HP rp5400 BCS Global Limited Warranty and Technical Support, Fourth Edition - Page 12
continued
View all HP rp5400 manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 12 highlights
Table 1-1 BCS Servers - Hardware Product Warranty Offering (continued) Product ES45, ES47, ES80 Warranty Period 1 year Remote Customer Performed Monitoring and Maintenance Tasks3 Support2 Include Service Delivery Method Availability4 and Response Time Remote monitoring and email notification of errors and events CSR6: Available on Onsite Warranty Service some parts. Go to Normal Business Hours www.hp.com/go/ Next Business Day csrparts for component CSR details. Firmware upgrade & pre-upgrade tasks Notes and Exceptions GS1280 1 year HP Superdome 1 year rp2405, rp4410, rp4440, rp5400, rp5405, rp5430, rp5450, rp5470 3 year rp2400, rp2430, rp2450, rp2470, rp3410, rp3440, rp7400, rp7405, rp7410 1 year rp7420, rp7440 1 year rp8400, rp8400 SEU, rp8420, rp8440 1 year Remote monitoring and email notification of errors and events Firmware upgrade & pre-upgrade tasks Onsite Warranty Service Normal Business Hours Next Business Day Remote monitoring and email notification of errors and events None Onsite Warranty Service Same business 4-hour response Remote monitoring & email notification of errors & events CSR6: Available on Onsite Warranty Service for some parts. Go to service events not remedied www.hp.com/go/ either remotely or through csrparts for component CSR6 CSR details. Normal business hours Firmware upgrade & Next business day response pre-upgrade tasks Remote monitoring & email notification of errors & events CSR6: Available on Onsite Warranty Service for some parts. Go to service events not remedied www.hp.com/go/ either remotely or through csrparts for component CSR6 CSR details. Normal business hours Firmware upgrade & Next business day response pre-upgrade tasks Remote monitoring and email notification of errors and events CSR6: Available on Onsite Warranty Service some parts. Go to Normal Business Hours www.hp.com/go/ Next Business Day csrparts for component CSR details. Firmware upgrade & pre-upgrade tasks Remote monitoring and email notification of errors and events CSR6: Available on Onsite Warranty Service some parts. Go to Same business www.hp.com/go/ 4-hour response csrparts for component CSR details. Firmware upgrade & pre-upgrade tasks 12 BCS Global Limited Warranty and Technical Support