LG LBN10551PV User Guide - Page 21

SMART DIAGNOSIS(Option) SMART DIAGNOSIS Should you experience any problems with your refrigerator, it has the capability of transmitting data via your telephone to the LG service center. This gives you the capability of speaking directly to our trained specialists. The specialist records the data transmitted from your machine and uses it to analyze the issue, providing a fast and effective diagnosis. If you experience problems with your refrigerator, call the phone No. of LG Customer Information Center. Only use the Smart Diagnosis feature when instructed to do so by the LG call center agent. The transmission sounds that you will hear are normal and sound similar to a fax machine. Smart Diagnosis cannot be activated unless your refrigerator is connected to power. If your refrigerator is unable to turn on, then troubleshooting must be done without using Smart Diagnosis. Using Smart Diagnosis First, call the phone No. of LG Customer Information Center. Only use the Smart Diagnosis feature when instructed to do so by the LG call center agent. 1 Lock the display. (Option) To lock the display, press and hold the Lock button for three seconds. (If the display has been locked for over five minutes, you must deactivate the lock and then reactivate it.) 3 Hold the mouthpiece of your phone in front of the speaker that is located on the right hinge of the refrigerator door, when instructed to do so by the call center. 4 Press and hold the Freezer Temperature button for three seconds while continuing to hold your phone to the speaker. 5 After you hear three beeps, release the Freezer Temperature button. 6 Keep the phone in place until the tone transmission has finished. This takes about 15 seconds, and the display will count down the time. Once the countdown is over and the tones have stopped, resume your conversation with the specialist, who will then be able to assist you in using the information transmitted for analysis. NOTE For best results, do not move the phone while the tones are being transmitted. If the call center agent is not able to get an accurate recording of the data, you may be asked to try again. Unlock Lock 2 Open the refrigerator door. Unlock NOTE Call quality differences by region may affect the function. Use the home telephone for better communication performance, resulting in better service. Bad call quality may result in poor data transmission from your phone to the machine, which could cause Smart Diagnosis to not work properly. 20