry-standard specifications. Install a working, industry-standard NIC, or change the boot sequence to boot from another source. Cannot connect to network The network controller is not server when attempting Remote configured - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 129
memory. 4 Replace the system board. Solving Processor Problems . Table 5-15 Processor Problems Problem Cause Poor performance is experienced. Processor is hot. Power LED is Red and stays on. Processor is not seated properly or not installed. Solution 1 Be sure the airflow to the workstation - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 130
such as audio or video. CD or DVD disc is dirty. Clean CD or DVD with a CD cleaning kit. Windows does not detect the 1 Use Device Manager to remove or uninstall the device CD-ROM or DVD-ROM drive. in question. 1 Restart the workstation and let Windows detect the device. Recording audio CDs is - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 131
the cable modem and the workstations's RJ-45 connector. (If the connection is good, the "PC" LED light on the front of the cable/DSL modem will be on.) IP address is not configured properly. Contact the ISP for the correct IP address. Cookies are corrupted. Windows 2000 1 Select Start>Settings - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 132
, then click Properties. 7 Under Device status, verify that the modem is working properly. 8 Under Device usage, verify the modem is enabled. 9 If there are further problems, click the Troubleshoot button and follow the on-screen instructions. 132 SYSTEM DIAGNOSTICS AND - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 133
occurs if the POST encounters a problem. POST checks the following items to ensure that the workstation system is functioning properly: Keyboard Memory modules Diskette drives All SATA, IDE. and SCSI mass storage devices Processors Controllers NOTE If the Power-On Password is set, a key - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 134
164-Memory Size Error Memory configuration is incorrect. 1 Run Computer Setup (F10 Setup) or Windows utilities. 2 Be sure memory module(s) (if any) are installed properly. 3 If third-party memory has been added, test using HP-only memory. 4 Verify proper memory module type. 183-Invalid Processor - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 135
for the correct memory configurations and reseat the DIMMs accordingly. 216-Memory Size Exceeds Maximum Supported The amount of memory installed exceeds that supported by the hardware. 1 Verify how much memory your system can support. 2 Remove the excessive memory. 219-ECC Memory Module Detected - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 136
the drive. 611-Primary Diskette Port Configuration error. Address Assignment Conflict 1 Run Computer Setup (F10 Setup). 2 Remove expansion cards. 3 mechanism cable. 916-Power Button Not Connected The power button is not connected. Connect power button. 136 SYSTEM DIAGNOSTICS AND TROUBLESHOOTING - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 137
from the Connector from Power Supply power supply is not connected. Not Connected Connect 2-pin fan connector. 940-Extended ROM signature not found The signature at the start of the ROM Run ROMPaq again. flash is missing. Your firmware (BIOS) is incomplete. 960-CPU Overtemp occurred The - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 138
settings. 4 Run hard drive diagnostics. 5 Disconnect additional drives. 6 Run the Drive Protection System test if available. 7 Check http://www.hp.com\support\ techpubs\customer_advisories for possible changes when using Windows NT 4.0 Service Pack 4. 8 Replace the hard drive. 9 Replace the system - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 139
exceeds specification. 1 Check that workstation air vents are not blocked and cooling fan is running. 2 Verify processor speed selection. 3 Replace the processor. 4 Replace the system board. 1801-Microcode Patch Error Processor not supported by ROM BIOS. Upgrade BIOS to proper version. POWER ON - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 140
1802-Processor Not Supported The system board does not support the processor. Replace the processor with a compatible one. 1803-BIOS Update Needed for This BIOS revision does not support Install the latest BIOS located at www.hp.com. Processor the installed processor. 1998-Master Boot Record - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 141
support a mixed configuration of UATA/IDE and SCSI hard drives. In a mixed configuration the UATA/IDE drive must be specified as the boot drive devices on the system. HP does not recommend mixing different power supply. Cables routed in this manner can block the airflow and cause the workstation - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 142
Advanced Configuration Options SCSI Disk Utilities Lists all SCSI devices and SCSI ID numbers NOTE For additional information about configuring POST message display status, refer to "Computer Setup Menu" on page 37. SMART The SMART IDE and SCSI hard drives for HP workstations have built-in drive - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 143
the controller and the device. The reserved and available SCSI ID numbers are displayed in the following list: 0 is reserved for the primary hard drive (not reserved for the primary hard drive on Linux). 7 is reserved for the SCSI controller. 1 through 6 and 8 through 15 are available for all - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 144
144 SCSI DEVICES - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 145
SATA hard drives. While HP supports the presence of IDE drives, it does not ship any configurations using those drives. NOTE The HP Workstation xw8200 has two SATA ports on the system board, but five internal hard drive mounting points. Connect the first SATA drive (boot drive if booting from SATA - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 146
IDE disk connected to system board YES Boot volume on IDE disk NO SCSI disk connected to system board YES Boot volume on SCSI disk NO PCI plug-in disk controllers with boot volume (SATA, IDE, SCSI) YES Boot from plug-in card NOTE The first hard drive bay is the recommended position for - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 147
drives should fail. There are other RAID configurations, but they are not supported on an embedded SATA RAID. NOTE For information on the integrated SATA RAID, visit http://www.hp.com/go/workstationsupport and review the supplier's documentation. For information on supported SATA RAID configurations - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 148
148 SATA DEVICES - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 149
C Ultra ATA Devices NOTE This system supports a mixed configuration of UATA/IDE, SCSI, and SATA hard drives. While HP supports the presence of IDE drives, it does not ship any configurations using those drives. Ultra ATA Jumpers Ultra ATA drives are configured with jumper settings. Factory-installed - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 150
as the Master (Drive/Device 0) and the other as Slave (Drive/Device 1). For optimal performance of a workstation system, all drives must be attached to the ATA controllers in a specified sequence. This sequence is determined by the device class of the drives and by specific attach sequence rules - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 151
Worksheet Use the worksheet below for obtaining optimum system performance when setting up a workstation with multiple drives. Use the General Attach Sequence Rule to determine the best drive installation sequence. Table C-3 Attach Sequence Worksheet Device Name Device Class Position Number - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 152
A system has three devices: Ultra ATA-100 hard drive, CD-ROM drive, and a DVD drive. Using the Device Class Table, the devices can be identified as: Ultra ATA-100 hard drive = Class 1 DVD drive = Class 2 CD-ROM drive = Class 3 Table C-4 Attach Sequence Worksheet-Three Device Installation ( - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 153
mixed in the same system, the Ultra ATA drive will become the boot drive unless the boot order is changed in Computer Setup (F10). SMART The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for HP workstations have built-in drive failure prediction that warns the user or network - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 154
Jumpers The following specification is are the standard drive configurations. CD-ROM or DVD-ROM Drive CSM CSM CSM SLA SLA SLA Use CSEL Slave Master Figure C-4 CD-ROM or DVD-ROM drive jumpers 154 ULTRA ATA DEVICES - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 155
Appendix D Connector Pins Appendix D Enhanced Keyboard Keyboard Connector Mouse Mouse Connector Ethernet RJ-45 Ethernet Connector Pin Signal 1 Data 2 Unused 3 Ground 4 +5 VDC 5 Clock 6 Unused Pin Signal 1 Data 2 Unused 3 Ground 4 +5 VDC 5 Clock 6 Unused Pin Signal 1 - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 156
Parallel Interface Parallel Connector Pin Signal 1 Strobe 2 Data Bit 0 3 Data Bit 1 4 Data Bit 2 5 Data Bit 3 6 Data Bit 4 Pin Signal 7 Data Bit 5 8 Data Bit 6 9 Data Bit 7 10 Acknowledge 11 Busy 12 Paper End Serial Interface Serial Connector Pin 1 2 3 4 5 6 7 8 9 - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 157
Microphone Connector (1/8 inch) Headphone Headphone Connector (1/8 inch) Line-in Audio Line-in Audio Connector (1/8 inch) Pin Signal 1 power 2 gnd 3 tpb- 4 tpb+ 5 tpa- 6 tpa+ Pin 1 (Tip) 2 (Ring) 3 (Shield) Signal Audio Power Ground Pin 1 (Tip) 2 (Ring) 3 (Shield) Signal Audio_Left - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 158
Line-out Audio Line-out Audio Connector (1/8 inch) Ultra SCSI Ultra SCSI connector Pin Signal 1 +DB12 2 +DB13 3 +DB14 4 +DB15 5 +DPB1 6 GND 7 +DB0 8 +DB1 9 +DB2 10 +DB3 11 +DB4 12 +DB5 13 + - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 159
S-3* S-4 S-5** S-6** Ground A+ AGround BB+ Pin Signal Power Cable P-1 3.3-V power P-2 3.3-V power P-3 3.3-V power P-4 Ground P-5 Ground P-6 Ground Pin Signal Power Cable P-8 P-9 P-10 5-V power 5-V power Ground P-11 P-12 P-13 Reserved Ground 12-V power SATA 159 Appendix D - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 160
SATA Connector Pin Signal Pin Signal Data Cable Power Cable S-7 Ground P-7 * S2 and S3 differential signal pair **S5 and S6 differential signal pair 5-V power Monitor (VGA) VGA Connector Pin Signal Power Cable P-14 P-15 12-V power 12-V power Pin Signal 1 Red your configuration. - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 161
3+ 14 +5V POWER 15 GND 18 T.M.D.S DATA 0+ 19 T.M.D.S DATA 0/5 SHIELD 0 T.M.D.S DATA 521 T.M.D.S DATA 5+ 22 T.M.D.S CLOCK SHIELD 23 T.M.D.S CLOCK+ 24 T.M.D.S CLOCK- C1 ANALOG RED C2 ANALOG GREEN C3 ANALOG BLUE C4 ANALOG HORZ SYNC C5 ANALOG GROUND ATA/ATAPI (IDE) Standard Drive Cable ATA/ATAPI - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 162
to the PCI Express x16 graphics card and which power cable connects to the system board. These two cables look very similar. The PCI Express power cable has a black connector and the power cable has a white connector. When power is present, you must NEVER connect the PCI Express power cable to - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 163
"PCI or PCI Express Installation" section on page 84. NOTE The 6-pin power (auxiliary PCI Express) is only required with high-powered graphics cards. 6-Pin Power (Auxiliary PCI Express) 46 13 Pin Color 1 YEL 2 YEL 3 YEL 4 BLK Signal +12V-C +12V-C +12V-C GND 8-PIN POWER (FOR PROCESSORS - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 164
6-Pin Power (Auxiliary PCI Express) Pin Color 5 BLK 6 BLK Signal GND GND 164 CONNECTOR PINS - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 165
slot PCI slot PCI slot PCI slot PCI slot PCI Express slot Primary SCSI connector Secondary SCSI connector PCI Express x16 slot for graphics Parallel port Stacked keyboard/mouse connector Stacked RJ45/Dual USB Quad stacked USB IEEE 1394 connector Triple stacked audio jack Reset header Power supply - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 166
P9 PCI FAN J63 CLR CMOS XBT XBT1 U13 DIMM1 U9 DIMM2 U12 DIMM3 U8 DIMM4 U11 DIMM5 U7 DIMM6 U10 DIMM7 U6 DIMM8 166 SYSTEM BOARD DESIGNATORS Component Second power supply connector Processor 12V header Diskette drive connector Security board connector CD analog audio connector - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 167
Appendix E Table E-1 System Board Designators Designator Silkscreen XU1 CPU1 XU2 CPU2 U107 N/A Component Primary processor socket Secondary processor socket ROM socket 167 - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 168
168 SYSTEM BOARD DESIGNATORS - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 169
, and the length of the cord must be between 6 feet (1.8 m) and 12 feet (3.6 m). If you have questions about the type of power cord to use, contact the HP authorized service provider. A power cord should be routed so that it is not likely to be walked on or pinched by items placed on it or - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 170
170 POWER CORD SET REQUIREMENTS - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 171
use solvents or flammable solutions to clean the workstation. 2 Never immerse any parts in water or cleaning solutions; apply any Cleaning the Workstation Case Follow previously stated safety precautions before cleaning the workstation. To clean the workstation case: To remove light stains or - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 172
puller to prevent damage to the keys. This tool is available through many electronic supply outlets. CAUTION Never remove a wide leveled key (like the space bar) from to remove any fibers or dirt in confined areas. Allow the parts to air dry before reassembly. Cleaning the Monitor Follow all safety - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 173
Password Security and Resetting CMOS This workstation supports security password features, which can be established through the Computer Setup Utilities menu. These features are: setup password power-on password When you establish only a setup password, the power-on password is required to - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 174
in, the power supply always has voltage applied to the system board even when the unit is turned off. Failure to disconnect the power cord can result in damage to the system. CAUTION Static electricity can damage the electronic components of the workstation or optional equipment. Before beginning - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 175
" on page 67. 5 Replace the access panel. 6 Reconnect any external devices. 7 Plug in the workstation power and turn the power back on. NOTE The workstation passwords and any special configurations along with the system date and time will have to be reset. Using Computer Setup to Reset CMOS To reset - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 176
176 ADDITIONAL PASSWORD SECURITY AND RESETTING CMOS - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 177
only and they might not apply to your specific workstation. "Initial Troubleshooting" "No Power" "No Video" "Error Messages" "No OS Loading" "No OS Loading from Hard Drive" "No OS Loading from Diskette Drive" "No OS Loading from CD-ROM Drive" "No OS Loading from Network" "Non - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 178
Initial Troubleshooting 178 QUICK TROUBLESHOOTING FLOWS - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 179
No Power No Power, Part 1 NO POWER 179 Appendix I - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 180
No Power, Part 2 180 QUICK TROUBLESHOOTING FLOWS - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 181
No Power, Part 3 NO POWER 181 Appendix I - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 182
No Video No Video, Part 1 182 QUICK TROUBLESHOOTING FLOWS - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 183
No Video, Part 2 NO VIDEO 183 Appendix I - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 184
No Video, Part 3 184 QUICK TROUBLESHOOTING FLOWS - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 185
Error Messages Error Messages, Part 1 ERROR MESSAGES 185 Appendix I - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 186
Error Messages, Part 2 186 QUICK TROUBLESHOOTING FLOWS - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 187
Error Messages, Part 3 ERROR MESSAGES 187 Appendix I - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 188
No OS Loading 188 QUICK TROUBLESHOOTING FLOWS - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 189
No OS Loading from Hard Drive No OS Loading from Hard Drive, Part 1 NO OS LOADING FROM HARD DRIVE 189 Appendix I - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 190
No OS Loading from Hard Drive, Part 2 190 QUICK TROUBLESHOOTING FLOWS - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 191
No OS Loading from Hard Drive, Part 3 NO OS LOADING FROM HARD DRIVE 191 Appendix I - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 192
No OS Loading from Diskette Drive 192 QUICK TROUBLESHOOTING FLOWS - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 193
No OS Loading from CD-ROM Drive NO OS LOADING FROM CD-ROM DRIVE 193 Appendix I - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 194
No OS Loading from Network 194 QUICK TROUBLESHOOTING FLOWS - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 195
Non-functioning Device NON-FUNCTIONING DEVICE 195 Appendix I - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 196
196 QUICK TROUBLESHOOTING FLOWS - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 197
components 17 front panel I/O device assembly, installing and removing 73 front panel, troubleshooting 124 G graphics adapter location 18 graphics card power specifications 23 grounding methods 63 H handling the workstation 65 hard drive activity light 17 diagnostic tool 59 IDE performance 92 197 - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 198
cable lock 70 memory 76 optical drive 87 PCI 84 PCI card support 81 PCI Express 83 PCI retainer 83 power button assembly 74 power supply 74 processor 99 SATA 95 SCSI 92 security lock 69 speaker assembly 74 system board 101 system fan 75 internal computer temperature 60 J jumpers CD-ROM and DVD - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 199
96 hood cover 71 hood cover sensor 72 IDE cable 89 Kensington cable lock 70 memory 76 optical drive 87 PCI 84 PCI card support 81 PCI Express 83 PCI retainer 83 power button assembly 74 power supply 74 processor 99 SATA 95 SCSI 92 security lock 69 speaker 74 system board 101 system fan 75 universal - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 200
200 - HP Xw8200 | HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 201
201 Index
HP Workstation xw8200
Service and Technical Reference Guide