Kodak 1338813 User Guide - Page 31

Troubleshooting and support Checking your network connection Health Check button To check the status of your network connection at any time, press the Health Check button on the back of your frame. Picture frame problems If... Try one or more of the following The frame does not turn on. ■ Make sure the power cable that was included with your frame is connected securely (see page 1). ■ Unplug the power cable for 5 seconds, then reconnect the cable. If the frame does not turn on automatically, press the power button. I cannot exit the sample picture slide show. ■ Add pictures to your frame (see page 10). ■ Insert a memory card or USB device (see page 12). ■ Press the Health Check button on the back of your frame (see page 25). The frame turns on or ■ The energy saver schedule is enabled. To change on/off times or to off by itself. disable this feature, go to www.kodakpulse.com, sign in to your account, then click the Frame Settings tab. The frame freezes or ■ Unplug the power cable for 5 seconds, then reconnect the cable. doesn't work properly. Press and hold the power button (for about 2 seconds), then release. My frame activation ■ To show the activation code again, press the Health Check button code is no longer on the back of the frame, then touch Fix it. displayed. www.kodak.com/go/support 25