IBM 867661X Hardware Maintenance Manual

IBM 867661X Manual

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  • IBM 867661X | Hardware Maintenance Manual - Page 1
    ERserver xSeries 335 Type 8676, Type 8830 Hardware Maintenance Manual and Troubleshooting Guide
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  • IBM 867661X | Hardware Maintenance Manual - Page 3
    ERserver xSeries 335 Type 8676, Type 8830 Hardware Maintenance Manual and Troubleshooting Guide
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    Note Before using this information and the product it supports, read Appendix C, "Notices," on page 155 11th Edition (May 2005) © Copyright International Business Machines Corporation 2002. All rights reserved. US Government Users Restricted Rights - Use,
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    About this manual This manual contains diagnostic information, a Symptom-to-FRU index, service information, error codes, error messages, and configuration information for the IBM® xSeries® 335. Eserver Important: The field replaceable unit (FRU) procedures are intended for trained servicers who are
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    iv xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
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    problems 29 Ethernet controller troubleshooting chart 30 Ethernet controller messages 31 Chapter 4. Customer replaceable units 37 Installation guidelines 37 System reliability considerations 37 Major components of the xSeries 335 Type 8676 and Type 8830 server . . . . 38 © Copyright IBM
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    codes 95 Service processor error codes 101 ServeRAID error codes 101 POST (ISPR) error procedures 103 SCSI error codes 105 Temperature error messages 105 Fan error messages 106 Power error messages 106 vi xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
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    the xSeries 335 111 System 112 Keyboard CRUs 113 Power cord CRUs 114 Appendix A. Getting help and technical assistance 117 Before you call 117 Using the documentation 117 Getting help and information from the World Wide Web 117 Software service and support 118 Hardware service and support
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    viii xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
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    the problem yourself or to provide helpful information to a service technician. In addition to this Hardware Maintenance Manual and Troubleshooting Guide, the following xSeries 335 Type 8676 and Type 8830 documentation is provided with your server: v User's Guide The User's Guide contains general
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    a summary of the features and specifications for your server. Note: You can use the Configuration/Setup Utility program in your server to determine the specific type of microprocessor on your system board. 2 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
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    controller integrated on system board - Minimum: One v Compatible with SVGA - Maximum: Two v 8 MB SDRAM video memory v 512 KB Level-2 cache v 400 MHz front-side bus (FSB) or 533 FSB bus Memory: v Type: error correcting code (ECC), double-data rate (DDR) SDRAM, registered DIMMs - Minimum: 512
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    adapter is installed in the server and the LED flashes slowly (one flash per second), the drive is being rebuilt. If the LED flashes rapidly (three flashes per second), the controller is identifying the drive. 4 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
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    has occurred and is identified in the error log. LOC (location) LED: Use this blue LED to visually locate the server if it is in a location with numerous other servers. You can use IBM Director to light this LED remotely. HD (hard disk drive) activity LED: When this LED is lit, it indicates
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    server in a C2T chain. Serial connector: Connect a 9-pin serial device to this connector. C2T In connector: Use this connector to connect the server to the C2T Out connector of another server in a C2T chain. 6 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
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    Guide for more information about these connectors and LEDs. Server power features When you connect the server to an ac power source, the server shutdown of the operating system, if your operating system supports this feature, and turn off the server. v If the operating system stops functioning, you
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    network that contains at least one server with an optional Remote Supervisor Adapter installed, you can also put the server into Standby mode remotely through the Remote Supervisor Adapter user interface. 8 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
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    drivers, and helps you install the operating system. For information about the supported operating-system versions, see the label on the CD. Complete the following steps to start the ServerGuide Setup and Installation CD: 1. Insert the CD, and restart the server. 2. Follow the instructions the BIOS
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    instructions for running ServeRAID Manager in startable-CD mode to configure the integrated SCSI controller with RAID capabilities and perform an initial RAID configuration on the server. See the ServeRAID 10 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
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    on the IBM ServeRAID Support CD for additional information about RAID technology and instructions for using ServeRAID Manager to configure the integrated SCSI controller with RAID capabilities. Notes: 1. The integrated SCSI controller with RAID capabilities in the server supports only RAID
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    is displayed in the "Configuration summary" window. To change the configuration, click Modify arrays. Figure 2. "Configuration summary" window 5. Click Apply; then, click CD-ROM drive. 7. Restart the server. 12 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
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    : To configure the controller manually, select Custom configuration. Using 2. Click Custom configuration. 3. Click Next. The "Create arrays" window opens. Figure 3. "Create arrays" window 4. From the list of ready drives, select the two drives drives). Chapter 2. Configuring the server 13
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    8. Review the information that is displayed in the "Configuration summary" window. To change the configuration, click Back. 9. Click Apply; then, remove the CD from the CD-ROM drive. 11. Restart the server. 14 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
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    Manager tree; then, click the relevant tree object. Detailed information about the selected device appears in the right pane. Figure 5. ServeRAID Manager window To display available actions for an item, click the item in the ServeRAID Manager tree and click Actions. Chapter 2. Configuring the
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    the online se system. To start the help system, either click (Information about this window) on the toolbar or select an item from the Help menu. Figure 6. ServeRAID the right pane of ServeRAID Manager. 16 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
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    controllers, go to the IBM Support Web site at http://www.ibm.com/pc/support/ and navigate to the area for your server machine type. From this area, you can download documentation, the most current device drivers for your server, and software that supports advanced networking functions. After
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    as temperature, voltage and fans), alerting, and system-health information. For more information and instructions about IBM Director, see the IBM Director User's Guide on the CD that comes with the server. 18 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
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    Chapter 3. Diagnostics This section provides basic troubleshooting information to help you resolve some common problems that might occur with the server. If you cannot locate and correct the problem using the information in this section, see Appendix A, "Getting help and technical assistance," on
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    PART OF A CLUSTER: 1. Turn off the server and all external devices. 2. Check all cables responses: v One beep. v Readable instructions or the main menu. 003 DID problem, see "Undetermined problems" on page 109. 20 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
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    more information. v Diagnostic programs and error messages The server diagnostic programs are stored in upgradable read-only memory (ROM) on the system board. These programs your xSeries products, you can diagnose problems using the IBM Online Assistant, and you can participate in the IBM discussion
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    programs: 1. Turn on the server and watch the screen. Note: To run the diagnostic programs, you must start the server with the highest level password that is set. That is, if an administrator password is 22 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
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    the list that appears; then, follow the instructions on the screen. Notes: a. You can memory access (DMA) use, device drivers, and so on) by selecting Hardware Info from the top of the screen. If the diagnostic programs do not detect any hardware errors but the problem persists during normal server
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    that the server has the latest levels of BIOS, Advanced System codes are for trained service personnel; see "Diagnostic error codes" that indicates the reason for the problem. Text message format The diagnostic xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
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    a possible problem is reported during the diagnostic test, such as when a device driver is not problem are in the right column. Table 2. ServerGuide Setup and Installation CD Symptom Suggested action The ServerGuide Setup and Installation CD will not start. v Ensure that the server is supported
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    ac power after you remove the cover. This feature helps you isolate the problem if an error causes the server to shut down. See "Light Path Diagnostic panel system error LED" on LED panel on the system board. 26 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
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    the rack and you are using the Light Path Diagnostics LEDs to diagnose a problem, you can press the Light Path button to light any LEDs that were lit before you unplugged the server. Recovering the BIOS code If the BIOS code has become damaged, such as from a power failure during a flash update, you
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    of the power distribution buses. Usually a short circuit will cause the power subsystem to shut down because of an overcurrent condition. A general procedure for troubleshooting power problems is as follows: 28 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
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    defective connector or cable or a problem with the hub. v Make sure that you are using the correct device drivers which are supplied with the server. v Check for operating-system-specific causes for the problem. v Make sure that the device drivers on the client and server are using the same protocol
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    . apparent cause. v Try a different connector on the hub. v Reinstall the device drivers. See the operating-system documentation and the ServerGuide information. v Reseat or replace the adapter. 30 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
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    drivers. The information in this section might be helpful. The latest information available concerning these messages will be made available at the IBM Support Web site at http://www.ibm.com/pc/support the driver for the supported adapter and try loading the AFT module again. If the problem remains,
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    . Note: Although the term ″adapter″ is used in these messages, the messages might also apply to the integrated Ethernet controller on the system board. 32 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
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    5. NDIS (Windows NT) driver messages for the Ethernet controller Error code (hex) Description 0x00 Explanation: The driver could not register memory for receive queue. For Windows NT: Action: 1. From the Windows NT desktop, click Start Æ Control Panel Æ Networks Æ Adapters. 2. Select an IBM
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    adapter driver and reinstall it. Action: See supplementary documentation, such as www.ibm.com/pc/support, for more information. Ethernet Windows resources. Action: Free some memory resources and restart. 34 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
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    Table 6. NDIS Windows driver teaming messages for the Ethernet controller (continued) Event ID Type link. Network connection has been lost. Action: Shut down the server and replace the adapters; then, restart the server to reestablish the connection. 16 Informational Explanation: Team nn. An
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    Table 6. NDIS Windows driver teaming messages for the Ethernet controller (continued) Event ID Type Description 18 Informational are connected to the same LAN segment. Reconfigure the team if necessary. 36 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
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    Chapter 4. Customer replaceable units This chapter provides instructions for installing, removing, and connecting optional devices that the server supports. Installation guidelines Before you begin to install options in the server, read the following information: v Become familiar with the safety
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    Parts listing for the xSeries 335," on page 111 and "System" on page 112. Microprocessor heat sink Microprocessor Microprocessor VRM Dual inline memory module (DIMM) assembly USB option tray Hard disk drive 38 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
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    System-board component locations This section provides illustrations of the system board showing the locations of connectors, switch and jumper blocks, and LEDs. System-board internal connectors The following illustration shows the internal connectors on the system board. System board power (J21)
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    the BIOS code" Video disable jumper (J9) PCI/PCI-X jumper (J12) Password override jumper (J28) Note: The PCI/PCI-X jumper (J12) is used to manually switch PCI-X slot 1 between PCI-X bus B and PCI bus C. 40 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
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    System-board external connectors The following illustration shows the external input/output connectors on the system board. Ethernet port (dual, J33) USB port (J36) ISM port (J30) Serial port (J11) C2T OUT port (U46) C2T IN port (U2) Chapter 4. Customer replaceable units 41
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    /PCI-X select (CR1) DIMM 4 (CR32) DIMM 3 (CR30) DIMM 2 (CR31) DIMM 1 (CR 29) System board VRM (CR40) Fan 5 (CR2) Microprocessor fan 4 (CR44) Microprocessor fan 3 (CR43) 42 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
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    System-board option connectors The following illustration shows the connectors on the system board for user-installable options. Microprocessor 2 VRM (J42) DIMM 4 (J37) DIMM 3 (J35) DIMM 2 (J34) DIMM 1 (J32) PCI-X slot 1 (J1) PCI-X slot 2 (J3) Remote Supervisor Adapter (J2) Battery Microprocessor
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    the bezel retention tabs on the top, right side and bottom of the server, and pull the bezel directly away from the server. To reinstall the cover and bezel, see "Installing the cover and bezel" on page 59. 44 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
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    either of the PCI-X slots if the size of the adapter permits. The server supports a variety of RAID adapters for both internal and external configurations. For the most current list of supported RAID adapters, go to http://www.ibm.com/pc/us/compat/ on the World Wide Web. For details about installing
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    with the RAID adapter for any additional cabling instructions. That documentation also provides information about installing v If you plan to install an optional IBM Remote Supervisor Adapter, install it in PCI-X xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
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    and all attached peripheral devices. Disconnect all power cords; then, disconnect all external signal cables from the server. 3. Remove the server from the rack; then, remove the server cover (see "Removing the cover and bezel" on page 44). 4. Determine which PCI-X slot you will use for the adapter
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    Slide the expansion-slot clip toward the server until it snaps into place. 10. Connect any internal cables to the adapter. See the instructions that come with the adapter for installing it in the server. 48 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
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    drive bay. Note: To ensure adequate system cooling, do not operate the server for more than two minutes without either a hard disk drive or a filler : v See the documentation that comes with the drive for any cabling instructions. v Route the cable before you install the drive. Do not block
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    feature, a limited supply of the 256 MB, 128 Mb technology DIMMs will be available for order. In addition, IBM will continue to offer the Chipkill feature with DIMMs that have a capacity of 512 MB or greater. 50 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
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    modules This section describes how to install memory modules in the server. Before you install memory modules, review the following information: v The xSeries 335 Type 8676 and Type 8830 server uses interleaved dual inline memory modules (DIMMs), which requires that you add, remove, or replace
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    Utility program is enabled (its default setting), restart the server three times to force the BIOS to reset the memory connector or bank of connectors. 7. If you have other is integrated on the system board.) 52 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
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    microprocessor to determine if you need to update the basic input/output system (BIOS) code. The most current level of BIOS code for the server is available through the World Wide Web at http://www.ibm.com/pc/support/. 2. To use SMP, obtain an SMP-capable operating system (optional). For a list of
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    Then, see the documentation provided with the microprocessor option for complete installation instructions. Attention: You must ensure that the locking lever on the microprocessor the rear of the server. 54 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
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    package containing the new microprocessor to any unpainted metal surface on the server; then, remove the microprocessor from the package. b. Position the is on the side of the socket that faces the rear of the server. 7. Close the microprocessor release lever to secure the microprocessor. Attention:
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    continue with "Completing the installation" on page 59. Replacing a fan assembly The server comes with five replaceable fans. Attention: If a fan fails, replace it within lit LED indicates the fan to replace. 56 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
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    , and 1-800-465-7999 or 1-800-465-6666 within Canada. Outside the U.S. and Canada, call your IBM reseller or IBM marketing representative. Note: After you replace the battery, you must reconfigure your server and reset the system date and time. Statement 2: Chapter 4. Customer replaceable units 57
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    the cables. 6. Turn on the server. 7. Start the Configuration/Setup Utility program and set configuration parameters. v Set the system date and time. v Set the power-on password. v Reconfigure the server. 58 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
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    into the slot below hard disk drive bay 1. 5. Install the server in the rack. See the Rack Installation Instructions that come with the server for details. Notes: a. Depending on the options that you installed, after cabling the server you might need to run the Configuration/Setup Utility program to
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    other server references. For example, changing the position of a server in the C2T chain does not affect its IP address. v C2T chaining supports a maximum video mode shows a C2T chain of four servers. 60 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
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    3 IN OUT 2 IN OUT 1 IN OUT Video Mouse Keyboard Attention: Do not allow the pins of the C2T cable connectors to touch the server chassis. 3. Connect a C2T interconnect cable from the C2T (In) connector on the first server in the chain (server 1 in the illustration, typically the bottom
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    that you can have on your ASM interconnect network: v Each Remote Supervisor Adapter, ASM processor, ASM PCI adapter, and ISMP in a server that is connected to the network uses one connection. For example, if 62 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
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    ). You can connect up to 23 xSeries 335 servers into an ASM interconnect network using one Remote Supervisor Adapter. However, if you use both xSeries 335 and xSeries 330 servers in the network, the xSeries 330 servers must be the lowest-numbered servers in the chain. The following illustration
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    network: 1. Follow the instructions for cabling a C2T chain drivers that you need to install. See the documentation that comes with the option for information about installing any required device drivers. 64 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
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    Guide comes with the adapter. To configure the integrated Gigabit Ethernet controllers, see "Configuring the Gigabit Ethernet controller" on page 17. Installing the server in a rack Detailed cabling instructions for a typical rack server configuration are provided on the IBM xSeries ) v Video (1, on
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    during POST. Video connector: Use this connector to connect a monitor to the server. The connector is dark blue to help you identify it. The following illustration shows a video connector. 5 1 15 11 66 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
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    connector Use this connector to connect an optional Remote Supervisor Adapter. See "Cabling the server" on page 59 for information about using a Remote Supervisor Adapter to manage servers on an ASM interconnect network. The following illustration shows an integrated system management connector
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    device to a USB connector. If you need to connect more USB devices than the server has USB connectors for, use a USB hub to connect additional devices. If you in the Configuration/Setup Utility program. 68 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
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    replaceable units This chapter describes the removal of server components. Important: The field replaceable unit (FRU) procedures are intended for trained servicers who are familiar with IBM xSeries products. See the parts listing in "System" on page 112 to determine if the component being replaced
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    server cover (see "Removing the cover and bezel" on page 44) and take out the air baffle. 4. Remove the power-cord module. Note: The illustrations in this publication might differ slightly from your hardware. 70 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
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    of the server until the alignment tab is free of the slot on the side of the server. b. Lift the power-cord module out of the server as far as supply to the chassis and slide the power supply toward the front of the server until it disengages from the tabs on the floor of the chassis. To install
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    1. Turn off the server. 2. Disconnect all power cords and external cables from the back of the server; then, remove the server from the rack. 3. Remove the server cover and bezel (see it is firmly anchored. 72 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
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    . 8. Press the release cam until the media tray protrudes slightly from the front of the server. Note: The illustrations in this publication might differ slightly from your hardware. Release cam Interposer the diskette drive, reverse the previous steps. Chapter 5. Service replaceable units 73
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    backplane until it is released from the server at the notches; then, pull the backplane out of the server. To replace the SCSI backplane, reverse the previous steps, making sure to align the tabs and notches. 74 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
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    ). 5. Remove adapters (see "Working with adapters" on page 45). Riser card System board 6. Pull up gently on the riser card until it detaches from the server. To replace the riser card, reverse the preceding steps. Chapter 5. Service replaceable units 75
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    external cables from the back of the server. 3. Remove the server from the rack. 4. Remove the memory modules" on page 51). Note: The illustrations in this publication might differ slightly from your hardware. 76 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
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    Remove the six I/O port screws at the rear of the server. 14. Remove the eight screws securing the two heat chassis. 16. Pull the board carefully out of the server, taking special care not to disturb any surrounding components. in the server, be sure to route all cables carefully so that they
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    78 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
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    supports xSeries 335 servers. Notes: 1. Check the configuration before you replace a FRU. Configuration problems can cause false errors and symptoms. 2. For IBM devices not supported by this index, refer to the manual should be replaced by a field service technician. Beep/symptom FRU/action 1-1-2
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    board 2-3-1 (Screen initialization failed) v System board 2-3-2 (Screen memory failed) v System board 2-3-3 (Screen retrace failed) v System board 2-3-4 (Search for video ROM failed) v System board 80 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
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    which components should be replaced by a field service technician. Beep/symptom FRU/action 2-4-1 (Video failed; screen believed operable) v System board setting), you must restart the server three times to force the system BIOS code to reset the memory connector or bank of connectors from
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    a field service technician. No-beep symptom FRU/action No beep and the system operates correctly. 1. System board No beep and no video (System v See "Undetermined problems" on page system is turned off. 82 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
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    service technician. Diagnostics panel LED FRU/action All LEDs off (Check System Error Log for error condition, then clear System Error Log when the problem System board MEM (System memory failed. The 1. Failing server for 30 seconds, and then retry. 2. Reflash or update firmware for ISMP, BIOS
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    video adapter failed.) 1. Adapter 2. System board NMI (Nonmaskable interrupt occurred.) 1. Restart the server components should be replaced by a field service technician. Error code/symptom FRU/action 001 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
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    112 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 014-XXX-000 (Failed the basic and extended configuration status and see the ServeRAID Hardware Maintenance Manual for more information. 2. Cable. 3. SCSI backplane. 4. Adapter. 075
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    -342-000 (Service Processor: Failed) 1. Ensure latest firmware levels for ASM and BIOS are installed. 2. Disconnect all server and option power cords from server, wait 30 in event log.) 2. System board 86 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
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    should be replaced by a field service technician. Error code/symptom FRU/action BIOS are installed. 2. Disconnect all server and option power cords from server fan LED test) 1. Fan 2. System board 201-XXX-0nn (Failed memory test.) 1. DIMM Location slots 1-4 where nn = DIMM location. Note
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    the Help and Service Information appendix of the tape drive's User Guide) 4. System ) 1. Verify that Ethernet is not disabled in BIOS. 2. System board. 405-XXX-00n 1. Adapter server. 2. Modem 3. System board 88 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
  • IBM 867661X | Hardware Maintenance Manual - Page 99
    tests to determine if your server is running correctly. v Reinstall driver is installed for the CD-ROM drive. 2. Run CD-ROM drive diagnostics. 3. CD-ROM drive. Note: See "System" on page 112 to determine which components should be replaced by a field service technician. Diskette drive problems
  • IBM 867661X | Hardware Maintenance Manual - Page 100
    server to overheat and shut down. v Ensure that the SCSI bus and devices are configured correctly and that the last external device in each SCSI chain is terminated correctly. 2. Check the system error log. 90 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
  • IBM 867661X | Hardware Maintenance Manual - Page 101
    configuration with the Configuration/Setup Utility program. v All banks of memory on the DIMMs are enabled. The server might have automatically disabled a DIMM bank when it detected a problem or a DIMM bank could have been manually disabled. 2. Check POST error log for error message 289: v If the
  • IBM 867661X | Hardware Maintenance Manual - Page 102
    is available for the 9521 and 9527 monitors. For information about the enhanced monitor cable, contact your IBM reseller or IBM marketing representative. 2. Video adapter, if installed. 3. System board. 92 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
  • IBM 867661X | Hardware Maintenance Manual - Page 103
    service technician. Option problems Symptom FRU/action An IBM option that was just installed does not work. 1. Verify that: v The option is designed for the server (see the ServerProven list on the World Wide Web at http://www.ibm.com/pc/compat/). v You followed the installation instructions
  • IBM 867661X | Hardware Maintenance Manual - Page 104
    program and none of the serial ports is disabled. v The serial-port adapter, if you installed one, is seated properly. 2. Failing serial port adapter. 94 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
  • IBM 867661X | Hardware Maintenance Manual - Page 105
    service technician. Software problem Symptom FRU/action Suspected software problem. 1. To determine if problems are caused by the software, verify that: v Your server has the minimum memory needed to use the software. For memory device driver is installed. - Your operating system supports USB
  • IBM 867661X | Hardware Maintenance Manual - Page 106
    board. 164 (Memory configuration changed.) 1. Run the Configuration/Setup Utility program. 2. DIMM. 3. System board. 165 (Service Processor failure) v Configuration/Setup Utility program. 2. System board. 96 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
  • IBM 867661X | Hardware Maintenance Manual - Page 107
    page 112 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 184 (Power-on password 201 1. DIMM (Memory test error.) If the server does not have the latest level of BIOS installed, 2. System board update the BIOS to the latest level
  • IBM 867661X | Hardware Maintenance Manual - Page 108
    is not installed on service processor reset jumper (J39). b. Remove the ac power to the server, wait 20 seconds; then, reconnect the ac power. Wait 30 seconds; then, turn on the server. 2. System board. 98 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
  • IBM 867661X | Hardware Maintenance Manual - Page 109
    service processor, but the service processor failed to respond at the start of POST.) a. Remove the ac power to the server adapter; then, disable BIOS on adapter and run Video controller test failure) 1. Video adapter (if installed) 2. System board 2462 (Video memory configuration error) 1. Video
  • IBM 867661X | Hardware Maintenance Manual - Page 110
    be replaced by a field service technician. Error code/symptom FRU memory resources are being used, you might need to remove an adapter to make memory available to the PCI adapter. Disabling the adapter BIOS xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
  • IBM 867661X | Hardware Maintenance Manual - Page 111
    1. System board 2. Microprocessor 01298001 (System BIOS installed on this server does not support level of processor) 1. Ensure all microprocessors will appear as text. To determine a possible error condition for the service processor, see the System Error Log (see "Viewing error logs from the
  • IBM 867661X | Hardware Maintenance Manual - Page 112
    1. Flash latest level of BIOS code and firmware for controller. 2. Confirm that this controller is a supported option for this system. 3. ServeRAID controller. 4. Integrated RAID controller on the server). 102 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
  • IBM 867661X | Hardware Maintenance Manual - Page 113
    service technician. Error code/symptom FRU/action 9xxx thru BZxx (SCSI bus error caused by cables, 1. Follow indications at "POST (ISPR) error procedures." termination, defective drives, etc.). Z refers to the specific Follow those instructions solve ServeRAID problems. A complete the server's
  • IBM 867661X | Hardware Maintenance Manual - Page 114
    -5i controllers have no channels. The ServeRAID-5i uses the channel connectors of the server's onboard integrated SCSI controller. Table 7. SCSI identifier SCSI Channel Code (z) 1 2 server's configuration. 104 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
  • IBM 867661X | Hardware Maintenance Manual - Page 115
    each time to determine which drive is causing the problem. d. Replace SCSI cable attached to channel identified you have attached an external SCSI device to the server, make sure the external SCSI termination is set to should be replaced by a field service technician. Message Action DASD Over
  • IBM 867661X | Hardware Maintenance Manual - Page 116
    on page 112 to determine which components should be replaced by a field service technician. Message Action Power supply x current share fault (level-critical; v No action required - information only. 106 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
  • IBM 867661X | Hardware Maintenance Manual - Page 117
    following tables when experiencing system shutdown related to voltage or temperature problems. Voltage related system shutdown Note: See "System" on page 112 to determine which components should be replaced by a field service technician. Message Action System shutoff due to x current over max
  • IBM 867661X | Hardware Maintenance Manual - Page 118
    by a field service technician. Message Action Host fail (level-informational; built-in self-test for the host failed) 1. Reseat the microprocessor. 2. Reseat the VRM. 3. Replace the microprocessor CPU. 108 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
  • IBM 867661X | Hardware Maintenance Manual - Page 119
    , or non-IBM devices v Each adapter v Drives v Memory modules (minimum requirement = two 256 MB DIMMs) Note: Minimum operating requirements are: a. Power supply b. System board c. One microprocessor and VRM d. Memory (with a minimum of two 256 MB DIMMs) 4. Turn on the server. If the problem remains
  • IBM 867661X | Hardware Maintenance Manual - Page 120
    problem determination. If possible, have this information available when requesting assistance from Service Support and models 2. Have the same BIOS level 3. Have the same adapters/ problem resolution. 110 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
  • IBM 867661X | Hardware Maintenance Manual - Page 121
    Chapter 7. Parts listing for the xSeries 335 This parts listing supports the xSeries 335 (Type 8676, Type 8830). 1 22 21 20 19 18 17 16 2 3 4 5 6 7 15 14 13 12 11 8 9 10 © Copyright IBM Corp. 2002 111
  • IBM 867661X | Hardware Maintenance Manual - Page 122
    only by qualified field service technicians. Customer replacement units can be replaced by the customer. xSeries 335, Type 8676 and Type 8830 (Models 11X, 12X, 1AX, 21X, 22X, 41X, 42X, 44X, 51X, 52X, 61X, 62X, 71X, 72X, 81X, 82X, G1X, G2X, J1X, J2X, L1X, LAX, L2X, M1X, M2X) Cover, top (all models
  • IBM 867661X | Hardware Maintenance Manual - Page 123
    Index 22 xSeries 335, Type 8676 and Type 8830 (Models 11X, 12X, 1AX, 21X, 22X, 41X, 42X, 44X, 51X, 52X, 61X, 62X, 71X, 72X, 81X, 82X, G1X, G2X, J1X, J2X, L1X, LAX, L2X, M1X, M2X) Heatsink, 533 (models 11X, 1AX, 12X, 21X, 22X, G1X, G2X, J1X, J2X, L1X, LAX, L2X, M1X, M2X) Battery, 3.0V (all
  • IBM 867661X | Hardware Maintenance Manual - Page 124
    should have the appropriate safety approvals for the country in which the equipment will be installed. IBM power cords for a specific country or region are usually available only in that country or region. 114 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
  • IBM 867661X | Hardware Maintenance Manual - Page 125
    IBM power cord part number 13F9940 13F9979 13F9997 14F0015 14F0033 14F0051 14F0069 14F0087 1838574 6952301 Used in these countries and , Peru, Philippines, Saudi Arabia, Suriname, Taiwan, Trinidad (West Indies), United States of America, Venezuela Chapter 7. Parts listing for the xSeries 335 115
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    116 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
  • IBM 867661X | Hardware Maintenance Manual - Page 127
    the World Wide Web, the IBM Web site has up-to-date information about IBM xSeries and IntelliStation products, services, and support. The address for IBM xSeries information is http://www.ibm.com/eserver/xseries/. The address for IBM IntelliStation information is http://www.ibm.com/pc/intellistation
  • IBM 867661X | Hardware Maintenance Manual - Page 128
    telephone numbers. In the U.S. and Canada, hardware service and support is available 24 hours a day, 7 days a week. In the U.K., these services are available Monday through Friday, from 9 a.m. to 6 p.m. 118 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
  • IBM 867661X | Hardware Maintenance Manual - Page 129
    are designed to help you isolate problems. They are written with the assumption that you have model-specific training on all computers, or that are familiar with the computers, functions, terminology, and service information provided in this manual. Safety information The following section contains
  • IBM 867661X | Hardware Maintenance Manual - Page 130
    systems, networks, and modems before you open the server covers, unless instructed otherwise in the installation and configuration procedures. Observe the not use worn or broken tools and testers. 120 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
  • IBM 867661X | Hardware Maintenance Manual - Page 131
    users and service personnel from injury. This guide addresses only -IBM features or options not covered by this inspection guide. If any unsafe conditions are present, you must determine how serious the apparent hazard could be and whether you can continue without first correcting the problem
  • IBM 867661X | Hardware Maintenance Manual - Page 132
    any non-IBM alterations. against ESD damage by equalizing the charge so that the server, the part, the work mat, and the person to provide protection that meets the specific service requirement. Note: The use of a xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
  • IBM 867661X | Hardware Maintenance Manual - Page 133
    v Spanish Important: All caution and danger statements in this IBM documentation begin with a number. This number is used to read all caution and danger statements before performing any of the instructions. v Statement 1 DANGER Electrical current from power, telephone Related service information 123
  • IBM 867661X | Hardware Maintenance Manual - Page 134
    device covers, unless instructed otherwise in the replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent hazardous laser radiation. There are no serviceable parts inside the device. v Use xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
  • IBM 867661X | Hardware Maintenance Manual - Page 135
    power source. 2 1 v Statement 10 CAUTION: Do not place any object weighing more than 82 kg (180 lbs.) on top of rack-mounted devices. Appendix B. Related service information 125
  • IBM 867661X | Hardware Maintenance Manual - Page 136
    Importante: Todas as instruções de cuidado e perigo da IBM documentation começam com um número. Este número é utilizado Remova os cabos de sinal dos conectores. 4. Remova todos os cabos dos dispositivos. 126 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
  • IBM 867661X | Hardware Maintenance Manual - Page 137
    telefone (011) 889-8986, para obter informações sobre como enviar a bateria pelo correio para a IBM. Instrução 3 PRECAUCIÓN: Quando produtos a laser (unidades de CD-ROM, unidades de DVD, dispositivos de (37 lbs) ≥32 kg (70.5 lbs) ≥55 kg (121.2 lbs) CUIDADO: Appendix B. Related service information 127
  • IBM 867661X | Hardware Maintenance Manual - Page 138
    fonte de energia elétrica. 2 1 CUIDADO: Instrução 10 CUIDADO: Não coloque nenhum objeto com peso superior a 82 kg (180 lbs.) sobre dispositivos montados em rack. 128 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
  • IBM 867661X | Hardware Maintenance Manual - Page 139
    Appendix B. Related service information 129
  • IBM 867661X | Hardware Maintenance Manual - Page 140
    130 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
  • IBM 867661X | Hardware Maintenance Manual - Page 141
    Appendix B. Related service information 131
  • IBM 867661X | Hardware Maintenance Manual - Page 142
    132 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
  • IBM 867661X | Hardware Maintenance Manual - Page 143
    Appendix B. Related service information 133
  • IBM 867661X | Hardware Maintenance Manual - Page 144
    134 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
  • IBM 867661X | Hardware Maintenance Manual - Page 145
    Appendix B. Related service information 135
  • IBM 867661X | Hardware Maintenance Manual - Page 146
    es dans la bibliothèque IBM documentation sont précédées aux systèmes de télécommunication et aux modems (sauf instruction contraire mentionnée dans les procédures d'installation et de les câbles des unités. 136 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
  • IBM 867661X | Hardware Maintenance Manual - Page 147
    Remplacez la pile au lithium usagée par une pile de référence identique exclusivement - voir la référence IBM - ou par une pile équivalente recommandée par le fabricant. Si votre système est doté n° 4 ≥18 kg (37 lbs) ≥32 kg (70.5 lbs) ≥55 kg (121.2 lbs) Appendix B. Related service information 137
  • IBM 867661X | Hardware Maintenance Manual - Page 148
    de prise de courant. 2 1 Notice n° 10 ATTENTION: Ne posez pas d'objet dont le poids dépasse 82 kg sur les unités montées en armoire. 138 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
  • IBM 867661X | Hardware Maintenance Manual - Page 149
    Wichtig: Alle Sicherheitshinweise in dieser IBM documentation beginnen mit einer Nummer. Diese Nummer verweist auf einen englischen Sicherheitshinweis Steckdose lösen. 3. Signalkabel von Anschlußbuchsen lösen. 4. Alle Kabel von Einheiten lösen. Hinweis 2 Appendix B. Related service information 139
  • IBM 867661X | Hardware Maintenance Manual - Page 150
    ACHTUNG: Eine verbrauchte Batterie nur durch eine Batterie mit der IBM Teilenummer 33F8354 oder durch eine vom Hersteller empfohlene Batterie ersetzen meiden. Hinweis 4 ≥18 kg ≥32 kg ≥55 kg ACHTUNG: 140 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
  • IBM 867661X | Hardware Maintenance Manual - Page 151
    . Um die gesamte Stromversorgung des Servers auszuschalten, muß sichergestellt werden, daß alle Netzkabel aus den Netzsteckdosen herausgezogen wurden. 2 1 Hinweis 10 ACHTUNG: Keine Gegenstände, die mehr als 82 kg wiegen, auf Rack-Einheiten ablegen. Appendix B. Related service information 141
  • IBM 867661X | Hardware Maintenance Manual - Page 152
    avvisi di attenzione e di pericolo riportati nella pubblicazione IBM documentation iniziano con un numero. Questo numero viene tutti i cavi dalle unità. 5. ACCENDERE le unità. Avviso 2 ATTENZIONE: 142 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
  • IBM 867661X | Hardware Maintenance Manual - Page 153
    batteria al litio, utilizzare solo una batteria IBM con numero parte 33F8354 o batterie dello regolazioni o l'esecuzione di procedure non descritti nel presente manuale possono provocare l'esposizione a radiazioni pericolose. PERICOLO Alcuni . Avviso 5 Appendix B. Related service information 143
  • IBM 867661X | Hardware Maintenance Manual - Page 154
    dalla sorgente di alimentazione. 2 1 Avviso 10 ATTENZIONE: Non poggiare oggetti che pesano più di 82 kg sulla parte superiore delle unità montate in rack. 144 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
  • IBM 867661X | Hardware Maintenance Manual - Page 155
    Appendix B. Related service information 145
  • IBM 867661X | Hardware Maintenance Manual - Page 156
    146 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
  • IBM 867661X | Hardware Maintenance Manual - Page 157
    Appendix B. Related service information 147
  • IBM 867661X | Hardware Maintenance Manual - Page 158
    148 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
  • IBM 867661X | Hardware Maintenance Manual - Page 159
    Appendix B. Related service information 149
  • IBM 867661X | Hardware Maintenance Manual - Page 160
    150 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
  • IBM 867661X | Hardware Maintenance Manual - Page 161
    Appendix B. Related service information 151
  • IBM 867661X | Hardware Maintenance Manual - Page 162
    Importante: Todas las declaraciones de precauciín de esta IBM documentation empiezan con un número. Dicho número se emplea para cables de los dispositivos. toma de alimentaciín. 5. ENCIENDA el dispositivo. 152 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
  • IBM 867661X | Hardware Maintenance Manual - Page 163
    desee sustituir la batería de litio, utilice únicamente el número de pieza 33F8354 de IBM o cualquier tipo de batería equivalente que recomiende el fabricante. Si el sistema tiene un instrumentos ípticos; evite la exposiciín directa al rayo. Declaración 4 Appendix B. Related service information 153
  • IBM 867661X | Hardware Maintenance Manual - Page 164
    fuente de alimentaciín. 2 1 Declaración 10 PRECAUCIÓN: No coloque ningún objeto que pese más de 82 kg (180 libras) encima de los dispositivos montados en bastidor. 154 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
  • IBM 867661X | Hardware Maintenance Manual - Page 165
    right may be used instead. However, it is the user's responsibility to evaluate and verify the operation of any non-IBM product, program, or service. IBM may have patents or pending patent applications covering subject matter described in this document. The furnishing of this document does not
  • IBM 867661X | Hardware Maintenance Manual - Page 166
    Memory Active PCI Active PCI-X Alert on LAN C2T Interconnect Chipkill EtherJet e-business logo Eserver FlashCopy IBM Other company, product, or service names may be trademarks or service marks of others. Important xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
  • IBM 867661X | Hardware Maintenance Manual - Page 167
    supported drives available from IBM. Maximum memory may require replacement of the standard memory with an optional memory module. IBM makes no representation or warranties regarding non-IBM products and services accordance with the instruction manual, may cause harmful interference to radio Appendix C.
  • IBM 867661X | Hardware Maintenance Manual - Page 168
    cables and connectors must be used in order to meet FCC emission limits.IBM is not responsible for any radio or television interference causedby using other than may be required to take adequate measures. 158 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
  • IBM 867661X | Hardware Maintenance Manual - Page 169
    Taiwanese Class A warning statement Chinese Class A warning statement Japanese Voluntary Control Council for Interference (VCCI) statement Appendix C. Notices 159
  • IBM 867661X | Hardware Maintenance Manual - Page 170
    160 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
  • IBM 867661X | Hardware Maintenance Manual - Page 171
  • IBM 867661X | Hardware Maintenance Manual - Page 172
    Part Number: 48P9908 (1P) P/N: 48P9908
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