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Lenovo ThinkPad Edge E325 (English) User Guide - Page 158

Drives and other storage devices, Software problems, Ports and connectors, Hard disk drive problems

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Solution: Check whether any option has been selected to disable your computer from entering sleep (standby) or hibernation mode. If your computer tries to enter sleep (standby) mode but the request is rejected, the device in the USB connector might be disabled. If this occurs, do a hot-unplug-and-plug operation for the USB device. • Problem: The battery discharges slightly while the computer is in hibernation mode. Solution: If the wakeup function is enabled, the computer consumes small amount of power. This is not a defect. For details, refer to "Power-saving modes" on page 29. Drives and other storage devices This section includes hard disk drive problems. Hard disk drive problems • Problem: The hard disk drive makes a rattling noise intermittently. Solution: The rattling noise might be heard: - When the hard disk drive begins or finishes getting access to data. - When you carry the hard disk drive. - When you carry your computer. This is a normal characteristic of a hard disk drive and is not a defect. • Problem: The hard disk drive does not work. Solution: In the startup menu in the ThinkPad Setup, make sure that the hard disk drive is included in the "Boot priority order" list. If it is included in the "Excluded from boot order" list, it is disabled. Select the entry for it in the list and press the x key. This moves the entry to the "Boot priority order" list. Software problems • Problem: An application does not run correctly. Solution: Make sure that the problem is not being caused by the application. Check that your computer has the minimum required memory to run the application. Refer to the manuals supplied with the application. Check the following: - The application is designed to operate with your operating system. - Other applications run correctly on your computer. - The necessary device drivers are installed. - The application works when it is run on some other computer. If an error message appears while you are using the application program, refer to the manuals supplied with the application. If the application still does not run correctly, contact your place of purchase or a service representative for help. Ports and connectors The following are the most common ports and connectors problems: Universal Serial Bus problems • Problem: A device connected to the USB connector does not work. 142 User Guide

Section	Page
Read this first	7
Important safety information	8
Conditions that require immediate action	9
Safety guidelines	9
Chapter 1. Product Overview	17
Locating computer controls, connectors, and indicators	17
Front view	18
Right-side view	20
Left-side view	21
Bottom view	23
Status indicators	24
Locating important product information	25
Machine type and model label	25
FCC ID and IC Certification number label	26
Certificate of Authenticity label	27
Features	27
Specifications	28
Operating environment	29
ThinkVantage Technologies and software	29
Accessing applications in Windows 7 and Windows XP	30
Access Connections	32
Active Protection System	32
Lenovo Solution Center	32
Lenovo ThinkVantage Tools	32
Lenovo ThinkVantage Toolbox	33
Message Center Plus	33
Password Manager	33
Power Manager	33
Product Recovery	33
Rescue and Recovery	34
SimpleTap	34
System Update	34
ThinkVantage GPS	34
ThinkVantage Productivity Center	34
Chapter 2. Using your computer	35
Registering your computer	35
Frequently asked questions	35
Special keys and buttons	36
Special keys	37
Using the UltraNav pointing device	39
Using the TrackPoint pointing device	39
Using the touch pad	41
Behavior of the UltraNav and an external mouse	42
Adding the UltraNav icon to the system tray	42
Power management	43
Checking battery status	43
Using the ac power adapter	43
Charging the battery	44
Maximizing battery life	44
Managing your battery power	44
Power-saving modes	45
Handling the battery	46
Connecting to the network	47
Ethernet connections	47
Wireless connections	48
Using a projector or an external display	55
Changing display settings	55
Connecting a projector or an external display	55
Using dual displays	58
Using audio features	59
Using an integrated camera	60
Using a Flash Media Card	60
Inserting a card	61
Removing the card	61
Chapter 3. You and your computer	63
Accessibility and comfort	63
Ergonomic information	63
Adjusting your computer to fit you	64
Accessibility information	65
Traveling with your computer	65
Travel tips	65
Travel accessories	66
Chapter 4. Security	67
Attaching a mechanical lock	67
Using passwords	67
Passwords and sleep (standby) mode	68
Typing passwords	68
Power-on password	68
Hard disk passwords	69
Supervisor password	71
Hard disk security	72
Notice on deleting data from your hard disk drive	73
Using and understanding firewalls	73
Protecting data against viruses	73
Chapter 5. Recovery overview	75
Creating and using recovery media	75
Creating recovery media	76
Using recovery media	76
Performing backup and recovery operations	77
Performing a backup operation	77
Performing a recovery operation	77
Using the Rescue and Recovery workspace	78
Creating and using a rescue medium	79
Creating a rescue medium	79
Using a rescue medium	79
Reinstalling preinstalled applications and device drivers	80
Solving recovery problems	81
Chapter 6. Replacing devices	83
Static electricity prevention	83
Replacing the battery	83
Replacing the hard disk drive or solid state drive	85
Replacing the mSATA solid state drive	88
Installing and replacing the PCI Express Mini Card for wireless WAN	91
Installing and replacing the PCI Express Mini Card for wireless LAN/WiMAX connection	95
Replacing a memory module	98
Replacing the keyboard	100
Replacing the SIM card	104
Chapter 7. Enhancing your computer	107
Finding ThinkPad options	107
Chapter 8. Advanced configuration	109
Installing a new operating system	109
Before you begin	109
Installing Windows 7	110
Installing Windows XP	111
Installing device drivers	113
Installing the driver for 4-in-1 media card reader	113
Installing ThinkPad Monitor File for Windows 2000/XP/Vista/7	113
ThinkPad Setup	115
Config menu	115
Date/Time menu	116
Security menu	116
Startup menu	117
Restart menu	118
ThinkPad Setup items	118
Updating your system UEFI BIOS	125
Using system management	125
System management	126
Setting management features	126
Chapter 9. Preventing problems	129
General tips for preventing problems	129
Making sure device drivers are current	130
Getting the latest drivers from the Web site	130
Getting the latest drivers using System Update	130
Taking care of your computer	131
Cleaning the cover of your computer	132
Chapter 10. Troubleshooting computer problems	135
Diagnosing problems	135
Troubleshooting	136
Computer stops responding	136
Spills on the keyboard	137
Error messages	137
Errors without messages	141
Beep errors	142
Memory problems	142
Networking	142
Keyboard and other pointing devices	147
Display and multimedia devices	148
Battery and power	155
Drives and other storage devices	158
Software problems	158
Ports and connectors	158
Chapter 11. Getting support	161
Before you contact Lenovo	161
Register your computer	161
Download system updates	161
Record information	161
Getting help and service	162
Using diagnostic programs	162
Lenovo Support Web site	162
Calling Lenovo	162
Purchasing additional services	163
Appendix A. Regulatory information	165
Wireless related information	165
Locating the UltraConnect wireless antennas	166
Locating wireless regulatory notices	167
Export classification notice	168
Electronic emission notices	168
Federal Communications Commission Declaration of Conformity	168
Industry Canada Class B emission compliance statement	168
European Union - Compliance to the Electromagnetic Compatibility Directive	169
German Class B compliance statement	169
Korea Class B compliance statement	169
Japan VCCI Class B compliance statement	170
Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase	170
Lenovo product service information for Taiwan	170
Additional regulatory information	170
Appendix B. WEEE and recycling statements	171
EU WEEE statements	171
Japan recycling statements	171
Recycling information for Brazil	172
Battery recycling information for the European Union	172
Battery recycling information for Taiwan	173
Battery recycling information for the United States and Canada	173
Appendix C. Notices	175

Match case Limit results 1 per page

Solution

: Check whether any option has been selected to disable your computer from entering sleep

(standby) or hibernation mode.

If your computer tries to enter sleep (standby) mode but the request is rejected, the device in the USB

connector might be disabled. If this occurs, do a hot-unplug-and-plug operation for the USB device.

•

Problem

: The battery discharges slightly while the computer is in hibernation mode.

Solution

: If the wakeup function is enabled, the computer consumes small amount of power. This is not

a defect. For details, refer to “Power-saving modes” on page 29.

Drives and other storage devices

This section includes hard disk drive problems.

Hard disk drive problems

•

Problem

: The hard disk drive makes a rattling noise intermittently.

Solution

: The rattling noise might be heard:

–

When the hard disk drive begins or ﬁnishes getting access to data.

–

When you carry the hard disk drive.

–

When you carry your computer.

This is a normal characteristic of a hard disk drive and is not a defect.

•

Problem

: The hard disk drive does not work.

Solution

: In the startup menu in the ThinkPad Setup, make sure that the hard disk drive is included in the

“Boot priority order” list. If it is included in the “Excluded from boot order” list, it is disabled. Select the

entry for it in the list and press the x key. This moves the entry to the “Boot priority order” list.

Software problems

•

Problem

: An application does not run correctly.

Solution

: Make sure that the problem is not being caused by the application.

Check that your computer has the minimum required memory to run the application. Refer to the manuals

supplied with the application.

Check the following:

–

The application is designed to operate with your operating system.

–

Other applications run correctly on your computer.

–

The necessary device drivers are installed.

–

The application works when it is run on some other computer.

If an error message appears while you are using the application program, refer to the manuals supplied

with the application.

If the application still does not run correctly, contact your place of purchase or a service representative for

help.

Ports and connectors

The following are the most common ports and connectors problems:

Universal Serial Bus problems

•

Problem

: A device connected to the USB connector does not work.

142

User Guide