HP dx2355 Troubleshooting Guide: HP Compaq Business Desktops dx2355/dx2358 Mic
HP dx2355 - Microtower PC Manual
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- HP dx2355 | Troubleshooting Guide: HP Compaq Business Desktops dx2355/dx2358 Mic - Page 1
Troubleshooting Guide HP Compaq Business Desktops dx2355/dx2358 Microtowers Models Document Part Number: 481134-001 February 2008 This guide provides helpful hints and solutions for troubleshooting the above products as well as scenarios for possible hardware and software problems. - HP dx2355 | Troubleshooting Guide: HP Compaq Business Desktops dx2355/dx2358 Mic - Page 2
HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP of information. Troubleshooting Guide HP Compaq Business Desktops dx2355/dx2358 Microtowers Models First - HP dx2355 | Troubleshooting Guide: HP Compaq Business Desktops dx2355/dx2358 Mic - Page 3
Information in HP Insight Diagnostics 1-6 Downloading the Latest Version of HP Insight Diagnostics 1-7 2 Troubleshooting Safety and Comfort 2-1 Before You Call for Technical Support 2-1 Helpful Hints 2-3 Solving General Problems 2-5 Solving Hardware Installation Problems 2-10 Interpreting - HP dx2355 | Troubleshooting Guide: HP Compaq Business Desktops dx2355/dx2358 Mic - Page 4
saved as an html file and stored on a diskette or USB HP Drive Key. Use HP Insight Diagnostics to determine if all the devices installed on the computer call to the Customer Support Center. ✎ Third party devices may not be detected by HP Insight Diagnostics. Troubleshooting Guide www.hp.com 1-1 - HP dx2355 | Troubleshooting Guide: HP Compaq Business Desktops dx2355/dx2358 Mic - Page 5
drive before booting to the hard drive. Refer to the Computer Setup (F10) Utility Guide on the Documentation and Diagnostics CD for more information. 4. When prompted, press the terms. The HP Insight Diagnostics utility launches with the Survey tab displayed. Troubleshooting Guide www.hp.com 1-2 - HP dx2355 | Troubleshooting Guide: HP Compaq Business Desktops dx2355/dx2358 Mic - Page 6
obtained from the computer configuration memory (CMOS), system management BIOS data, system board data, and diagnostics component information. Storage about the system board, processor, chassis, and BIOS, plus internal speaker and PCI bus information. Troubleshooting Guide www.hp.com 1-3 - HP dx2355 | Troubleshooting Guide: HP Compaq Business Desktops dx2355/dx2358 Mic - Page 7
). 3. On the left side of the tab, select the Test Mode (Interactive or Unattended). 4. Select the device to be tested from the drop-down list. Troubleshooting Guide www.hp.com 1-4 - HP dx2355 | Troubleshooting Guide: HP Compaq Business Desktops dx2355/dx2358 Mic - Page 8
shows: ■ The devices being tested ■ The tests that are running ■ The overall elapsed time ■ The individual elapsed test times ■ The condition status of each test Troubleshooting Guide www.hp.com 1-5 - HP dx2355 | Troubleshooting Guide: HP Compaq Business Desktops dx2355/dx2358 Mic - Page 9
a diskette or USB 2.0 HP Drive Key (capacity must be 64MB or higher). USB 1.0 Drive Keys are not supported. 2. Click Save in the HP Drive Key. ✎ Do not remove the diskette or USB key until you see a message indicating that the html file has been written to the media. Troubleshooting Guide www.hp - HP dx2355 | Troubleshooting Guide: HP Compaq Business Desktops dx2355/dx2358 Mic - Page 10
Downloading the Latest Version of HP Insight Diagnostics 1. Go to www.hp.com. 2. Click the Software & Driver Downloads link. 3. Click the Download drivers HP Insight Diagnostics and click Download. ✎ The download includes instructions on how to create the bootable CD. Troubleshooting Guide www.hp. - HP dx2355 | Troubleshooting Guide: HP Compaq Business Desktops dx2355/dx2358 Mic - Page 11
Guide on the Documentation and Diagnostics CD and available at www.hp.com/ergo for more information on choosing a workspace and creating a safe and comfortable work environment. Before You Call for Technical Support If you are having problems properly. Troubleshooting Guide www.hp.com 2-1 - HP dx2355 | Troubleshooting Guide: HP Compaq Business Desktops dx2355/dx2358 Mic - Page 12
your service call is handled properly: ■ Be in front of your computer when you call. ■ Write down the computer serial number and product ID number, and the monitor serial number before calling. ■ Spend time troubleshooting the problem with the service technician. Troubleshooting Guide www.hp.com - HP dx2355 | Troubleshooting Guide: HP Compaq Business Desktops dx2355/dx2358 Mic - Page 13
✎ For sales information and warranty upgrades (HP Care Pack Services), call your local authorized service provider or dealer. Helpful Hints If you encounter problems with the computer, monitor, or software, cord, wait a few seconds, then plug it in again. The Troubleshooting Guide www.hp.com 2-3 - HP dx2355 | Troubleshooting Guide: HP Compaq Business Desktops dx2355/dx2358 Mic - Page 14
Hardware Installation Problems" for instructions. ■ Be sure that all the needed device drivers have been installed. For example, if you are using a printer, you need a driver for that model printer. ■ Remove computer to prevent system board or component damage. Troubleshooting Guide www.hp.com 2-4 - HP dx2355 | Troubleshooting Guide: HP Compaq Business Desktops dx2355/dx2358 Mic - Page 15
Troubleshooting Solving General Problems You may be able to easily resolve the minor problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact your HP authorized reseller or service - HP dx2355 | Troubleshooting Guide: HP Compaq Business Desktops dx2355/dx2358 Mic - Page 16
RTC date and time). If the problem persists, replace the RTC battery. See the Hardware Reference Guide on the Documentation and Diagnostics CD for instructions on installing a new battery. Cursor will ). 3. Ensure the processor heatsink is installed properly. Troubleshooting Guide www.hp.com 2-6 - HP dx2355 | Troubleshooting Guide: HP Compaq Business Desktops dx2355/dx2358 Mic - Page 17
Troubleshooting Problem Cause Solution Poor performance is Hard drive is full. experienced (continued). Transfer data from the hard Do not prevent applications from launching at startup that are required for proper system operation 2. Add more memory. Troubleshooting Guide www.hp.com 2-7 - HP dx2355 | Troubleshooting Guide: HP Compaq Business Desktops dx2355/dx2358 Mic - Page 18
Troubleshooting Problem Cause Solution Poor performance is experienced (continued). Some software applications, especially games, are stressful on the graphics than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data. Troubleshooting Guide www.hp.com 2-8 - HP dx2355 | Troubleshooting Guide: HP Compaq Business Desktops dx2355/dx2358 Mic - Page 19
Troubleshooting Problem Cause Solution Blank screen (no video). You are using a fixed-sync Be sure that the monitor can accept ( to "Interpreting Diagnostic Lights and the computer is and Audible Codes" to interpret the flashing a code. error code. Troubleshooting Guide www.hp.com 2-9 - HP dx2355 | Troubleshooting Guide: HP Compaq Business Desktops dx2355/dx2358 Mic - Page 20
In Windows operation system, use the Add Hardware Wizard and follow the instructions that appear on the screen. Problem A new device is not recognized as part of the system. Cause Setup to reconfigure or disable devices to resolve the resource conflict. Troubleshooting Guide www.hp.com 2-10 - HP dx2355 | Troubleshooting Guide: HP Compaq Business Desktops dx2355/dx2358 Mic - Page 21
Troubleshooting Problem Computer will not start. Cause possible causes. 3. If you still cannot resolve the issue, contact Customer Support. Interpreting Diagnostic Lights and Audible Codes This section covers the front panel LED only as the last resort. Troubleshooting Guide www.hp.com 2-11 - HP dx2355 | Troubleshooting Guide: HP Compaq Business Desktops dx2355/dx2358 Mic - Page 22
Troubleshooting Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Recommended Action Green Power LED On. None None Green Power LED flashes None every two seconds. Not support Contact an authorized reseller or service provider. 1 short beep and Troubleshooting Guide www.hp.com 2-12 - HP dx2355 | Troubleshooting Guide: HP Compaq Business Desktops dx2355/dx2358 Mic - Page 23
drive that you are using and use the correct media type. 2. Replace the diskette or CD with a new one. 3 short beeps followed 3 short Upgrade the BIOS to proper version. by three seconds pause. beeps Troubleshooting Guide www.hp.com 2-13 - HP dx2355 | Troubleshooting Guide: HP Compaq Business Desktops dx2355/dx2358 Mic - Page 24
Troubleshooting Diagnostic Front Panel LEDs and Audible Codes (Continued) Activity Beeps Recommended Action System does not power on and the 5V_aux light on the system board is not turned on, then replace the power supply. 6. Replace the system board. Troubleshooting Guide www.hp.com 2-14 - HP dx2355 | Troubleshooting Guide: HP Compaq Business Desktops dx2355/dx2358 Mic - Page 25
. See the documentation included with the Restore Plus! CD for complete instructions on using this feature. ✎ In the event that you lose power during the initial operating system installation process, use the Restore Plus! CD to install the operating system. Troubleshooting Guide www.hp.com 2-15 - HP dx2355 | Troubleshooting Guide: HP Compaq Business Desktops dx2355/dx2358 Mic - Page 26
Troubleshooting Contacting Customer Support For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you, visit www.hp.com. ✎ If you take the computer to an authorized reseller, dealer, or service provider for service, remember to provide the setup and
Troubleshooting Guide
HP Compaq Business Desktops
dx2355/dx2358 Microtowers Models
Document Part Number: 481134-001
February 2008
This guide provides helpful hints and solutions for troubleshooting
the above products as well as scenarios for possible hardware and
software problems.