LG DLEX3250R Owners Manual - Page 43

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ENGLISH USING SMART DIAGNOSISTM 43 USING SMART DIAGNOSISTM NOTE - Only use this feature when instructed to do so by the call center. The transmission sounds similar to a fax machine, and so has no meaning except to the call center. - SMART DIAGNOSIS™ cannot be activated if the dryer does not power up. If this happens, then troubleshooting must be done without SMART DIAGNOSIS™. - SMART DIAGNOSISTM is a troubleshooting feature designed to assist, not replace, the traditional method of troubleshooting through service calls. The effectiveness of this feature depends upon various factors, including, but not limited to, the reception of the cellular phone being used for transmission, any external noise that may be present during the transmission, and the acoustics of the room where the machine is located. Accordingly, LG does not guarantee that SMART DIAGNOSISTM would accurately troubleshoot any given issue. If you experience problems with your dryer, call 1-800-243-0000 (1-888-542-2623 in Canada). Follow the call center agent's instructions, and do the following steps when requested: 1. Press the POWER button to turn on the dryer. Do not press any other buttons or turn the cycle selector knob. 2. When instructed to do so by the call center, place the mouthpiece of your phone very close to the POWER button. 3. Press and hold the Temp Control button for three seconds, while holding the phone mouthpiece to the Smart Diagnosis™ icon or POWER button. 4. Keep the phone in place until the tone transmission has finished. This takes about 6 seconds, and the display will count down the time. • For best results, do not move the phone while the tones are being transmitted. • If the call center agent is not able to get an accurate recording of the data, you may be asked to try again. • Pressing the POWER button during the transmission will shut off SMART DIAGNOSIS™. 5. Once the countdown is over and the tones have stopped, resume your conversation with the call center agent, who will then be able to assist you using the information transmitted for analysis at the call center.

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43
ENGLISH
USING SMART DIAGNOSIS
TM
If you experience problems with your dryer, call 1-800-243-0000 (1-888-542-2623 in Canada). Follow the call center agent’s instructions,
and do the following steps when requested:
1. Press the POWER button to turn on the dryer.
Do not press any other buttons or turn the cycle selector knob.
2. When instructed to do so by the call center, place the
mouthpiece of your phone very close to the POWER button.
3. Press and hold the Temp Control button for three seconds, while holding the phone mouthpiece to the Smart Diagnosis™ icon or
POWER button.
4. Keep the phone in place until the tone transmission has
finished. This takes about 6 seconds, and the display will count down the
time.
• For best results, do not move the phone while the tones are being transmitted.
• If the call center agent is not able to get an accurate recording of the data, you may be asked to try again.
• Pressing the POWER button during the transmission will shut off
SMART DIAGNOSIS™.
5. Once the countdown is over and the tones have stopped, resume your conversation with the call center agent, who will then be able
to assist you using the information transmitted for analysis at the call center.
NOTE
- Only use this feature when instructed to do so by the call center.
The transmission sounds similar to a fax machine, and so has no
meaning except to the call center.
- SMART DIAGNOSIS™ cannot be activated if the dryer does not power up. If this happens, then troubleshooting must be done
without SMART DIAGNOSIS™.
- SMART DIAGNOSIS
TM
is a troubleshooting feature designed to assist, not replace, the traditional method of troubleshooting through
service calls.
The effectiveness of this feature depends upon various factors, including, but not limited to, the reception of the
cellular phone being used for transmission, any external noise that may be present during the transmission, and the acoustics of the
room where the machine is located.
Accordingly, LG does not guarantee that SMART DIAGNOSIS
TM
would accurately troubleshoot
any given issue.
USING SMART DIAGNOSIS
TM