Lenovo ThinkServer RD120 Lenovo ThinkServer Options - Page 23

Service And Support

Page 23 highlights

SERVICE and SUPPORT Since your ThinkServer will play a critical role in your day-to-day business operations, ensure its flawless performance with a ThinkPlus™ Priority Support service plan. It gives you the highest level of support to keep your new Lenovo ThinkServer™ in peak working condition. • Priority call routing • 24/7 • Access to advanced skill technicians • Next business day on-site service • Basic usage and software installation support • Lenovo's proven track record of service and support OTHER SERVICES YOU MAY BE INTERESTED IN ThinkPlUS Productivity A single service plan that combines ThinkPlus Priority Support with server installation and online training. Standalone Server Installation Online Training** Includes the basics of implementing, deploying and managing Lenovo ThinkServer. Warranty Extensions And Upgrades Extend base warranty coverage from one to three years. Upgrade to on-site four-hour response. Lenovo Online Backup The ultimate disaster recovery solution, Online Backup gives you an added layer of offsite, secure and encrypted data storage. Back up your data and access it from anywhere in the world via an Internet connection. Hard Disk Drive Retention In the event of a hard disk drive failure, Lenovo will let you retain your hard disk drive to ensure that your data remains in your possession. *Targeted response time, after initial telephone troubleshooting. **Online training is available in English only. All Systems T Series (Dual Socket) with 3yr warranty T Series (Dual Socket) with 1yr warranty T Series (Single Socket) with 3yr warranty T Series (Single Socket) with 1yr warranty services Tower Service Description On-site Service, 9x5 Next Business Day, 3yr, TS-1yr On-site Service, 9x5 4hr response, 3yr, TS-1yr ThinkPlus Priority Support, 3yr, TS-1yr ThinkPlus Priority 4, 3yr, TS-1yr ThinkPlus Priority Support w HDDR, 3yr, TS-1yr ThinkPlus Priority 4 w HDDR, 3yr, TS-1yr ThinkPlus Productivity, 3yr, TS-1yr On-site Service, 9x5 4hr response, 3yr, TS-3yr ThinkPlus Priority Support, 3yr, TS-3yr ThinkPlus Priority 4, 3yr, TS-3yr ThinkPlus Priority Support w HDDR, 3yr, TS-3yr ThinkPlus Priority 4 w HDDR, 3yr, TS-3yr ThinkPlus Productivity, 3yr, TS-3yr On-site Service, 9x5 Next Business Day, 3yr, TD-1yr On-site Service, 9x5 4hr response, 3yr, TD-1yr ThinkPlus Priority Support, 3yr, TD-1yr ThinkPlus Priority 4, 3yr, TD-1yr ThinkPlus Priority Support w HDDR, 3yr, TD-1yr ThinkPlus Priority 4 w HDDR, 3yr, TD-1yr ThinkPlus Productivity, 3yr, TD-1yr On-site Service, 9x5 4hr response, 3yr, TD-3yr ThinkPlus Priority Support, 3yr, TD-3yr ThinkPlus Priority 4, 3yr, TD-3yr ThinkPlus Priority Support w HDDR, 3yr, TD-3yr ThinkPlus Priority 4 w HDDR, 3yr, TD-3yr ThinkPlus Productivity, 3yr, TD-3yr Online Training, Understanding Lenovo Servers Online Training, Understanding Systems Management Installation, ThinkServer HW Only Server Lenovo Online Backup 25GB 1yr U.S. Server Lenovo Online Backup 50GB 1yr U.S. Server Lenovo Online Backup 100GB 1yr U.S. P/N 45K4055 45K4056 45K4057 45K4058 45K5441 45K5442 45K4084 45K4059 45K4060 45K4061 45K5443 45K5444 45K4086 45K4062 45K4063 45K4064 45K4065 45K5445 45K5446 45K4088 45K4066 45K4067 45K4068 45K5447 45K5448 45K4090 45K4080 45K4081 45K4082 45K2115 45K2116 45K2117 R Series (Dual Socket) R Series (Dual Socket) All Systems R Series (Single Socket) with 3yr warranty R Series (Single Socket) with 1yr warranty with 3yr warranty with 1yr warranty services Rack Service Description On-site Service, 9x5 Next Business Day, 3yr, RS-1yr On-site Service, 9x5 4hr response, 3yr, RS-1yr ThinkPlus Priority Support, 3yr, RS-1yr ThinkPlus Priority 4, 3yr, RS-1yr ThinkPlus Priority Support w HDDR, 3yr, RS-1yr ThinkPlus Priority 4 w HDDR, 3yr, RS-1yr ThinkPlus Productivity, 3yr, RS-1yr On-site Service, 9x5 4hr response, 3yr, RS-3yr ThinkPlus Priority Support, 3yr, RS-3yr ThinkPlus Priority 4, 3yr, RS-3yr ThinkPlus Priority Support w HDDR, 3yr, RS-3yr ThinkPlus Priority 4 w HDDR, 3yr, RS-3yr ThinkPlus Productivity, 3yr, RS-3yr On-site Service, 9x5 Next Business Day, 3yr, RD-1yr On-site Service, 9x5 4hr response, 3yr, RD-1yr ThinkPlus Priority Support, 3yr, RD-1yr ThinkPlus Priority 4, 3yr, RD-1yr ThinkPlus Priority Support w HDDR, 3yr, RD-1yr ThinkPlus Priority 4 w HDDR, 3yr, RD-1yr ThinkPlus Productivity, 3yr, RD-1yr On-site Service, 9x5 4hr response, 3yr, RD-3yr ThinkPlus Priority Support, 3yr, RD-3yr ThinkPlus Priority 4, 3yr, RD-3yr ThinkPlus Priority Support w HDDR, 3yr, RD-3yr ThinkPlus Priority 4 w HDDR, 3yr, RD-3yr ThinkPlus Productivity, 3yr, RD-3yr Online Training, Understanding Lenovo Servers Online Training, Understanding Systems Management Installation, ThinkServer HW Only Server Lenovo Online Backup 25GB 1yr U.S. Server Lenovo Online Backup 50GB 1yr U.S. Server Lenovo Online Backup 100GB 1yr U.S. P/N 45K4069 45K4070 45K4071 45K4072 45K5449 45K5450 45K4092 45K4073 45K4074 45K4075 45K5451 45K5452 45K4094 45K5305 45K5306 45K5307 45K5308 45K5453 45K5454 45K5309 45K4076 45K4077 45K4078 45K5455 45K5456 45K4096 45K4080 45K4081 45K4082 45K2115 45K2116 45K2117 21

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24

T Series (Single Socket)
with 1yr warranty
TOWER SERVICE DESCRIPTION
P/N
On-site Service, 9x5 Next Business Day, 3yr, TS-1yr
45K4055
On-site Service, 9x5 4hr response, 3yr, TS-1yr
45K4056
ThinkPlus Priority Support, 3yr, TS-1yr
45K4057
ThinkPlus Priority 4, 3yr, TS-1yr
45K4058
ThinkPlus Priority Support w HDDR, 3yr, TS-1yr
45K5441
ThinkPlus Priority 4 w HDDR, 3yr, TS-1yr
45K5442
ThinkPlus Productivity, 3yr, TS-1yr
45K4084
T Series (Single
Socket)
with 3yr warranty
On-site Service, 9x5 4hr response, 3yr, TS-3yr
45K4059
ThinkPlus Priority Support, 3yr, TS-3yr
45K4060
ThinkPlus Priority 4, 3yr, TS-3yr
45K4061
ThinkPlus Priority Support w HDDR, 3yr, TS-3yr
45K5443
ThinkPlus Priority 4 w HDDR, 3yr, TS-3yr
45K5444
ThinkPlus Productivity, 3yr, TS-3yr
45K4086
T Series (Dual Socket)
with 1yr warranty
On-site Service, 9x5 Next Business Day, 3yr, TD-1yr
45K4062
On-site Service, 9x5 4hr response, 3yr, TD-1yr
45K4063
ThinkPlus Priority Support, 3yr, TD-1yr
45K4064
ThinkPlus Priority 4, 3yr, TD-1yr
45K4065
ThinkPlus Priority Support w HDDR, 3yr, TD-1yr
45K5445
ThinkPlus Priority 4 w HDDR, 3yr, TD-1yr
45K5446
ThinkPlus Productivity, 3yr, TD-1yr
45K4088
T Series (Dual
Socket)
with 3yr warranty
On-site Service, 9x5 4hr response, 3yr, TD-3yr
45K4066
ThinkPlus Priority Support, 3yr, TD-3yr
45K4067
ThinkPlus Priority 4, 3yr, TD-3yr
45K4068
ThinkPlus Priority Support w HDDR, 3yr, TD-3yr
45K5447
ThinkPlus Priority 4 w HDDR, 3yr, TD-3yr
45K5448
ThinkPlus Productivity, 3yr, TD-3yr
45K4090
All Systems
Online Training, Understanding Lenovo Servers
45K4080
Online Training, Understanding Systems Management
45K4081
Installation, ThinkServer HW Only
45K4082
Server Lenovo Online Backup 25GB 1yr U.S.
45K2115
Server Lenovo Online Backup 50GB 1yr U.S.
45K2116
Server Lenovo Online Backup 100GB 1yr U.S.
45K2117
SERVICES
R Series (Single Socket)
with 1yr warranty
RACK SERVICE DESCRIPTION
P/N
On-site Service, 9x5 Next Business Day, 3yr, RS-1yr
45K4069
On-site Service, 9x5 4hr response, 3yr, RS-1yr
45K4070
ThinkPlus Priority Support, 3yr, RS-1yr
45K4071
ThinkPlus Priority 4, 3yr, RS-1yr
45K4072
ThinkPlus Priority Support w HDDR, 3yr, RS-1yr
45K5449
ThinkPlus Priority 4 w HDDR, 3yr, RS-1yr
45K5450
ThinkPlus Productivity, 3yr, RS-1yr
45K4092
R Series (Single
Socket)
with 3yr warranty
On-site Service, 9x5 4hr response, 3yr, RS-3yr
45K4073
ThinkPlus Priority Support, 3yr, RS-3yr
45K4074
ThinkPlus Priority 4, 3yr, RS-3yr
45K4075
ThinkPlus Priority Support w HDDR, 3yr, RS-3yr
45K5451
ThinkPlus Priority 4 w HDDR, 3yr, RS-3yr
45K5452
ThinkPlus Productivity, 3yr, RS-3yr
45K4094
R Series (Dual Socket)
with 1yr warranty
On-site Service, 9x5 Next Business Day, 3yr, RD-1yr
45K5305
On-site Service, 9x5 4hr response, 3yr, RD-1yr
45K5306
ThinkPlus Priority Support, 3yr, RD-1yr
45K5307
ThinkPlus Priority 4, 3yr, RD-1yr
45K5308
ThinkPlus Priority Support w HDDR, 3yr, RD-1yr
45K5453
ThinkPlus Priority 4 w HDDR, 3yr, RD-1yr
45K5454
ThinkPlus Productivity, 3yr, RD-1yr
45K5309
R Series (Dual Socket)
with 3yr warranty
On-site Service, 9x5 4hr response, 3yr, RD-3yr
45K4076
ThinkPlus Priority Support, 3yr, RD-3yr
45K4077
ThinkPlus Priority 4, 3yr, RD-3yr
45K4078
ThinkPlus Priority Support w HDDR, 3yr, RD-3yr
45K5455
ThinkPlus Priority 4 w HDDR, 3yr, RD-3yr
45K5456
ThinkPlus Productivity, 3yr, RD-3yr
45K4096
All Systems
Online Training, Understanding Lenovo Servers
45K4080
Online Training, Understanding Systems Management
45K4081
Installation, ThinkServer HW Only
45K4082
Server Lenovo Online Backup 25GB 1yr U.S.
45K2115
Server Lenovo Online Backup 50GB 1yr U.S.
45K2116
Server Lenovo Online Backup 100GB 1yr U.S.
45K2117
SERVICES
SERVICE AND SUPPORT
Since your ThinkServer will play a critical role in your day-to-day
business operations, ensure its flawless performance with a
ThinkPlus™ Priority Support service plan. It gives you the highest
level of support to keep your new Lenovo ThinkServer™ in peak
working condition.
Priority call routing
24/7
Access to advanced skill technicians
Next business day on-site service
Basic usage and software installation support
Lenovo’s proven track record of service and support
OTHER SERVICES YOU MAY BE INTERESTED IN
THINKPLUS PRODUCTIVITY
A single service plan that combines ThinkPlus Priority
Support with server installation and online training.
STANDALONE SERVER INSTALLATION
ONLINE TRAINING**
Includes the basics of implementing, deploying and
managing Lenovo ThinkServer.
WARRANTY EXTENSIONS AND UPGRADES
Extend base warranty coverage from one to three years.
Upgrade to on-site four-hour response.
LENOVO ONLINE BACKUP
The ultimate disaster recovery solution, Online Backup gives
you an added layer of offsite, secure and encrypted data
storage. Back up your data and access it from anywhere in
the world via an Internet connection.
HARD DISK DRIVE RETENTION
In the event of a hard disk drive failure, Lenovo will let you
retain your hard disk drive to ensure that your data remains
in your possession.
*Targeted response time, after initial telephone troubleshooting.
**Online training is available in English only.
21