Honeywell 5500 Owners Manual - Page 35

TROUBLESHOOTING, For all customer service inquiries - generator service manual

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TROUBLESHOOTING ANYONE using or servicing generator must read, understand, and follow all safety and operation instructions provided in the product manual. Failure to closely follow these instructions can result in circumstances leading to death, serious injury, and property damage. Using a generator indoors CAN KILL YOU IN MINUTES. Generator exhaust contains carbon monoxide. This is a poison you cannot see or smell. NEVER use inside a home Only use OUTSIDE and far or garage, EVEN IF doors away from windows, doors, and and windows are open. vents. iNOTE: For all customer service inquiries, call 1-888-494-3571 or visit www.honeywellgenerators.com. PROBLEM PROBABLE CAUSE SOLUTION Engine will not start or starts and runs rough. 1 No fuel. 2 Stale fuel. 3 No engine oil. 4 Spark plug wire (cap) disconnected. 5 Faulty/bad spark plug. 6 Fuel not reaching carburetor. 7 Dirty air cleaner. 8 Dirty spark arrestor screen. 1 Add fuel (page 22). 2 Drain fuel tank; fill with fresh fuel (page 27). 3 Add engine oil (page 20). 4 Install spark plug cap over spark plug. 5 Check/replace spark plug (page 24). 6 Clean fuel sediment cup (page 24). 7 Clean or replace air cleaner (page 23). 8 Clean spark arrestor screen (page 25) Engine suddenly stops. 1 No fuel. 2 No engine oil. 1 Add fuel (page 22). 2 Add engine oil (page 20). No power at AC receptacle 1 Electrical overload on generator. 2 Poor connection or defective cord set. 3 Connected electrical appliance/ equipment is defective. Speed of starter motor drops after period of time. 1 Battery is losing charge. TABLE 6. Troubleshooting - Probable Causes and Solutions 1 Check all circuit breakers* for "tripped' position. Reduce electrical load on circuit, wait 3 minutes, Set and then push to reset cir- cuit breaker. Tripped 2 Check cord connection. Replace defective cord set. 3 Check electrical appliance/equipment for defects. Disconnect defective appliance/ equipment from the generator. Have appliance serviced by qualified repair facility. 1 Recharge battery. * Master circuit breaker controls power to all receptacles. Be sure to check master breaker even if you are trying to power from a duplex outlet. HW5500/5500E Portable Generator Owner's Manual www.honeywellgenerators.com 29

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HW5500/5500E Portable Generator Owner’s Manual
www.honeywellgenerators.com
29
TROUBLESHOOTING
NOTE:
i
For all customer service inquiries, call 1-888-494-3571 or visit www.honeywellgenerators.com.
ANYONE using or servicing generator must read, understand, and follow all safety and operation instructions pro-
vided in the product manual. Failure to closely follow these instructions can result in circumstances leading to death,
serious injury, and property damage.
Using a generator indoors CAN KILL YOU IN MINUTES.
Generator exhaust contains carbon monoxide. This is a poi-
son you cannot see or smell.
NEVER use inside a home
or garage, EVEN IF doors
and windows are open.
Only use OUTSIDE and far
away from windows, doors, and
vents.
PROBLEM
PROBABLE CAUSE
SOLUTION
Engine will not start or starts
and runs rough.
1
No fuel.
2
Stale fuel.
3
No engine oil.
4
Spark plug wire (cap) disconnected.
5
Faulty/bad spark plug.
6
Fuel not reaching carburetor.
7
Dirty air cleaner.
8
Dirty spark arrestor screen.
1
Add fuel (page 22).
2
Drain fuel tank; fill with fresh fuel
(page 27).
3
Add engine oil (page 20).
4
Install spark plug cap over spark plug.
5
Check/replace spark plug (page 24).
6
Clean fuel sediment cup (page 24).
7
Clean or replace air cleaner (page 23).
8
Clean spark arrestor screen (page 25)
Engine suddenly stops.
1
No fuel.
2
No engine oil.
1
Add fuel (page 22).
2
Add engine oil (page 20).
No power at AC receptacle
1
Electrical overload on generator.
2
Poor connection or defective cord
set.
3
Connected electrical appliance/
equipment is defective.
1
Check all circuit breakers
*
for “tripped’ position.
Reduce electrical load on
circuit, wait 3 minutes,
and then push to reset cir-
cuit breaker.
2
Check cord connection. Replace defective
cord set.
3
Check electrical appliance/equipment for
defects. Disconnect defective appliance/
equipment from the generator. Have appli-
ance serviced by qualified repair facility.
*
Master circuit breaker controls power to all receptacles. Be sure to check master breaker even if you are trying to power from a duplex out-
let.
Speed of starter motor
drops after period of time.
1
Battery is losing charge.
1
Recharge battery.
TABLE 6.
Troubleshooting — Probable Causes and Solutions
Set
Tripped