Konica Minolta bizhub 5020i bizhub 5020i/4020i User Guide - Page 487
Error Messages, Cause, Action, Username, Password, Authentication Setting, Date&Time, Cancel
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Home > Troubleshooting > Network Problems > Error Messages Error Messages Your machine will display an error message if an error occurs. The most common error messages are shown in the table. Error Messages Cause Action The maximum number Two mobile devices are of devices are already connected to the Wi- already connected Fi Direct network when this using Wi-Fi machine is the Group Owner Direct. (G/O). After the current connection between your machine and another mobile device has shut down, try to configure the Wi-Fi Direct settings again. You can confirm the connection status by printing the Network Configuration Report. Authentication Error, contact your administrator. Your authentication setting for • the Store Print Log to Network feature is not correct. • • Make sure the Username and Password in Authentication Setting are correct. If the username is part of a domain, enter the username in one of the following styles: user@domain or domain\user. Make sure the time of the log file server matches the time from the SNTP server, or the Date&Time settings. Make sure the SNTP time server settings are configured correctly so the time matches the time used for authentication by Kerberos or NTLMv2. If there is no SNTP server, make sure the Date&Time and Time Zone settings are set correctly using Web Based Management or the control panel so the machine matches the time being used by the server providing the authentication. Check User ID and Password. The Kerberos Authentication error. Make sure you have entered a correct user name and a password for the Kerberos server. For more information on the Kerberos server settings, contact your network administrator. The date, time and time zone Confirm your machine's date, time and time zone settings. settings of this machine are not correct. The DNS server configuration Contact your network administrator for the information on is not correct. the DNS server settings. This machine cannot connect Contact your network administrator for the information on to the Kerberos server. the Kerberos server settings. Connection Error Other devices are trying to connect to the Wi-Fi Direct network at the same time. • Make sure there are no other devices trying to connect to the Wi-Fi Direct network, and then try to configure the Wi-Fi Direct settings again. Connection Failed This machine and your mobile • device cannot communicate • during the Wi-Fi Direct network configuration. • Move the mobile device closer to your machine. Move your machine and the mobile device to an obstruction-free area. If you are using the PIN Method of WPS, make sure you have entered the correct PIN. File Access Error, This machine cannot access contact your the destination folder for the administrator. Store Print Log to Network feature. • Make sure the stored directory name is correct. • Make sure the stored directory is write-enabled. • Make sure the file is not locked. In Web Based Management, you have selected the Cancel Print option in the Error Detection Setting of Store Print Log to Network. Wait for about 120 seconds until this message disappears from the LCD. No Device When configuring the Wi-Fi Direct network, this machine • Make sure your machine and mobile device are in the Wi-Fi Direct mode. • Move the mobile device closer to your machine. 481