Konica Minolta bizhub C754 bizhub C654/C754 HDD Twain Driver User Guide - Page 40
Troubleshooting
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Troubleshooting 8 8 Troubleshooting This section explains the error messages, their causes, and how to respond to them. Error Message Cause Corrective Action Can not connect to server (IP ad- The specified IP ad- dres). dress is wrong. Check the IP address of the device that you're trying to connect to. Destination device is not supported. The device at the IP address that you specified does not support this HDD TWAIN driver. Specify a destination device that is compatible with this HDD TWAIN driver. Other users have access to the specified User Box. The box that you Please wait a moment, and then specified is being try connecting again. used by another user. Access to specified User Box is denied. A password has been set for the box you specified, or the password that you specified is incorrect. Make sure that the password is correct. The specified User Box does not exist. The box number that Enter the correct box number. you specified is incorrect. HDD not installed. User Box is not available. Because the device that you're connecting to does not have a hard drive, you cannot use boxes. Contact a service technician to install a hard drive. User Box is not accessible. Try again in a few minutes, or check with your administrator. The box is locked. Try connecting again after a few minutes, or contact the administrator. User Authentication failed. Make The user name or Make sure that the user name and sure your USER NAME is correct, password is incorrect. password are correct. then enter your password again. Your authentication account is Your authentication locked. Try again in a few minutes, account is locked. or check with your administrator. Try connecting again after a few minutes, or contact your administrator. Login is failed because of external The external authenti- Check to make sure that the ex- authentication server error. cation server cannot ternal authentication server is op- be connected to. erating normally. The server could not accept an authentication request. Please wait a moment, and then login again. The server could not Try connecting again after a few accept an authentica- minutes. tion request. HDD TWAIN driver 8-1