Lenovo 926503U User Manual - Page 75
PC-Doctor, Windows
UPC - 883609529888
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created by both diagnostic programs. You will need the log files when you speak to a Lenovo technical support representative. (The log file created by PC-Doctor for Windows is automatically saved in C:\PCDR\DETAILED.TXT.) PC-Doctor for Windows PC-Doctor for Windows is a diagnostic program that works through the Windows operating system. The PC-Doctor for Windows diagnostic program enables you to view symptoms and solutions for computer problems, access the Lenovo troubleshooting center, update system drivers, and review system information. To run PC-Doctor for Windows, open the Start menu from the Windows desktop, select All Programs, select PC-Doctor for Windows, and click PC-Doctor for Windows. Follow the instructions on the screen. For additional information about running the diagnostic program, refer to the PC-Doctor for Windows help system. If you still suspect a problem after PC-Doctor for Windows runs successfully, run PC-Doctor for DOS or PC-Doctor for Windows PE to help you diagnose your computer problem. PC-Doctor for DOS Depending upon your machine type and model, you either have PC-Doctor for DOS or PC-Doctor for Windows PE on your Lenovo computer. The PC-Doctor for DOS diagnostic program is part of the Rescue and Recovery workspace and runs independently of the Windows operating system. Use PC-Doctor for DOS, if you are unable to start the Windows operating system or if PC-Doctor for Windows has not been successful in isolating a possible problem. You can run PC-Doctor for DOS from a diagnostic CD image or diagnostic diskettes that you create. You can also run PC-Doctor for DOS from the Rescue and Recovery workspace. Note: Be sure to create a diagnostic CD image or diagnostic diskettes in case you are unable to run PC-Doctor for DOS from the Rescue and Recovery workspace. Creating a diagnostic CD image To create a diagnostic CD image, download a self-starting bootable CD image (known as an .iso image) of the diagnostic program from http:// www.lenovo.com/support/. After you download the image, you can create the CD using any CD burning software. If your computer does not have a CD burner or you do not have Internet access, see "Creating diagnostic diskettes." Creating diagnostic diskettes To create diagnostic diskettes, download the PC-Doctor for DOS diagnostic program from http://www.lenovo.com/support/ onto two blank, formatted diskettes. If you do not have Internet access, create the diagnostic diskettes using the following procedure: Note: You will need a diskette drive on your computer or a USB diskette drive to complete this procedure. 1. Shut down the operating system and turn off the computer. 2. If you are using a USB diskette drive, plug it into the computer. Chapter 7. Troubleshooting and diagnostics 55