IBM 2681 Service Guide - Page 68
Warranty service and support, Before you call for service, Machine type 2723 and 2724
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Machine type 2723 and 2724 Country or region All Warranty period Parts - 3 years, labor - 3 years Battery pack - 1 year Warranty service and support With the original purchase of an IBM ThinkPad, you have access to extensive support. During the IBM Machine warranty period, you may call IBM or your reseller for problem-determination assistance under the terms of the IBM Statement of Limited Warranty. The following services are available during the warranty period: v Problem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem. v IBM hardware repair - If the problem is determined to be caused by IBM hardware under warranty, trained service personnel are available to provide the applicable level of service, either on-site or at an IBM service center as determined by IBM. v Engineering Change management - Occasionally, there might be changes that are required after a product has been shipped from IBM. In those instances, IBM will make Engineering Changes (ECs) available that apply to your hardware. The following items are not covered under warranty service: v Replacement or use of non-IBM parts. All IBM parts contain a 7-character identification in the format IBM FRU XXXXXXX. v Identification of non-IBM software problem sources. v Installation of customer replaceable units (CRUs). v Installation and configuration of machine code or licensed internal code that is designated as customer installable. If you do not register your computer with IBM, you might be required to present proof of purchase to obtain warranty service. Before you call for service You can solve many problems without outside assistance by following the troubleshooting procedures that IBM provides in the online help or in the publications that are provided with your computer and software. Most computers, operating systems, and application programs come with information that contains troubleshooting procedures and explanations of 56 ThinkPad® R40 Series Service and Troubleshooting Guide