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Konica Minolta bizhub PRO 1200/1200P bizhub PRO 1051/1200/1200P Printer User G - Page 289

Troubleshooting

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Troubleshooting 11 11 Troubleshooting This chapter describes how to troubleshoot on using the image controller. 11.1 Basic Troubleshooting This section describes how to troubleshoot. If problems are not resolved by using the following procedure, contact your Konica Minolta service representative. First check the following ordinary causes of abnormalities: 1 Check the power of the main body printer (copier), computers and ca- ble connections. 2 Check the LCD touch screen of the main body printer to find information concerning the current trouble. 3 Make a print of [Configuration Page Print] from [Report Type] of [Con- troller] in the Utility Mode of the copier, and check to see if it is set correctly. - Refer to "Test Page Print" on page 4-45 for more information about Test Page. 4 Check the current status of the image controller. - Check the current status shown on the LCD of the control panel. - Touch the [Job List] on the touch panel of the copier to check the job status. When your job is being processed or waiting to be printed: Windows: The current status is displayed on the dialog shown by double-clicking [Start] - [Printers and Faxes] - printing system currently used. Macintosh: The current status is displayed on the dialog shown by double-clicking the currently-used printer icon on the desktop. bizhub PRO 1200/1200P/1051 Printer 11-1

Section	Page
Table of contents	2
1 Introduction	7
ACKNOWLEDGEMENT:	8
About Patent	9
Built-in Fonts	9
Note	9
1.1 Composition of User’s Guide	10
User’s Guide - Copier (Printed matters), (User’s Guide CD)	10
User’s Guide - POD Administrator’s Reference (Printed matters), (User’s Guide CD)	10
User’s Guide - Security (Printed matters), (User’s Guide CD)	10
User’s Guide - Network Scanner (Printed matters), (User’s Guide CD)	10
Trademarks/Copyrights (User’s Guide CD)	10
User’s Guide - Printer <This book> (User’s Guide CD)	10
User’s Guide - Printer (PostScript3 Plug-in Driver) (User’s Guide CD)	11
Operation Quick Guide (Printed matters)	11
User’s Guide - Main Body (Printed matters), (User’s Guide CD)	11
1.2 Folder structure on the CD-ROM (bizhub PRO 1200/ 1200P/1051 Driver CD-ROM)	12
1.3 Folder structure on the CD-ROM (bizhub PRO 1200/ 1200P/1051 Driver CD-ROM for Macintosh)	13
1.4 About this Manual	14
1.5 Notation of each product	16
1.6 How to read this Manual	17
1.7 SOFTWARE LICENSE AGREEMENT	18
SOFTWARE LICENSE AGREEMENT	20
2 Overview	22
2.1 Printer Driver	23
2.2 Composition of a product	25
2.2.1 Memory	25
2.2.2 Other options	25
2.3 Connections of the Image Controller	26
2.3.1 Ethernet Connection	26
2.3.2 USB Connection	26
2.4 Product Specifications	27
2.4.1 Restrictive Conditions	28
3 Installation of the printer driver (Windows) (Easy installation using the installer)	29
Installation of the printer driver	29
4 Installation of the printer driver (Windows) (Manual installation using the Add Printer wizard)	33
4.1 Compliant OS	33
4.2 Windows 7	34
4.2.1 Network connection (Port9100/LPR/SMB)	34
TCP/IP setting for this machine	34
RAW port number setting for the copier	34
LPD setting for the copier	34
Printer driver installation using the Add Printer Wizard	34
Printer driver installation by creating a port using the Add Printer Wizard	37
4.2.2 Network connection (IPP or IPPS)	40
TCP/IP setting for this machine	40
Specifying the IPP settings for the copier	40
Printer driver installation using the Add Printer wizard	40
4.2.3 Network connection (Web Service print)	43
TCP/IP setting for this machine	43
Web Service setting for the copier	43
Install a printer through the network window	43
4.2.4 Local connection	45
4.3 Windows Vista/Server 2008	47
4.3.1 Network connection (Port9100/LPR/SMB)	47
TCP/IP setting for this machine	47
RAW port number setting for the copier	47
LPD setting for the copier	47
Printer driver installation using the Add Printer Wizard	47
Printer driver installation by creating a port using the Add Printer Wizard	49
4.3.2 Network connection (IPP or IPPS)	53
TCP/IP setting for this machine	53
Specifying the IPP settings for the copier	53
Printer driver installation using the Add Printer wizard	53
4.3.3 Network connection (Web Service print)	55
TCP/IP setting for this machine	55
Web Service setting for the copier	55
Install a printer through the network window	55
Specify an IP address in [Add a printer] to install a printer driver	56
4.3.4 Local connection	58
4.4 Windows XP/Server 2003	60
4.4.1 Network connection (LPR/Port9100)	60
TCP/IP setting for this machine	60
RAW port number setting for the copier	60
LPD setting for the copier	60
Printer driver installation using the Add Printer Wizard	60
4.4.2 Network connection (SMB)	63
TCP/IP setting for this machine	63
SMB setting for the copier	63
Printer driver installation by specifying printers using the Add Printer Wizard	63
4.4.3 Network connection (IPP or IPPS)	65
TCP/IP setting for this machine	65
Specifying the IPP settings for the copier	65
Printer driver installation using the Add Printer wizard	65
4.4.4 Local connection	68
4.5 Windows 2000	69
4.5.1 Network connection (LPR/Port9100)	69
TCP/IP setting for this machine	69
RAW port number setting for the copier	69
LPD setting for the copier	69
Printer driver installation using the Add Printer Wizard	69
4.5.2 Network connection (SMB)	72
TCP/IP setting for this machine	72
SMB setting for the copier	72
Printer driver installation using the Add Printer Wizard	72
4.5.3 Network connection (IPP or IPPS)	74
Specifying the TCP/IP setting for this machine	74
Specifying the IPP settings for the copier	74
Printer driver installation using the Add Printer wizard	74
4.5.4 Local connection	76
4.6 Test Page Print	77
To print the test page:	77
5 Installation of the printer driver (Macintosh)	78
5.1 Compliant OS	78
5.2 Mac OS X (10.3/10.4/10.5)	78
5.2.1 Installing the printer driver	78
5.2.2 Selecting and connecting the printer (OS 10.4/10.5)	80
Specifying the Bonjour settings	80
Adding a printer	80
Specifying the AppleTalk settings	81
Specifying the AppleTalk settings for the computer	81
Adding a printer	81
Specifying the LPR settings	82
Specifying the TCP/IP setting for the computer	82
Adding a printer	83
Specifying the IPP settings	83
Specifying the TCP/IP setting for the computer	83
Adding a printer	84
5.2.3 Selecting and connecting the printer (OS 10.3)	85
Specifying the Rendezvous settings	85
Adding a printer	85
Specifying the AppleTalk settings	86
Specifying the AppleTalk settings for the computer	86
Adding a printer	86
Specifying the LPR settings	87
Specifying the TCP/IP setting for the computer	87
Adding a printer	87
Specifying the IPP settings	88
Specifying the TCP/IP setting for the computer	88
Adding a printer	88
5.3 Test Page Print	90
Macintosh	90
6 Uninstallation of the printer driver	91
6.1 Uninstallation by an uninstallation program (PCL)	91
6.2 Uninstallation by an installer (PCL)	92
6.3 Deletion of printer driver by Manual operation	93
6.3.1 Manual uninstallation	93
6.4 Macintosh	96
6.4.1 For Mac OS X (v10.5)	96
For Mac OS X (v10.5)	96
6.4.2 For Mac OS X (v10.3/v10.4)	97
For Mac OS X (v10.3/v10.4)	97
7 Basic Printing and Various Function	98
7.1 Basic Printing Method	98
Basic Printing method (Windows)	98
Basic Printing method (Mac OS X)	100
7.2 Various Function	101
7.2.1 To set the paper-related items	101
To set the orientation:	101
To set the size of output paper:	101
To set the type of paper:	102
To set the color of the paper:	102
To set the pre-punched paper:	102
To enlarge or reduce by a specified ratio:	103
To set the margins:	103
7.2.2 To set the paper tray	104
To set the Paper Source unit:	104
To set the paper feed tray:	105
To set the Finisher:	105
To set the Output tray:	106
To set the Stacker:	107
7.2.3 To print multiple copies	108
To set the number of copies to be printed:	108
To print by sets (Collate):	108
To print page by page collectively:	109
To output offset copies (Offset):	109
7.2.4 To print multiple pages	110
To set to print on both sides:	110
To print the document of multiple pages on a single page (Page allocation / Layout):	111
To print 2 pages on a double size single paper (Combination (No Reduction)):	112
To print a twofold booklet (Booklet):	113
To print a specific page on the front face (Chapter):	113
To print pages in facing up (Face up):	114
Not To print blank page:	114
7.2.5 To set the Front / Back cover, insertion sheet and cover sheet	115
To set a Front Cover:	115
To set a Back Cover:	116
To set an Insertion Sheet:	116
To set a Thick Cover:	117
To set a Tab Paper:	117
7.2.6 To set for finishing	118
To set stapling:	118
To set the Punch Unit:	119
To set punching:	119
To adjust printing position on the paper (Image Shift):	120
To set Fold, Stitch and Trim:	120
To set Perfect Binding:	121
7.2.7 To set a Watermark	122
To create a Overlay:	122
To print a Overlay:	122
To create a new Watermark:	123
To print a Watermark:	123
To use the copy protect function:	124
To print Date/Time:	124
To print Page Number:	124
To set numbering:	125
7.2.8 To set an image and shade	126
To print a curved section smoothly (Smoothing):	126
To save toner consumption:	126
To set draft print:	127
To set a printing density:	127
To set a resolution:	127
To set printing pattern:	128
To narrow down a character for ease to read (Fine Line Precision):	128
To print a CAD drawing:	128
7.2.9 To set font-related items	129
To set the format of the font that is to be downloaded (Download Font Format):	129
To print without using printer fonts:	129
To set the substitution of the font (Font Substitution Settings):	129
7.2.10 Checking the Printer Driver Setting	130
To check the current settings before printing (Wait Mode):	130
To check the current settings before printing (Proof Print):	130
7.2.11 How to store the job and reprint	131
To save and print a print job (Save in User Box / Save in User Box & Print):	131
To print with protection by a password (Secure Print):	131
8 PCL Printer Driver Setting (Windows)	132
8.1 About Properties window	132
8.1.1 Properties window	133
How to setup in the Properties window of the Printers window	133
How to setup with application	133
8.2 About button	134
8.3 Combination of the function	135
8.4 General tab	136
Location	136
Comment	136
Printing Preference	136
Print Test Page	136
8.5 Sharing tab	137
8.6 Ports tab	138
Add Port	138
Delete Port	138
Configure Port	138
Enable printer pooling	138
8.7 Advanced tab	139
Always available / Available from	139
Priority	139
Driver	139
New Driver	139
Spool print documents so program finishes printing faster	139
Print directly to the printer	139
Hold mismatched documents	140
Print spooled documents first	140
Keep printed documents	140
Enable advanced printing features	140
8.8 Color Management tab	141
8.9 Security tab	142
8.10 Configure tab	143
Device Option	143
Paper Type Settings	144
Acquire Device Information	144
Acquire Settings	144
Software Tools	144
8.11 Settings tab	145
EMF Spool	145
Display paper set in Print Server Properties	145
Enhanced Security	145
Popup Authentication Dialog when printing	146
Fix Secure Print	146
Popup the User Settings dialog at Secure Print	146
Save Custom Size	146
Acquire Device Information	146
8.12 Basic tab	147
Paper - Orientation	147
Paper - Original Size	147
Paper - Paper Size	149
Custom Size Settings	150
Full Bleed	150
Zoom	151
Paper Tray	151
Paper Type (Paper Name)	151
Default Paper Type	151
Paper Type	152
Paper Color	152
Paper Weight	152
Pre-Punched	152
Unit for Paper Weight	153
Update Paper Name	153
Update Paper Name - Acquire Device Information	153
Output Method - Print	153
Output Method - Secure Print	154
Output Method - Save in User Box/Save in User Box/Print	156
Output Method - Wait Mode/Proof Print/Proof and Print (1st sheet)	157
Output Method - Hold Print	158
User Settings	159
Authentication/Account Track	159
Copies	160
Collate	160
Offset	161
8.13 Layout tab	162
Combination	163
Combination Details	163
Imposition	164
Skip Blank Page	164
Chapter	165
Print Position Settings	166
Print Type	166
Adhesive Binding	166
Binding Position	166
Binding Margin	167
Image Shift	167
Image Shift Settings	168
Tab Image Shift	168
8.14 Finish tab	170
Staple	171
Center Staple and Fold	172
Punch	172
Fold	173
Trim	174
Divide Output	174
Page per Section	174
Output Tray	175
Output Order	175
Pile Permission	175
Perfect Binding	176
Cover Blank	178
Cover Print 1 in 1	179
Cover Print 2 in 1	180
Cover Print 3 in 1	181
Paper Type (Paper Name)	181
Cover Duplex	181
Cover Trimming	181
Spine Width	181
8.15 Cover Mode tab	182
Front Cover	182
Front Cover Tray	183
Paper Type (Paper Name)	183
Back Cover	183
Back Cover Tray	183
Paper Type (Paper Name)	183
Per Page Setting	183
Per Page Setting - List	183
Per Page Setting - Edit List	183
Per Page Setting - Edit List Name	184
Per Page Setting - Hole-Punch Settings	184
Per Page Setting - Add	186
Per Page Setting - Tab Paper Settings	187
Front Cover from Post Inserter	187
Back Cover from Post Inserter	188
8.16 Stamp/Composition tab	189
Watermark	189
Watermark - Edit	190
Add	190
Delete	190
Watermark Name	190
Watermark Text	190
Font Name	190
Size	190
Style	191
Frame	191
Density	191
Transparent	191
Watermark - 1st Page Only	191
Repeat	191
Position	191
Center	191
Angle	191
Sharing	192
Create Overlay File	192
Overlay Printing Procedure	193
Copy Protect	194
Date/Time	194
Page Number	195
Page Number - Starting Page	195
Page Number - Starting Page Number	195
Distribution Number Stamping	195
Distribution Number Stamping - Type	195
Distribution Number Stamping - Pages to Print	195
Distribution Number Stamping - Starting Number	196
8.17 Quality tab	197
Smoothing	198
Toner Save	198
Draft Print	198
Quality Adjustment	198
Resolution	199
Pattern - Coarse	199
Pattern - Fine	199
Fine Line Precision	199
Object	199
Print with Black - Text only	200
Print with Black - Text And Graphics	200
Print with Black - All	200
Font Settings	200
Download Font Format	200
Use Printer Font	200
Use Printer Font - TrueType Font Substitution Table	201
Use Printer Font - Font Substitution Settings	201
8.18 Other tab	202
Excel Job Control	202
Remove White Background	203
Thin Line Support	203
Check Driver Version	203
8.19 Favorite Setting	204
To Save Setting	204
To restore the setting in storage:	205
To import the setting file	205
To export the setting file	205
To delete the setting file	206
8.20 About View Area	207
To Check the Status of the Optional Unit	207
Image View	208
9 PostScript PPD Printer Driver setting (Windows)	209
9.1 About Properties window	209
9.1.1 Properties window	210
How to setup in the Properties window of the Printers window	210
How to setup with application	210
9.2 About button	211
9.3 Combination of the function	212
9.4 General tab	213
Location	213
Comment	213
Printing Preference	213
Print Test Page	213
9.5 Sharing tab	215
9.6 Ports tab	216
Add Port	216
Delete Port	216
Configure Port	216
Enable bidirectional support	216
Enable printer pooling	216
9.7 Advanced tab	218
Always available / Available from	218
Priority	218
Driver	218
New Driver	218
Spool print documents so program finishes printing faster	218
Print directly to the printer	219
Hold mismatched documents	219
Print spooled documents first	219
Keep printed documents	219
Enable advanced printing features	219
9.8 Color Management tab	220
9.9 Security tab	221
9.10 Device Settings tab	222
From To Tray Assignment	222
Font Substitution Table	223
Available PostScript Memory	224
Output Protocol	224
Send CTRL-D Before Each Job	224
Send CTRL-D After Each Job	224
Convert Gray Text to PostScript Gray	224
Convert Gray Graphics to PostScript Gray	224
Add Euro Currency Symbol to PostScript Fonts	224
Job Timeout	224
Wait Timeout	224
Minimum Font Size to Download as Outline	224
Maximum Font Size to Download as Bitmap	225
Installable Option	226
9.11 Layout tab	227
Orientation	227
Page Order	227
Pages Per Sheet	228
Advanced	228
9.12 Paper/Quality tab	229
Paper Source	229
Media	230
Advanced	230
9.13 Advanced Options windows	231
Paper/Output - Paper Size	231
Graphic - Print Quality	232
Graphic - Scaling	233
Graphic - True Type Font	233
Document Options - Advanced Printing Features	233
Document Options - Pages per Sheet Layout	233
Document Options - PostScript Options	233
Document Options - Printer Features	233
Offset	233
Print Position Settings	233
Paper Weight	233
Paper Color	234
Pre-Punched	234
Output Tray	234
Output Order	234
Image Order	234
Pile Permission	234
Binding Position	235
Print Type	235
Imposition	235
Staple	236
Punch	237
Fold	238
Image Shift	239
Front Cover	240
Front Cover Tray	240
Back Cover	240
Back Cover Tray	241
PI Front Cover	241
PI Back Cover	241
Perfect Binding Settings	242
Cover Blank	244
Cover Print 1 in 1	244
Cover Print 2 in 1	245
Cover Print 3 in 1	246
Perfect Binding Cover Tray	246
Perfect Binding Cover Duplex	246
Perfect Binding Cover Trimming	246
Wait Mode - Wait Mode/Proof and Print/Proof and Print (1st sheet)	247
Wait Mode - Hold Print	249
Smoothing	250
Fine Line Precision	250
Object	250