Lenovo ThinkPad 380D TP 380Z User's Reference that was provided with the syste - Page 148

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Title: C79EPMST CreationDate: 06/22/98 12:00:09 Troubleshooting Charts Problem The main window bitmap in the ThinkPad Configuration program is distorted (Windows NT only). Action Installing the Active Desktop, bundled with Internet Explorer Version 4.0 on Windows NT, might cause this problem. Do one of the following: Uninstall the Active Desktop. (Merely disabling the Active Desktop is not effective to avoid the problem.) Close the ThinkPad Configuration program and start it again. (This is a temporary recovery.) Other Problems Problem The computer locks or does not accept any input. The computer does not power off with the power switch. The computer does not start from a diskette. Performance degrades when the computer gets hot during use. The ThinkPad Configuration window does not appear correctly in the Windows NT environment. Cause or Action Your computer might lock when it enters suspend mode during a communication operation. Disable the suspend timer when you are working on the network. To power off the computer, press the power shutdown switch using the tip of a ballpoint pen. If the suspend lamp is on and you are working under battery power, change the battery to a fully charged one or change your power source to ac power. If you still have a problem, press the power shutdown switch using the tip of a ballpoint pen. Make sure that the startup sequence in Easy-Setup is set so that the computer boots from the diskette drive (see "Easy-Setup" on page 19). The processor speed might decrease under the following conditions: Use in a hot environment High-powered processing that requires high-power consumption This is not a defect. Uninstall Active Desktop if Internet Explorer Version 4.0 is installed. -Or- Close the ThinkPad Configuration window and restart it. (This solves the problem temporarily.) 132 IBM ThinkPad 380Z User's Reference

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Troubleshooting Charts
Problem
Action
The main window bitmap
in the ThinkPad
Configuration program is
distorted (Windows NT
only).
Installing the
Active Desktop
, bundled with Internet Explorer Version 4.0 on
Windows NT, might cause this problem.
Do one of the following:
Uninstall the
Active Desktop
.
(Merely disabling the
Active Desktop
is not
effective to avoid the problem.)
Close the ThinkPad Configuration program and start it again.
(This is a
temporary recovery.)
Other Problems
Problem
Cause or Action
The computer locks or
does not accept any input.
Your computer might lock when it enters suspend mode during a
communication operation.
Disable the suspend timer when you are working
on the network.
To power off the computer, press the power shutdown switch using the tip of
a ballpoint pen.
The computer does not
power off with the power
switch.
If the suspend lamp is on and you are working under battery power, change the
battery to a fully charged one or change your power source to ac power.
If you still have a problem, press the power shutdown switch using the tip of a
ballpoint pen.
The computer does not
start from a diskette.
Make sure that the startup sequence in Easy-Setup is set so that the computer
boots from the diskette drive (see “Easy-Setup” on page
19).
Performance degrades
when the computer gets
hot during use.
The processor speed might decrease under the following conditions:
Use in a hot environment
High-powered processing that requires high-power consumption
This is not a defect.
The ThinkPad
Configuration window
does not appear correctly
in the Windows NT
environment.
Uninstall Active Desktop if Internet Explorer Version 4.0 is installed.
–Or–
Close the ThinkPad Configuration window and restart it.
(This solves the problem temporarily.)
132
IBM ThinkPad 380Z User's Reference
Title: C79EPMST CreationDate: 06/22/98 12:00:09