Lenovo ThinkServer RD440 (English) User Guide and Hardware Maintenance Manual - Page 217

Optical drive problems

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Symptom The ThinkServer EasyStartup DVD does not start. The operating system installation program continuously loops. The ThinkServer EasyStartup program cannot start the operating system medium. Action 1. Ensure that the server supports the ThinkServer EasyStartup program and has a bootable DVD drive installed or a bootable external DVD drive attached. 2. Ensure that you have set the optical drive with the ThinkServer EasyStartup DVD installed as the first startup device. See "Selecting a startup device" on page 68. 3. Verify if the optical drive or the disc has problems. See "Optical drive problems" on page 205. Make more space available on the hard disk drive. 1. Ensure that the operating system medium is supported by the ThinkServer EasyStartup program version your are using. For a list of supported operating systems, refer to the user guide and compatibility notes for the ThinkServer EasyStartup program through the program main interface. See "Starting the ThinkServer EasyStartup program" on page 72. 2. Verify if the optical drive or the disc has problems. See "Optical drive problems" on page 205. Optical drive problems Follow the suggested actions for the corresponding symptom in the order in which they are listed until the problem is solved. If none of these actions solve the problem, see "Troubleshooting procedure" on page 203 for the subsequent steps you should check after using the information in this topic. If the problem still cannot be solved, seek technical assistance. See Chapter 8 "Getting information, help, and service" on page 209. Notes: • If you are instructed to remove, install, or replace any CRUs, refer to the related procedure in Chapter 6 "Installing, removing, or replacing hardware" on page 85. • If an action step is preceded by "(Trained service technician only)," this action step is reserved for a trained service technician and must be performed only by a trained service technician. Symptom The internal optical drive is not recognized. Action 1. Ensure that: • The related cables and connectors are not damaged and the connector pins are not bent. • The optical drive is securely connected to the correct SATA connector on the system board and the SATA connector is enabled in the Setup Utility program. See "Using the Setup Utility program" on page 63. • All cables and jumpers (if any) are installed correctly. • The correct device driver is installed for the optical drive. 2. Run any optical drive diagnostic programs if you have. 3. Reinstall the optical drive and reconnect cables. Chapter 7. Troubleshooting and diagnostics 205

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Symptom
Action
The
ThinkServerEasyStartup
DVDdoesnotstart.
1. Ensure that the server supports the ThinkServer
EasyStartupprogramandhasabootableDVDdrive
installedorabootableexternalDVDdriveattached.
2.Ensurethatyouhavesettheopticaldrivewiththe
ThinkServerEasyStartup
DVDinstalledasthefirst
startupdevice.See“Selectingastartupdevice”on
page68.
3.Verifyiftheopticaldriveorthedischasproblems.
See“Opticaldriveproblems”onpage205.
Theoperatingsysteminstallationprogramcontinuously
loops.
Makemorespaceavailableontheharddiskdrive.
TheThinkServerEasyStartupprogramcannotstartthe
operatingsystemmedium.
1. Ensure that the operating system medium is
supportedbytheThinkServerEasyStartupprogram
version your are using. For a list of supported
operating systems, refer to the user guide and
compatibilitynotesfortheThinkServerEasyStartup
programthroughtheprogrammaininterface.See
“StartingtheThinkServerEasyStartupprogram”on
page72.
2.Verifyiftheopticaldriveorthedischasproblems.
See“Opticaldriveproblems”onpage205.
Optical drive problems
Followthesuggestedactionsforthecorrespondingsymptomintheorderinwhichtheyarelisteduntilthe
problemissolved.Ifnoneoftheseactionssolvetheproblem,see“Troubleshootingprocedure”onpage203
forthesubsequentstepsyoushouldcheckafterusingtheinformationinthistopic.Iftheproblemstillcannot
besolved,seektechnicalassistance.SeeChapter8“Gettinginformation,help,andservice”onpage209.
Notes:
•Ifyouareinstructedtoremove,install,orreplaceanyCRUs,refertotherelatedprocedureinChapter6
“Installing,removing,orreplacinghardware”onpage85.
•Ifanactionstepisprecededby“(Trainedservicetechnicianonly),”thisactionstepisreservedforatrained
servicetechnicianandmustbeperformedonlybyatrainedservicetechnician.
Symptom
Action
Theinternalopticaldriveisnotrecognized.
1. Ensure that:
• The related cables and connectors are not
damagedandtheconnectorpinsarenotbent.
• The optical drive is securely connected to the
correctSATAconnectoronthesystemboardand
theSATAconnectorisenabledintheSetupUtility
program.See“UsingtheSetupUtilityprogram”
onpage63.
• All cables and jumpers (if any) are installed
correctly.
•Thecorrectdevicedriverisinstalledfortheoptical
drive.
2. Run any optical drive diagnostic programs if you
have.
3.Reinstalltheopticaldriveandreconnectcables.
Chapter 7
.
Troubleshooting and diagnostics
205