Lenovo V100 (English) Service and Troubleshooting Guide
Lenovo V100 Manual
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- Lenovo V100 | (English) Service and Troubleshooting Guide - Page 1
Lenovo 3000 V100 Service and Troubleshooting Guide Includes: v Introduction to other sources of information v Important tips for taking care of your computer v Diagnostics and troubleshooting v Recovery options v Help and service v Warranty information for your computer - Lenovo V100 | (English) Service and Troubleshooting Guide - Page 2
- Lenovo V100 | (English) Service and Troubleshooting Guide - Page 3
Lenovo 3000 V100 Service and Troubleshooting Guide - Lenovo V100 | (English) Service and Troubleshooting Guide - Page 4
this information and the product it supports, be sure to read the following: v Safety and Warranty Guide included in the package with this publication. v Wireless related information in online Access Help and Appendix D, "Notices," on page 47. v Lenovo 3000 Regulatory Notice included in the package - Lenovo V100 | (English) Service and Troubleshooting Guide - Page 5
8 Diagnosing problems 10 Troubleshooting 10 Error messages 10 Errors without messages 13 A password problem 14 Keyboard problems 14 Standby or hibernation problems . . . . 14 Computer screen problems 16 Battery problems 17 A hard disk drive problem 18 A startup problem 18 A fingerprint - Lenovo V100 | (English) Service and Troubleshooting Guide - Page 6
iv Lenovo 3000 V100 Service and Troubleshooting Guide - Lenovo V100 | (English) Service and Troubleshooting Guide - Page 7
base of your computer, or any other part that becomes hot during operation, in contact with your lap or any part of your body for an extended period when the computer is turned on or when the battery or place heavy objects on your computer, display, or external devices. © Copyright Lenovo 2006 v - Lenovo V100 | (English) Service and Troubleshooting Guide - Page 8
bag. Place liquids away from your computer to avoid spills, and keep your computer away from water to avoid the danger of electrical shock. vi Lenovo 3000 V100 Service and Troubleshooting Guide - Lenovo V100 | (English) Service and Troubleshooting Guide - Page 9
Chapter 1. Finding information This guide and other publications Setup Instructions helps you to unpack your computer and get started. It includes a few tips for first-time users, and introduces software preinstalled by Lenovo. This Service and Troubleshooting Guide provides information about caring - Lenovo V100 | (English) Service and Troubleshooting Guide - Page 10
and staying productive. You can also use the Lenovo Care button to interrupt the startup sequence of your computer and start the Rescue and Recovery™ workspace, which runs independently of the Windows operating system and is hidden from it. 2 Lenovo 3000 V100 Service and Troubleshooting Guide - Lenovo V100 | (English) Service and Troubleshooting Guide - Page 11
Be careful about where and how you work v Do not leave the base of your computer, or any other part that becomes hot during operation, operation. This heat is a function of the level of system activity and battery charge level. Extended contact with your body, even through © Copyright Lenovo 2006 3 - Lenovo V100 | (English) Service and Troubleshooting Guide - Page 12
the instructions shipped with your hardware, and apply pressure only where needed on the device. Take care in setting passwords v Remember your passwords. If you forget a supervisor or hard disk password, Lenovo authorized service provider will not reset it, and you might have to replace your system - Lenovo V100 | (English) Service and Troubleshooting Guide - Page 13
Lenovo repair technician should disassemble and repair your computer. v Do not modify or tape the latches to keep the display open or closed. v Take care not to turn your computer over while the ac adapter is plugged in. This could break the adapter plug. v Store your external and removable - Lenovo V100 | (English) Service and Troubleshooting Guide - Page 14
drips onto or between the keys. 3. Allow to dry. 4. To remove any crumbs and dust from beneath the keys, you can use a camera blower with a brush or cool air from a hair drier. Note: reader often fails to enroll or authenticate your fingerprint. 6 Lenovo 3000 V100 Service and Troubleshooting Guide - Lenovo V100 | (English) Service and Troubleshooting Guide - Page 15
8 Diagnosing problems 10 Troubleshooting 10 Error messages 10 Errors without messages 13 A password problem 14 Keyboard problems 14 Standby or hibernation problems . . . . 14 Computer screen problems 16 Battery problems 17 A hard disk drive problem 18 A startup problem 18 A fingerprint - Lenovo V100 | (English) Service and Troubleshooting Guide - Page 16
instructions for removing or replacing components. My computer is not operating properly. Study the "Problem solving " section in online Access Help. This Guide describes only problems that might prevent you from accessing the online help system. 8 Lenovo 3000 V100 Service and Troubleshooting Guide - Lenovo V100 | (English) Service and Troubleshooting Guide - Page 17
How can I contact the Customer Support Center? See Chapter 6, "Getting help and service," on page 31 of this Guide. For the phone numbers of the Customer Support Center nearest to you, see "Worldwide telephone list" on page 37. Where can I find warranty information? See the separate Safety and - Lenovo V100 | (English) Service and Troubleshooting Guide - Page 18
system. Error messages The following is a list of the messages that the BIOS can display. Most of them occur during POST. Some of them display information about a hardware device, e.g., the amount of memory installed. Others may indicate a problem 10 Lenovo 3000 V100 Service and Troubleshooting Guide - Lenovo V100 | (English) Service and Troubleshooting Guide - Page 19
Extended RAM Failed at Extended memory not working or not configured properly at offset: nnnn offset nnnn. System battery is dead-Replace and run SETUP The CMOS clock battery indicator shows the battery is dead. Replace the battery and run Setup to reconfigure the system. System CMOS checksum - Lenovo V100 | (English) Service and Troubleshooting Guide - Page 20
system bus. BIOS attempts to locate the address and display i on the screen. If it cannot locate the address, it displays ????. Parity is a method for checking errors in binary data. A parity error indicates that some data has been corrupted. 12 Lenovo 3000 V100 Service and Troubleshooting Guide - Lenovo V100 | (English) Service and Troubleshooting Guide - Page 21
If these items are properly set, and the screen remains blank, have the computer serviced. Problem: Solution: When I turn on the machine, nothing appears on the screen, but I hear two or more beeps. Make sure that the memory card is installed correctly. If it is, but the screen is still blank, and - Lenovo V100 | (English) Service and Troubleshooting Guide - Page 22
turns on). Make sure that: v The battery is charged. v The operating temperature is within the acceptable range. Refer to "Specifications" on page 44. If the battery is charged and the temperature is within range, have the computer serviced. 14 Lenovo 3000 V100 Service and Troubleshooting Guide - Lenovo V100 | (English) Service and Troubleshooting Guide - Page 23
the computer. In this case, you need to reset the computer. If you have not saved your data, it may be lost. To reset the computer, press and hold the power button for 4 seconds or more. If the system is still not reset, remove the ac adapter and the battery. Chapter 3. Solving computer problems 15 - Lenovo V100 | (English) Service and Troubleshooting Guide - Page 24
pressing Fn+F12 only if the Lenovo PM driver has been installed on your computer. Computer screen problems Problem: Solution: A message, "Unable to create overlay window," appears when you try to start on the screen might exist all the time. 16 Lenovo 3000 V100 Service and Troubleshooting Guide - Lenovo V100 | (English) Service and Troubleshooting Guide - Page 25
system or application program correctly? If they are installed and configured correctly, have the computer serviced. Problem: Solution: The screen is unreadable or distorted. Make sure that: v The display device driver the Troubleshoot button. Battery problems Problem: Solution: The battery - Lenovo V100 | (English) Service and Troubleshooting Guide - Page 26
or more. If the computer still does not respond, remove the ac adapter and the battery. v Your computer might lock when it enters standby mode during a communication operation. Disable the standby timer when you are working on the network. 18 Lenovo 3000 V100 Service and Troubleshooting Guide - Lenovo V100 | (English) Service and Troubleshooting Guide - Page 27
battery power, replace the battery with a fully charged one or change your power source to ac power. If you still have a problem, Problem: Solution: The computer does not start from a device you want. Refer to the Startup menu of the BIOS Setup Utility. Make sure that the Boot Sequence in the BIOS - Lenovo V100 | (English) Service and Troubleshooting Guide - Page 28
Solving computer problems 20 Lenovo 3000 V100 Service and Troubleshooting Guide - Lenovo V100 | (English) Service and Troubleshooting Guide - Page 29
screen is displayed, press the Lenovo Care button. 3. After the Rescue and Recovery workspace opens, you can do the following: v Rescue and Restore your files, folders, or backups. v Configure your system settings and passwords. v Troubleshoot and diagnose problems using diagnostics. For more - Lenovo V100 | (English) Service and Troubleshooting Guide - Page 30
Windows operating system. Therefore, you can start it by pressing the Lenovo Care button when prompted during startup. After the Rescue and Recovery workspace opens you can perform a recovery operation, even if you are unable to start Windows. 22 Lenovo 3000 V100 Service and Troubleshooting Guide - Lenovo V100 | (English) Service and Troubleshooting Guide - Page 31
the computer display, and turn the computer over. 3. Unlock the battery latch 1 by sliding it to the unlocked position. 1 4. Unlock the battery latch 2 by sliding it to the unlocked position. While holding the latch in the unlocked position, remove the battery 3 . 2 3 © Copyright Lenovo 2006 23 - Lenovo V100 | (English) Service and Troubleshooting Guide - Page 32
changes, or drive swapping. 2. The ThinkVantage Rescue and Recovery workspace and the Product Recovery program are not included on an optional hard disk drive. 24 Lenovo 3000 V100 Service and Troubleshooting Guide - Lenovo V100 | (English) Service and Troubleshooting Guide - Page 33
the system is operating, in standby mode, or in hibernation mode. To replace the hard disk drive, do the following: 1. Turn off the computer; then disconnect the ac adapter and all cables from the computer. 2. Close the computer display, and turn the computer over. 3. Remove the battery. 4. Unfasten - Lenovo V100 | (English) Service and Troubleshooting Guide - Page 34
Upgrading the hard disk drive 5. Disconnect the hard disk drive and remove it by pulling out the tab 3 . 3 6. Insert a new hard disk drive into the hard disk drive bay 1 , then firmly install it. 1 26 Lenovo 3000 V100 Service and Troubleshooting Guide - Lenovo V100 | (English) Service and Troubleshooting Guide - Page 35
2 . Then tighten the two screws 3 . 2 1 1 3 3 8. Reinstall the battery. 9. Turn the computer over again. Connect the ac adapter and cables to the computer. Replacing memory Important Read Safety and Warranty Guide before replacing memory. Increasing memory capacity is an effective way to make - Lenovo V100 | (English) Service and Troubleshooting Guide - Page 36
computer over. 4. Remove the battery. 5. Unfasten the two screws 1 on the cover of the memory slot, and remove the cover 2 . 2 1 1 6. If the SO-DIMM is already installed in the memory slot, remove it to make -DIMM, do not touch its contact edge. 28 Lenovo 3000 V100 Service and Troubleshooting Guide - Lenovo V100 | (English) Service and Troubleshooting Guide - Page 37
Attention: When you have replaced the SO-DIMM, do not use your computer until you have closed the memory slot cover. Never use the computer with the cover open. 12. Reinstall the battery. 13. Turn the computer over again, and reconnect the ac adapter and cables to the computer. Chapter 5. Upgrading - Lenovo V100 | (English) Service and Troubleshooting Guide - Page 38
memory To make sure that the SO-DIMM is installed correctly, do as follows: 1. Turn the computer on. 2. While the initial screen is displayed, press F1. The BIOS Utility screen opens. The ″Memory″ item shows the amount of memory you can utilize. 30 Lenovo 3000 V100 Service and Troubleshooting Guide - Lenovo V100 | (English) Service and Troubleshooting Guide - Page 39
about where to go for additional information about Lenovo computers, what to do if you experience a problem with your computer, and whom to call for service should it be necessary. Microsoft Service Packs are the latest software source for Windows product updates. They are available via Web download - Lenovo V100 | (English) Service and Troubleshooting Guide - Page 40
your Customer Support Center location are located in the Worldwide telephone list section of this guide. Note: Telephone numbers are subject to change without notice. For the latest list of Customer Support Center telephone numbers and hours of 32 Lenovo 3000 V100 Service and Troubleshooting Guide - Lenovo V100 | (English) Service and Troubleshooting Guide - Page 41
might apply at the time of service. To determine whether your computer is eligible for International Warranty Service and to view a list of the countries where service is available, go to www.lenovo.com/support, click Warranty, and follow the instructions on the screen. Chapter 6. Getting help - Lenovo V100 | (English) Service and Troubleshooting Guide - Page 42
Getting help and service 34 Lenovo 3000 V100 Service and Troubleshooting Guide - Lenovo V100 | (English) Service and Troubleshooting Guide - Page 43
Warranty Guide included service may not be available in all worldwide locations, additional charges may apply outside your Service Provider's normal service area, contact your local Service Provider representative or your reseller for country and location specific information. © Copyright Lenovo - Lenovo V100 | (English) Service and Troubleshooting Guide - Page 44
This type of Warranty Service is a combination of Type 1 and Type 2 (see above). 6. CRU and Courier or Depot Service This type of Warranty Service is a combination of Type 1 and Type 3 (see above). 7. CRU and Customer Carry-In or Mail-In Service 36 Lenovo 3000 V100 Service and Troubleshooting Guide - Lenovo V100 | (English) Service and Troubleshooting Guide - Page 45
contact a Service Provider. In Canada or the United States, call 1-800-IBM-SERV (426-7378). In other countries, see the telephone numbers below. Worldwide telephone list Phone numbers are subject to change without notice. For the most current phone numbers, go to http://www.lenovo.com/support and - Lenovo V100 | (English) Service and Troubleshooting Guide - Page 46
531-3900 (Givat Shmuel Service Center) +972-4-849-4608 (Haifa Service Center) (Hebrew, English) 02-7031-6101 Warranty service and support: 39-800-820094 (Italian) Desktops 0120-000-817 Notebooks 0570-064-400 1588-6782 (Korean) +386-61-1796-699 38 Lenovo 3000 V100 Service and Troubleshooting Guide - Lenovo V100 | (English) Service and Troubleshooting Guide - Page 47
-1830 (Spanish) 6681-1100 Warranty service and support: 8152-1550 (Norwegian) 206-6047 (Spanish) Lenovo Customer Support Center-toll free: 001-866-434 100-000 (Spanish) +94-11-249-3523 (English) 08-477-4420 Warranty service and support: 077-117-1040 (Swedish) 058-333-0900 Warranty service and support - Lenovo V100 | (English) Service and Troubleshooting Guide - Page 48
warranty support: 08705-500-900 (English) 1-800-426-7378 (English) 000-411-005-6649 (Spanish) 0-800-100-5722 (Spanish) For northern area and Hanoi: 84-4-843-6675 For southern area and Ho Chi Minh City: 84-8-829-5160 (English, Vietnamese) 40 Lenovo 3000 V100 Service and Troubleshooting Guide - Lenovo V100 | (English) Service and Troubleshooting Guide - Page 49
below are the CRUs and the documentation where removal/replacement instructions are located. Service and Troubleshooting Guide Setup Instructions Tier 1 CRUs Battery X Hard disk drive X Optical drive Ac adapter and X power cord Memory X (standard) Tier 2 CRUs PCI Express Mini Card - Lenovo V100 | (English) Service and Troubleshooting Guide - Page 50
42 Lenovo 3000 V100 Service and Troubleshooting Guide - Lenovo V100 | (English) Service and Troubleshooting Guide - Page 51
"About your computer″ in online Access Help. Features Processor v See the system properties of you computer. You can do this as follows: right-click the My computer icon on your desktop, from the pull down menu select Properties. Memory v Double data rate (DDR) synchronous dynamic random access - Lenovo V100 | (English) Service and Troubleshooting Guide - Page 52
Wireless features v Integrated wireless LAN or Bluetooth (on some models) v Wireless radio switch Digital media reader v 5-in-1 (SD card, MMC, Memory Stick, xD-Picutre Card, Memory Stick Pro) digital media slot Specifications charge the battery pack, Lenovo 3000 V100 Service and Troubleshooting Guide - Lenovo V100 | (English) Service and Troubleshooting Guide - Page 53
adapter: 100-240 V ac, 50 to 60 Hz Battery pack v Lithium-ion (Li-Ion) battery pack - Nominal voltage: 10.8 V dc - Capacity: 2.6 AH or 5.2 AH, depending on the model Battery life v For percentage of battery power remaining, see Power Meter on the task tray. Appendix C. Features and Specifications 45 - Lenovo V100 | (English) Service and Troubleshooting Guide - Page 54
Specifications 46 Lenovo 3000 V100 Service and Troubleshooting Guide - Lenovo V100 | (English) Service and Troubleshooting Guide - Page 55
the operation of any other product, program, or service. Lenovo may have patents or pending patent applications covering support applications where malfunction may result in injury or death to persons. The information contained in this document does not affect or change Lenovo product specifications - Lenovo V100 | (English) Service and Troubleshooting Guide - Page 56
, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee the interference will not occur in a particular 48 Lenovo 3000 V100 Service and Troubleshooting Guide - Lenovo V100 | (English) Service and Troubleshooting Guide - Page 57
is connected. v Consult an authorized dealer or service representative for help. Properly shielded and grounded cables connectors are available from Lenovo authorized dealers. Lenovo is not responsible for any the equipment. This device complies with Part 15 of the FCC Rules. Operation is subject - Lenovo V100 | (English) Service and Troubleshooting Guide - Page 58
requirements resulting from a nonrecommended modification of the product, including the fitting of non-Lenovo option cards. This product has been tested and found to comply with the récupérés, selon les dispositions énoncées dans la directive. 50 Lenovo 3000 V100 Service and Troubleshooting Guide - Lenovo V100 | (English) Service and Troubleshooting Guide - Page 59
reduced price. For more information visit http://www.lotus.com/notes. About IBM Lotus Support: For support information and phone numbers to help with initial installation of software, visit http://www.lenovo.com/support. To purchase technical support beyond this initial installation support - Lenovo V100 | (English) Service and Troubleshooting Guide - Page 60
.com -In European Countries: Via the Internet: http://ibm.modusmedia.co.uk Mail address: IBM - Lotus Notes and SmartSuite Program P.O. Box 3118 Cumbernauld, Scotland, G68 9JX To inquire about an order, contact: [email protected] 52 Lenovo 3000 V100 Service and Troubleshooting Guide - Lenovo V100 | (English) Service and Troubleshooting Guide - Page 61
terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo Lenovo Care Rescue and Recovery IBM Lotus Lotus 1-2-3 Lotus Approach Lotus FastSite Lotus Freelance Graphics Lotus Notes Lotus Organizer Lotus SmartCenter Lotus SmartSuite Lotus Word Pro Microsoft, and Windows - Lenovo V100 | (English) Service and Troubleshooting Guide - Page 62
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problems 14 L Lenovo Care 41 button 1, 18, 21, 27, 43 P password problems 14 setting 4 PC-Doctor for Windows 10 problems battery 17 computer screen 16 diagnosing 10 fingerprint reader 18 hard disk 18 hibernation 14 keyboard 14 password 14 power management 14 standby 14 startup 18 troubleshooting - Lenovo V100 | (English) Service and Troubleshooting Guide - Page 64
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Part Number: 42T8063 Printed in China (1P) P/N: 42T8063
Lenovo
3000
V100
Service
and
Troubleshooting
Guide
Includes:
v
Introduction
to
other
sources
of
information
v
Important
tips
for
taking
care
of
your
computer
v
Diagnostics
and
troubleshooting
v
Recovery
options
v
Help
and
service
v
Warranty
information
for
your
computer