Insignia NS-40D510NA15 User Manual (English) - Page 82

NS-40D510NA15 Insignia 40" LED TV Problem Solution One or more channels do not display. • Make sure that the channels are not blocked. See "Set parental control levels" on page 63. • Make sure that the channels are not hidden. The channel may have been deleted from the channel list. You can tune to the channel by pressing the number buttons or you can add the channel back to the channel list. See "Hide channels" on page 59. • If you are using a cable or satellite box, use the remote that came with that box to change channels. • Make sure that you have the correct input selected to view channels from the cable or satellite box. • If you are using an antenna, the digital channel signal may be low. To check the digital channel signal strength, see "Check the digital signal strength" on page 60. Password is lost. • Enter 9999 to access parental controls, then set a new password. See "Set or change the password" on page 61. Some settings cannot be accessed. • If a setting is grayed, the setting is not available in the current video input mode (for example TV mode). Change to a different video input source. See "Select the video input source" on page 40. TV cabinet creaks. • When the TV is in use, the temperature rises naturally and may cause the cabinet to expand or contract which can cause a creaking noise. This is not a malfunction. Control buttons do not work. • Make sure that the Button Lock option is set to Off. See "Lock control buttons" on page 62. • Unplug the power cord, wait a few seconds, then plug the cord back in and turn on your TV. TV keeps turning off. • Make sure that the sleep timer is not turned on. See "Set the sleep timer" on page 69. A retail banner is displayed. • You selected "Retail Mode" when you ran the TV setup wizard. Reset your TV to the factory defaults, then select Home Use Mode on the What is your viewing environment screen. See "Restore settings to the defaults" on page 71. Roku Streaming Stick Problem I cannot see a picture on my TV. I cannot hear sound. I cannot connect to my wireless network. Solution • Make sure that your TV is turned on. • Make sure that the Roku Streaming Stick is securely connected to the purple HDMI 2/MHL jack. See "Connect a Roku Streaming Stick" on page 23. • Make sure that you have selected HDMI 2 (Roku) as the video input source. See "Select the video input source" on page 40. • Try adjusting the picture settings on your TV. See "Adjust the TV picture" on page 52. • Make sure that you have selected HDMI 2 (Roku) as the video input source. See "Select the video input source" on page 40. • If you are using external speakers, a sound bar, or a home theater system, make sure that the audio cables are connected securely. See "Connect external speakers or a sound bar" on page 33. • If you are using external speakers, a sound bar, or a home theater system, make sure that the volume is turned up and not muted. • If you are using external speakers, a sound bar, or a home theater system, make sure that you have selected the correct output mode. • Try adjusting the audio settings on your TV. See "Adjust sound settings" on page 55. • Make sure that there are no obstructions, like cement walls, between your Roku Streaming Stick and your wireless router. • Make sure that you have selected the correct wireless router name on the "Wireless" screen. • If your network requires a password, make sure that you have entered the correct password. Passwords are case sensitive. • If you have turned off SSID broadcasting on your wireless router, select "My network is not shown" on the "Wireless" screen. • If you are not getting three or more signal-strength bars above your wireless network, adjust the location of your wireless router. www.insigniaproducts.com 77