Lenovo ThinkPad L540 (English) Statement of Warranty Services - US - Page 2

are responsible for disconnecting the product and packing it in the Lenovo provided shipping container for the return of Your product to the designated service center. Shipping expenses will be paid by the Lenovo designated service provider. A courier will pick up Your product and deliver it to the service center. The service provider will return the product to You at its expense. This Service must be purchased before the end of Your product's original warranty period. 5. Warranty Service Upgrade The service type of Your Lenovo Limited Warranty and any applicable Warranty Extension will be upgraded to the service type below according to the Warranty Service Upgrade You purchase. a. Depot Service. If a problem with Your product cannot be resolved via telephone or through the use of a customer replaceable unit ("CRU"), Your product will be repaired or replaced at a designated service center. You are responsible for disconnecting the product and packing it in the Lenovo provided shipping container for the return of Your product to the designated service center. Shipping expenses will be paid by the Lenovo designated service provider. A courier will pick up Your product and deliver it to the service center. The service provider will return the repaired or replacement product to You at its expense. b. On-Site Service. If a problem with Your product cannot be resolved via telephone or through a CRU, Your product will be repaired or replaced at Your location. This Service is available during normal business hours, Monday through Friday, excluding holidays. You must provide a suitable working area for the disassembly and reassembly of the product. Some repairs may need to be completed at a service center. If so, the service provider will send the product to the service center at its expense and return the repaired or replacement product to You at its expense. c. On-Site Service - Second Business Day. If a problem with Your product cannot be resolved via telephone or through a CRU, Your product will be repaired or replaced at Your location. A service provider technician will be dispatched to arrive at Your location within two business days. This Service is available during normal business hours, Monday through Friday, excluding holidays. You must provide a suitable working area for the disassembly and reassembly of the product. Some repairs may need to be completed at a service center. If so, the service provider will send the product to the service center at its expense and return the repaired or replacement product to You at its expense. d. On-Site Service - Next Business Day. If a problem with Your product cannot be resolved via telephone or through a CRU, Your product will be repaired or replaced at Your location. A service provider technician will be dispatched to arrive at Your location on the next business day. This Service is available during normal business hours, Monday through Friday, excluding holidays. Support calls received by the call center after 4:00pm local time will require an additional day to dispatch a service provider technician. This Service is subject to availability of service parts. You must provide a suitable working area for the disassembly and reassembly of the product. Some repairs may need to be completed at a service center. If so, the service provider will send the product to the service center at its expense and return the repaired or replacement product to You at its expense. e. On-Site Service - 8-hour Response (24x7). If a problem with Your product cannot be resolved via telephone, Your product will be repaired or replaced at Your location. After You follow the telephone problem determination, a service provider technician will be dispatched to Your location. The technician should arrive within the response time objectives in the table below. You must follow the telephone problem determination procedures before a service technician will be dispatched. This Service is only available in certain locations. Service areas may be found at www.lenovo.com/activation. Contact Lenovo or a service provider for details on availability. Additional charges may apply outside a service provider's normal service area. Provision of this Service is dependent on the availability of service parts. This Service and the location of Your product must be activated with Lenovo. If You change Your product's location, You must update Your location activation. Instructions for location activation can be found at www.lenovo.com/activation. This Service may not be available for up to thirty (30) days after location activation. You must provide a suitable working area to allow disassembly and reassembly of the product. Some repairs may need to be completed at a service center. If so, the service provider will send the product to the service center at its expense, and return the repaired or replacement product to You at its expense. Distance from Lenovo support hub 0-200 miles (0- 320km) 200+ miles (320+km) Service response level 8 hours - 24x7 Next Business Day L505-0101-01 - Warranty Services Agreement - US - CONSUMER Rev. March 2014