Lenovo 776254U Service Guide
Lenovo 776254U - ThinkPad X61 Tablet 7762 Manual
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Lenovo 776254U manual content summary:
- Lenovo 776254U | Service Guide - Page 1
ThinkPad® X61 Tablet Service and Troubleshooting Guide - Lenovo 776254U | Service Guide - Page 2
- Lenovo 776254U | Service Guide - Page 3
ThinkPad® X61 Tablet Service and Troubleshooting Guide - Lenovo 776254U | Service Guide - Page 4
using this information and the product it supports, be sure to read the following: v Safety and Warranty Guide included in the package with this publication 2007) © Copyright Lenovo 2007. All rights reserved. U.S. GOVERNMENT USERS - RESTRICTED RIGHTS: Our products and/or services are provided with - Lenovo 776254U | Service Guide - Page 5
using PC-Doctor from the service partition 12 Troubleshooting 13 Error messages 13 Errors without messages 18 Password problems 19 Keyboard problems 19 Pointing device problems 20 Sleep (standby) or hibernation problems 20 Computer screen problems 21 Battery problems 23 Hard disk drive - Lenovo 776254U | Service Guide - Page 6
Index 67 iv ThinkPad® X61 Tablet Service and Troubleshooting Guide - Lenovo 776254U | Service Guide - Page 7
while using it. Never use the ac adapter to warm your body. Extended contact with your body, even through clothing, may cause a skin burn. © Copyright Lenovo 2007 v - Lenovo 776254U | Service Guide - Page 8
possible loss of data. Do not drop, bump, scratch, twist, hit, vibrate, push or place heavy objects on your computer, display, or external devices. vi ThinkPad® X61 Tablet Service and Troubleshooting Guide - Lenovo 776254U | Service Guide - Page 9
Read first Use a quality carrying case that provides adequate cushion and protection. Do not pack your computer in a tightly packed suitcase or bag. Place liquids away from your computer to avoid spills, and keep your computer away from water to avoid the danger of electrical shock. Read first vii - Lenovo 776254U | Service Guide - Page 10
Read first viii ThinkPad® X61 Tablet Service and Troubleshooting Guide - Lenovo 776254U | Service Guide - Page 11
1. Finding information This guide and other publications Setup Instructions helps you to unpack your ThinkPad computer and get started. It includes a few tips for first-time users, and introduces software preinstalled by Lenovo™. This Service and Troubleshooting Guide provides information about - Lenovo 776254U | Service Guide - Page 12
to open the Productivity Center and get access to informative illustrations and easy-to-follow instructions for getting started and staying productive. You can also use the ThinkVantage button to Windows operating system and is hidden from it. 2 ThinkPad® X61 Tablet Service and Troubleshooting Guide - Lenovo 776254U | Service Guide - Page 13
Chapter 2. Taking care of your ThinkPad computer Though your computer is designed to function reliably in normal work environments, you need to use common within 13 cm or 5 in). v Avoid subjecting your computer to extreme temperatures (below 5°C/41°F or above 35°C/95°F). © Copyright Lenovo 2007 3 - Lenovo 776254U | Service Guide - Page 14
Taking care of your ThinkPad computer v Some appliances, such as certain portable desktop fans or air purifiers, can produce negative ions provides adequate cushion and protection. Do not pack your computer in a tightly packed suitcase or bag. 4 ThinkPad® X61 Tablet Service and Troubleshooting Guide - Lenovo 776254U | Service Guide - Page 15
diskette or optical drive, follow the instructions shipped with your hardware, and apply pressure a supervisor or hard disk password, Lenovo authorized service provider will not reset it, and the ThinkPad X61 Tablet computer. Any other pen might stick in the penholder or cause other problems. v - Lenovo 776254U | Service Guide - Page 16
so your connector is not damaged. v Register your ThinkPad products with Lenovo (visit the following Web site: http://www.lenovo.com/register). This can help authorities return your computer to or packaging when they are not being used. 6 ThinkPad® X61 Tablet Service and Troubleshooting Guide - Lenovo 776254U | Service Guide - Page 17
Taking care of your ThinkPad computer v Before you install any of the following devices, touch a metal table or a grounded metal object. This action reduces air from a hair dryer. Note: Avoid spraying cleaner directly on the display or the keyboard. Chapter 2. Taking care of your ThinkPad computer 7 - Lenovo 776254U | Service Guide - Page 18
Taking care of your ThinkPad computer Cleaning your computer display 1. Gently wipe the display with a dry, soft lint-free cloth. If you v The surface of the reader is wet. v The reader often fails to enroll or authenticate your fingerprint. 8 ThinkPad® X61 Tablet Service and Troubleshooting Guide - Lenovo 776254U | Service Guide - Page 19
using PC-Doctor from the service partition 12 Troubleshooting 13 Error messages 13 Errors without messages 18 Password problems 19 Keyboard problems 19 Pointing device problems 20 Sleep (standby) or hibernation problems 20 Computer screen problems 21 Battery problems 23 Hard disk drive - Lenovo 776254U | Service Guide - Page 20
of Access Help: v Preventing problems v Troubleshooting What are the main hardware features of my new ThinkPad computer? See the "ThinkPad tour" section of Access Help. Where can I find the detailed specifications for my machine? See http://www.lenovo.com/think/support. I need to upgrade a device - Lenovo 776254U | Service Guide - Page 21
Solving computer problems How can I contact the Customer Support Center? See Chapter 6, "Getting help and service," on page 39 of this Guide. For the phone numbers of the Customer Support Center nearest to you, see "Worldwide telephone list" on page 41. Where can I find warranty information? See the - Lenovo 776254U | Service Guide - Page 22
still have some concerns, see the instructions in the "Introducing Rescue and Recovery" lenovo.com/support/site.wss/document.do?sitestyle=lenovo &lndocid=tpad-matrix Diagnosing problems using PC-Doctor from the service manual for the program. 12 ThinkPad® X61 Tablet Service and Troubleshooting Guide - Lenovo 776254U | Service Guide - Page 23
computer problems Troubleshooting If you do not find your problem here, see Access Help. The following section only describes problems that enter the BIOS Setup Utility. If this does not solve the problem, have the computer serviced. 0182: Bad CRC2. Enter BIOS Setup and load Setup defaults. - Lenovo 776254U | Service Guide - Page 24
press Esc to ignore the warning message. If this does not solve the problem, have the computer serviced. 0200: Hard disk error The hard disk is not working. Make sure configuration. If you still have a problem, have the computer serviced. 14 ThinkPad® X61 Tablet Service and Troubleshooting Guide - Lenovo 776254U | Service Guide - Page 25
F10. If you still see the same error code, have the computer serviced. The Mini-PCI network card is not supported on this computer. Remove it. The daughter card is not supported on this computer. Remove it. The WAN card is not supported on this computer. Remove it. The hard disk is not working - Lenovo 776254U | Service Guide - Page 26
Solving computer problems Message The power-on password prompt The hard disk password prompt Solution A power-on password or a supervisor password and then Enter to load the default setting. Press F10 and then Enter to restart the system. 16 ThinkPad® X61 Tablet Service and Troubleshooting Guide - Lenovo 776254U | Service Guide - Page 27
Solving computer problems Message Cannot boot from any device. Solution Check the status to boot order. If one of the following error code messages is displayed on the screen, have the computer serviced: 0175: Bad CRC1, stop POST task 0177: Bad SVP data, stop POST task. Checksum of the supervisor - Lenovo 776254U | Service Guide - Page 28
then turn it on and listen again. If you are using an external monitor, see "Computer screen problems" on page 21. If a power-on password is set, press any key to display the power-on switch to resume from sleep (standby) or hibernation. 18 ThinkPad® X61 Tablet Service and Troubleshooting Guide - Lenovo 776254U | Service Guide - Page 29
reset your password. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the system board replaced. Proof of purchase is required, and a fee will be charged for parts and service. Keyboard problems Problem: Solution: All or some of the keys on the - Lenovo 776254U | Service Guide - Page 30
computer, press and hold the power button for 4 seconds or more. If the computer is not reset, remove the ac adapter and the battery. 20 ThinkPad® X61 Tablet Service and Troubleshooting Guide - Lenovo 776254U | Service Guide - Page 31
Problem: Solution: Problem: Solution: Incorrect characters appear on the screen. Did you install the operating system or application program correctly? If they are installed and configured correctly, have the computer serviced. Missing, discolored, or bright dots appear on the screen every - Lenovo 776254U | Service Guide - Page 32
standby) mode. v If you still have the problem, do the Solution in the following problem ″The screen is unreadable or distorted." Problem: Solution: The screen is unreadable or distorted. properly. If not, click the Troubleshoot button. 22 ThinkPad® X61 Tablet Service and Troubleshooting Guide - Lenovo 776254U | Service Guide - Page 33
is correct. 9. Click the Properties button. Check the ″Device status″ box and make sure the device is working properly. If not, click the Troubleshoot button. Problem: Solution: A message, "Unable to create overlay window," appears when you try to start DVD playback. -orYou get poor or no playback - Lenovo 776254U | Service Guide - Page 34
. This moves the entry to the "Boot priority order" list. Problem: Solution: After setting a hard disk password on the hard disk . Your computer supports an enhanced password algorithm. Computers older than yours may not support such a security ThinkPad® X61 Tablet Service and Troubleshooting Guide - Lenovo 776254U | Service Guide - Page 35
Ultrabay only if no hard disk password has been set. Make sure that the password for the hard disk drive in the Ultrabay is disabled. Problem: Solution: I cannot change or remove a hard disk password in the BIOS Setup Utility. The setting of Using Passphrase in the BIOS Setup Utility must be - Lenovo 776254U | Service Guide - Page 36
a communication operation. Disable the sleep (standby) timer when you are working on the network. Problem: Solution: The computer does not start from a device you want. See the Startup menu of . The Rescue and Recovery workspace opens. 26 ThinkPad® X61 Tablet Service and Troubleshooting Guide - Lenovo 776254U | Service Guide - Page 37
Restart; then press Enter. Move the cursor to the option you want for restarting your computer; then press Enter. Your computer restarts. Chapter 3. Solving computer problems 27 - Lenovo 776254U | Service Guide - Page 38
Starting BIOS Setup Utility 28 ThinkPad® X61 Tablet Service and Troubleshooting Guide - Lenovo 776254U | Service Guide - Page 39
Communicate using the internet and link to the support site. v Troubleshoot and diagnose problems using diagnostics. For more information about using disc and problems associated with using an incorrect version of the disc. The complete backup of all the files and programs that Lenovo preinstalled on - Lenovo 776254U | Service Guide - Page 40
button. The Rescue and Recovery workspace opens. 4. Click Restore your system and follow the instructions on the screen. Recovering data If you performed a backup operation using the Rescue and , even if you are unable to start Windows. 30 ThinkPad® X61 Tablet Service and Troubleshooting Guide - Lenovo 776254U | Service Guide - Page 41
Chapter 5. Upgrading and replacing devices Replacing the battery Important Read Safety and Warranty Guide before replacing the battery. 1. Turn off the computer, or enter hibernation mode. and turn the computer over. 3. Slide the battery lock to the unlocked position. © Copyright Lenovo 2007 31 - Lenovo 776254U | Service Guide - Page 42
battery. 6. Slide the battery lock to the locked position. 7. Turn the computer over again. Connect the ac adapter and the cables to the computer. 32 ThinkPad® X61 Tablet Service and Troubleshooting Guide - Lenovo 776254U | Service Guide - Page 43
model. Upgrading the hard disk drive Important Read Safety and Warranty Guide before replacing the hard disk drive. You can increase the capacity. You can purchase a new hard disk drive from your reseller or Lenovo marketing representative. Notes: 1. Replace the hard disk drive only if you upgrade - Lenovo 776254U | Service Guide - Page 44
rails to a new hard disk drive. 8. Insert the hard disk drive into the hard disk drive bay; then press it firmly in to place. 34 ThinkPad® X61 Tablet Service and Troubleshooting Guide - Lenovo 776254U | Service Guide - Page 45
to the computer. Replacing memory Important Read Safety and Warranty Guide before replacing memory. Increasing memory capacity is an effective way with different capacities are available. Note: Use only the memory types supported by your computer. If you incorrectly install the optional memory or - Lenovo 776254U | Service Guide - Page 46
cover and tighten the screws 9. Reinstall the battery. 10. Turn the computer over, and reconnect the ac adapter and the cables to the computer. 36 ThinkPad® X61 Tablet Service and Troubleshooting Guide - Lenovo 776254U | Service Guide - Page 47
Replacing memory To make sure that the SO-DIMM is installed correctly, do as follows: 1. Turn the computer on. 2. While the "To interrupt normal startup, press the blue ThinkVantage button" message is displayed at the lower left of the screen, press the ThinkVantage button. The Rescue and Recovery - Lenovo 776254U | Service Guide - Page 48
Replacing memory 38 ThinkPad® X61 Tablet Service and Troubleshooting Guide - Lenovo 776254U | Service Guide - Page 49
. The address for the Personal Computing home page is http://www.lenovo.com/think. You can find support information for your ThinkPad computer at http://www.lenovo.com/think/support. Research this Web site to learn how to solve problems, find new ways to use your computer, and learn about options - Lenovo 776254U | Service Guide - Page 50
Customer Support Center location are located in the Worldwide telephone list section of this guide. Note: Telephone numbers are subject to change without notice. For the latest list of Customer Support Center telephone numbers and hours of 40 ThinkPad® X61 Tablet Service and Troubleshooting Guide - Lenovo 776254U | Service Guide - Page 51
To determine whether your computer is eligible for International Warranty Service and to view a list of the countries where service is available, go to http://www.lenovo.com/think/support, click Warranty, and follow the instructions on the screen. Worldwide telephone list Phone numbers are subject - Lenovo 776254U | Service Guide - Page 52
) Ecuador 1-800-426911 (Spanish) El Salvador 800-6264 (Spanish) Estonia +372 66 00 800 +372 6776793 Finland 09-459-6960 (30 day up and running support) +358-800-1-4260 (Warranty service and support) (Finnish) 42 ThinkPad® X61 Tablet Service and Troubleshooting Guide - Lenovo 776254U | Service Guide - Page 53
-815-9202 (30 day up and running support) 01-881-1444 (Warranty service and support) (English) Givat Shmuel Service Center: +972-3-531-3900 (Hebrew, English) 02-7031-6101 (30 day up and running support) +39-800-820094 (Warranty service and support) (Italian) ThinkPad Products Toll Free: 0120-20-5550 - Lenovo 776254U | Service Guide - Page 54
+9411 2493548 (English) 08-477-4420 (30 day up and running support) 077-117-1040 (Warranty service and support) (Swedish) 058-333-0900 (30 day up and running support) 0800-55-54-54 (Warranty service and support) (German, French, Italian) 44 ThinkPad® X61 Tablet Service and Troubleshooting Guide - Lenovo 776254U | Service Guide - Page 55
Getting help and service Country or Region Taiwan Thailand Turkey United Kingdom United States Uruguay Venezuela Vietnam Telephone Number 886-2-8723-9799 or 0800-000-700 (Mandarin) 1-800-299-229 (Thai) 00800-4463-2041 (Turkish) 01475-555-055 (30 day up and running support) 08705-500-900 (Standard - Lenovo 776254U | Service Guide - Page 56
46 ThinkPad® X61 Tablet Service and Troubleshooting Guide - Lenovo 776254U | Service Guide - Page 57
product , see Chapter 3, Warranty Information in the Safety and Warranty Guide included with your Lenovo hardware product. Machine Type 7762 Country or Region of Purchase Warranty period Types of Warranty Service US, Canada, Mexico, Brazil, and Australia Parts and Labor - 3 years 3 Battery pack - Lenovo 776254U | Service Guide - Page 58
at your location. You must provide a suitable working area to allow disassembly and reassembly of the Lenovo product. For some products, certain repairs may require your Service Provider to send the product to a designated service center. 48 ThinkPad® X61 Tablet Service and Troubleshooting Guide - Lenovo 776254U | Service Guide - Page 59
for your collection. Failure to collect the product may result in your Service Provider disposing of the product as it sees fit. For Mail-in Service, the product will be returned to you at Lenovo's expense, unless your Service Provider specifies otherwise. Appendix A. Warranty information 49 - Lenovo 776254U | Service Guide - Page 60
50 ThinkPad® X61 Tablet Service and Troubleshooting Guide - Lenovo 776254U | Service Guide - Page 61
or by a Lenovo service technician during the the access panel is removed, only the specific CRU is visible. Examples of these types Service and Troubleshooting Guide (this guide) and Setup Instructions provide instructions for several critical CRUs. If you are unable to access these instructions - Lenovo 776254U | Service Guide - Page 62
table provides a list of CRUs for your computer and where to locate the replacement instructions. Service and Setup Troubleshooting Instructions Guide Access Help Online Hardware Maintenance Manual External CRUs (pluggable) AC adapter X Power cord for X ac power adapter TrackPoint cap - Lenovo 776254U | Service Guide - Page 63
Service and Setup Troubleshooting Instructions Guide Communication Daughter Card Access Help X Online Hardware Maintenance Manual X Online Video X Appendix B. Customer Replaceable Units (CRUs) 53 - Lenovo 776254U | Service Guide - Page 64
54 ThinkPad® X61 Tablet Service and Troubleshooting Guide - Lenovo 776254U | Service Guide - Page 65
Appendix C. Features and Specifications Features Processor v See the system properties of your computer. You can (on some models) v RJ11 telephone connector v RJ45 Ethernet connector v Ultrabay Slim (in optional ThinkPad X6 Tablet UltraBase) v Docking connector © Copyright Lenovo 2007 55 - Lenovo 776254U | Service Guide - Page 66
models) v Integrated wireless WAN (on some models) Digital media reader v Secure Digital (SD) card slot Specifications Size v Width: 274 mm v Depth: 241.3 to 266.7 mm depending on the battery type v Height adapter: 100-240 V ac, 50 to 60 Hz 56 ThinkPad® X61 Tablet Service and Troubleshooting Guide - Lenovo 776254U | Service Guide - Page 67
- Capacity: 4.55 AH Battery life v For percentage of remaining battery power, see the Power Manager Gauge on the task tray. Operating system v For operating systems supporting your computer, see http:// www.lenovo.com/think/support. Appendix C. Features and Specifications 57 - Lenovo 776254U | Service Guide - Page 68
Specifications 58 ThinkPad® X61 Tablet Service and Troubleshooting Guide - Lenovo 776254U | Service Guide - Page 69
the operation of any other product, program, or service. Lenovo may have patents or pending patent applications covering support applications where malfunction may result in injury or death to persons. The information contained in this document does not affect or change Lenovo product specifications - Lenovo 776254U | Service Guide - Page 70
specific environments and is presented as an illustration. The result obtained in other operating environments may vary. Lenovo and used in accordance with the instructions, may cause harmful interference to service representative for help. 60 ThinkPad® X61 Tablet Service and Troubleshooting Guide - Lenovo 776254U | Service Guide - Page 71
received, including interference that may cause undesired operation. Responsible party: Lenovo (United States) Incorporated 1009 Think Place - Building One Morrisville, NC 27560 Telephone: 1-919-294-5900 Industry Canada Class B emission compliance statement This Class B digital apparatus complies - Lenovo 776254U | Service Guide - Page 72
of hazardous substances. For additional WEEE information go to: http://www.lenovo.com/lenovo/environment. Notice for users in the U.S.A. California Perchlorate Information: Products . See http://www.dtsc.ca.gov/hazardouswaste/perchlorate. 62 ThinkPad® X61 Tablet Service and Troubleshooting Guide - Lenovo 776254U | Service Guide - Page 73
this software on your new ThinkPad computer using one of the work and guide you Support: For support information and phone numbers to help with initial installation of software, visit http://www.lenovo.com/think/support. To purchase technical support beyond this initial installation support - Lenovo 776254U | Service Guide - Page 74
this offer does not include software upgrades or technical support, and is subject to the terms and conditions of from receipt of your request for delivery. -In U. S. Or Canada: Call 800-690-3899 -In Latin American Countries: Via the Internet 64 ThinkPad® X61 Tablet Service and Troubleshooting Guide - Lenovo 776254U | Service Guide - Page 75
, contact: [email protected] Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo ThinkPad PS/2 Rescue and Recovery ThinkVantage ThinkPad TrackPoint Ultrabay UltraBase The following terms are trademarks of International Business - Lenovo 776254U | Service Guide - Page 76
Other company, product, or service names may be trademarks or service marks of others. 66 ThinkPad® X61 Tablet Service and Troubleshooting Guide - Lenovo 776254U | Service Guide - Page 77
memory 35 Rescue and Recovery 29 restoring factory contents 29 S Safety and Warranty Guide 1 safety precautions 10 Setup Instructions 1 sleep mode problems 20 solving problems 9 specifications 56 startup problem 25 storage media handling 5 T Tablet Digitizer Pen tips 5 tablet mode tips 5 taking care - Lenovo 776254U | Service Guide - Page 78
trademarks 65 troubleshooting 13 U upgrading devices 10 hard disk drive 33 W warranty information Web help 39 11, 47 68 ThinkPad® X61 Tablet Service and Troubleshooting Guide - Lenovo 776254U | Service Guide - Page 79
- Lenovo 776254U | Service Guide - Page 80
Part Number: 42X3499 Printed in China (1P) P/N: 42X3499
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ThinkPad
®
X61 Tablet
Service and Troubleshooting Guide