Lenovo ThinkPad L540 (English) ADP Services Agreement - Ireland - Page 2

If the problem with your Product cannot be resolved over the telephone or by the installation of a CRU, the Service Provider will arrange for Service as described below. If you are entitled to On-site warranty service under the Limited Lenovo Warranty, and the Service Provider determines your Product can be repaired at your location, then the Service Provider will repair or exchange your product at your location. Service is available during normal business hours, Monday through Friday, excluding holidays. Some repairs may need to be completed at a service center. If so, the Service Provider will send the product to the service center at its expense. If you are not entitled to On-site warranty service under the Lenovo Limited Warranty, or your Product cannot be repaired at your location, your Product will be repaired or exchanged at a service center. You are responsible for disconnecting your Product and packing it in the provided shipping container to return your Product to the designated service center. Shipping expenses will be paid by the Service Provider. A courier will pick up your Product and deliver it to the service center. The Service Provider will return the repaired or replacement Product to you at its expense. You must (i) provide the Service Provider with sufficient, free, and safe access to your facilities to perform Service; (ii) remove all data, including confidential information, proprietary information and personal information, from your Product or, if you are unable to remove any such information, modify the information to prevent its access by another party or so that it is not personal data under applicable law or obtain consent from any individuals whose personal data is still stored on the Product; (iii) remove all features, parts, options, alterations, and attachments not covered by Service; (iv) ensure that your Product or part is free of any legal restrictions that prevent its replacement; and (v) if you are not the owner of a Product or part, obtain authorization from the owner for the Service Provider to provide Service. When Service involves the replacement of your Product or a part, the replaced Product or part becomes Lenovo's property and the replacement Product or part becomes your property. You must return the replaced Product or part as designated by the Service Provider. The replacement Product or part provided by Lenovo may not be new, but it will be in good working order and at least functionally equivalent to the original product or part. 3. WHAT THIS AGREEMENT DOES NOT COVER This Agreement does not cover: (i) Normal wear and tear of the Product; (ii) Parts intended to be replaced or consumed (e.g., batteries), or those components listed in Section 2.c of this document, or cosmetic damage (e.g, scratches, dents, or cracks that do not affect the Product's functionality or structural integrity); (iii) Damage from abuse, misuse, unauthorized modification, unsuitable physical or operating environment, improper maintenance by anyone other than Lenovo authorized service providers, removal of original parts or alteration of a Product or identification labels; (iv) Damage caused by a product not covered under this Agreement or caused by biohazards or human or animal bodily fluids; or (v) Theft, loss or damage from fire, flood, or natural disaster, war, terrorism, or acts of God. 4. PAYMENT Payment must be received by Lenovo in advance of providing Service. If you do not register with Lenovo, you will be required to provide your proof of purchase as evidence of your entitlement to Service. You are responsible for any taxes related to Service. 5. WARRANTY Lenovo warrants that Services will be performed using reasonable care and skill. THIS WARRANTY IS YOUR EXCLUSIVE WARRANTY AND REPLACES ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, WITH RESPECT TO THE SERVICES INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF EXPRESS OR IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON THE DURATION OF AN IMPLIED WARRANTY, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. L505-0102-01 Accidental Damage Protection Services Page 2 of 4