Hoover S3865 Manual - Page 18

TROUBLESHOOTING 6. TROUBLESHOOTING WARNING: TO REDUCE RISK OF PERSONAL INJURY - UNPLUG CLEANER BEFORE SERVICING PROBLEM Cleaner won't run. POSSIBLE CAUSE Switch not "ON" at Hand Grip. Power Cord not firmly plugged in. POSSIBLE SOLUTION Turn switch "ON" at Hand Grip. Plug Power Cord in firmly. No Voltage in wall plug. Replace Fuse or reset Circuit Breaker in Home. Motor Thermal Protector has tripped. Switch off and unplug the vacuum cleaner. Leave for 30 min. before plugging in and switching the cleaner back "ON". Low suction: Canister / Power Nozzle Needs Service. Dirt Cup full or blocked. Dirt Cup not installed properly. Blockage in Nozzle Connector, Hose or Wands. See "Service" section in manual. Empty Dirt Cup and/or remove blockage. Review Dirt Cup replacement section in manual. Remove blockage. Filters dirty or clogged. Clean or replace Filters. Suction Control Valve is open. Close Suction Control Valve on Hand Grip. Power Nozzle won't run Needs Service. Switch not "ON" at Hand Grip. Brushroll reset has tripped. See "Service" section in manual. Turn switch "ON" at Hand Grip. Depress Reset Button located on top of Power Nozzle. Floor selector pedal is on bare floor mode. Switch to desired carpet setting. Handle is not released and in stored upright position. Brushroll is automatically shut off in the upright storage position. Step on Wand Release Pedal to lower Handle and start Brushroll. Power Nozzle won't pickup Needs Service. Low cleaner suction. Blockage in the Nozzle or Nozzle Connector. Brushroll not running. See "Service" section in manual. See "Low suction" section above. Remove blockage. See "Power Nozzle won't run " section above. Brushroll bristles worn. Replace Brushroll. See Brushroll replacement section in manual. Needs Service. See "Service" section in manual. Brushroll reset Possible jam in brushroll. has been tripped See "Vacuum Controls" section, number 7 on pg. 9. ANY OTHER SERVICING SHOULD BE DONE BY AN AUTHORIZED SERVICE REPRESENTATIVE. Exclusive Hoover Platinum Collection™ Member Services Line 1.877.MYPLTNM (1.877.697.5866) In the event that further assistance is required, see your Yellow Pages for an authorized HOOVER® Dealer or visit our website at www.hoover.com. Costs of any transportation to and from any place of repair are to be paid by the owner. The service parts used in this unit are easily replaced and readily available from an authorized HOOVER® Dealer or retailer. 18 Always identify your cleaner by the model number and manufacturing code when requesting information or ordering replacement parts. (The model number appears on the bottom of the cleaner.)