Konica Minolta bizhub 361 bizhub 361/421/501 Network Scan/Fax/Network Fax Oper - Page 298
Network fax error code table
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Fax/Scan function troubleshooting 11 11.3.3 Network fax error code table When any trouble occurs during network fax transmission, this machine displays an error screen with an error code in the "Nxx" format. Refer to the following table for corrective action. Transmission System Error Code Code N10 N11 N12 N13 N14 N15 N16 N17 N18 N20 N21 N22 N25 Type Connection error Connection error Connection error Connection error Protocol error Protocol error Protocol error Protocol error Other errors Memory error HDD error Conversion error Memory overflow Error contents Connection error in recipient's machine Redial ON or OFF OFF Connection with OFF the Recipient's ma- chine rejected Telephone line dis- ON connection No network re- OFF sponse Mail distribution er- OFF ror Recipient's ma- ON chine connection reset One's own network ON is busy Communication OFF time out Other errors OFF Memory overflow OFF HDD error OFF Conversion error OFF Memory overflow OFF Remedy • Check the status of the recipient's machine. • Check the network settings of this machine. • Check with the network administrator that the network is operating normally. The reception was rejected. Check the status of the recipient's machine. Check whether a network error exists, such as an unplugged cable. • Check the status of the recipient's machine. • Check the network settings of this machine. • Check with the network administrator that the network is operating normally. Check the recipient's status and then try sending the fax again. Check the recipient's status and then try sending the fax again. Check the recipient's status and then try sending the fax again. Check the recipient's status and then try sending the fax again. • Check whether each setting is correct. • Check whether a network error exists, such as an unplugged cable. • Switch the main power supply OFF/ON, and then try sending the fax again. Memory is full. • Check that there are no oth- er jobs being processed. • Decrease the number of pages to be set, reduce the scanning resolution, and try sending the fax again. HDD is full. • Delete unwanted files. • Decrease the number of pages to be set, reduce the scanning resolution, and try sending the fax again. Switch the main power supply OFF/ON, and then try sending the fax again. Memory is full. • Check that there are no oth- er jobs being processed. • Decrease the number of pages to be set, reduce the scanning resolution, and try sending the fax again. 501/421/361 11-7