HP Xz275 HP Pavilion zt1000/xz300 and Omnibook xt1500 Series Notebook PCs - Tr
HP Xz275 - Pavilion - Pentium 4-M 1.4 GHz Manual
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- HP Xz275 | HP Pavilion zt1000/xz300 and Omnibook xt1500 Series Notebook PCs - Tr - Page 1
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no warranty of any kind with regard to this manual, including, but not limited to, the implied warranties HP Notebook Customer Care 1070 NE Circle Blvd., MS 425E Corvallis, OR 97330, U.S.A. Edition History Edition 1 June 2002 ii zt1000/xz300 and xt1500 Series Troubleshooting and Self-Repair Guide - HP Xz275 | HP Pavilion zt1000/xz300 and Omnibook xt1500 Series Notebook PCs - Tr - Page 3
technology deployment and support processes. To help solve this problem, HP has added a technology code to the serial number of each of its products. Since the BIOS must be matched to the notebook's hardware, the same code is used for the BIOS and the hardware. This manual refers to technology - HP Xz275 | HP Pavilion zt1000/xz300 and Omnibook xt1500 Series Notebook PCs - Tr - Page 4
32 Recovering the Factory Software Installation 35 Updating the Notebook BIOS ...36 Updating the Windows Drivers...36 Removing and Replacing Parts 37 Removing the Battery ...38 Removing the Optical Drive Module 39 Removing the Hard Disk Drive...40 Removing the Mini-PCI Card ...42 Removing the - HP Xz275 | HP Pavilion zt1000/xz300 and Omnibook xt1500 Series Notebook PCs - Tr - Page 5
1. Battery Replacement Part Numbers 38 Table 2. Optical Drive Module Replacement Part Numbers 39 Table 3. Hard Disk Drive Replacement Part Numbers 40 Table 4. Mini-PCI Card Replacement Part Numbers 42 Table 5. Keyboard Cover Replacement Part Numbers 44 Table 6. Keyboard Replacement Part Numbers - HP Xz275 | HP Pavilion zt1000/xz300 and Omnibook xt1500 Series Notebook PCs - Tr - Page 6
- HP Xz275 | HP Pavilion zt1000/xz300 and Omnibook xt1500 Series Notebook PCs - Tr - Page 7
(selected models). 9. Mute button and indicator light (selected models). 10. Removable DVD or DVD/CD-RW drive. 11. CD/DVD eject button. 12. Speaker (one on each side). 13. Latch. 14. Built-in microphone. zt1000/xz300 and xt1500 Series Troubleshooting and Self-Repair Guide Product Information 7 - HP Xz275 | HP Pavilion zt1000/xz300 and Omnibook xt1500 Series Notebook PCs - Tr - Page 8
(Type II). 27. PC Card eject button. 28. Hard disk drive. 29. Wireless on-off button and indicator light (selected models). 30. External microphone jack (colored pink). 31. Headphones jack (colored green). 8 Product Information zt1000/xz300 and xt1500 Series Troubleshooting and Self-Repair Guide - HP Xz275 | HP Pavilion zt1000/xz300 and Omnibook xt1500 Series Notebook PCs - Tr - Page 9
port (selected models). 33. Battery. 34. CD/DVD drive latch. 35. RAM cover. 36. Battery latch. 37. Docking port. 38. Mini-PCI cover (no userreplaceable parts inside). 39. Hard disk drive retaining screws. zt1000/xz300 and xt1500 Series Troubleshooting and Self-Repair Guide Product Information 9 - HP Xz275 | HP Pavilion zt1000/xz300 and Omnibook xt1500 Series Notebook PCs - Tr - Page 10
Figure 4. Main Status Lights 1. Hard disk drive activity. • On: the notebook is accessing the hard disk drive. 2. Power mode. • Green: the notebook is on (even if the display is off). • Amber: the notebook is on standby. • Off: the notebook is off or in hibernation. 3. Battery charge status. • Green - HP Xz275 | HP Pavilion zt1000/xz300 and Omnibook xt1500 Series Notebook PCs - Tr - Page 11
Lights 1. Caps Lock. Caps Lock is active. 2. Num Lock. Num Lock is active. (The Keypad Lock must also be on to use the embedded keypad.) 3. CD/DVD drive activity. The drive power switch and indicator light. zt1000/xz300 and xt1500 Series Troubleshooting and Self-Repair Guide Product Information 11 - HP Xz275 | HP Pavilion zt1000/xz300 and Omnibook xt1500 Series Notebook PCs - Tr - Page 12
Operating the Notebook Note This manual describes the notebook in its original factory configuration, with all settings at their default values. Turning the Notebook On and Off Power mode On Power mode status light is green. Standby Maintains current session in RAM. Turns off the display and other - HP Xz275 | HP Pavilion zt1000/xz300 and Omnibook xt1500 Series Notebook PCs - Tr - Page 13
the CD/DVD drive, or a local area network (LAN). 1. Restart the notebook: click Start, Turn Off Computer, Restart. 2. When the HP logo appears, press Esc to display the Boot menu. 3. Use the arrow keys to select the boot device, and press Enter. If you want to boot from a specific device whenever it - HP Xz275 | HP Pavilion zt1000/xz300 and Omnibook xt1500 Series Notebook PCs - Tr - Page 14
colors and OpenGL graphics. Supports hardware acceleration for MPEG. Display driver supports MPEG2 overlay. Supports LCD+CRT or LCD + TV operation (dual view). Separate video memory. Supports NTSC and PAL TV. Dual display for LCD and external monitor or TV. External color support: starting at 640 - HP Xz275 | HP Pavilion zt1000/xz300 and Omnibook xt1500 Series Notebook PCs - Tr - Page 15
support). CardBus enabled. One integrated Secure Digital Multi-Media Card slot. Optional simple port replicator (selected models). User and administrator passwords. DMI-accessible electronic serial number 4 processor. North Bridge: Intel 845MP or MZ. South Bridge: Intel ICH3. Display controller: - HP Xz275 | HP Pavilion zt1000/xz300 and Omnibook xt1500 Series Notebook PCs - Tr - Page 16
Troubleshooting and Diagnostics This section contains solutions to several types of problems you may encounter when using the notebook. Try the solutions one at a time, in the order in which they are presented. You can also find technical tips and software updates for the notebook at the HP Business - HP Xz275 | HP Pavilion zt1000/xz300 and Omnibook xt1500 Series Notebook PCs - Tr - Page 17
the notebook. • If you created the CD on a CD-RW drive module, try using a different media brand, such as the recommended HP C4403A (CD-R) or C4404A (CD-RW) media. Read and write quality may vary for other media. zt1000/xz300 and xt1500 Series Troubleshooting and Self-Repair Guide Troubleshooting - HP Xz275 | HP Pavilion zt1000/xz300 and Omnibook xt1500 Series Notebook PCs - Tr - Page 18
tab and change settings. Display Problems If the notebook does not recognize the display When the notebook starts up, it automatically re-activates the display that was in use when Windows was last shut down. If you dock to a simple port replicator or attach a monitor while the notebook is off, the - HP Xz275 | HP Pavilion zt1000/xz300 and Omnibook xt1500 Series Notebook PCs - Tr - Page 19
products and is not specific to the HP notebook display. HP notebook TFT displays meet or exceed all HP standards for cosmetic quality of TFT displays. HP does not warrant that the displays will be free of cosmetic imperfections. TFT displays can have a small number of cosmetic imperfections and - HP Xz275 | HP Pavilion zt1000/xz300 and Omnibook xt1500 Series Notebook PCs - Tr - Page 20
, which is used for support and service of your notebook. This part of the hard drive is unavailable for other uses, and so is not included in the capacity of the hard drive as reported by Windows (My Computer, Properties). Heat Problems Keep in mind that your notebook normally gets warm during - HP Xz275 | HP Pavilion zt1000/xz300 and Omnibook xt1500 Series Notebook PCs - Tr - Page 21
installed any drivers included with the mouse. • Restart the notebook, so that it will detect the mouse. LAN Problems If the built-in network adapter doesn't connect to the LAN • Check all cables and connections. Try connecting at a different network station, if available. • If the green light next - HP Xz275 | HP Pavilion zt1000/xz300 and Omnibook xt1500 Series Notebook PCs - Tr - Page 22
problems troubleshooter in Windows Help and Support. • Not all third-party memory cards have been tested for use with the notebook. Check the HP Notebook Web site (www.hp.com/notebooks) for a list of approved and tested memory cards. • Test your notebook's memory a service provider. The number of - HP Xz275 | HP Pavilion zt1000/xz300 and Omnibook xt1500 Series Notebook PCs - Tr - Page 23
(ISP). It's possible that service may be unavailable temporarily or that your settings are incorrect. • Restart your notebook and attempt another connection. • Download the latest modem driver from the technical support area of the HP notebook Web site (www.hp.com/notebooks). • Run the modem - HP Xz275 | HP Pavilion zt1000/xz300 and Omnibook xt1500 Series Notebook PCs - Tr - Page 24
ask for a data line. • Check all cables and connections. One-Touch Button Problems If One-Touch buttons are not working properly • Make sure the items associated with the buttons are the ones you want. If the onscreen display does not appear when pressing a One-Touch button • Make sure the Onscreen - HP Xz275 | HP Pavilion zt1000/xz300 and Omnibook xt1500 Series Notebook PCs - Tr - Page 25
to the USB port. • Use the modem troubleshooter (under Networking problems) in Windows Help and Support. • Check the modem settings in Control peripheral device and check the HP Notebook Web site (www.hp.com/notebooks) for the latest versions of the USB drivers and the driver for the device. • Check - HP Xz275 | HP Pavilion zt1000/xz300 and Omnibook xt1500 Series Notebook PCs - Tr - Page 26
-click the internal modem, then select the option to disable the modem. Performance Problems For best performance with Windows XP, your notebook should have at least 128 MB of memory (RAM). If the notebook pauses or runs sluggishly • This may be normal Windows behavior. Background processing can - HP Xz275 | HP Pavilion zt1000/xz300 and Omnibook xt1500 Series Notebook PCs - Tr - Page 27
indicated by the hard drive light on the front of the notebook) while the notebook appears to be paused or running slowly, Windows is likely spending excess time writing to its swap file on the notebook's hard disk. If this occurs frequently, consider installing additional memory. • Check the amount - HP Xz275 | HP Pavilion zt1000/xz300 and Omnibook xt1500 Series Notebook PCs - Tr - Page 28
Power Schemes tab. Make sure the hibernation timeouts for AC power and battery power are not set to Never. Printing Problems Hint You can solve most printing problems by using the printing troubleshooter in Windows Help and Support. If a printer doesn't print • Make sure the printer is on and has - HP Xz275 | HP Pavilion zt1000/xz300 and Omnibook xt1500 Series Notebook PCs - Tr - Page 29
as printer drivers), uninstall the software. Contact the software application or device vendor for additional support. Wireless Problems If you have problems with wireless communication • Make sure the wireless indicator light is on. • See "LAN Problems" on page 21. If you have trouble connecting to - HP Xz275 | HP Pavilion zt1000/xz300 and Omnibook xt1500 Series Notebook PCs - Tr - Page 30
connection is dropped • Press the blue LED button on the left side of your notebook, wait 5 seconds, and then press the button again to reconnect. • Move closer reduce the transfer rate. 30 Troubleshooting and Diagnostics zt1000/xz300 and xt1500 Series Troubleshooting and Self-Repair Guide - HP Xz275 | HP Pavilion zt1000/xz300 and Omnibook xt1500 Series Notebook PCs - Tr - Page 31
, click Start, All Programs, Hewlett-Packard, Notebook, HP e-DiagTools, e- DiagTools for Windows. 2. Click View to display the Support Ticket. 3. To add information about your problem, click Comments and type the information, then click OK. To save or print the Support Ticket, click Save As or Print - HP Xz275 | HP Pavilion zt1000/xz300 and Omnibook xt1500 Series Notebook PCs - Tr - Page 32
ID (Born On Date) Serial Number UUID Number Platform Branding ID System Time System Date Internal Hard Disk Description Shows the current BIOS version. Displays an identifier used for repair service. Displays the serial number as shown on the back of the unit. Displays the value of the 16-byte - HP Xz275 | HP Pavilion zt1000/xz300 and Omnibook xt1500 Series Notebook PCs - Tr - Page 33
memory size. LCD Status Panel Display LCD Status Panel Date Format LCD Status Panel Time Format Language Sets whether the status panel on the front of the notebook is enabled. Sets the date format for the status panel. Sets the time format for the status panel. Sets the language for the BIOS - HP Xz275 | HP Pavilion zt1000/xz300 and Omnibook xt1500 Series Notebook PCs - Tr - Page 34
- HP Xz275 | HP Pavilion zt1000/xz300 and Omnibook xt1500 Series Notebook PCs - Tr - Page 35
also provide Windows drivers specific to your notebook to configure a custom system. You can find drivers in these locations: • On your notebook's hard drive under C:\hp\Drivers. • On the Recovery CD or DVD under \hp\Drivers. • On the HP Business Support Web site (www.hp.com/go/bizsupport). This - HP Xz275 | HP Pavilion zt1000/xz300 and Omnibook xt1500 Series Notebook PCs - Tr - Page 36
version of Windows. • Download the latest drivers for your notebook from the HP Business Support Web site (www.hp.com/go/bizsupport). Follow the instructions included with the drivers. 36 Reinstalling and Updating Software zt1000/xz300 and xt1500 Series Troubleshooting and Self-Repair Guide - HP Xz275 | HP Pavilion zt1000/xz300 and Omnibook xt1500 Series Notebook PCs - Tr - Page 37
-size screw can damage the notebook. (The symbol shown represents an M2.5×5mm T-head screw.) Notes Please refer to the "hp parts home" on the Web for the latest part numbers. www.hp.com/hps/parts zt1000/xz300 and xt1500 Series Troubleshooting and Self-Repair Guide Removing and Replacing Parts 37 - HP Xz275 | HP Pavilion zt1000/xz300 and Omnibook xt1500 Series Notebook PCs - Tr - Page 38
its compartment. Figure 8. Removing the Battery Reassembly Notes • Insert the front end of the battery into the battery compartment, then press the back end in until the battery clicks into place. 38 Removing and Replacing Parts zt1000/xz300 and xt1500 Series Troubleshooting and Self-Repair Guide - HP Xz275 | HP Pavilion zt1000/xz300 and Omnibook xt1500 Series Notebook PCs - Tr - Page 39
Number Required Equipment • None. Removal Procedure • Slide the module release latch in the direction shown by the arrow on the latch, and remove the module. Figure 9. Releasing the Plug-in Module zt1000/xz300 and xt1500 Series Troubleshooting and Self-Repair Guide Removing and Replacing Parts - HP Xz275 | HP Pavilion zt1000/xz300 and Omnibook xt1500 Series Notebook PCs - Tr - Page 40
Figure 10. Removing the Hard Disk Drive 3. Carefully pull the hard drive out of the notebook. 4. Remove all four screws from the hard drive tray and drive case, then lift the drive out of the tray. 40 Removing and Replacing Parts zt1000/xz300 and xt1500 Series Troubleshooting and Self-Repair Guide - HP Xz275 | HP Pavilion zt1000/xz300 and Omnibook xt1500 Series Notebook PCs - Tr - Page 41
a new hard disk drive, install the factory software and operating system on the drive before loading any additional software-see "Recovering the Factory Software Installation" on page 35. zt1000/xz300 and xt1500 Series Troubleshooting and Self-Repair Guide Removing and Replacing Parts 41 - HP Xz275 | HP Pavilion zt1000/xz300 and Omnibook xt1500 Series Notebook PCs - Tr - Page 42
the Mini-PCI Card Certain notebook models include a mini-PCI card that contains either a modem or combined modem and 802.11 wireless. Table 4. Mini-PCI Card Replacement Part Numbers Description PCA, mini-PCI (modem) PCA, mini-PCI (modem/802.11) Part Number F3377-60950 F3377-60951 Exchange - HP Xz275 | HP Pavilion zt1000/xz300 and Omnibook xt1500 Series Notebook PCs - Tr - Page 43
30°, until it is fully inserted. Then press down on both sides of the card until the latches snap closed. zt1000/xz300 and xt1500 Series Troubleshooting and Self-Repair Guide Removing and Replacing Parts 43 - HP Xz275 | HP Pavilion zt1000/xz300 and Omnibook xt1500 Series Notebook PCs - Tr - Page 44
LED lens) Part Number F3398-60917 Exchange Part Number Required Equipment • #0 Phillips screwdriver. • Small flat-blade screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Close the notebook's display, and remove both screws from the backs of the hinge - HP Xz275 | HP Pavilion zt1000/xz300 and Omnibook xt1500 Series Notebook PCs - Tr - Page 45
the keyboard cover upward slightly, and insert the tabs on the ends of the cover into the slots in the notebook's case. Fit the hinge covers over the hinges, and gently press the cover into place. zt1000/xz300 and xt1500 Series Troubleshooting and Self-Repair Guide Removing and Replacing Parts 45 - HP Xz275 | HP Pavilion zt1000/xz300 and Omnibook xt1500 Series Notebook PCs - Tr - Page 46
Part Number Required Equipment • #0 Phillips screwdriver. • Small flat-head screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. keyboard to the notebook. 46 Removing and Replacing Parts zt1000/xz300 and xt1500 Series Troubleshooting and Self-Repair Guide - HP Xz275 | HP Pavilion zt1000/xz300 and Omnibook xt1500 Series Notebook PCs - Tr - Page 47
ribbon cable from the motherboard. Warning Do not touch the metal surfaces inside the notebook until they have cooled off. They could be very hot if the notebook was running recently. into place. zt1000/xz300 and xt1500 Series Troubleshooting and Self-Repair Guide Removing and Replacing Parts 47 - HP Xz275 | HP Pavilion zt1000/xz300 and Omnibook xt1500 Series Notebook PCs - Tr - Page 48
notebook has no SDRAM built into its motherboard, but has two slots for PC133 SDRAM modules: a system SDRAM slot beneath the keyboard (containing an SDRAM module installed at the factory), and an expansion slot on the bottom of the unit. Table 7. SDRAM Module Replacement Part Numbers Description - HP Xz275 | HP Pavilion zt1000/xz300 and Omnibook xt1500 Series Notebook PCs - Tr - Page 49
the System SDRAM Module Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove the keyboard cover (page 42). 3. Open the keyboard (page 46, steps 1 snap closed. zt1000/xz300 and xt1500 Series Troubleshooting and Self-Repair Guide Removing and Replacing Parts 49 - HP Xz275 | HP Pavilion zt1000/xz300 and Omnibook xt1500 Series Notebook PCs - Tr - Page 50
Keyboard (page 46). 3. Remove the retaining screws from each speaker. Disconnect the speaker wires from the motherboard, and lift the speakers out of the notebook. Figure 20. Removing the Speakers 50 Removing and Replacing Parts zt1000/xz300 and xt1500 Series Troubleshooting and Self-Repair Guide - HP Xz275 | HP Pavilion zt1000/xz300 and Omnibook xt1500 Series Notebook PCs - Tr - Page 51
from the motherboard. 4. Remove both retaining screws from the fan. 5. Lift the fan out of the notebook. Caution Do not spin the fan blades with your finger, or you could damage the fan's bearings. zt1000/xz300 and xt1500 Series Troubleshooting and Self-Repair Guide Removing and Replacing Parts 51 - HP Xz275 | HP Pavilion zt1000/xz300 and Omnibook xt1500 Series Notebook PCs - Tr - Page 52
, and is securely plugged into its socket. • If present, make sure the wireless cables are not trapped under or behind the fan. 52 Removing and Replacing Parts zt1000/xz300 and xt1500 Series Troubleshooting and Self-Repair Guide - HP Xz275 | HP Pavilion zt1000/xz300 and Omnibook xt1500 Series Notebook PCs - Tr - Page 53
display bezel) Feet, rubber AC-AdapterUltraslim Delta 75W s/PFC Cord, Pwr, Europe #ABB (2w) Cord, Pwr, UK & Singapore #ARS (2w) Cord, Pwr, UK #ABA (2w) External Floppy Drive, USB Label, OB xt1500 Label, Pav zt1000 Port Replicator Assy Part Numbers Replacement Procedure On the bottom of the notebook - HP Xz275 | HP Pavilion zt1000/xz300 and Omnibook xt1500 Series Notebook PCs - Tr - Page 54
PC2100 DDR SDRAM 266 MHZ F4600A/F4814A 75W AC Adapter w/PFC F4863A Wireless Access Point for SMB Other Accessories D9510B USB Floppy 54 Removing and Replacing Parts zt1000/xz300 and xt1500 Series Troubleshooting and Self-Repair Guide - HP Xz275 | HP Pavilion zt1000/xz300 and Omnibook xt1500 Series Notebook PCs - Tr - Page 55
products and is not specific to the HP notebook display. HP notebook TFT displays meet or exceed all HP standards for cosmetic quality of TFT displays. HP does not warrant that the displays will be free of cosmetic imperfections. TFT displays can have a small number of cosmetic imperfections and - HP Xz275 | HP Pavilion zt1000/xz300 and Omnibook xt1500 Series Notebook PCs - Tr - Page 56
for display replacement. The HP-responsible lighted display and does not change size. In contrast, a polarizer scratch is a light line that is visible on a darker background and does not change size. 56 Reference Information zt1000/xz300 and xt1500 Series Troubleshooting and Self-Repair Guide
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