Kodak 8713976 User Guide - Page 20

4 Troubleshooting NOTE: For the latest information on this product, see www.kodak.com/go/pictureviewersupport. Picture viewer problems Status Solution Picture viewer does not turn on or off. Picture viewer buttons and controls do not function. ■ Connect the picture viewer to your computer to charge the battery or to use the power from the computer (page 2). ■ Connect the picture viewer to an EasyShare dock (page 9). ■ Use the end of a paper clip to press and hold the Reset button (page i) for at least 1 second. ■ Contact Customer Support (page 19). Memory card not recognized ■ Ensure that the file formats on the picture card are JPEG. or picture viewer freezes ■ Use another memory card. with card. Slide show does not start. ■ Ensure that the file formats on the picture card are JPEG. ■ If viewing pictures from a memory card, ensure that it is properly inserted (page 8). ■ If using an EasyShare dock, press the TV button on the dock. No picture on a television. ■ Ensure that the television is set to the "Video" setting. (See your television user guide.) ■ Adjust the picture viewer Video Out setting (NTSC or PAL page 7). Picture does not fill the picture viewer screen. If the camera that captured the image has a different aspect ratio than the picture viewer screen, black bars may appear at the top and bottom of a picture; this is normal. 15 www.kodak.com/go/support