Lenovo ThinkPad L540 (English) ADP Services Agreement - US Purchased After Dec - Page 2

d. Coverage Period. The period of Service shall begin on the warranty start date of the Covered Product. It will expire at the end of the period specified in your invoice. The coverage period terminates immediately if your product is replaced under this Agreement. FOR TABLET PRODUCTS ONLY: If your tablet product is repaired under this Agreement, your tablet product is not eligible for another repair of a different issue under this Agreement for twelve (12) months. e. Waiting Period. When Service is purchased subsequent to the purchase of your Covered Product, you may not exercise your rights to Service for thirty (30) days from the purchase date of the Service. Lenovo reserves the right to inspect your Covered Product prior to agreeing to provide Service, when Service is purchased subsequent to the purchase of your Covered Product. f. Obtaining Service. To obtain Service, contact Lenovo or a Lenovo-authorized service provider (each a "Service Provider"). You must follow the problem determination and resolution procedures specified by the Service Provider. The Service Provider may attempt to diagnose and resolve your problem by telephone, e-mail or remote assistance. Some problems with your Covered Product may be resolved with a replacement part that you install yourself called a "Customer Replaceable Unit" or "CRU." If so, the Service Provider will ship the CRU to you for you to install. CRUs that are easily installed by you are called "Self-service CRUs". "Optional-service CRUs" are CRUs that may require some technical skill and tools. Installation of Self-service CRUs is your responsibility. You may request that a Service Provider install Optional-service CRUs. There may be additional charges for installation of a Self-service CRU. If the problem with your Covered Product cannot be resolved over the telephone or by the installation of a CRU, the Service Provider will arrange for Service as described below. If you are entitled to on-site warranty service under the Lenovo Warranty Services Agreement and the Service Provider determines your Covered Product can be repaired at your location, then the Service Provider will repair or exchange your Covered Product at your location. Service is available during normal business hours, Monday through Friday, excluding holidays. Some repairs may need to be completed at a service center. If so, the Service Provider will send the Covered Product to the service center at its expense. If you are not entitled to on-site warranty service under the Lenovo Warranty Services Agreement, or your Covered Product cannot be repaired at your location, your Covered Product will be repaired or exchanged at a service center. You are responsible for disconnecting your Covered Product and packing it in the provided shipping container to return your Covered Product to the designated service center. Shipping expenses will be paid by the Service Provider. A courier will pick up your Covered Product and deliver it to the service center. The Service Provider will return the repaired or replacement product to you at its expense. You must (i) provide the Service Provider with sufficient, free, and safe access to your facilities to perform the necessary Service; (ii) remove all data, including confidential information, proprietary information and personal information, from your Covered Product or, if you are unable to remove any such information, modify the information to prevent its access by another party or so that it is not personal data under applicable law; (iii) remove all features, parts, options, alterations, and attachments not covered by the Service; (iv) ensure that your product or part is free of any legal restrictions that prevent its replacement; and (v) if you are not the owner of a product or part, obtain authorization from the owner for the Service Provider to provide Service. When the Service involves the replacement of your product or a part, the replaced product or part becomes Lenovo's property and the replacement product or part becomes your property. You must return the replaced product or part as designated by the Service Provider. The replacement product or part provided by Lenovo may not be new, but it will be in good working order and at least functionally equivalent to the original product or part. 4. WHAT THIS AGREEMENT DOES NOT COVER This Agreement does not cover the following: a. Normal wear and tear of the Covered Product; b. Parts intended to be replaced or consumed (e.g., batteries), or those components listed in Section 3.c of this Agreement; c. Cosmetic damage (e.g., scratches, dents, or cracks that do not affect the Covered Product's functionality or structural integrity); LBG0313-ADP-US Rev. March 2014