HP mp5001 Warranty and Support Guide - iPod plus HP - Page 4

3. E-mail Support. E-mail support is available for your product via http://www.hp.com/support Select "Contact HP" from your iPod product home page. 4. If you need to speak with a Support agent, call the HP Total Care Center at 1-(800)-474-6836 [1-(800) HP invent] (U.S. & Canada) Or 905-206-4663 (local to Mississauga) *Support agents are available 24 hours a day in English, Spanish, and French (Canada only). When should I contact HP phone service and support? ■ You either do not have Internet access, or cannot connect to the Internet to use the HP Customer Care Web support site. ■ There is obvious damage to the product, or a mechanical breakdown has occurred and your product no longer works. ■ You have other questions that you have not been able to resolve using the documentation that came with the product or the help resources available on the Web. Note: Support options, availability, and hours of operation may vary and are subject to change without notice. HP Total Care HP Total Care provides fast, friendly, and effective expert advice for all your HP products. If you have a question or if a problem arises, we offer extensive service and support options around the clock to better handle your needs. For more information on your support and services options visit http://www.hp.com/home/ownerservices