Jensen SMPV-2GBLB User Manual - Page 17

4.5 Connect the device to the PC to upload/download files, 2 windows will appear simultaneously (If Sys Set/Online Mode/Multi Drive is chosen), one is for normal drive and the other is for the encrypted drive. 4.6 Double click the file "RdiskDecrypt.exe" in the window of Encrypted drive. Input the username and password, then you can enter the drive and upload/download files as usual. Troubleshooting Problems Unit does not turn on No display when I turn on the unit. No sound coming from the earbuds or speaker System Time always reverts to default setting Strange Characters Displayed on the Screen Unable to Download Music Unusual font on the screen Possible Solutions Make sure Power Switch is set to on. The battery may be exhausted. Please connect the player to your computer USB port for recharging. Try to restart it 10 minutes later. It takes about 3 hours to fully recharge an exhausted battery. Make sure the volume is not set to zero and check out the connection between earbuds and the unit. MP3 files may be corrupted. Please download from your computer again. Try not to set POWER On/Off switch to "Off". Set unit to sleep mode by pressing PLAY button instead. Check that the correct display language was chosen. Make sure the USB connection to your computer is good and the connecting cable is not broken. Make sure memory space of your player is not full. Make sure the correct language is chosen. 17