HP nx6315 HP Compaq nx6315 and nx6325 Notebook PC - Getting Started - Enhanced - Page 30
Prepare to contact Customer Care, Contact Customer Care by e-mail or telephone
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Troubleshooting Prepare to contact Customer Care For the fastest possible resolution of your problem, have the computer and the following information available when you call or e-mail: ■ Product name located on the display or keyboard. ■ Serial number (s/n) listed on the service tag. ❏ The service tag label is on the bottom of the computer. ❏ To display the service tag information on the computer screen, select Start > Help and Support > System Information. ■ Date the computer was purchased. ■ Conditions under which the problem occurred. ■ Error messages that have been displayed. ■ The manufacturer and model of the printer or other accessories connected to the computer. ■ Operating system version number and registration number. To display the operating system version number and registration number, select Start > Help and Support > System Information. (On some models, the registration number may be identified in the Operating System table as the Product Id). Contact Customer Care by e-mail or telephone If the computer is connected to the Internet, select Start > Help and Support to get help by e-mail or to access the Customer Care telephone numbers. 3-8 Getting Started